Problems sorted easily.
I was having a couple of problems and they were quickly and efficiently sorted out in online chat. Your agent was very helpful and efficient. Thank you.
About Body FX
Data updated- Website
- bodyfx.com
- Category
- Beauty & Well-being
- Location
- United States · Miami
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 75% (21/28)
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Is Body FX legit?
Body FX (bodyfx.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 27% give 1 star; The business has replied to 75% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I want to pay monthly
I want to pay monthly, not all upfront! So disappointed!
Reply from Body FX2024-10-08
Hi Amanda Irwin, Our team is happy to change this for you. When you sign up, you are presented with 3 different options: Annual Semi-Annual Monthly It looks like you chose the Annual. We are happy to change this for you. Please reach out to our support team at [email protected]. Sincerely, Body FX
I tried to cancel before the 7 days and…
I tried to cancel before the 7 days and still have not received a email to confirm it. So now I got charged
Reply from Body FX2024-10-08
Hi Rosemarie LaPoint, We are sorry to hear you didn't see our response. Please check your junk or spam folder. Our operations of business are Monday through Friday. All emails are answered in the ordered received. We see that you emailed us Sat, 5 Oct 2024 at 8:11 AM and our agent responded confirming account cancelation on Mon, 7 Oct 2024 at 5:00 PM. We have emailed you another confirmation and a screenshot of this email. You can be assured that the account was canceled and again, please check your junk or spam folder if you do not see the email in your inbox. Sincerely, Body FX
You charged my Credit Card but I didn’t join!…
I visited but did not join. I don’t have an active account and couldn’t even sign in. I was a member years ago and found my credit card was charged today! What’s with that! I can’t get in but you can charge my credit card?
Reply from Body FX2024-10-08
Hi Jill Darlington-Smith, Our records show you visited our website on 09/30/2024 10:13 AM UTC-04:00, and signed up for the 7 day free trial and entered your credit card information. Body FX does not have any way to sign a member up with credit card information. The ONLY way for a member to be charged is for the member to physically enter the credit card information on our website. You made a purchase with us a back in 2019 as well, both purchases were made using a different credit card. If you do not want to continue with your subscription or you need help accessing, please email [email protected]. Since you had an account with us prior, your login is the same and the subscription was added to your account. If you do not remember your login, you can click the "Forgot Password" on the sign in page to create a new one. We would be happy to send you your sign up information. This would include all the information entered, the IP address of where the order took place and the device used to place the order. Sincerely, Body FX
It's great to be back
It's so nice to be back in the Body FX community I didnt realise how much I missed the positive energy from the workouts, emails and challenges, keep doing what your doing it's perfect 😃
No listening at all
No listening at all . The person didnt understand I dont have Facebook and I wanted a direct link. Didnt understand that I bought an access in 2020 and I dont have access any more and I asked for it. Very frustrating and tiring. Bad experience
Reply from Body FX2024-09-30
Hi Maria-Cristina Bumbac, We apologize for any confusion regarding your request. Your email said: "I am not sur Facebook and I dont intend to be Can I have the link here please?" It was unclear to the representative based on this message that you were asking and the agent asked for clarification and you said: "A LINK OUT OF FACEBOOK PLEASE THERE IS NO FACEBOOK IN THER LINK I AM NOT SUR FACEBOOK AS I HAVE POINTED OUT" The message was not clear and did not indicate any issue with accessing your account. This is the first indication from you, that you are having difficulty accessing your account, and we will send you instructions. You do not need Facebook to access your account, and were unsure of your reference to Facebook. If you need further assistance, you may respond back to our email. Best, Body FX
Great value and a fun way to workout
Great service and everything I ordered arrived promptly. I love the fact that there is an app and browser plus I was sent CDs and ebooks. Great value for money! Jaana's high energy always puts me in a good mood when I don't feel like exercising and I love the fact that you can do things at your level and pace. Jaana puts a smile on my face - which isn't always the case when I'm exercising :)
Great way of exercising…
I am a fan of certain coaches and their programs but I feel overwhelmed by all the different live sessions I can never watch because I am in Europe. I would prefer to be able to purchase single programs. I am very busy and have 45 minutes to exercise and things have gotten too much for me
Reply from Body FX2024-09-26
Hi Anna Hein, Thank you for your review, your feedback is important to us. We are sorry to hear that you feel overwhelmed with the large varity of content included with our Body FX membership. We understand that this may be overwhelming to you, you are welcome to only access specific sessions from the Coaches that you love the most or the style of workout you prefer. There is definitely something for everyone. Regarding the Live sessions you are able to view them after in the "Live Archive" schedule. We do change up the times to try to accommodate as many timezones as we can. Our team is always ready to help. If you need anything, please do not hesitate to reach us at [email protected]. Sincerely, Body FX
It's okay just didn't use....cancel/refund requested
It's okay just didn't use....requested a cancelation/refund still awaiting a response.
I love Jenna's Figure 8 videos
I love Jenna's Figure 8 videos. It's unfortunate I didn't find any new ones in your programs.
I signed up for the free trial but…
I signed up for the free trial but there was no way to cancel. On the app it showed there was no active subscription, it wasn't on Google play as a subscription. Be careful, they don't make it easy to cancel and take your money regardless.
Reply from Body FX2024-09-16
Michelle Margetts, Sorry for any confusion, per our FAQ/Website, cancelations are made by reaching out to our support team. It is advised to read all FAQ/Canelation policies before signing up for any paid subscription. It is easy to cancel with us, and we will respond to all inquiries within 1 business day. Since you signed up with Body FX directly on our website, the subscription would not show up in your Google Play as a subscription. The only subscriptions that will show in your Google Play are subscriptions you sign up for directly through the Google Play store. We do not see that you have reached out to cancel your account. Rest assured, we have done this for you. If you need anything else or have any other questions, please email [email protected]. Best, Body FX
Couldn’t get it to work on anything but…
Couldn’t get it to work on anything but my phone. The content is great though.
Reply from Body FX2024-09-16
Hi Nicole, We are sorry to hear this. We are always to help and it looks like you did reach out to our support. Your account was not active at the time you emailed. I do see you activated, canceled back and forth over a couple of days with iTunes. We have sent you an email for some follow up questions, so that we are able to determine the cause of any issues you may have been experiencing. We are sorry for the experience you had, and we are always happy to help and look forward to hearing back from you. Sincerely, Body FX
I am loving the workouts
I am loving the workouts. I started about 7 days ago and I am enjoying the variety of workouts. Even if I only have 15mins to exercise there is a workout that is quick and effective. I have been paying $160 a month for a gym membership that I hardly used because I am time poor and travel a lot. I joined BodyFx so I can take my classes with me. Best program xx
I love it
I love it. So many choices
I love the exercises
I love the exercises. They are fun and work
Love body FX,apart from days ,witch I…
Love body FX,apart from days ,witch I love it offeres a lot of other work outs and programs,for all fitness levels.when I first stated I didn’t think I would ever be able to follow dance routines ,but I persevered and got there ,still not as good as the instructors but loving it .I started FX to get fit in my 60,s I’m now 71 and still loving it .thanks to all the teams
Disappointed
I’m about to purchase the 50 per cent off. After I put my card details I didn’t receive any details. I even emailed to confirm my subscription but no reply. After 7 days. They automatically debit the $30. So disappointed that they putting the promo as a bait. I will definitely cancel my subscription
Reply from Body FX2024-09-09
Hi Evangeline Cabal, We are sorry to hear this. We are not seeing any emails from you. Since you had a previous account with us and you resubscribed, your login information is the same as before. If you do not remember this, you can click the "Unsubscribe" link on the sign in page to create a new password. Body FX will extend your billing an additional 7 days to allow you time to do this and access your account. You did not receive our emails as our records show you unsubscribed from receiving any emails from us. To allow us to send you emails, please find any email from us, click "Unsubscribe" and select the option "I unsubscribed by accident! Please add me back to this list". Correct, after the 7 days as indicated at the time of sign up, you are automatically charged unless you cancel. Our team is always happy to help, but again we haven't received any emails from you. Please reach out to support.bodyfx.com or email [email protected]. We will respond to all inquiries within 1 business day (M-F). Sincerely, Body FX
So Many Options!
There are so many options for working out - and most are available 24 / 7. The others are offered by specific instructors on different days. I don't think I'll ever get bored, and I'm looking forward to trying some of the different options. But will forever use Figure 8 - it's a favorite !
Unethical company, obstructs access to your own account. Can't cancel or disable auto-renew w/out contacting support.
UPDATE Because I couldn't find a way to reply to Body FX's reply, here it is: I sent them an email request to cancel. They sent a reply not with a confirmed cancellation, like I asked, but with offers of temporarily reduced prices if I stay. And a link to my account, which actually didn't work. So I've still never had access to my account. I declined their offers & again asked for cancellation & refund of my payment. The next email finally confirmed all of that. The hoops are unnecessary & only serve them. The reason they don't allow direct access to your account isn't for security, it's so you can't cancel w/out giving them a chance to convince you to stay. I understand that's what a company wants to do, but the vast majority of companies don't block access to your account, they let you cancel w/one click and some automatically offer you a few months for free if you stay. That's the ethical way to do it, not how Body FX does it. They have some good videos but I wasn't using them much anymore so I wanted to cancel. I looked at the website & there is absolutely zero account access. You have to contact support to have them send you a URL for your account. It's like getting permission to access my own account setting, putting up an intentional obstacle to cancel or disable automatic renewals. It's predatory & as we know with the vast majority of companies, you can handle all your account settings easily & cancel with 1 click. It's unethical and intentional to route everyone through support & block access to customer account settings. This unethical business behavior & should be illegal.
Reply from Body FX2024-08-22
Hi Jennifer Foster, We appreciate your feedback. For added account security with our website and app, we do not store billing information this way. We do provide a billing URL to our members through a secure URL. The URL will allow you to cancel your account without having to email support. This link was sent to you. If you had an issue with it, we apologize, it was working on our end. Body FX provides all of this information upfront before any member signs up. It is clearly indicated on our website and in our FAQ to cancel you may email [email protected] at anytime. Body FX responds to all emails within 1 business day. This was the case with you as well. We wish you the best. Best, Body FX
A+ for customer service AND quality
BodyFX did a big changeover recently (perhaps changing their hosting servers, I don't know - something big like that) and there was some interruption of services. Stuff like that happens with ALL products and services. ALL. What matters is how a company handles it. Their responses to me were above and beyond and they offered benefits for the time of lost service. THAT'S what matters. How they handle their customers when things go wrong, and they always will. I LOVE their workouts - the instructors are knowledgeable about the body and movement (I'm an occupational therapist) and they so clearly give ways to make it more challenging or easier, they're energetic and encouraging. I'm grateful that I can combine high quality weight training and cardio/HIIT workouts so efficiently. I need to explore the other types of workouts something, too - they offer so many types! I started by purchasing the Figure 8, which are SO much fun, then did the subscription and dropped my gym membership. Excellence in workout offerings and expertise.