betterhomes LLC (bhomes.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 82% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Mark L · 1 review · Experienced 2025-05-23 ·
★★★★★
After being preapproved for a helco
After being preapproved for a helco, 820-850 credit score, 155k a year with zero debt besides my mortgage. Both cars paid off. no CC .. etc.. aksed for 160k and was Denied because they wanted me to make twice as much as i do!!?! WTF I could have paid for this easily but was denid.. horribly place will never go back
Reply from betterhomes LLC2025-05-26
Hi Mark,
We’re sorry to hear about your experience.
However, we’re unsure if your review was meant for us. This is Betterhomes, a real estate company based in Dubai, UAE.
Could you kindly double check and confirm whether your feedback was intended for Betterhomes UAE? If not, we recommend directing your concerns to the correct company.
Thank you for your understanding.
Best regards,
Betterhomes, UAE
Agent Samanta was really helpful in helping us find our apartment. We had many requests and she found an apartment that met our need. She was also very competent during the preparation of the documents.
Reply from betterhomes LLC2025-05-19
Hi Antonella,
Wow! Thank you for sharing your positive experience with our agent, Samantha! We're thrilled to hear that she was so competent in helping you find the right property.
At Betterhomes, we’re passionate about delivering exceptional customer service, and your kind words truly reinforce our commitment to providing the best possible experience for valued clients like you.
Best Regards,
Your Betterhomes Team
L
Lock · 4 reviews · Experienced 2025-05-08 ·
★★★★★
BetterHomes, quickly in Billing, quickly in responding on Trust Pilot | still ignoring when people ask their right given money back as agreed
So for those who follow this conversation.
Better Homes didn't respond on our many requests to refund our €13.000 as agreed in a contract.
After our Trustpilot Review they responded immediately, surprisingly enough.
Anyway, as they requested we've send them everything right away to the e-mail adres given by them here in reply. One would expect the same quickly respond as here on Trustpilot. Unfortunately not, they didn't even send a receive confirmation to gain time to research the complaint.
This was our complaint:
Reservierungskosten 13.000 werden nicht…
Wann erhalten wir unsere Reservierungsgebühr an BetterHomes zurückerstattet?
Um ein Haus zu reservieren, haben wir in gutem Glauben 13.000 überwiesen und eine schriftliche Vereinbarung getroffen. Wenn der Kauf nicht zustande kommt, wird er innerhalb von 21 Tagen zurückerstattet, es ist alles schwarz auf weiß vereinbart. Trotz vieler Anfragen per Mail, Mail, Telefon und what's app ist dies immer noch nicht geschehen und wir haben unsere Ersparnisse, für die wir hart gearbeitet haben, immer noch nicht zurückerhalten. Von unserem Anwalt wissen wir nun, dass diese Methode sogar verboten ist. Da wir nicht in Deutschland aufgewachsen sind, wussten wir das nicht und waren in gutem Glauben an einen sympathischen Immobilienmakler von Betterhomes.
We are still waiting.
Be very careful with Better Homes, and never pay them anything upfront. It is forbidden! They've misled us in this and now we are still waiting for our savings money to be returned by them.
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Added response on the reaction of BetterHomes.
The respone below is nonsense. Betterhomes has recieved mail, we have confirmation, multiple times. They also received a registered letter from us. This company just tries to avoid paying back and make excuses and make it look like they cannot help it. It is even worse than we thought. The way they work by even charging money for a reservation without passing the notary is forbidden in Germany, it is shame that we have to work so hard to get only escaping answers. It is worse than we thought. There are companies that make mistakes, this company clearly knows what it is doing en tries to keep the money that is not legally theirs.
Reply from betterhomes LLC2025-05-12
Dear Lock,
We’ve tried searching for your email, but for some reason, we’re unable to locate it in our inbox.
Could you please confirm the email address you used, or kindly forward the message directly to me at [email protected]?
We're here to assist you with your concern, and we kindly ask if you could forward the email again on the above-mentioned email address. This will help us locate it and work on resolving the issue as quickly as possible.
We understand how important timely communication is, and we’ll make sure to confirm receipt and keep you updated.
Thank you for your patience, and again, we regret any inconvenience this has caused.
Best Regards,
Your Betterhomes Team
We reached out to better homes for renting an apartment at Kempinski Boulevard and Hala Hassan responded promptly and arranged viewing the next day
She was very attentive to our needs. Listened carefully about all our needs and got everything negotiated with the landlord, could not have expected anything more
Very satisfactory experience with Hala and have no hesitation in recommending her name
Vijay Mundhra
Reply from betterhomes LLC2025-05-12
Hi Vijay,
Thank you for your wonderful review and for taking the time to share your feedback. We're thrilled to hear that you had a great experience working with Hala Hassan.
We truly appreciate your kind words and look forward to working with you again in the future.
Best regards,
Your Betterhomes Team
c
customer · 3 reviews · Experienced 2025-03-01 ·
★★★★★
I worked with them
I worked with them, I wanted to sell my property in Dubai and they are the worse!!!! The agents know nothing about selling and they don't even tell you what is going on and when I asked them to cancel the exclusive contract, they wouldn't solve it for more than 2 months.... Don't sign with them no contract!!! They will waste your time, save yourself and never sign exclusive with no agency! Better Damac, for leasing and wait til you get your right price with a right agency for selling!
Reply from betterhomes LLC2025-04-30
Hi,
Thank you for taking the time to share your experience. We are truly sorry to hear that your expectations were not met and that you felt unsupported during the process. This is not the level of service we aim to provide and we take your concerns seriously.
We understand the frustration around communication and delays. Please know that we are actively reviewing our internal processes to ensure better transparency and responsiveness in the future.
If you're open to it, we would appreciate the opportunity to discuss this matter further and try to make things right. You can leave your contact details directly to us at [email protected].
Regards,
Your Betterhomes Team
S
Sam Geali · 1 review · Experienced 2025-04-14 ·
★★★★★
I am writing to formally raise a…
I am writing to formally raise a concern about a recent experience I had with one of your sales agents, Pasquin Makazeh Ngochia. The interaction, which took place as extremely disappointing and left me feeling frustrated and disrespected.
From the outset, Pasquin was unprofessional and displayed poor manners throughout our conversation. Rather than assisting me in a helpful and courteous manner, his tone was dismissive, and he seemed uninterested I was spoken to in a way that felt rude and uncalled for, which only escalated my frustration.
I expected a higher standard of professionalism and customer care, especially from someone representing your company. Unfortunately, that was not the case. No customer should be made to feel disregarded or talked down to when seeking assistance or making an inquiry.I hope you will take this matter seriously and look into it further. I believe it’s important for feedback like this to be addressed to ensure future interactions with your customers reflect the values and service standards your company stands for.Thank you for your attention to this matter. I look forward to hearing back from you with a response.
Reply from betterhomes LLC2025-04-15
Hi Sam,
Thank you for reaching out and bringing this matter to our attention.
We want to sincerely apologize for the experience you had during your recent interaction with our sales agent, Pasquin Makazeh Ngochia. What you described does not align with the standards of professionalism and customer service that we hold ourselves to, and we truly sorry for any frustration or disrespect you felt as a result.
Please rest assured that we are taking your feedback seriously. We are currently reviewing the situation internally and will be addressing this with Pasquin's Manager directly. Our goal is to ensure that all clients are treated with respect, and attentiveness at all times.
Best Regards,
Your Betterhomes Team
C
Claire · 1 review · Experienced 2025-02-26 ·
★★★★★
Managed properties are the way to go
It's a world apart when it comes to services related to a managed property and a non managed property. In this case, absolutely delighted with the services offered by Betterhomes property management with their timely intervention, reminder and overall upkeep of the property. Especially Vijaya Ponnamma and Shamsheer Valappil who have gone the extra mile on numerous occasions to make our rented house feel like home. Thank you both for your assitance over the years.
Reply from betterhomes LLC2025-04-02
Hi Claire,
Thank you so much for your wonderful review! We are thrilled to hear that you are delighted with the support provided by our Property Management team. We are especially pleased to know that Vijaya and Shamsheer's efforts in providing excellent service have made a positive impact on your experience.
Thank you for your kind words and we are here if you need any assistance!
Best Regards,
Betterhomes Team
Betterhomes is one of the best real estate company. I have been dealing with Betterhomes for almost 8 years now. and never faced any issues in any documentation or real estate renting or buying process. They are very systematic in all means. Mostly Agent Vijaya Ponnamma as been the point of contact for me and she does a phenomenal job. Very professional and always responds to all the queries that I have had. Overall I am so comfortable with Betterhomes service that I don't feel like contacting any other agency.
Reply from betterhomes LLC2025-03-26
Hi Godwin,
Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.
At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.
Best Regards,
Your Betterhomes Team
N
Noor Mohammad · 1 review · Experienced 2025-03-19 ·
★★★★★
I am a tenant for 5 years
I am a tenant for 5 years. Iam very happy with Betterhomes.More with Vijaya who is always helpful.She is always understanding our needs and problem and serves us well.
I appreciate her work and her efficency and wish her luck.
Reply from betterhomes LLC2025-03-19
Hi Noor,
Thank you for being our valued tenant for the past five years! We appreciate your kind words and we are delighted to hear about your positive experience, especially with Vijaya.
We look forward to continuing to support you and making your experience even better!
Best Regards,
Your Betterhomes Team
I was new to the country and did not know much about the real estate in Dubai. Met Chirine from Better Homes and I must say the way she explained the country laws and different options of homes available, I felt very fortunate to meet her. She was very welcoming, warm and gave me a very personalized service by understanding the requirement and extended all the help. Thank you Chirine and thank you Betterhomes. Please continue your excellent service. Wishing greater heights for you and your company. Cheers
Reply from betterhomes LLC2025-03-14
Hi Suman,
Thank you for your heartfelt review! We are delighted to hear that Chirine made your transition to Dubai smooth and welcoming. Her knowledge, personalized approach and dedication to providing exceptional service truly make her an asset to our team.
We appreciate your kind words and well wishes! We look forward to continuing to assist you in the future!
Best regards,
Your Betterhomes Team
I had Chirine at Betterhomes help me sell my villa, and she was great. Everything was done very professionally and as committed.
Reply from betterhomes LLC2025-03-14
Hi Jaspreet,
Thank you for taking the time to share your positive experience with Chirine! We are happy to hear that Chirine provided you with professional and committed service while selling your villa.
We strive to ensure all our clients have a smooth and successful real estate journey and your feedback confirms we are on the right track.
We appreciate your kind words and are committed to continuing to provide you with excellent service.
Best regards,
Your Betterhomes Team
A
Amr Abou Reslan · 1 review · Experienced 2025-03-12 ·
★★★★★
Working with Inas
I had the opportunity in working with Betterhomes through Inas Danaf, who managed to be capture my requirements and work with me in a transparent way. The engagement so far is going on very well. Inas is patient and relationship driven which goes a long way in this line of work. Thank you for showing me around those multiple projects and providing me with market knowledge that is helping me shape my decisions.
Reply from betterhomes LLC2025-03-13
Hi Amr,
Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience.
Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
A
Ahmed Saber · 1 review · Experienced 2025-02-14 ·
★★★★★
Deposit refund
You are the worst company I have dealt with. You have no respect for your customers. I vacated the property more than a month ago, and I still have not received my security deposit back. My calls are not being answered.
Reply from betterhomes LLC2025-03-07
Hi Ahmed,
We sincerely apologize for the inconvenience you’ve faced while vacating the property you recently rented.
Your feedback is important to us, and we appreciate your patience as we work on resolving the situation.
In the meantime, could you please share the following details? Your mobile number, property name, unit number and your point of contact at Betterhomes. Please send these information to [email protected]
We’ll make sure your concern is addressed accordingly.
Best Regards,
Your Betterhomes Team
Miss Joy - Conveyancing services director of (Clarity Documents Clearing Services L.L.C) is so helpful and supportive and having deep knowledge and know about the needs of the customer. The service level provided to us was above our expectation. The transaction was done very smoothly with her support. Once again thank you Miss Joy and Mr. Salman.
Reply from betterhomes LLC2025-03-06
Hi Mujahid,
Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience dealing with Joy Kirby and Mr. Salman.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
The best company in the market
For dealing with them 2 years
They solve to me all my issues
Very innocent and good people
They keep every single word they say
100% advice all to deal with them
Many thanks to vijaya, from date one once check in till 2 years after check put she was always clear and very responsive to my questions, really great person
Reply from betterhomes LLC2025-03-03
Hi Marwan,
Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience.
Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
M
Mrs Ghulam Ali · 3 reviews · Experienced 2025-02-26 ·
★★★★★
Divya working in a renewal department
Divya working in a renewal department. It's been 2 years she is handling my property renewal very good .she is very helpful and cooperative.
Reply from betterhomes LLC2025-02-27
Hi Mrs Ali,
Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience dealing with Divya Menezes.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
I
Igor · 2 reviews · Experienced 2025-02-21 ·
★★★★★
Thank you Siyazini for your very…
Thank you Siyazini for your very proactive service. We know you went above and beyond to get us best deal possible.
Reply from betterhomes LLC2025-02-26
Hi Igor,
Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.
At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.
Best Regards,
Your Betterhomes Team
R
Robbie Carrick Smith · 1 review · Experienced 2025-02-01 ·
★★★★★
Great Service
working with a better Homes agent, Tawfiq was a very rewarding experience and i was able to find an ideal apartment to rent.
Reply from betterhomes LLC2025-02-24
Hi Robbie,
Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.
At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.
Best Regards,
Your Betterhomes Team
The agents Arthur and Inam were the best agents’ experience i’ve had in Dubai. Went above and beyond to find me the villa for rent
Reply from betterhomes LLC2025-02-24
Hi Salome,
Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience.
Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
A
Ammar · 2 reviews · Experienced 2025-02-12 ·
★★★★★
We just concluded the sale of an…
We just concluded the sale of an apartment with the assistance of Karolina from Better Home. Karolina is the best possible real estate agent you can work with. She is knowledgeable, honest and super professional. I would strongly recommend her and would never think of doing any transaction in this field without her by my side.
Reply from betterhomes LLC2025-02-13
Hi Ammar,
Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience dealing with Karalina Charnashei.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
