Big Bear Cool Cabins (bigbearcoolcabins.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 88% of reviews are 4 stars or higher and 2% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Staff was responsive and great. Actual property was not quite as pictured. A bit older and dirtier, not terrible, just expected the bathrooms, windowsills, and beds to be cleaner than they were.
Reply from Big Bear Cool Cabins2026-08-10
Hello,
Thank you for your honest feedback! We’re glad to hear our team was responsive and helpful during your stay. We’re sorry the property itself didn’t fully meet your expectations, particularly regarding the cleanliness of the bathrooms, windowsills, and bedding.
We appreciate you bringing these concerns to our attention and will share them with our housekeeping and inspection teams so we can improve our attention to detail. Thank you for choosing Big Bear Cool Cabins, and we hope we have the opportunity to provide you with a better experience next time!
J
Jennifer · 2 reviews · Verified · Experienced 2026-08-03 ·
★★★★★
Great weekend getaway
Such an easy process to book and the cabin was very nice as well as clean. There's so much to do and the lake is beautiful. Will definitely be back again. Had a great weekend.
Reply from Big Bear Cool Cabins2026-08-10
Hi Jennifer,
Thank you for your wonderful review! We’re so glad you had a great weekend and enjoyed the clean, comfortable cabin and beautiful lake. It’s great to hear the booking process was easy as well!
We truly appreciate you choosing Big Bear Cool Cabins and can’t wait to welcome you back for your next Big Bear getaway!
What was wrong many things the stairs leading up to the home/cabin had many loose stairs and made it unsafe to carry anything up the stairway the house had an ant infestation and also spiders were literally on the stove and in the bedrooms no one cleans all the cob webs in the windows and the shower head was leaking and was turned sideways and had no light in the shower which we literally had to shower in the dark. Also when I called the office not and also I text about 2 of the problems nothing was resolved other than they brought us some ant poison you should have orkin or a pest control service to remediate part of the problems we know it is the forest but we should not have to worry about being bit by spiders inside the home we have a 6 year old to worry about. We also live in what was a forest and have pest control take care of that....
Reply from Big Bear Cool Cabins2026-08-03
Hi Prz,
Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced during your stay and understand your concerns regarding safety, cleanliness, and pest activity.
We appreciate you bringing these items to our attention. We did work with you to move your reservation to another cabin upon your request in an effort to help resolve the situation and make your stay more comfortable. We have also documented your feedback regarding the stairs, pest concerns, shower, and maintenance items and will be reviewing these with the appropriate teams.
While mountain properties can occasionally experience insects due to their natural surroundings, we agree that interior pest concerns should be addressed promptly and will continue working with our vendors and housekeeping teams to improve preventative measures.
We apologize that your experience did not meet expectations and appreciate you taking the time to provide detailed feedback. We hope to have the opportunity to provide you with a much better experience in the future.
This was our fourth time getting a cabin with Big Bear Cool Cabins. It was a great experience every time. The cabins are lovely and the staff is super friendly, helpful, and professional.
Reply from Big Bear Cool Cabins2026-08-03
Hi llka,
Thank you for your continued support! We’re honored that this was your fourth stay with Big Bear Cool Cabins. We truly appreciate your kind words about our cabins and team, and we’re grateful for your trust in us.
We look forward to welcoming you back for many more memorable Big Bear getaways!
We actually went with a smaller group than planned so we did not spend a lot of time in the cabin but the beds and pillows were very comfortable.
Great customer service and answer every question very fast.
Reply from Big Bear Cool Cabins2026-08-03
Hello,
Thank you for your review! We’re glad you enjoyed the comfortable beds and pillows and that our team was able to provide quick, helpful communication throughout your stay.
We appreciate you choosing Big Bear Cool Cabins and hope to welcome you back for another relaxing mountain getaway soon!
Unfortunately, this stay was very disappointing and did not provide the relaxing vacation experience we expected.
The home was extremely dusty and did not feel thoroughly cleaned. There were ants throughout the property, along with ant traps placed everywhere, which made the issue feel ongoing rather than properly addressed. Many areas and items were also locked up, making the space feel unwelcoming and somewhat tacky compared to other Airbnbs we have stayed in.
The most uncomfortable part of the experience involved the neighbors. A neighbor behind the cabin approached my husband and accused him of being on private property, even after he explained that we were renting the home. She then began taking photos and videos of him and our truck. Other neighbors also approached us and took pictures and videos. Having to repeatedly explain that we were paying guests while being treated with aggression made us feel harassed and unwelcome.
We drove a long way for this trip, only to have such a terrible and upsetting experience. I sincerely hope we are able to receive some form of compensation given the condition of the property and the treatment we experienced.
A vacation is supposed to be an opportunity to relax and escape, but this stay left us uncomfortable, heartbroken, and ready to leave. I hope the owner addresses both the condition of the property and the neighbors’ treatment of future guests.
Reply from Big Bear Cool Cabins2026-08-03
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not provide the relaxing experience you were hoping for. We understand how frustrating and upsetting it must have been to encounter cleanliness concerns and to feel uncomfortable due to interactions with nearby neighbors.
We appreciate you bringing these concerns to our attention. We have documented your feedback regarding the condition of the home and will be reviewing these items with our housekeeping and property teams to ensure areas needing attention are addressed.
We’re also sorry to hear about the interactions you experienced with neighbors. We understand how important it is for guests to feel welcome and comfortable during their stay, and we regret that this situation impacted your vacation experience.
As a gesture of goodwill, we have issued a refund for one night of your stay. While we know this does not change the experience you had, we hope it reflects our commitment to addressing guest concerns and making things right when issues arise.
Thank you again for sharing your feedback, and we hope to have the opportunity to provide you with a much better Big Bear experience in the future.
Oh, let's see, first of all the staff of Big Bear Cool Cabins are TRULY CONCERNED with the safety and well being of their customers! If things aren't right with your rental, they go out of their way to make it right! We will NOT use anyone else when, renting in Big Bear, CA!
Reply from Big Bear Cool Cabins2026-08-03
Hi Sylvia,
Thank you so much for your heartfelt review! We’re truly grateful for your kind words and trust in Big Bear Cool Cabins. Our guests’ safety, comfort, and overall experience are always our top priorities, and we’re happy to hear that our team was able to provide the care and support you deserve.
We appreciate your loyalty and look forward to welcoming you back for many more Big Bear getaways!
Very responsive great problem-solving I can’t say enough good things. The property we rented have not been particularly stellar and I’m hoping next time I can step it up a notch.
Reply from Big Bear Cool Cabins2026-08-03
Hi Patricia,
Thank you for your kind words! We’re so glad our team was able to provide responsive communication and help resolve any issues during your stay. We truly appreciate your understanding and are always here to make sure our guests have the best experience possible.
We look forward to welcoming you back and helping you find a property that is the perfect fit for your next Big Bear getaway!
Always Very professional and easy to deal with. Properties are always clean and set up for for families to enjoy time away.We will back !!!!
Reply from Big Bear Cool Cabins2026-07-28
Hello,
Thank you for choosing Big Bear Cool Cabins. We truly appreciate your kind words and look forward to welcoming you back for another memorable mountain getaway soon!
Loved the cabin very comfortable and the accommodations were exceptional. Definitely coming back.
Reply from Big Bear Cool Cabins2026-07-28
Hello Francisco,
Thank you for choosing Big Bear Cool Cabins. We truly appreciate your kind words and look forward to welcoming you back for another memorable mountain getaway soon!
Good communication. Easy booking, accessing the cabin - direct access vs checking in at a specific location. Cabin was ready as promised. It had everything we needed for a relaxing weekend away (except AC!) Loved the huge backyard and deck. We ate all our meals outside and the yard was perfect for our dog too.
Reply from Big Bear Cool Cabins2026-07-29
Hi Laurie,
Thank you for staying with us and sharing your feedback. We are so happy to hear that you enjoyed your stay. We look forward to seeing you again.
That was another great two-night stay with Cool Cabins. The unit is little outdated; however, it is friendly, warm, and cozy, and located in wonderful location. The booking process was easy, and staff did a good job on communication. Will definitely come back next year! Thank you.
Reply from Big Bear Cool Cabins2026-07-27
Hi Boris,
Thank you for your wonderful review and for choosing Big Bear Cool Cabins again! We’re so glad you enjoyed another great stay and found the cabin warm, cozy, and in a wonderful location. We also appreciate your feedback about the home's décor and furnishings, and we’ll share it with the homeowner for future consideration.
It’s great to hear the booking process was easy and that our team provided excellent communication throughout your stay. We truly appreciate your continued support and look forward to welcoming you back next year!
Coffee filters missing
Dish water broken
No curtains in the second upstairs bedroom
Location of the house was nice
Reply from Big Bear Cool Cabins2026-07-27
Hi GP,
Thank you for your feedback! We’re glad you enjoyed the location of the home.
We apologize for the missing coffee filters and the missing curtains in the second upstairs bedroom. We’ve shared these items with our housekeeping and maintenance teams so they can be addressed.
Regarding the dishwasher, we’d like to clarify that the home is not advertised as having a dishwasher, so while we understand your disappointment, it is not listed as an included amenity.
We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.
Great place everything worked. Thanks for having us.
Reply from Big Bear Cool Cabins2026-07-27
Hi Paul,
Thank you for your kind review! We’re so glad everything worked well and that you had a great stay. Thank you for choosing Big Bear Cool Cabins. We truly appreciate your support and hope to welcome you back for another mountain getaway soon!
Awesome cabin we stayed at. Great lake to swim in and good neighbors.
Reply from Big Bear Cool Cabins2026-07-27
Hi Andres,
Thank you for your wonderful review! We’re so glad you enjoyed the cabin, the nearby lake, and the welcoming neighborhood. We appreciate you choosing Big Bear Cool Cabins and hope to welcome you back for another great mountain getaway soon!
The house was perfectly suited to the needs of our family of 6 adults and 6 kids. The dining table seated all of us every evening for our home cooked meals! Everyone was comfortable. If we found something amiss, BBCC corrected it. We could not have asked for a better setting for our fun reunion.
Reply from Big Bear Cool Cabins2026-07-27
Hi Bruce,
Thank you for your wonderful review! We’re so happy to hear the home was the perfect fit for your family reunion and that everyone had a comfortable stay. It’s great to know the dining space was enjoyed for your family meals and that our team was able to quickly assist whenever needed.
We truly appreciate you choosing Big Bear Cool Cabins and are thrilled you created such special memories. We hope to welcome you and your family back for another amazing getaway soon!
The Cabin location is perfect. The Cabin was not cleaned to its full potential the cabin for the price can be modernized. The rules can be a little excessive.
Reply from Big Bear Cool Cabins2026-07-27
Hello,
Thank you for your feedback! We’re glad you enjoyed the cabin’s location. We apologize that the cleanliness and updates did not meet your expectations and will share your comments with our housekeeping team and homeowner for review. We also appreciate your feedback regarding the house rules and will continue looking for ways to improve the guest experience.
We hope to have the opportunity to welcome you back for a better stay in the future!
T
The Solar Swami美国 · 3 reviews · Verified · Experienced 2026-07-25 ·
★★★★★
Very nice staff
Very nice staff. Always available.
Will rent from them again!!
Reply from Big Bear Cool Cabins2026-07-27
Hello,
Thank you for your wonderful review! We’re so glad to hear our team was helpful and available throughout your stay. We truly appreciate your kind words and look forward to welcoming you back to Big Bear Cool Cabins again soon!
Always have a good experience booking with Cool Cabins. The entire process is easy from booking the cabin, check to departure. I visit the area frequently and you are my go to company for rentals!
Reply from Big Bear Cool Cabins2026-07-27
Hello Delana,
Thank you for your amazing review and for choosing Big Bear Cool Cabins for your many visits to the area! We’re so happy to hear that our booking, check-in, and departure processes have made your stays easy and stress-free.
We truly appreciate being your go-to rental company and are grateful for your continued support. We look forward to welcoming you back for many more Big Bear getaways!
