Big Bear Cool Cabins

Hi Brooke! Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced during your stay, that’s not the standard we aim to provide. The cleanliness concerns and the hot tub not being heated upon arrival are unacceptable, and we sincerely apologize for the inconvenience, especially since the hot tub was one of the main reasons you chose this cabin. We will also address the bedding comfort with the owner to ensure future guests have a better experience. We truly appreciate you bringing these matters to our attention so we can follow up with our team and prevent this from happening again. If you decide to stay with us in the future, we’d love the opportunity to provide you with a much better experience.

Hi M.R! Thank you for your kind review! We're so glad to hear that your rental was clean, organized, and cozy. We're always happy to help, and it’s great to know your questions were answered quickly. We hope to welcome you back again soon!

Hello, Thank you for your feedback! We’re so glad you enjoyed the cabin and found it cozy and warm. We appreciate you letting us know about the upstairs sofa bed; please note that it is not advertised as an additional sleeping option. We look forward to hosting you again!

Hi Patricia! Thank you for your wonderful review! We’re so glad to hear you enjoyed the cozy comfort and space of the cabin. It’s great to know it exceeded your expectations. We’d love to host you again soon for another relaxing getaway!

Hi Cynthia! Thank you so much for your kind words! We're thrilled to hear that your stay was everything you hoped for and that you felt right at home. We can’t wait to welcome you back for your next Big Bear getaway with Cool Cabins!

Hi Arthur! Thank you, Arthur! We’re so glad you enjoyed your stay and found everything clean and easy to use. We appreciate your kind words about our team!

Hi Hanna! Thank you for your kind words! We’re so glad to hear you had a comfortable stay and enjoyed the hot tub and heater. It’s wonderful to know the cabin fit your group well. We hope to welcome you back for another great Big Bear getaway soon!

Hi Kevin! Thank you for your feedback. We appreciate you taking the time to share your experience and will be sure to review the property for any needed updates or maintenance. We hope to have the opportunity to provide you with an improved stay in the future.

Hi Ryan! Thank you so much for your review! We’re glad you enjoyed your stay and look forward to welcoming you back next year!

Hi Ellen! Thank you for sharing such a lovely review! We’re thrilled you enjoyed your stay at Robinson’s Roost and got to experience the peaceful neighborhood and beautiful fall atmosphere. It’s wonderful to hear the cabin’s amenities made your stay relaxing and comfortable. We hope to welcome you back again soon!

Hi Blue! Thank you so much for your kind words! We’re thrilled to hear your family enjoyed a warm and connected getaway at the cabin. It’s wonderful to know the cabin exceeded your expectations beyond the photos, and we can’t wait to welcome you back for another stay!

Hi Jeff! Thank you so much for your continued loyalty and kind words! We’re thrilled to hear that you’ve enjoyed staying with us over the past 6 years. Providing clear communication and dependable service is always our goal, and it means a lot to know we’ve earned your trust. We look forward to welcoming you back to Big Bear again soon!

Hi Dave! Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay overall, but we’re sorry to learn about the mattress and ice maker issues. We’ve shared your comments with our team so these concerns can be addressed right away. We truly appreciate you bringing this to our attention and hope to have the opportunity to host you again with an improved experience.

Hi Amber! Thank you for sharing your experience! We’re so glad to hear that you enjoyed your stay and found the cabin clean, well-equipped, and supported by great service. We hope to welcome you back again soon!

Hi Norma! Thank you so much for sharing your feedback and for choosing to stay with us! We’re so glad you loved your experience overall. We’re sorry to hear about the issue with the hot tub not heating in time — we understand how disappointing that must have been. We’ve shared your comments with our team to ensure future guests have a smoother experience. We hope to have the opportunity to welcome you back for an even better stay next time!

Hi Adrienne! Thank you for your detailed feedback. We’re very sorry to hear that your stay did not meet expectations and appreciate you bringing these issues to our attention. We take cleanliness, maintenance, and guest safety very seriously and will address the concerns you noted with our housekeeping and maintenance teams immediately, including the spa, floors, and broken fence. We apologize for the inconvenience and hope to have the opportunity to provide a much better experience in the future.

Hi Alynn! Thank you for your kind words! We’re so glad you and your family enjoyed the cozy cabin and found check-in, check-out, and communication easy. We’d love to host you again for another family getaway!

Hi Andrew! Thank you for your feedback! We’re glad to hear our customer service was prompt and thorough. We look forward to assisting you again on your next stay!

Hi Casey! Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed the cabin and found everything as described. We look forward to hosting you again for another great stay in the future!

Hi Bob! We’re very sorry to hear that your stay did not meet expectations. Your feedback is important to us, and we take these concerns seriously. We will review the issues you noted with our housekeeping and maintenance teams, including cleanliness, linens, appliances, and plumbing. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.