Body FX

**1 Star**

**1 Star** I have been a paying Body FX customer for several years, and this experience completely destroyed any trust and loyalty I had with the company. On June 9, 2026, my annual renewal was processed, but I was charged **$180** instead of my grandfathered annual rate of **$135**. I contacted support immediately while the charge was still pending on my credit card and requested a full refund, intending to return after I had resolved some medical conditions that required several months of physical therapy. What followed was one of the worst customer service experiences I have ever had. From **June 9 through June 17**, there were **17 emails** exchanged between Body FX and me just to resolve what should have been a straightforward billing issue. Instead of honoring my request, they initially refunded only the $45 overcharge. It took numerous emails before they finally explained that they intended to keep the remaining $30. Throughout the process, I repeatedly requested the policy they were relying on. After several emails, they finally provided a link to their Terms and Conditions. I reviewed the policy, and while it discusses automatic renewals and canceling before the billing date, I could not find language that clearly states the 30-day refund policy applies only to the initial enrollment and not to renewal charges. That distinction was communicated by support, but I could not locate it in the policy they referenced. The company also acknowledged that charging me $180 instead of my grandfathered rate was their own internal billing error. The most disappointing part is that for **$30**, Body FX chose to lose a loyal, long-term customer rather than provide exceptional customer service. The Support Manager, Valerie, read my final email (I have a read receipt confirming it was opened) and chose not to respond. As of **July 2, 2026**, more than **15 days** have passed since this began, and I have received no further response. For $30, Body FX decided that retaining a long-term customer was less important than standing behind their customer service. That decision speaks for itself.

“In just a few hours we are pulling the plug on Body FX Lifetime Memberships”

I bought a Lifetime Membership but today I received an email stating “This is your last chance. In just a few hours, we are pulling the plug on the Body FX Lifetime Membership” How can a Lifetime Membership be terminated when the company is successful? If I want to retain my “Lifetime Membership” I need to buy a new “Lifetime Membership” Is no-one calling this out for what it is? How can companies get away with this?

I paid member ship for life some years…

I paid member ship for life some years ago but today I have received and email advising the membership is over, funny thing they offer a new life membership, for what, to revoke it in a couple of years again and make you pay again? Scam much? I would not recommend it.

Body Fx works

Body Fx works - I have been using the access for over 6 years and I love the updates that have been made over this time. The variety of fun engaging workouts is incredible, the results you get are inspiring, and the community support is just what you need to keep you motivated and on track too. Meal plans and Grocery lists are provided including Vegetarian and Vegan options which is perfect for me! 30 minutes of fun accessible workouts 5 times a week gets you to your goal in no time. You can even record your measurements and weight within the app so it is there to support your journey further. I love BODYFX

AVOID THIS COMPANY

AVOID THIS COMPANY! DIFFICULT TO CANCEL AND THEY HAVE NOT RESPONDED TO MY EMAIL DATED 7 APRIL. I did a trial and cancelled via their support ticket in 2022 which according to them allegedly did not work. I sent the email below on 7 April but they have not responded despite 3 reminders:- "In the UK you are legally obliged to remind me that the subscription contract will renew and the payment will be due unless the consumer cancels, I am glad you keep all your emails so please forward the emails you sent me advising this or refund me." UPDATE 22 April- THEY STILL HAVE NOT REPLIED TO MY EMAIL FROM 7 APRIL DESPITE 3 REMINDERS BUT THEIR RELPY ON HERE TELLS ME TO CONTACT THEM AND MY ACCOUNT HAS BEEN SUCCESSFULLY RESOLVED. UNBELIEVABLE!!!

great site easy to use and und5

Taking money again!

Taking money again! Then sent an aggressive email telling me to find emails with the cancellation information even after they previously stopped payment.

Great app

Great app ! Huge number of exercices !

I always enjoy the movements

I always enjoy the movements. Even though I am not well presently. The chalanges keeps me going. I hope to start back soon

Prófessional programs

Such a diverse program and accessible whenever it suits everyone.

Variety of workouts keep me motivated!

Just started a 'self care' program to get myself back into a healthy state..I love the variety of exercises..even tho ai cannot do any floor ones, there are enough others to hold my interest and keep me consistent.

Just decided not to purchase at this…

Just decided not to purchase at this stage. Site looks great

Video are clear to understand and you…

Video are clear to understand and you can play them over to get the best out of it.

The exercise routines are good but I…

The exercise routines are good but I can't watch it on my Samsung smart tv. I've followed all of the steps but it still won't work.

I love the diversity of the programs…

I love the diversity of the programs and the daily emails. The shopping lists are useful too.

I can’t even watch the videos

AVOID this company

Absolutely impossible to cancel a monthly subscription. Nobody gets back to you, they just want to keep your money by making it as difficult as possible. Additionally, content which I have previously purchased has vanished. AVOID this company.

I have been trying to cancel the…

I have been trying to cancel the subscription and getting no reply (email & via unsubscribe), two debits, $148 and today another $144 from my account after cancelling and after me contacting. I contacted BodyFX on 5th March 2024 about the $148 debit and reminded I had already cancelled and requested a refund - nothing. Have written again today about the subsequent $144 being debited despite previous requests to cancel immediately. How do I stop money being taken from my account if support do not respond and take action?

Love this app

Love this app! It has so many different workouts you can choose from! I’m doing JNL fusion and my lord she’s kicking my butt!! Great app for the money!

very difficult to cancel membership…

very difficult to cancel membership beware!