Body FX

Hi Catherine, Thank you for the update. We are happy this was resolved. :) Sincerely, Body FX

Hi Tracey Clark, We are sorry you were unable to find something that worked for you. We have hundreds of beginner workout options for members to utilize and offer modifications in each of our workouts to simplify the moves as needed. We are happy you found something that works for you. Sincerely, Body FX

Hi Rachel Price, February4th: Hi Rachel, Please be reminded that our response time is one business day. Our agents handle tickets in the order they are received during their scheduled shifts. As your last response was sent to us on Monday, February 3, 2025, at 5:12 PM EST, you can expect a reply by the end of the business day on February 4th. We assure you that this is not indicative of poor customer service. You are making these claims publicly inciting "Poor" customer service, when you are not allowing our agents to respond within our timeframe first, which we have done each time with you. While immediate responses are not always possible, a one business day response time is a standard practice in the industry. Please be patient with our team as we have consistently maintained our response time with you. Thank you for your understanding. Today is February 3, 2025. The same day as your review. Sorry for any confusion regarding your account. When you signed up, you agreed to be billed each year until canceled. No cancelation requests were made prior to your billing date. It looks like you sent 2 emails and 1 chat between Feb 2nd and 3rd, ALL outside of our business hours and per the immediate message sent to you, it was indicated you would receive a response within 1 business day. Your emails were received: Sun, 2 Feb 2025 at 2:05 PM Mon, 3 Feb 2025 at 2:36 AM Mon, 3 Feb 2025 at 5:31 AM After further review, we show our agent responded to your email request confirming your account cancelation on Mon, 3 Feb 2025 at 12:58 PM. Body FX support was great by handing your case within our written response time. We see you are located outside of the US, our business operates on US time as we are based in the US. Rest assured. Rachel that your account has been successfully canceled per your request. Sincerely, Body FX

Hi Rehema Batte, Sorry for any confusion regarding your account. It looks like you purchased the subscription and entered your payment details on January 6, 2025. If you would like to discontinue your account, please email [email protected]. We are always happy to help! Sincerely, Body FX

Hi Ellie Yusupova, UPDATED: We are glad on of our agents was able to assist and rest assured, we are working on double checking links for the emails. Please do not hesitate to reach out if you need anything else. :) If you are having trouble accessing workouts or trouble with the emails, our team is always happy to help, please email [email protected]. The workouts from the emails are accessible online and through the app with a search. :) Our records show you signed up on 12/31/2024 12:45 PM UTC-05:00 and your charge was applied after the trial ended on 01/07/2025 12:46 PM UTC-05:00. If you need anything else, let us know. Best, Body FX

Hi Faith Schultheis, We are sorry to hear you are having trouble, but we are not seeing you ever waited more than 24 hours for a response. Our response time is 1 business day. We are always happy to help. Body FX offers email and live chat support to all of our members as this is the most efficient way to resolve technical issues. Our records show you emailed us for the first time on Mon, 30 Dec 2024 at 8:43 AM and our agent responded the same day at Mon, 30 Dec 2024 at 5:19 PM. Our agent offered support and extended our live chat services to you and you responded back requesting to cancel on Mon, 30 Dec 2024 at 5:53 PM (after business hours) and our agent responded within the 1 business timeframe and less than 24 hours at Tue, 31 Dec 2024 at 2:50 PM confirming the account has been closed. If you would like to email [email protected] and reconsider, we can schedule a personal live chat for her to further assist with any trouble you may be having. Best, Body FX We offer live chat and email support, which are as effective as phone support, which we do not offer at the moment. Live chat and email support allow screen shots and sharing, which cannot be done over the phone and phone support for issues as these are not as effective.