Big Bear Cool Cabins (bigbearcoolcabins.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 88% of reviews are 4 stars or higher and 2% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Absolutely incredible experience with Big Bear Cool Cabins! From the moment we arrived, the customer service was next level. They were kind enough to accommodate an early check-in, which made our whole weekend start off stress-free and perfect.
When we noticed the BBQ at the cabin wasn’t working, they didn’t just “look into it” — they went above and beyond and brought out a brand new BBQ almost immediately. That level of care and responsiveness is honestly rare these days.
The cabin itself was amazing, the atmosphere was perfect, and the entire weekend turned into one of the best family getaways we’ve had in a long time. And for a last-minute booking, you honestly could not beat the price either. The value we got for the experience was unbelievable.
You can truly tell they care about their guests and want people to have a great experience from start to finish. Highly recommend Big Bear Cool Cabins to anyone looking for an easy, relaxing, and well-managed mountain getaway. We’ll absolutely be booking with them again!
Reply from Big Bear Cool Cabins2026-05-26
Hi Curtis!
Thank you so much for your wonderful review! We’re thrilled to hear you had such a great experience and that our team could help make your stay stress-free. We’re glad we could quickly resolve the BBQ issue and that the cabin helped create such a memorable family getaway.
We truly appreciate your recommendation and look forward to hosting you again soon!
Cute and cozy cabin!! Kitchen has all the dishes and tools you could need including spices and coffee. The room upstairs has extra blankets, there were plenty of board games including puzzles, cricket and corn hole. My boyfriend and I enjoyed our stay here, wish we stayed longer! Everything went very smoothly with communication and getting the keys to let ourselves in.
Reply from Big Bear Cool Cabins2026-05-25
Hi Leslie!
Thank you for your kind review! We’re so glad you found the cabin clean, well prepared, and enjoyable. We hope to host you again soon!
C
Carol Anderson · 2 reviews · Verified · Experienced 2026-05-16 ·
★★★★★
Great rental
Great rental, great location, and timely communication with any difficulties
Reply from Big Bear Cool Cabins2026-05-21
Hi Carol!
Thank you for your kind review! We’re so glad you enjoyed the rental, location, and our communication. We appreciate your support and hope to host you again soon!
While we appreciate the variety BBCC has to offer and the customer service they provide, the quality of the cabins for the prices we’ve paid have been subpar. We booked our most recent stay at a place with a fenced yard for our pup that was walkable to The Village. The yard was severely overgrown and unusable, and we were in no way a “close walk” to The Village (unless 30+ minutes uphill is close to you). We made it work, but it’s super disappointing to drive all that way to be underwhelmed and disappointed. You don’t get the address of the property until after you book and your reservation is getting closer, so I couldn’t have known the listing was incorrect until later on. Everything was manageable, but very disappointing considering I spent days trying to find the best spot for us. Also, the beds were ROCK HARD.
Reply from Big Bear Cool Cabins2026-05-20
Hello,
Thank you for your feedback. We truly appreciate your continued support of Big Bear Cool Cabins and are sorry to hear this stay did not meet your expectations.
We understand your disappointment regarding the yard and appreciate you bringing it to our attention. We will be notifying the homeowner about the landscaping concerns, as we agree the outdoor space should better reflect the experience shown in the listing.
Regarding the location, we do list the Village as being within walking distance for guests who don’t mind approximately a 15-minute walk, though we understand walking times and terrain can feel very different depending on personal preference and route. We also want to clarify that property addresses are provided 3 days prior to arrival for advance bookings, while reservations made within that timeframe receive the address the same day of booking.
We’re sorry to hear the beds were not comfortable for your preference, as mattress comfort can vary from guest to guest. We truly appreciate your feedback and will use it to continue improving the guest experience.
Adorable cabin with all our needs covered!
Will be back for a longer stay.
Loved the location, the layout and the space.
Booking was tedious with lots of legal forms that were understandable, but annoying.
Would have liked the outside to have been in as good shape as the inside.
Service was excellent.
Reply from Big Bear Cool Cabins2026-05-20
Hello,
Thank you for your thoughtful review! We’re so glad you enjoyed the cabin, location, layout, and that everything you needed was provided for your stay. It’s wonderful to hear you’re already planning a longer visit!
We appreciate your feedback regarding the booking process and understand that while the forms are necessary, they can feel a bit tedious. We also appreciate your comments about the exterior and will share this with our team for review.
We’re thrilled to hear you found the service excellent and look forward to hosting you again soon!
Easy organized check in and out process. Unit 209 was extremely well equipped...bring a few k cups or grinds, they have both available. They did provide one day's worth of grounds in a little sealed bag.
Reply from Big Bear Cool Cabins2026-05-19
Hi John!
Thank you for your great review! We’re so glad you found the check-in and check-out process easy and organized and that the unit was well equipped for your stay. We’re happy the coffee setup was helpful as well! We truly appreciate your feedback and hope to host you again soon!
It was a very nice little cabin, nicely maintained and clean inside. The back deck is especially nice. I would stay there again.
Reply from Big Bear Cool Cabins2026-05-18
Hi Dennis!
Thank you for your kind review! We’re so glad you enjoyed the cozy cabin and found it clean and well maintained. It’s great to hear you especially loved the back deck. We’d love to host you again soon!
Great communication, easy instructions. Clean. The overall experience was fantastic! ⭐️⭐️⭐️⭐️⭐️
Reply from Big Bear Cool Cabins2026-05-18
Hello,
Thank you for your kind review! We’re so glad you had a fantastic overall experience and found the communication, instructions, and cleanliness to be on point. We truly appreciate your feedback and hope to host you again soon!
Check in and communication is always on point! Cool Cabins never fails. The cabin was clean and ready to go on time.
This is my 3rd time renting with them and will do it again next year!
Reply from Big Bear Cool Cabins2026-05-18
Hi Trayce!
Thank you so much for your continued support! We’re thrilled to hear check-in, communication, and the cabin experience have consistently been on point for you. It means so much to have earned your trust for a third stay, and we truly appreciate your loyalty.
We look forward to welcoming you back again next year!
The cabin was amazing, papa bear's hideout was clean, neat, and spacious , love the support that I got from staff at cool cabins at the moment of check out. For sure a memorable day for my family. 🙏 really appreciate for letting us stay at your cabin. My baby enjoyed your hot tub and the basketball game, and specially the soft stair , he went up and down every time he had a chance .
Reply from Big Bear Cool Cabins2026-05-18
Hi Mauricio!
Thank you so much for your wonderful review! We’re thrilled to hear you and your family had such a memorable stay at Papa Bear’s Hideout. It’s great to know you found the cabin clean, neat, and spacious, and that our team was able to support you during check-out.
We love hearing that your little one enjoyed the hot tub, basketball game, and especially the soft stairs, sounds like he had an adventure of his own! Thank you for choosing to stay with us, and we truly appreciate your kind words. We hope to welcome your family back again soon!
Great Stay & Excellent Communication with a Few Hiccups
We recently stayed at this rental in Big Bear Lake and had a very positive experience overall, despite a few minor issues.
The Management & Communication
The communication from the rental team was truly excellent. A few hours before our scheduled check-in, we were notified that our original cabin was undergoing emergency maintenance. While this made us nervous given the timing, the representative handled it perfectly. They immediately sent over three alternative options with photos and descriptions. To compensate for the inconvenience, they also returned our security deposit, which we greatly appreciated.
The Property & Amenities
The location of the house was fantastic. If you are traveling with pets, you couldn't ask for a better fenced property—it was large, secure, and perfect for our two small dogs.
Inside, the home was cozy and well-equipped for the weather:
Heating: The bedroom heaters were amazing. They worked quickly and efficiently, which was much needed during the chilly nights.
Bedding: The beds were very comfortable, and the host provided plenty of extra pillows and blankets.
Areas for Improvement
There were a few cleanliness and prep issues that kept this from being a five-star stay:
Kitchen Cleanliness: Several dishes, cups, and glasses were put away dirty. We ended up washing all the silverware, plates, and glassware ourselves before we felt comfortable using them.
The Couch: While the couch featured a recliner, it was full of crumbs and hair when opened, so we avoided using it for the rest of the trip.
Supplies: The listing stated that soap, shampoo, and conditioner were provided. However, there was only one hotel-sized sample of each. We had to make a run to Vons to buy basic soap for the bathroom and shower.
Final Verdict: Despite the initial stress of the cabin switch and the need for a deeper clean in the kitchen and living area, it was a nice rental for the price. The stellar communication and the great yard for our dogs made it a worthwhile stay. We would consider booking with this team again!
Reply from Big Bear Cool Cabins2026-05-15
Hello,
Thank you for your thoughtful and detailed review. We truly appreciate your understanding regarding the last-minute cabin change, and we’re glad our team was able to provide alternative options quickly and help make the transition as smooth as possible.
It’s wonderful to hear you enjoyed the location, fenced yard for your dogs, comfortable beds, and cozy atmosphere. We’re also happy the heating and extra linens helped make your stay comfortable during the colder weather.
We sincerely apologize for the cleanliness issues you encountered with the kitchen items and couch. We’ll be sharing your feedback with our housekeeping team to help improve the guest experience moving forward.
Regarding the toiletries, we do provide starter supplies of soap, shampoo, and conditioner to help guests get settled in upon arrival. We apologize if this was not communicated clearly beforehand.
Thank you again for your kind words about our communication and service. We truly appreciate your feedback and would love the opportunity to host you again in the future!
J
Jennifer · 4 reviews · Verified · Experienced 2026-05-14 ·
★★★★★
Disappointing cabin
Going through cool cabins was easy to use. My rating was based on the cabin we rented. The picture looked like abt a dozen stairs to go down to get to house, in reality there were 42!!! The house is older, which was fine, but the flooring needed much work. The hot water ran out after one short shower. Must have a very small water heater or the temp set very low.
Reply from Big Bear Cool Cabins2026-05-14
Hi Jennifer!
Thank you for your feedback. We’re glad to hear the booking process with Cool Cabins was easy to use, though we’re sorry the property itself did not fully meet your expectations.
We understand your concerns regarding the number of stairs, flooring condition, and hot water capacity. We appreciate you bringing these items to our attention, and we will share your comments with our team for review and follow-up.
We’re sorry for the inconvenience this caused during your stay and appreciate you taking the time to share your experience.
The cabin was very comfortable and well stocked with all the necessary utensils. The area was quiet and peaceful, close to the Village, hiking and biking. The only suggestion we have is that some sort of venting (Whole house fan) should be added to allow the warm air to escape from the raised area of the home. It was very warm so we had to use the air conditioning in May. This would result in energy cost savings. Also, all the signs on the wall next to the front door need to be fastened to the wall at the bottom. When you run the heater, they flap up and down. The booking process was very easy and Cool Cabins kept us well informed.
Reply from Big Bear Cool Cabins2026-05-12
Hello,
Thank you for your thoughtful review! We’re so glad you found the cabin comfortable, well stocked, and enjoyed the peaceful location close to the Village and outdoor activities.
We also appreciate your helpful suggestions regarding ventilation and the wall signs near the front door. We’ll be sure to share these notes with our team for review and improvement. It’s great to hear the booking process was easy and that you felt well informed throughout your stay.
We hope to host you again soon!
I’ve been to big bear several times in the pass but this experience was different. Beautiful cabin in a quiet street. Cabin was extremely clean and we loved the comfortable feeling. My family and I just had a wonderful time. Cool cabins was a simple and reasonable price. The only thing was the cabins upstairs bathroom door needs replacing and the shower head. Besides that it was a perfect cabin.
Reply from Big Bear Cool Cabins2026-05-11
Hi Luis!
Thank you so much for your thoughtful review! We’re thrilled to hear this Big Bear experience stood out for you and that you enjoyed the quiet location, cleanliness, and cozy atmosphere.
We also appreciate your feedback regarding the upstairs bathroom door and shower head, and we’ll be sure to share this with our maintenance team. We’re so glad your family had a wonderful time and hope to host you again soon!
Well stocked kitchen. Use the fan to keep heat circulating instead of going up. Having a bathroom heater in the wall was a nice touch. Didn’t use the fireplace. But nice to have just in case. Convenient location to everything!
Reply from Big Bear Cool Cabins2026-05-06
Hi K.S,
Thank you for your kind review! We’re glad you enjoyed the well-stocked kitchen, thoughtful features like the bathroom heater, and the convenient location. Great tip on using the fan, too! We hope to host you again soon!
Perfect place to stay for 7-10 people. Big fans of the game room. The view was unbelievable!
Reply from Big Bear Cool Cabins2026-05-05
Hi Cristian!
Thank you for your kind review! We’re so glad the home was a great fit for your group and that you enjoyed the game room and incredible views. We hope to host you again soon!
We only had one minor issue (missing dishwashing detergent). Otherwise it was an effortless and restorative weekend experience. The cabin had all the amenities and supplies we needed, including a well equipped kitchen and outdoor fire pit and grill. The giant overstuffed couches were a great place for the family to hang out. The forced air heating worked perfectly without any drama. Oh, and comfy beds, too!
Reply from Big Bear Cool Cabins2026-05-05
Hi Bryan!
Thank you for your kind and detailed review! We’re so glad you had an effortless and restorative weekend and enjoyed the amenities, from the well-equipped kitchen to the fire pit and grill. It’s great to hear the home was comfortable for your family, especially the cozy couches, reliable heating, and comfy beds.
We also appreciate you mentioning the missing dishwashing detergent and will make sure that is addressed for future stays. We hope to host you again soon!
