Big Bear Cool Cabins (bigbearcoolcabins.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 88% of reviews are 4 stars or higher and 2% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
The cabin and the area were beautiful. Very good customer service. Warning: When you get the key, don't leave it on the flimsy key ring they give you, it falls off very easily. If you lose it, they charge $150 to replace it.
Reply from Big Bear Cool Cabins2026-04-02
Hi,
Thank you for your kind review! We’re glad you enjoyed the beautiful cabin, the area, and our customer service. We also appreciate the feedback regarding the key ring and will review this with our team.
For lost keys, we unfortunately need to have the entire home rekeyed for security purposes, which is why a replacement fee applies. We hope to host you again soon!
I took my family for a quick getaway and the cabin was perfect for the trip. It was clean and comfortable. It’s also near the shops and restaurants.
Reply from Big Bear Cool Cabins2026-04-01
Hi Gilbert!
Thank you for your review! We’re so glad the cabin was perfect for your quick getaway and that you found it clean, comfortable, and conveniently located near shops and restaurants. We’d love to host you again!
Great location and fun place to stay with kids! Communication was quick and easy.
Reply from Big Bear Cool Cabins2026-03-31
Hello,
Thank you for your kind review! We’re glad you enjoyed the great location and had a fun stay with the kids. We’re also happy communication was quick and easy. We hope to host you again soon!
Hello, unfortunately we would have to rate it a 2.5. The first thing was the sliding glass door handle fell off right as we were opening the door so I had to keep putting it back on our whole stay! Then my son and I went in to the downstairs bedroom and I see my son reaching for something and luckily I was able to stop him because it was a live mouse trap above the bed on right hand side next to a picture! Then when the heater would go on and off it sounded like someone was trying to break in, which was not pleasant at 2/3 o'clock in the morning while sleeping! The last main issue is the hot water! The hot water maybe lasted 10 minutes and that's being generous! With six people needing to take a shower after a long day at the lake, that's like just over a minute per person to take a shower and did not work out too well for us! There was a few other things but the above is the main reason for my score. Overall these issues unfortunately took away a lot from our vacation time and is not what we expected especially because we plan a trip once a year and this is the first time we felt this way but we usually rent from Airbnb. Not trying to be difficult just stating my experience(s). But if those issues were fixed we would have definitely rated it closer or a 5 for sure!
Reply from Big Bear Cool Cabins2026-03-30
Hello,
Thank you for your detailed feedback. We’re very sorry to hear about the issues you experienced during your stay. The sliding door handle, heater noise, and hot water concerns are not the experience we aim to provide, and we will be addressing these items with our maintenance team.
We also sincerely apologize regarding the mouse trap placement—this is certainly not appropriate, and we will be reviewing this with our team to ensure it is handled properly moving forward.
We truly appreciate you sharing your experience, as it helps us improve. We’re sorry these issues impacted your annual trip and hope we’ll have the opportunity to provide a much better stay in the future.
Big Bear Cool Cabins is definitely a great company to use for your stay at Big Bear. I loved that I was able to save their number and text them with any questions I had. Their response time was great and the experience was better than having to email or call an automated number. I had rented a tobaggan for the snow, but unfortunately, there was no more snow. I was able to text them about it and they refunded me the price. The check-in link was great at providing anything you might need with check-out instructions, reataurant recommendations, as well as things to do that don't involve snow, which is great if you end up going on one of the hottest years and miss the snow! The cabin we chose was great, too. They have various cabins to chose from to meet your needs and are pet friendly. We will definitely be using Big Bear Cool Cabins for our future visits!
Reply from Big Bear Cool Cabins2026-03-30
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our team and found the texting option helpful and convenient. We’re also glad we could assist with the toboggan refund and that the check-in link provided useful information for your stay.
It’s great to hear you enjoyed the cabin and appreciated the variety of pet-friendly options. We truly appreciate your kind words and look forward to helping with your future Big Bear visits!
Second stay here. Management is responsive and helpful. We love the view from the kitchen and deck, especially in the mornings and evenings.
Reply from Big Bear Cool Cabins2026-03-26
Hi,
Thank you for your kind review and for choosing to stay with us again! We’re so glad you enjoyed the views from the kitchen and deck—those morning and evening moments are truly special. We appreciate your continued support and look forward to hosting you for a third stay!
Such a cute cabin, with big windows. The rooms are a good size and the bathroom was so cute and appeared to be recently remodeled. We love getting away to Big Bear and always us Cool Cabin rentals for good prices and such cute cabins to choose from.
Reply from Big Bear Cool Cabins2026-03-25
Hi,
Thank you so much for your kind review! We’re glad you enjoyed the cute cabin, big windows, and the updated bathroom. We truly appreciate your continued support and are happy you choose Cool Cabins for your Big Bear getaways. We look forward to hosting you again soon!
The cabin was so cozy. A perfect getaway. The staff was super helpful and quick to respond to any questions we had. We can’t wait to come back!
Reply from Big Bear Cool Cabins2026-03-25
Hi,
Thank you for your kind review! We’re so glad you enjoyed the cozy cabin and that our team was helpful and responsive. We can’t wait to welcome you back again soon!
Awesome accommodations, very comfortable and every need carefully met. Great location!
Reply from Big Bear Cool Cabins2026-03-25
Hi Karen!
Thank you for your kind review! We’re so glad you found the accommodations comfortable and enjoyed the great location. We hope to host you again soon!
When we got to cabin we were an hour early. They were very nice, the cabin was cute and cozy. We has a visitor the whole time we were there. There is a nice size squirrel that lives on the property. The only thing that I didn't care for is that to dispose of garbage was at a different area that was 11 mins away. The kitchen had everything we needed to use. There were games and 2 tvs and a DVD player with plenty of dvds to play also the fireplace was the center of the delightful living room. Other then that we will be back. They also offered us a discount if we wanted to stay a few days longer. Definitely worth the stay. My childern enjoyed the peace and quiet that the cabin had. The was a sign that said the cabin isn't a cabin it's a feeling!! We stayed in the a frame cabin with a loft that could sleep 4. And the bedroom was downstairs with the bathroom next to it. Very relaxing. Very nice experience. We had also brought our dog so she could enjoy the experience with us. Very nice neighborhood she enjoyed the quiet and relaxing atmosphere as well. They also had the wifi available for the internet. Thank you
Reply from Big Bear Cool Cabins2026-03-23
Hello,
Thank you for your kind review! We’re glad you and your family enjoyed the cozy cabin, peaceful setting, and amenities. We appreciate your feedback and look forward to welcoming you back again soon!
Great Service, But Check-In Communication Needs Work
We recently stayed with Cool Cabins and overall had a positive experience, especially when it came to customer service. When we ran into an issue during our stay, their team was very responsive over the phone and quick to help resolve the problem, which we really appreciated.
That said, their electronic communication could use significant improvement. We did not receive any check-in or check-out information ahead of time, which made the process more confusing than it needed to be. Simple updates like a text confirming the cabin is ready, along with the lockbox code and basic arrival instructions would go a long way in making the experience smoother and more seamless.
If Cool Cabins can improve their messaging and automated communication, they would provide a much more polished and stress-free guest experience.
Reply from Big Bear Cool Cabins2026-03-23
Hi Cathy!
Thank you for your thoughtful feedback. We’re glad to hear our team was responsive and able to assist you during your stay. We also appreciate your suggestions regarding communication and agree that clear, timely messaging is important for a smooth arrival experience.
Your input is valuable, and we’ll review ways to improve our check-in and check-out communication moving forward. Thank you again for staying with us!
We picked this cabin specifically for the size, sleeping arrangements, and based on pictures because it was on the water with a dock. Even some of the reviews from other guests indicated they loved using the dock for fishing. When we arrived one of the first signs we had seen in the cabin was to not use the dock and no fishing as it belongs to the lodge. We were very disappointed on this as we had booked this location specifically for that purpose. We still have to give a good review though because it was clean, a lot of towels available, a nice sized fridge, and my family loved all the board games available.
Reply from Big Bear Cool Cabins2026-03-23
Hello,
Thank you for your feedback. We’re glad to hear you enjoyed the cleanliness of the home, the well-stocked amenities, and that your family had fun with the board games.
We’re sorry for the disappointment regarding the dock access. The dock was available for guest use at one point; however, the owner has since decided to remove dock access. We understand how this could impact your plans and will review the listing to ensure this information is clearly communicated to avoid any confusion for future guests.
We appreciate you bringing this to our attention and thank you again for staying with us.
Really nice cabins real peaceful, really enjoy our stay every time me and family go. Thanks again cool cabin
Reply from Big Bear Cool Cabins2026-03-23
Hi Andres!
Thank you so much for your kind review! We’re glad you and your family enjoy the peaceful cabins each time you visit. We truly appreciate your continued support and look forward to hosting you again!
L
Lawrence Cruz · 18 reviews · Experienced 2026-02-02 ·
★★★★★
What a fantastic first visit to Big…
What a fantastic first visit to Big Bear! The cabin exceeded expectations, and the backyard was perfect for our dog. The whole stay was completely hassle-free. Can't wait to come back!
Reply from Big Bear Cool Cabins2026-03-19
Hi Lawrence!
Thank you so much for your wonderful review! We’re thrilled your first visit to Big Bear exceeded expectations and that your pup enjoyed the backyard.
We’re so glad your stay was hassle-free and can’t wait to welcome you back again soon!
We really enjoyed our stay with Big Bear Cool Cabins!
Reply from Big Bear Cool Cabins2026-03-18
Hi Doug!
Thank you so much for your kind review! We’re so glad you enjoyed your stay with Big Bear Cool Cabins. We truly appreciate it and hope to welcome you back again soon!
Cozy Big Bear Cabin with Hot Tub Deck, Fenced Dog Yard, and Beautiful Open Living Space
Great Big Bear cabin. The open layout between the living room, dining area, and kitchen makes the 1,300 sq ft feel both spacious and cozy—perfect for hanging out together after a day on the mountain. The stone bathrooms are beautifully done, and the hot tub deck tucked around the trees gives it that classic mountain-cabin feel.
The fenced backyard was perfect for our dog, and the neighborhood is quiet and very friendly. One of the best cabins we’ve stayed in up here—we’d definitely come back.
Reply from Big Bear Cool Cabins2026-03-18
Hi Lynda!
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the open layout, cozy atmosphere, and all the thoughtful features—from the stone bathrooms to the hot tub deck tucked among the trees. It’s great that your dog loved the fenced yard and that you were able to enjoy the peaceful neighborhood.
We truly appreciate your kind words and would love to host you again for another Big Bear getaway!
