betterhomes LLC (bhomes.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 82% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
J
Joory · 1 review · Experienced 2025-09-19 ·
★★★★★
The Agent doesn't have the good…
The Agent doesn't have the good attitude to deal with customer
I would prefer if they could be more kind
Reply from betterhomes LLC2025-09-23
Hi Joory,
Thank you for your feedback, and we're truly sorry to hear about your experience.
At Betterhomes, we strive to deliver respectful, professional, and courteous service to all our clients, and we regret that we fell short in your case. Please be assured that your comments have been noted, and we are addressing the matter internally to ensure appropriate improvements are made.
To help us assist you more effectively, could you kindly share your mobile number or email address? Alternatively, you may also register your complaint directly on our website using the following link, so we can escalate it to the agent’s manager for resolution:
https://www.bhomes.com/en
Warm regards,
Your Betterhomes Team
M
Mr Razi · 2 reviews · Experienced 2025-09-16 ·
★★★★★
Appreciation and Positive Feedback for Ms. Vijaya
I would like to share my appreciation for Ms. Vijaya, Team Leader at Betterhomes, who has been extremely supportive during my recent move-out from CBD-F03, Flat 304.
She demonstrated professionalism, dedication, and excellent communication throughout the process. Vijaya handled everything smoothly, kept me updated at each stage, and ensured the entire move-out was stress-free and well managed.
Her leadership qualities, problem-solving approach, and commitment to customer satisfaction really stood out. It’s rare to come across someone so efficient and approachable at the same time.
I truly value her efforts and would highly recommend Betterhomes because of employees like her. She definitely deserves recognition and future career growth for the great work she is doing.
Reply from betterhomes LLC2025-09-17
Hi Mr Razi,
Thank you for taking the time to share your kind words and appreciation for Ms. Vijaya. We are absolutely delighted to hear that she made your move out process smooth, stress free, and well managed.
At Betterhomes, we take great pride in the professionalism and dedication of our team members, and Vijaya truly exemplifies those values.
We’ll be sure to pass along your recognition to her and the leadership team. Thank you once again for choosing Betterhomes, we wish you all the best.
Warm regards,
Your Betterhomes Team
N
Nath Nath · 1 review · Experienced 2025-09-11 ·
★★★★★
I’m really disappointed with Betterhomes
I’m really disappointed with Betterhomes. They keep changing things: new management, new case managers, new procedures. But I never get any notice or time to adjust, no proper transition period to deal with these changes. They just repeat that “this is the new way”, but that doesn’t change the agreements we already had. Cheques have gone missing, procedures suddenly switch without warning, and instead of offering solutions they put it all back on me. It’s stressful, frustrating, and not what I expected from a company like this..
UPDATE IN RESPONSE TO BETTERHOMES REPLY:
Thanks for your reply, but I do need to clarify a few things.
You mention “frequent transitions and new procedures,” but that doesn’t excuse ignoring agreements that were already in place. I’ve been renting this unit through Betterhomes for more than 1.5 years, under your management the whole time. So to say this is “new under management” simply isn’t true.
You also ask again for property details, but I’ve already shared these several times with different case managers. The real issue is not missing info from me, but the lack of consistency on your side. Each email brought a different version of the rules, which left me without clarity.
What I also find strange is that only after posting this review my PA suddenly got a call, and I received a whatsapp message from the new case manager Reagean. The tone was completely different from the first emails and whatsapp messages. It feels unprofessional that it takes a negative review before Betterhomes shows a cooperative and respectful attitude.
All I expected was respect for the agreements, clear communication, and fair treatment from the start, not only once a review goes public.
Reply from betterhomes LLC2025-09-12
Hi Nath Nath,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating it must be.
At Betterhomes, we are committed to continuously improving our service. We recognize that frequent transitions and lack of clarity can cause unnecessary stress, especially around important matters like missing cheques and unexpected procedural changes. Please accept our sincere apologies for any inconvenience caused.
To help us resolve this issue promptly, could you please let us know the property name and unit number you are renting? Alternatively, you can submit a formal complaint through our website at https://www.bhomes.com/en/complaint
, and our team will get in touch with you directly.
Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
Warm regards,
Your Betterhomes Team
I had a great experience dealing with Better Homes LLC in Dubai for my villa rental, with special thanks and appreciation to Ms Vijaya Ponnamma, team leader. She is very professional with a helpful and supportive attitude. Keep up the good work👏
Reply from betterhomes LLC2025-09-04
Hi Ridha,
Thank you so much for your kind words and for sharing your experience with Betterhomes LLC! We're especially glad to hear that Ms. Vijaya Ponnamma was able to support you so professionally throughout your villa rental journey. Her dedication and positive attitude truly make a difference, and we’ll be sure to pass along your appreciation to her.
Wishing you all the best in your new home, and thank you again for choosing Betterhomes!
Warm regrads,
Your Betterhomes Team
The service and attention to details at BetterHomes is unparalleled. I had such a positive experience working with Annie Beatson. From the very beginning, she took the time to really listen to what I was looking for, not just in terms of budget and location, but also the kind of lifestyle and home that would truly suit me. She paid attention to the details that mattered to me, and it showed in the properties she suggested.
She really put effort into sending me properties she thought I’d like. I never felt rushed or pressured, just supported and understood throughout. It really mattered to me that she worked to find me a home, not just make a sale. Thank you, Annie!
Reply from betterhomes LLC2025-09-04
Hi Melissa,
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you had such a positive experience with Annie at Betterhomes. She truly goes above and beyond to understand her clients' needs, and it's wonderful to know her dedication made such a difference in your home search. Finding a place that fits your lifestyle, not just your budget, is exactly what we aim for. We'll be sure to share your kind words with Annie.
Congratulations on your new home, and thank you again for trusting us!
Warm regards,
Your Betterhomes Team
To deal with agent Chirine Elsebai
Professional agent.
Fast answering of the call.
Proper communication.
Kind behavior.
She knows what to do and how.
Reply from betterhomes LLC2025-08-29
Hi Salim,
Thank you for your kind feedback! We're glad to hear that Chirine Elsebai provided you with such a professional and efficient experience. Her prompt communication, kindness, and expertise truly make a difference, and we’re proud to have her as part of the Betterhomes team.
We appreciate your trust and look forward to assisting you again in the future.
Warm regards,
Your Betterhomes Team
M
Ma · 2 reviews · Experienced 2025-08-01 ·
★★★★★
Chirine is great
Chirine is great! Helped me secure an apartment off plan when nobody else could do it given the heightened demand for it .
Reply from betterhomes LLC2025-08-29
Hi Ma,
Thank you for your kind words! We’re thrilled that Chirine was able to help you secure an off-plan apartment despite the high demand. She’s dedicated to finding the best solutions for our clients, and your satisfaction means a lot to us. If you need any further assistance, we’re always here to help!
Warm regards,
Your Betterhomes Team
Hi Ashor,
Thank you so much for your kind words! We're thrilled to hear that you had a very good experience and found our team to be professional.
At Betterhomes, we strive to provide the highest level of service, and your feedback means a lot to us. We look forward to assisting you again in the future!
Warm regards,
Your Betterhomes Team
Z
Ziba Kian · 3 reviews · Experienced 2025-08-17 ·
★★★★★
I had a very negative experience…
I had a very negative experience working with Parisa Aghdam Mahaseni from Better Home LLC. She was recommended to me by someone in our community, but from the start, her conduct was unprofessional and unethical. She claimed a buyer who was not her client, pressured me into a deal I was uncomfortable with, and later entered my home without permission to take photos—despite clear instructions not to.
Even after I ended our business relationship, she continued contacting both me and my new agent, making false accusations and accessing my property records without any legal involvement. She repeatedly lied, manipulated the truth, and played the victim whenever confronted.
Despite giving her multiple chances, her behavior only escalated. I do not recommend working with her and suggest real estate agencies and clients exercise caution. Professionalism and trust are essential in real estate, and unfortunately, Parisa demonstrated neither.
Reply from betterhomes LLC2025-08-20
Dear Ziba,
Thank you for taking the time to share your experience. We are truly sorry to hear that your interactions with our agent, Parisa Aghdam Mahaseni, left you feeling this way. At Betterhomes, we hold our team to high standards of professionalism, ethics, and respect for our clients’ boundaries.
Please know that we take all feedback seriously and are committed to maintaining the trust and integrity our clients expect from us. We are actively looking into this matter internally. While we cannot discuss individual cases publicly due to privacy considerations, we would welcome the opportunity to speak with you directly to better understand the situation and address your concerns thoroughly.
Warm regards,
Betterhomes Team
Ahmed Shalaby is a true expert of Sharjah real estate.
In a market where majority of brokers are based in Dubai and not aware of the nuances of the Sharjah market, Ahmed is extremely knowledgeable.
Every step of the way Ahmed was able to provide detailed advice and guide the sales process from beginning to end - as well as use his network to expedite various approvals.
I would recommend Ahmed for anyone looking to sell a property in Sharjah
Reply from betterhomes LLC2025-09-01
Hi Jamie,
Thank you so much for your thoughtful review and kind words about Ahmed Shalaby. We're thrilled to hear that his deep knowledge of the Sharjah real estate market made a real difference in your experience. At Betterhomes, we take pride in working with professionals like Ahmed who go above and beyond to guide clients through every step of the process.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Should you need any assistance in the future, we're always here to help.
Warm regrads,
Your Betterhomes Team
P
Pilot · 1 review · Experienced 2025-08-10 ·
★★★★★
Professional and Reliable
Had my unit put for lease with BetterHomes, supervised by Amanda Hourieh: Very professional, reliable, fast, trust and honest.
Amanda very capable and leased unit in less that 48 hours, least intervention from my side.
Also, a hidden soldier Kian did amazing work, I did not see him nor met him, but got to know in this heat and humidity was handling veiwing, Myself will not tolerate the heat and humidity.
Thanks to Amanda and Kian, this first time I deal with BetterHomes, they have great agents
Reply from betterhomes LLC2025-09-01
Hi Pilot,
Thank you so much for your kind words and for sharing your experience with us! We're delighted to hear that Amanda Hourieh and Kian exceeded your expectations and made the leasing process smooth, efficient, and stress-free. Amanda’s professionalism and Kian’s dedication, even behind the scenes, truly reflect the values we aim to uphold at Betterhomes.
We’re especially proud to hear this was your first time working with us, and that it was such a positive experience. Your trust means a lot, and we look forward to assisting you again in the future.
Warm regards,
Your Betterhomes Team
Great service from Errol Ian Dsouza and Ciara Kelly from Betterhomes. I highly recommend.
Reply from betterhomes LLC2025-08-11
Hi Osward,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with Errol Ian Dsouza and Ciara Kelly.
At Betterhomes, we pride ourselves on delivering excellent service, and it's wonderful to know our team made a positive impact. We'll be sure to pass on your feedback to them.
If you ever need any assistance in the future, we're here to help!
Warm regards,
Your Betterhomes Team
i had a better experience with Mr .Shamseer, who helped me renew my tenancy contract. he was very helpful and always quick to respond to my questions. The whole process was smooth and stress-free
Reply from betterhomes LLC2025-08-11
Hi Fazilurahman,
Thank you for sharing your experience! We're delighted to hear that Mr. Shamsheer provided you with such helpful and responsive service during your tenancy contract renewal. Ensuring a smooth and stress-free process is always our goal, and it's great to know he delivered that for you.
We truly appreciate your feedback and look forward to assisting you again in the future!
Warm regards,
Your Betterhomes Team
Hi Fiji,
Thank you so much for your kind words! We're thrilled to hear that Donald was professional and helpful during your experience. We'll be sure to pass along your compliments, he’ll be happy to know he made a positive impact.
Warm regards,
Your Betterhomes Team
I have always a fantastic experience at Betterhomes.The experienced and professional staff Vijaya exceeds my expectations.She always is incredibly effective leaving me and my family peaceful and relaxed in Betterhomes apartment.
Reply from betterhomes LLC2025-07-02
Hi Ahamed,
Thank you so much for your wonderful feedback! We’re delighted to hear that Vijaya and our team have consistently exceeded your expectations and helped make your experience so peaceful and relaxed.
It’s always our goal to provide the best service possible for you and your family. Please don’t hesitate to reach out if you need anything in the future.
Best regards,
Your Betterhomes Team
T
Thottiyil Hamza · 3 reviews · Experienced 2025-01-02 ·
★★★★★
I am pleased to provide positive review…
I am pleased to provide positive review of Vijaya.Over the past years she has consistently
demonstrated a high level of professionalism
and dedication. Vijaya approaches every task
with a positive attitude and a commitment to
excellence. Good luck her
Reply from betterhomes LLC2025-06-30
Hi Thottiyil ,
Thank you so much for your kind words and for taking the time to share your positive experience with Vijaya. We truly appreciate your recognition of her professionalism, dedication, and positive attitude. She will be very happy to hear your feedback.
Wishing you all the best, and we look forward to assisting you again in the future!
Best Regards,
Your Betterhomes Team
I bought a chair from their company but it broke after a year. When I contacted them for servicing, they didn't care. They didn't reply. Don't buy any product from this company twice because this company never provides servicing. If I had known earlier, I would never have bought a product from this company. You should never buy this product. Even I have messaged them repeatedly to fix it but they did not reply. Please do not buy any product from this company because this company does not provide any servicing service and this is my personal experience. Do not buy any product from this company.
Reply from betterhomes LLC2025-06-18
Hi Sourav,
Thank you for reaching out, and we’re sorry to hear about your experience.
However, it appears that your review may have been intended for a different company. This is Betterhomes Real Estate, while your feedback seems to be directed towards Better Homes and Gardens Furniture.
We would greatly appreciate it if you could kindly remove your review from our page and redirect it to the correct company so they can assist you appropriately.
Thank you for your understanding.
Warm regards,
Betterhomes Real Estate Team
M
Mani Deep · 1 review · Experienced 2025-06-16 ·
★★★★★
We are associated with better homes for…
We are associated with better homes for my flat since 2024. Ms.Vijaya is very helpful & cooperative. I like the way she attends the problem and does the needful in no time. She looks to be strict but she is straight to the point no fake commitments. We are happy with the facilities and respect towards the tenants. Thank you.
Reply from betterhomes LLC2025-06-17
Hi Mani,
Thank you so much for your kind words and positive feedback.
We truly appreciate your association with Betterhomes since 2024, and we’re glad to hear that you’ve had a good experience with our services. Ms. Vijaya will be especially pleased to know that her prompt support and straightforward approach have made a positive impact.
Your satisfaction is important to us, and we’re committed to continuing to provide reliable service and maintaining a respectful environment for all our tenants.
Thanks once again for your support.
Warm regards,
Your Betterhomes Team
A
Andrea Favara · 1 review · Experienced 2025-06-09 ·
★★★★★
Best Agency
Best experience with the Agent Karalina and a member of the Counceling Team Shahbaz.
They were both realiable and always available to answer my questions during the entire time of the purchase of my apartment.
This is a serious agency, I definetly reccomend them.
Andrea🇮🇹
Reply from betterhomes LLC2025-06-11
Hi Andrea,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Karalina. They’re truly dedicated to supporting our clients every step of the way.
Your recommendation means a lot to us, we’re always here if you need anything in the future!
Best Regards,
Your Betterhomes Team
N
Niko Cvetkovic · 27 reviews · Experienced 2025-05-23 ·
★★★★★
Michelle was great from the agency
Michelle was great from the agency, was good to get a proper agent and someone who speaks English for a change. She was professional, calm and knowledgeable. Unfortunately due to personal reasons, my sale couldn't proceed. I would highly recommend her and the agency
Reply from betterhomes LLC2025-05-26
Hi Niko,
Thank you for taking the time to leave such a positive review for Michelle. We're glad to hear that she was professional and knowledgeable in assisting you, even though the transaction didn’t move forward.
We truly appreciate your kind words and look forward to the opportunity to work with you again in the future.
Best regards,
Your Betterhomes Team
