Big Bear Cool Cabins

Hello Eduardo, Thank you for your wonderful review! We’re so glad to hear everything was great during your stay. We truly appreciate you choosing Big Bear Cool Cabins and hope to welcome you back for another amazing Big Bear getaway soon!

Hello, Thank you for your kind review! We’re so glad our team was able to quickly address any issues that came up during your stay. Providing responsive customer service is our top priority, and we appreciate your feedback. We hope to welcome you back to Big Bear Cool Cabins again soon!

Hi Lizzete! Thank you for your thoughtful review! We’re so glad you enjoyed the beautiful cabin, found it clean and ready for your stay, and that our customer service team was able to assist you promptly. We sincerely apologize for the cigarette smoke odor upon your arrival. As you mentioned, this is a smoke-free cabin, and we appreciate you letting us know right away so we could document the issue and ensure you were not held responsible. We will also share this with our housekeeping team and the homeowner so the odor can be properly addressed before future guests arrive. Thank you for your kind words and for giving us the opportunity to make things right. We truly appreciate that you would book with us again, and we look forward to welcoming you back!

Hello, Thank you for your wonderful review! We’re so glad you and your family had a great stay and that the cabin provided plenty of fun for your kids. It’s wonderful to hear they enjoyed both the playroom and game room! We’re also happy the booking process was smooth and easy for you. Thank you for choosing Big Bear Cool Cabins, and we hope to welcome your family back for another memorable getaway soon!

Hi Christine, Thank you for your continued loyalty and for staying with us for the third time! We’re so glad this cabin continues to be the perfect fit for you and your pup. We appreciate your kind words about the cleanliness, fenced yard, quiet location, and easy booking process. We look forward to welcoming you back again soon!

Hi Barbara! Thank you for your wonderful review and continued support! We’re so glad Big Bear Cool Cabins has been part of your relaxing getaways and that our team has been helpful and responsive. We truly appreciate your recommendation and look forward to welcoming you back again soon!

Hi Richard! Thank you for your feedback! We’re glad to hear you enjoyed your stay overall and that everything else about the cabin was great. We apologize that the shower head was not up to our usual standards. Cleanliness is very important to us, and we appreciate you bringing this to our attention. We will share your feedback with our housekeeping team to ensure this area receives additional attention moving forward. Thank you again for staying with us, and we hope to have the opportunity to welcome you back for an even better experience next time!

Hi Alejandra! Thank you for your wonderful review and continued loyalty! We’re thrilled to hear that booking, check-in, and check-out have always been easy and seamless for you. It means so much that you and your wife continue to choose Big Bear Cool Cabins for your trips. We look forward to welcoming you back for many more Big Bear getaways!

Hi Nancy! Thank you for your wonderful review! We’re so glad you loved your Fourth of July stay and found the cabin clean, comfortable, and easy to book. We appreciate your kind words and can’t wait to welcome you back for a relaxing fall getaway!

Hello, Thank you for taking the time to provide such detailed feedback, and we truly appreciate your continued loyalty to Big Bear Cool Cabins over the years. We’re grateful that you continue to choose us for your Big Bear stays and are glad to hear our service has consistently been a positive part of your experience. We appreciate your comments about this specific property and are sorry to hear it did not fully meet your expectations. While we’re glad you enjoyed the quiet neighborhood and location, we understand that the condition and functionality of certain items impacted your stay. We have shared your feedback regarding the TV, game room items, curtain rods, stove, barbecue igniter, cleanliness concerns, and overall maintenance needs with the appropriate teams and homeowner for review. We appreciate you bringing these details to our attention, as they help us identify areas that need improvement. Thank you again for your honest feedback and for giving us the opportunity to improve. We hope to welcome you back on a future visit and provide the quality experience you’ve come to expect from Big Bear Cool Cabins.

Hello, Thank you for your thoughtful review! We’re so glad to hear you found the home very clean and had an enjoyable stay. We appreciate you taking the time to share the minor details you noticed during your visit. We will share your feedback with our maintenance team and homeowner regarding the downstairs bathroom lock, sliding door handle, curtain rail, and balcony light so these items can be reviewed and addressed. Thank you again for your kind words and helpful feedback. We’re happy you enjoyed your stay overall and hope to welcome you back for another great Big Bear getaway soon!

Hi Amber, Thank you for your wonderful review! We’re so glad you loved the cabin and found it cute, clean, and in the perfect location for your getaway. We’re also happy that the early check-in helped make your stay even more enjoyable. We truly appreciate your kind words and hope to welcome you back for another relaxing Big Bear stay soon!

Hi M & M, Thank you for your kind review! We're so glad you enjoyed the cabin, fenced yard, and neighborhood. We appreciate your kind words about our team and look forward to hosting you again soon!

Hi Novak! Thank you so much for your wonderful review! We’re thrilled to hear your family had such a memorable 4th of July weekend and enjoyed the location, biking, and lake access. We’re especially glad we could help reunite you with your purse and make the process as easy as possible. We’ll be sure to share your kind words with Star and our team. We look forward to welcoming you back to Big Bear again soon!

Hi Vicki, Thank you for your wonderful review! We’re so glad to hear the check-in process was easy and that you found the cabin clean and comfortable. We truly appreciate your recommendation and hope to welcome you back for another great stay with Big Bear Cool Cabins soon!

Hi Michelle, Thank you so much for your wonderful review! We’re thrilled to hear you were impressed with our communication from the time you booked through check-in. Our team takes great pride in providing friendly, helpful service, so your kind words mean a lot to us. We’re also happy you enjoyed the village condo and found it clean, spacious, and well-equipped with everything you needed for a memorable stay. Thank you for choosing Big Bear Cool Cabins—we truly appreciate your recommendation and can’t wait to welcome you back next time!

Hi Kristen! Thank you for your thoughtful review! We’re so glad to hear you received excellent service from our team and that we were able to respond quickly to your requests. It’s also great to know you enjoyed the cabin and its quiet location. We truly appreciate your suggestions regarding the kitchen supplies, pillows, linens, and sleeping arrangements. Feedback like yours is invaluable, and we will be sharing your comments with the homeowner so these recommendations can be considered for future improvements. Thank you again for taking the time to share your experience. We’re happy you enjoyed your stay overall and hope to welcome you back to Big Bear again soon!

Hello, Thank you for your wonderful review! We’re so glad to hear the cabin had everything you needed, from the kitchen essentials to the household supplies, making your stay comfortable and convenient. It’s great to know you found the home cozy and inviting and enjoyed its close proximity to downtown Big Bear. We truly appreciate your kind words and look forward to welcoming you back for another great stay soon!

Hi Paige! Thank you for your kind review! We’re so glad you enjoyed the quiet location and the cabin, and that you had a wonderful stay. We truly appreciate you choosing Big Bear Cool Cabins and look forward to welcoming you back again soon!

Hi Robert, Thank you for your wonderful review! We’re so glad you enjoyed the beautiful, spacious home and had the chance to relax in the hot tub. It’s great to hear you were able to watch the Fourth of July fireworks from the front of the home and take advantage of the short walk to the zoo. We truly appreciate your kind words and hope to welcome you back for another memorable Big Bear getaway soon!