Big Bear Cool Cabins

Hi Araceli! Thank you so much for your kind review! We’re so glad your family had a wonderful stay and that the kids enjoyed the jacuzzi. It’s great to hear you loved the peaceful neighborhood, nearby trail, and convenient location close to the slopes. We’d love to host you again for another memorable getaway!

Hi, Thank you for your review! We’re glad you enjoyed the cabin and appreciated our team. We hope to host you again soon!

Hello, Thank you for your feedback. We’re sorry to hear you experienced issues with the hot water during your stay. We wish we had been informed during your visit so we could have assisted you right away. Our maintenance team will also be checking the system to ensure everything is working properly for future guests. We appreciate you bringing this to our attention and hope to host you again for an even better stay.

Hi Che! Thank you for your kind review! We’re glad our team was able to make the booking process easy and helpful for you. We appreciate your support and hope to host you again soon!

Hello, Thank you so much for your kind review! We’re glad you enjoyed the beautiful, quaint cottage and that our team was able to assist you promptly. We truly appreciate you staying with us and hope to welcome you back again soon!

Hi Linda! Thank you for sharing your concerns. We’re sorry to hear that this cabin was not the right fit for your stay. We do want to clarify a few important points for accuracy. The listing description clearly outlines the layout under Rooms & Beds, stating 1 bedroom, 1 bath, with the upstairs first bedroom / split loft containing two double beds. This information is also reflected in the photos and written description, and we encourage all guests to review these details carefully prior to booking to ensure the home meets their needs. Regarding safety, every short-term rental in the City of Big Bear Lake is required to pass a city inspection and maintain an active permit in order to be legally rented. This property has passed all required inspections, which is why it is approved for rental and remains permitted. This home has been in our program for over 6 years, and during that time we have not received prior complaints regarding the stairs or beds, as the layout and features are clearly disclosed in the listing. That said, we do log and review all guest feedback and forward any reported concerns to the homeowner for review. We regret that your experience was disappointing and that the cabin did not meet your expectations. Our goal is always transparency and guest satisfaction, and we appreciate the opportunity to clarify these points for future guests.

Hi Khalid! Thank you for your kind review! We’re glad the cabin information was helpful in planning your two-day trip and appreciate your trust in us. We hope to welcome you back again soon!

Hi Lupe! Thank you so much for your kind words! We’re thrilled you had a wonderful fall trip and enjoyed the cabin. We can’t wait to welcome you back this summer for your birthday!

Hello, Thank you so much for your kind words! We’re thrilled you enjoyed your stay and felt cozy during your visit. We’d love to welcome you back anytime!

Hi Michael! Thank you! We’re so glad you enjoyed your stay and would love to welcome you back anytime!

Hello, Thank you for your feedback! We’re glad everything else was awesome. We’ll make sure to provide clearer instructions for the main door lock so future guests feel secure. We’d love to host you again!

Hi Min! Thank you so much for choosing to stay with us for your very first visit to Big Bear! We’re delighted to hear that the cabin made your trip an amazing experience. It’s great to know the backyard space worked well for your dog and that everything went smoothly during your stay. We’d love to welcome you back the next time you’re in the mountains!

Hi Nelly! Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your stay and found the cabin clean, cozy, and well-equipped. It’s wonderful knowing the hot tub, comfortable beds, and peaceful neighborhood all added to your getaway. We’re also glad check-in, check-out, and communication were seamless for you. We truly appreciate your recommendation and would love to welcome you back for another relaxing visit soon!

Hello, Thank you so much for your review! We're delighted to hear you enjoyed the stay and found everything you needed to cook and relax. We appreciate you choosing to stay with us and hope to welcome you back again soon!

Hello, Thank you for sharing your feedback. We're happy to hear you found the cabin well-kept and enjoyed your stay overall. We sincerely apologize that the floors were still drying at check-in and for the cigarette butts and debris left in the yard. That’s not the experience we want for our guests. We’ve shared this with our housekeeping team to make sure it doesn’t happen again. We truly appreciate you bringing it to our attention and hope to welcome you back for a smoother stay.

Hi Donna! Thank you for your review. We’re glad to hear you appreciate staying informed about everything going on with your cabin. We work hard to keep communication clear and timely, and it’s great to know that has been helpful for you. If you ever need anything or have questions, we’re always here to assist!

Hi Veronica! Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your stay and that the early code was helpful. We're glad the cabin was a perfect fit for your family of 8 and that you loved the peaceful location. We truly appreciate the recommendation and are excited to welcome you back on your next trip!

Hello, Thank you for your feedback and for choosing to stay with us. We’re glad to hear that our team was able to assist you and that you enjoyed the clean and comfortable property. We appreciate your patience with the online check-in process and will continue working to improve those features for a smoother experience. We hope to welcome you back again soon!

Hello, Thank you for your feedback! We’re glad you found the cabins cozy, pleasant, and well-located near the lake. We do want to note that the first property you were placed in does not include Wi-Fi or a washing machine, as mentioned in the listing. We apologize for the heating issues in the second cabin and appreciate your understanding. Your feedback helps us improve the experience for future guests, and we’re happy you still had a very pleasant stay overall.

Hi Hani! Thank you for your review! We’re thrilled you enjoyed the location and found the cabin clean and well-equipped. It sounds like the family had a blast in the snow and cozying up by the wood-burning stove. We’d love to host you again for another fun getaway!