Body FX (bodyfx.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 27% give 1 star; The business has replied to 75% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
I made a purchase from them 4 years ago. Then they changed their website at the beginning of this year and stopped some of my access to them. When I raised the issue with customer support their response was that I would need to subscribe to access these workouts again!!!
In response to the comments made below from BodyFX following my review, I have sent the following to their support team as requested and am awaiting their response.
"Following my ongoing issue and your response to the review I have given you on Trust Pilot today, I have been in contact with your support team on 3 occasions this year so far 29/1/25 3/2/25 & 5/2/25. I have since found the email below received in May 2024 which clearly says that I have been gifted lifetime enjoyment of the full Jaana Rhythms programme. So why has this now been removed from my account?"
From: Body FX Support
Sent: Thursday, May 16, 2024 11:51:19 am
To:
Subject: Re: My Purchases
Hi Cath
Thanks for your update.
The Jaana Rhythms content has not transferred over to the Express program, our appologies.
I have therefore arranged to gift you lifetime enjoyment of the full Jaana Rhythms program so you can access this content now.
I trust the above is in order, and that this resolves your access issue.
Kind Regards
Gina
I received a response today (11/02/25) and my account has now been re-set. Thank you Gina it is much appreciated.
Reply from Body FX2025-02-10
Hi Catherine,
Thank you for the update. We are happy this was resolved. :)
Sincerely,
Body FX
The classes are too difficult for me being 61. I have found another app that suits my fitness level much better.
Reply from Body FX2025-02-10
Hi Tracey Clark,
We are sorry you were unable to find something that worked for you. We have hundreds of beginner workout options for members to utilize and offer modifications in each of our workouts to simplify the moves as needed.
We are happy you found something that works for you.
Sincerely,
Body FX
L
Lisa · 1 review · Verified · Experienced 2025-01-31 ·
I haven’t started my program yet, I was overwhelmed by assignments and exams. In that being said, I am ready to start on Thursday/Friday with the soup
R
Rachel · 26 reviews · Experienced 2025-02-02 ·
★★★★★
No refund no communication, shocking customer service
Yesterday Body fx took a subscription payment out of my account £150 with no email or correspondence first to warn me. I have emailed, tried the live chat and even messaged on the FB page. No response from any of them and no refund given. I particularly wanted a refund as I cannot afford this payment. Terrible customer service but quick to take your money!
3/2/25 I emailed as soon as the payment left my account as I was not expecting it! No reply!
Yes, I emailed again .. no reply
Then as soon as I went through PayPal resolution service I had correspondence from you immediately asking for it to be closed and a refund would be completed! As soon as this had been done communication stopped and still no refund!
4/2 I emailed you the same time last night as the 2/2 and you answered straight away!
4/02 Still no refund after conversation via email yesterday!
Reply from Body FX2025-02-03
Hi Rachel Price,
February4th:
Hi Rachel,
Please be reminded that our response time is one business day. Our agents handle tickets in the order they are received during their scheduled shifts. As your last response was sent to us on Monday, February 3, 2025, at 5:12 PM EST, you can expect a reply by the end of the business day on February 4th.
We assure you that this is not indicative of poor customer service. You are making these claims publicly inciting "Poor" customer service, when you are not allowing our agents to respond within our timeframe first, which we have done each time with you. While immediate responses are not always possible, a one business day response time is a standard practice in the industry. Please be patient with our team as we have consistently maintained our response time with you.
Thank you for your understanding.
Today is February 3, 2025. The same day as your review.
Sorry for any confusion regarding your account. When you signed up, you agreed to be billed each year until canceled. No cancelation requests were made prior to your billing date.
It looks like you sent 2 emails and 1 chat between Feb 2nd and 3rd, ALL outside of our business hours and per the immediate message sent to you, it was indicated you would receive a response within 1 business day.
Your emails were received:
Sun, 2 Feb 2025 at 2:05 PM
Mon, 3 Feb 2025 at 2:36 AM
Mon, 3 Feb 2025 at 5:31 AM
After further review, we show our agent responded to your email request confirming your account cancelation on Mon, 3 Feb 2025 at 12:58 PM.
Body FX support was great by handing your case within our written response time. We see you are located outside of the US, our business operates on US time as we are based in the US.
Rest assured. Rachel that your account has been successfully canceled per your request.
Sincerely,
Body FX
J
Jean · 3 reviews · Verified · Experienced 2025-01-16 ·
★★★★★
Quick responses
Customer service are quick to respond .
Learning curve on app but once start workouts lots of variety
It's the best place to be for a great workout !!! 💖
Hi,this is my second year I'm just love your platforms it's the best place for a good training, my preferred trainers are Lloyd, Jennifer, Amy and Anna. My goal is simply to stay in shape and doing it for my little self only, sooo i'll never post anything I will only enjoy m'y workout everyday 😊 thank you! ❤️
L
Lia · 1 review · Verified · Experienced 2025-01-18 ·
★★★★★
One of the best fitness apps in the…
One of the best fitness apps in the market. They're are always creating new workouts, customer's service is top !
I started figure 8 dancing many years ago I loved it then and it’s got better and better. A great workout while learning some great dance moves. I’ve only just been doing the Body FX workouts a few weeks and it definitely gets you in shape.
So much content and all of it is excellent, fun and and well crafted into wonderful classes! Don't change anything!
Having so much fun, you don't even notice that it's exercise until you start seeing the inches falling off.
I didn't purchase this product money was taken from me accidentally. I need it back.
Reply from Body FX2025-01-14
Hi Rehema Batte,
Sorry for any confusion regarding your account. It looks like you purchased the subscription and entered your payment details on January 6, 2025.
If you would like to discontinue your account, please email [email protected]. We are always happy to help!
Sincerely,
Body FX
The app is great, however for some reason I cannot access the exercises directly from my emails. Customer Service is helpful, but still have to manually look for particular workout, which isn't easy due to my condition. Hope you can sort it out.
Reply from Body FX2025-01-07
Hi Ellie Yusupova,
UPDATED: We are glad on of our agents was able to assist and rest assured, we are working on double checking links for the emails. Please do not hesitate to reach out if you need anything else. :)
If you are having trouble accessing workouts or trouble with the emails, our team is always happy to help, please email [email protected]. The workouts from the emails are accessible online and through the app with a search. :)
Our records show you signed up on 12/31/2024 12:45 PM UTC-05:00 and your charge was applied after the trial ended on 01/07/2025 12:46 PM UTC-05:00.
If you need anything else, let us know.
Best,
Body FX
I cancelled my subscription because I couldn’t get live support
I cancelled my subscription because I couldn’t get it to stream on my start tv. Initially I was excited but after wasting hours and not able to call someone for help and wait over 24 hrs for someone respond to my email offering advise I said I already tried made my experience more frustrating to me. I would get live customer support not have a bot get back to me.
Reply from Body FX2025-01-06
Hi Faith Schultheis,
We are sorry to hear you are having trouble, but we are not seeing you ever waited more than 24 hours for a response. Our response time is 1 business day. We are always happy to help. Body FX offers email and live chat support to all of our members as this is the most efficient way to resolve technical issues.
Our records show you emailed us for the first time on Mon, 30 Dec 2024 at 8:43 AM and our agent responded the same day at Mon, 30 Dec 2024 at 5:19 PM.
Our agent offered support and extended our live chat services to you and you responded back requesting to cancel on Mon, 30 Dec 2024 at 5:53 PM (after business hours) and our agent responded within the 1 business timeframe and less than 24 hours at Tue, 31 Dec 2024 at 2:50 PM confirming the account has been closed.
If you would like to email [email protected] and reconsider, we can schedule a personal live chat for her to further assist with any trouble you may be having.
Best,
Body FX
We offer live chat and email support, which are as effective as phone support, which we do not offer at the moment. Live chat and email support allow screen shots and sharing, which cannot be done over the phone and phone support for issues as these are not as effective.
I used the program before and lost weight and started to tone. I foolishly stopped and have recently rejoined. Rhere are lots of new programs to select from.
It works and support Facebook group is positive and encouraging!
