Big Bear Cool Cabins

Hello, Thank you for your feedback! We’re so glad to hear you had a great experience overall. We understand the trash disposal requirement was an inconvenience, and we appreciate you sharing your thoughts. Thank you for staying with us, and we hope to have the opportunity to welcome you back for another great stay!

Hi Julie, Thank you for your wonderful review! We’re so glad you found the cabin clean, the check-in process easy, and that the home had the items you needed. It’s the best compliment to hear it felt like a home away from home. We truly appreciate your kind words and look forward to welcoming you back for another great stay soon!

Hi Michelle, Thank you for your wonderful review! We’re so glad the cabin was the perfect fit for both you and your furry companion. It’s great to hear you enjoyed the modern amenities and the convenient location near coffee shops and restaurants. We truly appreciate your kind words and are thrilled to know you would stay with us again. We look forward to welcoming you both back for another memorable Big Bear getaway soon!

Hello, Thank you for your wonderful review! We're so happy to hear you had another wonderful stay at your favorite cabin. It means so much to us that you continue to choose Big Bear Cool Cabins for your getaways. We truly appreciate your loyalty and can't wait to welcome you back for your next visit!

Hi Marco! Thank you for your kind review! We’re so glad to hear you appreciated our clear communication and great customer service. We truly value your feedback and look forward to welcoming you back for another wonderful stay!

Hi Regina! Thank you for your kind review! We’re so glad to hear you appreciated our clear communication and great customer service. We truly value your feedback and look forward to welcoming you back for another wonderful stay!

Hi Jane, Thank you for your thoughtful review! We’re so glad to hear our staff was able to help when an issue arose and that you had a fabulous time overall. It’s wonderful to know you enjoyed the cabin and its great location. We also appreciate you bringing the carpet, blinds, bedroom window, and upstairs bathtub to our attention. We will share your feedback with the homeowner and our maintenance team so these items can be addressed. Thank you again for your valuable feedback, and we hope to welcome you back for another great stay soon!

Hello, Thank you for your feedback! We’re so glad to hear your overall experience was amazing, but we sincerely apologize for finding a dead mouse in the game room and spoiled food left in the spice cupboard. This is not the standard we strive to provide. We will be sharing your comments with our housekeeping team and pest control provider so these issues can be addressed immediately and prevented in the future. Thank you for bringing this to our attention, and we truly appreciate your feedback. We hope to have the opportunity to provide you with an even better experience on your next stay.

Hi Marisela! Thank you for your wonderful review! We’re so glad you had an amazing stay and found the home comfortable and conveniently located. It’s great to hear our team was responsive and checked in to make sure you had everything you needed. We’re happy you enjoyed the nearby restaurants and the convenience of having a 7-Eleven close by. Thank you for your kind words we look forward to welcoming you back for another great stay!

Hi Imelda! Thank you for your wonderful review! We’re so glad you enjoyed the rustic charm and cozy atmosphere of the cabin. It’s great to hear the home had everything you needed for a comfortable stay, from the kitchen essentials to the relaxing hot tub and beautiful pine tree views. We appreciate you sharing your experience and hope to welcome you back for another peaceful mountain getaway soon!

Hi MS! Thank you for your kind review! We’re so glad you enjoyed the great location and that the backyard was a fun space for your pup to watch the squirrels and rabbits. It’s great to hear the cabin was a good fit for you and your dog. We hope to welcome you back for another stay soon!

Hi Bobbi! Thank you for your feedback! We’re glad to hear you found the home clean and cute and enjoyed your stay overall. We’re sorry to hear the staircase layout felt challenging, especially at night. We appreciate you sharing this insight and will note it for future guests so expectations are clear. We hope to have the opportunity to host you again in the future for an even more comfortable stay.

Hi Mel! Thank you for your wonderful review! We’re so glad the cabin was just as pictured and that you had a lovely stay. It’s great to hear the check-in and check-out process was seamless. We truly appreciate your kind words and look forward to welcoming you back again soon!

Hi Jonathan! Thank you for your review! We’re so glad everything was ready for your arrival and that you enjoyed the great location. We hope to welcome you back again soon!

Hi, Thank you for your feedback. We’re sorry to hear the cleanliness and furniture did not meet your expectations. We’ll be sharing your comments with our housekeeping team and the homeowner so these concerns can be addressed. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

Hello, Thank you for your feedback! We’re so glad to hear you had a positive experience with our team and that the booking process was fast, easy, and gave you the flexibility to find the best cabin for your family. We sincerely apologize that the cleanliness of the cabin, both inside and outside, did not meet your expectations. We will be sharing your comments with our housekeeping team so these concerns can be addressed and the property thoroughly inspected. We appreciate your honest feedback and hope to have the opportunity to provide you with an even better experience on your next visit.

Hi Susan! Thank you for your kind review! We’re so glad you found the cabin clean and cozy and enjoyed the perfect location close to everything. We hope to host you again soon!

Hello, Thank you for your review! We're glad to hear that our communication made a positive impact on your stay. Providing responsive and accessible service is very important to us, and we're happy you found it easy to reach our team when needed. We appreciate your feedback and hope to welcome you back again soon!

Hi Danielle! Thank you for your wonderful review! We're so happy to hear that you and your family made great memories during your stay. It's great to know that our team was helpful before your trip and that you found the guest portal convenient and easy to use. We truly appreciate your kind words and look forward to helping you plan your next Big Bear vacation!

Hi Christina! Thank you for your thoughtful feedback. We truly appreciate your kind words about our customer service and are glad our team was professional, friendly, and able to assist by offering a partial refund on the cleaning fee. We sincerely apologize that the cleanliness and condition of Gnome Chalet did not meet expectations. The issues you described regarding the bathrooms, dust, cobwebs, and overall housekeeping are not reflective of the standards we strive to maintain. We appreciate you bringing these concerns to our attention and providing photos, which allowed us to address them promptly. We will be sharing your feedback with the housekeeper to ensure these items are corrected and better inspections are conducted moving forward. Thank you again for your honesty, and we truly appreciate that you would consider booking with us again. We look forward to providing you with a much-improved experience on your next visit.