Big Bear Cool Cabins

Hello, Thank you for your kind review! We’re so glad to hear our team was attentive and able to assist quickly when needed. We truly appreciate your feedback and hope to host you again soon!

Hi Donald! Thank you for your kind review! We’re so glad to hear our staff was helpful and that you enjoyed staying at Bear Cave Cabin in the Moonridge area. It’s wonderful that the cabin had everything you needed and provided a relaxing escape. We hope to host you again soon!

Hi Wendy! Thank you so much for your wonderful review! We’re thrilled to hear that from booking to check-out, your mini vacation was easy, enjoyable, and lived up to your expectations. We're so glad everything was as pictured and that our team helped make your stay a great one. We truly appreciate your kind words and look forward to welcoming you back soon!

Hello, Thank you for your kind review! We’re so glad to hear you had a great experience with Big Bear Cool Cabins and appreciated our quick response and support. We truly appreciate your feedback and hope to host you again soon!

Hi Carlos! Thank you so much for your incredibly kind review! We’re thrilled to hear our team was attentive and able to help turn a difficult situation into a positive experience. Providing great customer service and making sure our guests feel cared for is always our top priority. We’re so glad you enjoyed the replacement cabin and appreciate your kind words and recommendation. Thank you for choosing Big Bear Cool Cabins—we look forward to welcoming you back for another peaceful stay!

Hi Talisha! Thank you for your wonderful review! We’re so glad you enjoyed The Hideaway and that it helped make your birthday special. It means a lot to hear you loved it so much you didn’t want to leave! We hope to welcome you back for a longer stay next time.

Hi Tina! Thank you for your wonderful and detailed review! We're delighted to hear that you enjoyed so many aspects of your stay, from the comfortable beds and well-stocked amenities to the fire pit, jacuzzi, BBQ, and spacious backyard. It’s especially heartwarming to know that the fairytale fireplace was your favorite feature and that you enjoyed the beautiful birds and relaxing atmosphere. We love hearing that the cabin exceeded your expectations and that the photos didn't fully capture its charm! We also appreciate your suggestion regarding a non-slip bath mat and will certainly take it into consideration as we continue to improve the guest experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future!

Hi Glenna! Thank you so much for your incredibly kind review! We’re honored to have been part of such a special birthday and thrilled to hear it was your best one yet in the mountains. It means so much that this was your second stay with us, and we’re excited to welcome you back to the same cabin again! Our team truly appreciates your kind words, and we’re so glad we could help make things easy for you and your family. We look forward to creating more great memories with you soon!

Hello, Thank you for your kind words! We're delighted to hear that you found our team friendly and helpful during your first stay. Making our guests feel welcome and ensuring they have a great experience is always our goal. We appreciate your feedback and look forward to welcoming you back for another stay in the future!

Hi James! Thank you for your feedback and for choosing Big Bear Cool Cabins again. We truly appreciate your kind words about our staff, though we’re very sorry to hear the cleanliness and cabin preparation did not meet expectations this time. We appreciate you bringing these concerns to our attention regarding the missing kitchen essentials, non-working vacuum, outdoor cleanliness, furniture, and missing fireplace items. Your suggestion for a more detailed checklist is appreciated, and we’ll be sharing your feedback with our housekeeping and maintenance teams for review. We sincerely apologize for the inconvenience and appreciate you taking the time to let us know how we can improve.

Hi G! Thank you for your kind review! We’re so glad you enjoyed the cabin and hope to host you again soon!

Hi Lenore! Thank you for your kind review! We’re so glad you enjoyed the cabin and hope to host you again soon!

Hi Terry! Thank you for your kind review! We hope to host you again soon!

Hi Carmen! Thank you for your kind review! We’re so glad you enjoyed the cabin and hope to host you again soon!

Hi Adam! Thank you so much for your wonderful review! We’re thrilled to hear we could help make your family’s stay seamless and enjoyable. It’s great to know you appreciated the communication, cleanliness, and support from our team throughout your visit. We’re especially glad we could help return your forgotten item—our goal is always to go above and beyond for our guests. Thank you again for your kind words, and we hope to welcome you back soon!

Hi Roberto! Thank you for your kind review! We’re so glad you enjoyed your stay, found the home very clean, and had a great time with your family. We hope to host you again soon!

Hello, Thank you for your wonderful review! We’re so glad you enjoyed the peaceful and cozy cabin and had such a great stay. It’s great to hear your puppy got to join the fun too! We truly appreciate your recommendation and hope to welcome you back again soon!

Hi Tatiana! Thank you so much for your wonderful and detailed review! We’re thrilled to hear you had such a pleasant stay at Peregrine Chalet and enjoyed the cozy atmosphere, thoughtful décor, and well-equipped kitchen. It’s great to know you enjoyed the covered patio, relaxing jacuzzi, and fenced backyard for your dog to enjoy as well. We truly appreciate your kind words and are so happy the cabin helped make your trip special. We look forward to welcoming you back in the future!

Hello, Thank you for your feedback. We’re sorry to hear certain aspects of the home did not meet expectations during your stay. We appreciate you bringing the backyard gate, mattress, front windows, and screen door concerns to our attention, and we’ll be sharing these items with our team for review and follow-up. We value your feedback as it helps us improve the guest experience. Thank you for staying with us.

Hi Rogelio! Thank you so much for your kind words! It truly means a lot to our team. We’re so glad we could help make your stay special and appreciate you choosing Big Bear Cool Cabins. We look forward to welcoming you back again soon!