bigplush.com

Hi, Thanks for your business. Just to clarify, this was a shipment going outside of the USA to Canada, and you ordered on Feb 15th, and chose Priority Mail International with a written estimated delivery time of 2 to 3 weeks. Because we shipped 6 days after you placed your order (on Feb 22nd) we automatically upgraded your shipping method from "International Priority" to International EXPRESS shipping - which costs us much more because it is quicker - but we did not charge you any more. Express International shipping has an estimated delivery time that is 1 week quicker than Priority International - so you are on track to receive your order exactly within the original estimated delivery time range of 2 to 3 weeks you were originally given when you placed your order. We emailed you your International Express Mail Tracking # when we shipped on Feb 23rd; and when we track it at usps.com using your tracking # EC567774567US it shows that your parcel is moving smoothly as it should, and is on track so far for normal delivery at this time. We are sorry for any unintended confusion about the difference between International Priority shipping and International Express shipping delivery times. Let us know when it arrives, and if everything is ok, and if there is anything more we can do to ensure your satisfaction. Thank you for your business.

嗨，您寄往美国境外军事基地的包裹目前仍由美国邮政服务控制，军事优先邮件追踪号为 9470115901484987045411。虽然我们保证美国50个州内的配送日期，但对于寄往美国境外的军事 shipments，我们估计大约需要1到3周才能送达。这是因为美国邮政服务不保证向任何美国军事地点（如您的 APO、AE 地址）的具体配送时间。我们非常抱歉邮政服务花费的时间超过了平均1到3周的配送时间，但我们无法迫使邮政服务更快地送达您的包裹。 因此，我们已为您开具100%全额退款，包括您支付的23.60美元优先邮件运费——当您的包裹到达时，您可以免费保留商品。我们在 usps.com 上用您的军事优先邮件追踪号 9470115901484987045411 追踪了您的包裹，显示由于某种原因，您的包裹在美国境内停留了10天，从新泽西州运到伊利诺伊州——这让我们觉得很奇怪——但军事邮件有时会走非传统和不寻常的路线，这是我们无法控制的。 除了我们已经为您开具的全额退款外，如果您还需要其他帮助，请告诉我们。感谢您的惠顾。

您好，非常感谢您的反馈。关于您选择的添加声音功能：有时我们会收到一些音频文件，由于各种原因，音质不够好，在传输到毛绒玩具内部的发声装置时无法清晰响亮地播放。造成这种情况的原因可能有很多，包括手机连接不佳、说话声音太小或太大，以及其他各种可能的原因——可能是我们的问题，也可能是录音时的外部环境影响。无论原因如何，当我们遇到这类音质不佳的音频文件时，我们会尽最大努力增强音质，使其尽可能响亮清晰。 如果这导致您的声音变得有些难以辨认，我们深表歉意。我们正在查看您的案例，了解对原始音频文件实际做了哪些修改，以便我们真正看到未来如何改进这一流程。如果您现在或将来再次光顾，请告诉我们是否还有我们能做的。非常感谢您的惠顾。