Body FX

Hi Amanda Irwin, Our team is happy to change this for you. When you sign up, you are presented with 3 different options: Annual Semi-Annual Monthly It looks like you chose the Annual. We are happy to change this for you. Please reach out to our support team at [email protected]. Sincerely, Body FX

Hi Rosemarie LaPoint, We are sorry to hear you didn't see our response. Please check your junk or spam folder. Our operations of business are Monday through Friday. All emails are answered in the ordered received. We see that you emailed us Sat, 5 Oct 2024 at 8:11 AM and our agent responded confirming account cancelation on Mon, 7 Oct 2024 at 5:00 PM. We have emailed you another confirmation and a screenshot of this email. You can be assured that the account was canceled and again, please check your junk or spam folder if you do not see the email in your inbox. Sincerely, Body FX

Hi Jill Darlington-Smith, Our records show you visited our website on 09/30/2024 10:13 AM UTC-04:00, and signed up for the 7 day free trial and entered your credit card information. Body FX does not have any way to sign a member up with credit card information. The ONLY way for a member to be charged is for the member to physically enter the credit card information on our website. You made a purchase with us a back in 2019 as well, both purchases were made using a different credit card. If you do not want to continue with your subscription or you need help accessing, please email [email protected]. Since you had an account with us prior, your login is the same and the subscription was added to your account. If you do not remember your login, you can click the "Forgot Password" on the sign in page to create a new one. We would be happy to send you your sign up information. This would include all the information entered, the IP address of where the order took place and the device used to place the order. Sincerely, Body FX

Hi Maria-Cristina Bumbac, We apologize for any confusion regarding your request. Your email said: "I am not sur Facebook and I dont intend to be Can I have the link here please?" It was unclear to the representative based on this message that you were asking and the agent asked for clarification and you said: "A LINK OUT OF FACEBOOK PLEASE THERE IS NO FACEBOOK IN THER LINK I AM NOT SUR FACEBOOK AS I HAVE POINTED OUT" The message was not clear and did not indicate any issue with accessing your account. This is the first indication from you, that you are having difficulty accessing your account, and we will send you instructions. You do not need Facebook to access your account, and were unsure of your reference to Facebook. If you need further assistance, you may respond back to our email. Best, Body FX

Hi Anna Hein, Thank you for your review, your feedback is important to us. We are sorry to hear that you feel overwhelmed with the large varity of content included with our Body FX membership. We understand that this may be overwhelming to you, you are welcome to only access specific sessions from the Coaches that you love the most or the style of workout you prefer. There is definitely something for everyone. Regarding the Live sessions you are able to view them after in the "Live Archive" schedule. We do change up the times to try to accommodate as many timezones as we can. Our team is always ready to help. If you need anything, please do not hesitate to reach us at [email protected]. Sincerely, Body FX

Michelle Margetts, Sorry for any confusion, per our FAQ/Website, cancelations are made by reaching out to our support team. It is advised to read all FAQ/Canelation policies before signing up for any paid subscription. It is easy to cancel with us, and we will respond to all inquiries within 1 business day. Since you signed up with Body FX directly on our website, the subscription would not show up in your Google Play as a subscription. The only subscriptions that will show in your Google Play are subscriptions you sign up for directly through the Google Play store. We do not see that you have reached out to cancel your account. Rest assured, we have done this for you. If you need anything else or have any other questions, please email [email protected]. Best, Body FX

Hi Nicole, We are sorry to hear this. We are always to help and it looks like you did reach out to our support. Your account was not active at the time you emailed. I do see you activated, canceled back and forth over a couple of days with iTunes. We have sent you an email for some follow up questions, so that we are able to determine the cause of any issues you may have been experiencing. We are sorry for the experience you had, and we are always happy to help and look forward to hearing back from you. Sincerely, Body FX

Hi Evangeline Cabal, We are sorry to hear this. We are not seeing any emails from you. Since you had a previous account with us and you resubscribed, your login information is the same as before. If you do not remember this, you can click the "Unsubscribe" link on the sign in page to create a new password. Body FX will extend your billing an additional 7 days to allow you time to do this and access your account. You did not receive our emails as our records show you unsubscribed from receiving any emails from us. To allow us to send you emails, please find any email from us, click "Unsubscribe" and select the option "I unsubscribed by accident! Please add me back to this list". Correct, after the 7 days as indicated at the time of sign up, you are automatically charged unless you cancel. Our team is always happy to help, but again we haven't received any emails from you. Please reach out to support.bodyfx.com or email [email protected]. We will respond to all inquiries within 1 business day (M-F). Sincerely, Body FX

Hi Jennifer Foster, We appreciate your feedback. For added account security with our website and app, we do not store billing information this way. We do provide a billing URL to our members through a secure URL. The URL will allow you to cancel your account without having to email support. This link was sent to you. If you had an issue with it, we apologize, it was working on our end. Body FX provides all of this information upfront before any member signs up. It is clearly indicated on our website and in our FAQ to cancel you may email [email protected] at anytime. Body FX responds to all emails within 1 business day. This was the case with you as well. We wish you the best. Best, Body FX