Big Bear Cool Cabins

Hello, Thank you for your feedback. We’re glad you enjoyed the beauty of the home, but we’re sorry to hear that the temperature made your stay uncomfortable and that the patio condition did not meet your expectations. We’d like to clarify that this home is not advertised as having air conditioning. Many homes in Big Bear do not have A/C due to the mountain climate and typically cooler evenings. We understand that warmer-than-usual temperatures can still impact comfort, and we appreciate your feedback. We will also share your comments regarding the patios with our team for review. Thank you for helping us improve, and we hope to have the opportunity to welcome you back for another Big Bear stay.

Hi Dawn, Thank you for your wonderful review! We’re so glad to hear that your experience was smooth from booking through checkout and that our team was able to quickly assist with anything you needed. We truly appreciate your kind words about our communication and service. Thank you for choosing Big Bear Cool Cabins, and we hope to welcome you back for another great mountain getaway soon!

Hello, Thank you for your wonderful review! We’re so happy to hear our team provided such a great experience from the moment you reached out. We love helping answer questions and making sure our guests and their furry family members feel welcome, including those special touches like the Cool Cabins doggy bowl! 🐾 Thank you for choosing Big Bear Cool Cabins, and we hope to welcome you and your pup back for another amazing mountain getaway soon!

Hi Leanna, Thank you for your wonderful review! We’re so glad to hear you loved the cabin and found it stunning, well-stocked, and comfortable. It’s great to know our team provided excellent communication and helped make your stay a smooth experience. Thank you for choosing Big Bear Cool Cabins. We truly appreciate your kind words and hope to welcome you back for another memorable mountain getaway soon!

Hi Jennifer, Thank you for your feedback. We sincerely apologize that the cleanliness of the home did not meet your expectations. Cleanliness is one of our highest priorities, and we're disappointed to hear about the condition of the carpets, bedding, and decorative pillows. Your comments have been shared with our housekeeping team so they can thoroughly inspect and address these concerns immediately. We appreciate you bringing these issues to our attention, as it helps us improve the experience for future guests. We hope you'll consider giving Big Bear Cool Cabins another opportunity to provide you with the clean, comfortable stay we strive to deliver.

Hi Carlos, Thank you for your wonderful review! We’re so glad you had a great experience and enjoyed the cabin’s location. It’s wonderful to hear it was the perfect getaway for your stay. Thank you for choosing Big Bear Cool Cabins, and we hope to welcome you back for another relaxing mountain escape soon!

Hello, Thank you for your wonderful review! We’re so glad you enjoyed the fantastic location, beautiful views, and easy access to the water. It’s great to hear you found the home comfortable and welcoming. We appreciate you choosing Big Bear Cool Cabins and hope to welcome you back for another relaxing mountain getaway soon!

Hi Andrea, Thank you for your detailed feedback! We’re glad to hear the booking process and self check-in/check-out made your stay easy and convenient. We appreciate you sharing your concerns regarding the fans and window screens. We understand how important comfort is during warmer summer days and will share your feedback with our team to review these items. Thank you for choosing Big Bear Cool Cabins, and we hope to have the opportunity to welcome you back for another enjoyable stay!

Hi John, Thank you for your wonderful review! We’re so happy to hear you enjoyed the incredible views, spacious deck, and peaceful setting. It’s great to know the nearby dog park and play areas made your stay even more enjoyable for the whole family. We truly appreciate your kind words about our customer service and look forward to welcoming you back to Big Bear Cool Cabins for another relaxing mountain getaway!

Hi Ron, Thank you for your wonderful review and for choosing this cabin for the third time! We’re thrilled to hear it continues to be the perfect fit for your stays. It’s great to know you enjoyed the spotless condition, well-stocked kitchen, comfortable layout, cozy deck, and the peaceful neighborhood. We truly appreciate your continued loyalty to Big Bear Cool Cabins and look forward to welcoming you back for your fourth stay!

Hi Diana, Thank you for your wonderful review! We’re so glad you and your pup had a relaxing and enjoyable stay. It’s always great to hear when our guests and their furry family members can unwind and enjoy the mountain getaway. Thank you for choosing Big Bear Cool Cabins, and we hope to welcome you both back for another peaceful retreat soon!

Hello, Thank you for your feedback! We’re glad you enjoyed your stay and appreciate you sharing your thoughts regarding the hot tub hours. We understand that guests look forward to enjoying this amenity, especially when booking a home with a hot tub. The usage restrictions are set by local regulations regarding quiet hours and are outside of our control, but we appreciate your understanding. Thank you for choosing Big Bear Cool Cabins, and we hope to welcome you back for another relaxing mountain getaway soon!

Hi Daniel, Thank you for your wonderful review and for your continued loyalty to Big Bear Cool Cabins over the years! We’re thrilled to hear that our streamlined booking process has made your experience easier while still providing the personal support and communication our guests value. We’re so glad the cabin was the perfect fit for your family of 4 and that you enjoyed its charm and well-maintained condition. We truly appreciate you choosing us for your Big Bear stays and look forward to welcoming you back for many more mountain getaways!

Hi Mike, Thank you for your wonderful review! We’re thrilled to hear our team provided outstanding communication from start to finish and that the cabin was the perfect fit for you and your dogs. We truly appreciate your kind words and look forward to welcoming you and your furry friends back to Big Bear Cool Cabins soon!

Hi Petra! Thank you for your review! We’re delighted to hear you had a very satisfying experience. We truly appreciate you choosing Big Bear Cool Cabins and look forward to welcoming you back for another great stay soon!

Hi James, Thank you for your thoughtful review! We’re glad you found the cabin clean, well-equipped, and enjoyed your overall stay. We also appreciate your feedback regarding the check-in and check-out process. We understand how important it is to have your arrival information in advance. We did send your access code by text at 2:00 PM, which was two hours before your scheduled 4:00 PM check-in time. We're sorry if there was any confusion or concern before you received it. Regarding check-out, we never received a text message from you letting us know you had departed. We apologize that the app gave you an error during check-out and understand how frustrating that must have been. Thank you for your valuable feedback. We’re always looking for ways to improve the guest experience and hope to welcome you back for an even smoother stay next time!

Hi Angela, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience at Moonridge Hideaway did not meet your expectations and that you chose to end your stay early. We were surprised to read your review, as we have not previously received feedback describing the home in the manner you experienced it. That said, we take every guest's comments seriously and appreciate you bringing these concerns to our attention. We sincerely apologize for the issues you encountered regarding the odor, cleanliness, furniture, lighting, and your interaction with our team. This is not the level of experience we strive to provide, and we understand how disappointing this must have been. Your comments have been shared with our housekeeping, maintenance, and management teams so we can thoroughly inspect the home and address the concerns you've identified. We also apologize that you felt your concerns were not acknowledged appropriately when you called, as we always want our guests to feel heard and supported. We appreciate your honest feedback, as it helps us improve, and we regret that we fell short during your stay.

Hello, Thank you for your feedback! We’re glad to hear the cabin was a great fit for you and your dogs, and that you enjoyed the location and relaxing back deck. We appreciate you bringing the walkway, yard condition, and cleanliness of the windows and slider to our attention. We’ll share your comments with our maintenance, and housekeeping teams so these items can be addressed. We’re also sorry the warmer temperatures made the cabin less comfortable during your stay. Thank you for your valuable feedback. It helps us improve, and we hope to have the opportunity to welcome you back for a better experience in the future.

Hi Alan, Thank you for your review! We’re so glad you enjoyed the cute cabin and appreciate you bringing the towels to our attention. We apologize that they were still damp upon your arrival. We’ll share your feedback with our housekeeping team to help ensure towels are completely dry before future check-ins. Thank you for staying with Big Bear Cool Cabins, and we hope to welcome you back for another great stay soon!

Hello, Thank you for your review! We’re so glad you found the cabin clean and well-stocked with everything you needed for your stay. We appreciate your feedback about the main bedroom pillows and will share it with our team for consideration. Thank you for staying with Big Bear Cool Cabins, and we’re happy to hear you had a great stay overall. We hope to welcome you back again soon!