Very nice
Very nice ! They kept all their promises and Archieval Romulo helped on this personally to make the process easier.
About betterhomes LLC
Data updated- Website
- bhomes.com
- Category
- Money & Insurance
- Location
- United States · Dubai
- Status
- Unclaimed
- Last 12 months
- 51 reviews
- Replies to negative
- 100% (18/18)
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Is betterhomes LLC legit?
betterhomes LLC (bhomes.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 82% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
very good
Good Services
Reply from betterhomes LLC2026-08-04
Hi Altheb, We’re sorry to hear that your experience after moving into the property has not met your expectations. We understand how concerning it can be to deal with issues such as cleanliness, pest concerns, water leakage, and lift maintenance, especially in your home. We take the concerns you’ve raised seriously and will be escalating your feedback to the Head of Property Management and to the Manager for their review and appropriate action. We want to ensure that the issues you have highlighted are properly looked into and addressed with the relevant parties. Thank you for taking the time to share your experience. Your feedback is important to us, and we hope the necessary improvements can be made promptly. Warm regards, Your betterhomes Team
Miss Neveen works in Better homes…
Miss Neveen works in Better homes management in Al Ghazal tower. She is the most cooperative person in the better homes management, we have been living in this building for16 years and have never dealt with such a helping and trustworthy person. She is also very professional and punctual and always on time when needed. In short, Neveen is the best supervisor I’ve ever seen
Reply from betterhomes LLC2026-07-01
Hi Eng. Muna, Thank you for your kind words and for sharing your experience. We're delighted to hear that Nevin's professionalism, reliability, and dedication have made such a positive impact. We'll be sure to pass your compliments on to her and the Property Management team. Thank you for choosing betterhomes! Warm regards, Your betterhomes Team
Very happy with the service for both Ms…
Very happy with the service of both Ms Vijaya and Shamsheer.
Reply from betterhomes LLC2026-06-23
Hi Ana, We truly appreciate your kind feedback. We’re glad to hear you are very happy with the service provided by Ms. Vijaya and Shamsheer. Warm regards, Your betterhomes Team
From 2019-2026
From 2019-2026, been with the apartment manage by betterhomes. If not only my wife went back for good, probably were still in that same apartment. I would like to thank Shamsheer and Vijaya for reminding me always on payment deadlines which was really help in securing the payment on time, if there are some issues at the building that need maintenance.
Reply from betterhomes LLC2026-06-23
Hi Jun, Thank you for your wonderful feedback and for being with betterhomes over the years. We’re truly glad to hear you had a smooth experience and that Shamsheer and Vijaya were able to support you with payment reminders and maintenance assistance. We really appreciate your trust and support throughout your tenancy. Warm regards, Your betterhomes Team
It has been amazing to have Ronald as my agent
It has been amazing to have Ronald as my real estate agent. He was always attentive, responded to calls quickly, and communicated clearly throughout the entire process. I especially appreciated that he also speaks Spanish, it made a huge difference and made me feel much more comfortable. His friendly, approachable attitude and professionalism made everything much easier. I highly recommend him!
Reply from betterhomes LLC2026-06-22
Hi Clara, Thank you for sharing your experience and for your kind recommendation of Ronald. We're delighted to hear that his responsiveness, clear communication, and professionalism made your real estate journey a smooth and positive one. It's especially wonderful to know that being able to communicate in Spanish helped make the process even more comfortable and enjoyable for you. We'll be sure to pass along your feedback to Ronald. Thank you again for choosing betterhomes, and we wish you all the best in your new home. Warm regards, The betterhomes Team
A fantastic agent
To whom it may concern, My name is Tom Clifford. I am the owner of a property in Uptown Mirdiff which is being looked after by Rania Samir. Looked after is, of course, an understatement. Rania has been a source of great assurance as she handles issues related to the property while I am overseas. Professionalism has been a hallmark of her work. But there is much more. Regardless of the time of day or night I call, Rania is always available with solid advice and guidance. I can honestly say her devotion to duty is above and beyond reasonable expectations. Tom Clifford.
Reply from betterhomes LLC2026-06-11
Hi Tom, It’s wonderful to hear how much confidence and peace of mind Rania has provided while managing your property from overseas. Her professionalism, dedication, and willingness to go above and beyond for her clients are qualities we greatly value, and we're delighted that this has been reflected in your experience. Warm regards, Your betterhomes Team
Working with Betterhomes as a newcomer in Dubai
I found an apartment and completed the entire rental process within just one and a half weeks with this agency. As a newcomer to Dubai, I had no prior knowledge of how the rental process works, so this experience was especially valuable. I would like to express my sincere gratitude to Ronald, the agent who assisted me throughout every step from searching for the apartment to explaining the internet setup and arranging the move-in permit. All my requests were handled on the same day, and my questions were always answered within an hour or two. Even the move-in permit, which is typically the tenant’s responsibility, was taken care of by Ronald. As for the agency itself, I must say it is highly professional. If you come across their listings while searching for a property, it’s definitely a very positive sign. Do you need the explanation of how to get Ejari certificate? They will explain it or even do it by themselves for a small commission if needed. Do you need an explanation and help with a cheque system if you are a newcomer? They will help you and explain everything. Betterhomes team and especially Ronald, thank you once again for the excellent service and support.
Reply from betterhomes LLC2026-05-06
Hi Alexander, Thank you for your kind feedback. We’re delighted to hear that your rental experience in Dubai was smooth and positive, especially as a newcomer. We truly appreciate your recognition of Ronald’s support and dedication. It’s great to know he was able to assist you every step of the way and make the process easier for you. Thank you again for your trust in betterhomes. We wish you all the best in your new home. Warm regards, Your betterhomes Team
Leah coyne was the absolute best she…
Leah coyne was the absolute best she was very patient with me and understood everything I was looking for! Honestly a big thank you to her as she made my experience so easy x
Reply from betterhomes LLC2026-05-04
Hi Aidene, We really appreciate your feedback! It’s great to hear that Leah Coyne was patient, attentive, and made the experience smooth and easy for you. We’ll be sure to pass on your kind words to her. Thank you for choosing betterhomes. Warm regards, Your betterhomes team
We had some problems that are resolved now
We had some communication issues, which were eventually resolved. We are now in contact with the company manager, and I am grateful to the company and manager Archieval Romulo for not ignoring my concerns and for working toward a solution.
Reply from betterhomes LLC2026-04-06
Hi Kesha, We appreciate you sharing your experience. We’re glad the communication issues were resolved and that our management team was able to assist. Thank you for acknowledging Archieval Romulo’s support in addressing your concerns. Warm regards, Your betterhomes Team
Leasing manager Ms. Vijaya Poonama
I had a great experience working with your leasing manager Ms.Vijaya Poonama since 2019, she is very professional, responsive, . I highly recommend her for anyone looking for a reliable and efficient leasing manager.
Reply from betterhomes LLC2026-03-31
Hi Abu Bakkar, We appreciate your continued trust and kind recommendation. It’s great to hear that Vijaya has consistently provided you with professional and responsive service over the years. We’re proud to have her as part of the Betterhomes team and value your support. Warm regards, Your Betterhomes Team
Vijaya effectively promotes cooperation…
Vijaya effectively promotes cooperation and display willingness to offer assistance.Very cooperative and helpful in times if need.So I will recommend betterhomes to others always.
Reply from betterhomes LLC2026-03-31
Hi Fathimath, We appreciate your kind words and recommendation. It’s wonderful to hear that Vijaya’s cooperative approach and willingness to help have made a positive difference to your experience. We’re proud to have her on the Betterhomes team and truly value your support. Warm regards, Your Betterhomes Team
It was a wonderful experience
It was a wonderful experience working with Sagar Bardai at Betterhomes. He has been extremely helpful through out the process and answer all my questions and requests diligently. That really is the extra care that sets him apart. I highly appreciate the whole experience with Sagar.
Reply from betterhomes LLC2026-03-24
Hi DC 1, We truly appreciate you taking the time to share your experience! We’re delighted to hear you had a wonderful time working with Sagar Bardai. He has been extremely helpful throughout the process and answered all your questions and requests diligently, this extra care truly sets him apart. We greatly appreciate your feedback and support! Warm regards, Your Betterhomes Team
Very disappointing experience.
Very disappointing experience. I had a viewing scheduled at 12:00 PM with Amber, but she arrived more than an hour late without proper notice. This showed a lack of professionalism and respect for my time. Unfortunately, the experience did not feel serious or reliable. I would not recommend based on this interaction.
Reply from betterhomes LLC2026-02-27
Hi Mehmet, We’re truly sorry to hear about your recent experience, and we appreciate you bringing this matter to our attention. Please accept our sincere apologies for the delay in your scheduled viewing. We fully understand how important punctuality and clear communication are, and we regret that this situation did not reflect the level of professionalism we aim to provide. Kindly be assured that we are escalating your concern to Amber’s manager for further review and appropriate action. Our goal is to ensure better assistance moving forward and to prevent similar situations from happening again. Best regards, Your Betterhomes Team
Worst company if you ever buying home…
Worst company if you ever buying home in Dubai never trust better homes and their agents are worst and lack knowledge in property dealing matters. They are a fraud company
Reply from betterhomes LLC2026-02-23
Hi Mahesh, We’re sorry to hear about your experience. At Betterhomes, we take such concerns very seriously, as transparency and professionalism are core to our values. To help us address your complaint properly, please register it on our website, https://www.bhomes.com/en/complaints and provide your contact number along with the name of the agent you dealt with. This will allow us to investigate the matter thoroughly and follow up with you directly. Best regards, Betterhomes
Francesco was amazing
Francesco was amazing. Very hard working and professional. One of the best in this game !
Reply from betterhomes LLC2026-02-19
Hi Nakul, Thank you for your kind words! We’re thrilled to hear that Francesco provided such a professional and dedicated experience. We’ll be sure to pass on your feedback to him! Warm regards, Your Betterhomes Team
Disgraceful and unprofessional behavior from Ejari team
I paid for an added service when I was signing my contract for a rental property to get Ejari done by Betterhomes. The agent told me very clearly and in WRITTEN TEXT that it also includes any renewal/cancellation as well. Betterhome's Ejari team refused three times to honor the words of their agent when I was about to cancel my Ejari, even though they are legally bound to do so, claiming the service only included the initial opening of Ejari. After consulting my lawyer and directly threatening Betterhomes to take LEGAL action, they eventually decided to let another agent cancel it on my behalf for free. Evenmore shockingly is the fact that Betterhomes was still apologizing on behalf of the agent in their final mail, instead of on behalf of the disgraceful behaviour from their Ejari team, who should have solved their mess already from the beginning. I understand that you can cancel Ejari by yourself for free, but for me this was a matter of a major company holding their words and not behaving in such a childish and unprofessional way. My question for Betterhomes management is the following: Is this really how one of the biggest real estate companies behaves towards its tenants? Shouldn't you, as a respectful company, have honored your agent's words immediately without going head-to-head and toe-to-toe with your own tenant? Shouldn't this have been solved even as goodwill from Betterhomes towards their tenant, since there is SOLID and LEGALLY binding proof? I hope someone in the management of Betterhomes would take a closer look at this nonsense, since its definitly not a company I will be coming back to.
Reply from betterhomes LLC2026-02-17
Hi Anas, Thank you for sharing your feedback. We sincerely regret the frustration you experienced regarding the Ejari service and cancellation process. This matter does not reflect the standard of service we aim to provide. Please be assured that your concerns, along with the details you’ve referenced, will be escalated to senior management for review to ensure appropriate follow-up and internal action. While we’re glad the issue was ultimately resolved, we acknowledge it should not have required escalation. We appreciate you bringing this to our attention. Warm regards, Your Betterhomes Team
Without doubt
Without doubt, Better Homes is one of the best ones. Since 2018, I am with them. There never was an occasion where I had something to complain about; on the contrary, there were many instances which showed their professionalism. You have a concern, their staff are there at a phone-call/email/message distance to reach out and help. They have a very good maintenance team to attend your repairs and maintenance needs. Compared to my last place where I stayed for 3 years, which is just accross the street, Better Homes' maintenance team is super efficient. You write your complaint in the reception register, within hardly one day their technician will appear at your doorstep. Even when parking shortage was at its nightmarish worst, I didn't think of leaving this place because of Better Homes' quality and services they provide to their tenants.
Reply from betterhomes LLC2026-02-16
Hi Shaju, Thank you for your continued trust and loyalty since 2018, it truly means a great deal to us. We’re delighted to know that our team’s professionalism, responsiveness, and especially our maintenance services have consistently met your expectations. Providing prompt support and efficient solutions for our residents is something we take great pride in. Your kind words about our service and commitment, even during challenging times, are sincerely appreciated. We value having you as part of the Betterhomes community and look forward to continuing to serve you. Warm regrads, Your Betterhomes Team
I would like to thank so much…
I would like to thank so much Mr.Maqsoud for his patience, professionalism, and deep experience made the entire process smooth ,easy and stress-free.I really recommend him.
Reply from betterhomes LLC2026-02-09
Hi Amjad, Thank you for your kind words. We’re delighted to hear that Mr. Maqsoud’s patience, professionalism, and experience made your journey smooth and stress-free. Your recommendation truly means a lot to us, and we’ll be sure to share your feedback with him. Warm regrads, Your Betterhomes Team
Perfect experience
I was assigned Sumy as an agent and honestly it was a smooth and easy experience, I’ve dealt with so many agents in the UAE who mostly do not care for your concerns whereas Sumy tried to assist as much as possible and cover every one of my concerns, truly do consider her a one of a kind agent.
Reply from betterhomes LLC2026-01-26
Hi Alex, Thank you so much for taking the time to share your experience. We’re delighted to hear that Sumy made your journey smooth and stress free. At Betterhomes, we pride ourselves on truly listening to our clients and addressing every concern with care, and it’s wonderful to know Sumy delivered exactly that. Your kind words mean a lot to us, and we’ll be sure to pass on your feedback to her. We look forward to assisting you again in the future. Warm regards, Your Betterhomes Team