Bokksu Snack Box

Hi Ross, we're truly sorry to hear about your experience and understand how frustrating this must have been, especially after being a longtime subscriber. We wanted to look into this further and requested some additional information to locate your account, but unfortunately, we didn't hear back. If you're still open to it, we'd be happy to investigate and work toward a resolution. Please email us at [email protected] with your order details so our team can assist you further.

Hi Clarence, thank you for sharing your feedback, and we're sorry to hear the gift wasn't what you expected. After reviewing the order, it appears to have included the Satsumarche Tea Gift Box and our Japanese Tea Box (orange box), so no snacks were included in this gift. We understand how this could have been confusing. Our Support team will also be reaching out shortly to address your questions about the expiration dates and provide further assistance. Thank you for allowing us to help.

Hi London, we're sorry to hear about your experience and understand how frustrating this must feel, especially regarding the unexpected charge and refund concerns. We've requested your order details and account information so our team can take a closer look and further investigate the situation. We hope to have the opportunity to make things right.

Thank you so much for the thoughtful review, Maria. We really appreciate your patience and continued support. It means a lot to us that Bokksu is something you look forward to every month.

Thanks so much, Kyle. We’re really happy you enjoyed the seasonal themes, variety, and all the little details in each box. It means a lot to hear you had such a great experience. Hope to snack with you again someday.

We’re so happy your family is enjoying the culture guides and snacks, Malena. Thank you for letting us be part of your Japanese journey from home.

Thank you for the kind words, Kimberly. We’re so happy you and your son are enjoying the snacks and service from Bokksu. Your support means a lot to us.

Thank you so much for your amazing review, James. We’re thrilled to hear you love the snacks, the packaging, and our service. It means a lot knowing we’re bringing a little taste of Japan to Australia that you enjoy.

Thank you so much for your kind words, Sharon. We’re thrilled our boxes bring a little taste of Japan and joy to your doorstep. Ruth, Emi, and the whole Bokksu team really appreciate your support.

Thank you so much for your kind words, Soaraya. We’re thrilled you enjoyed the snacks and had a great experience with our customer service.

Wow, thank you so much for this wonderful review, Sharon! We’re thrilled to hear that “Tonight, we will Bokksu!” is a highlight of your month and that you’ve been enjoying our boxes for a second year. It’s so heartwarming to know your Japanese friend and her family loved it too! We’re glad Ruth and Emi could help with your October box, and we truly appreciate your patience and support.

Thank you so much for the kind words, Aemun. We’re thrilled to hear you had a great experience with our customer service.

Thank you so much for your kind words, Marianne. We’re thrilled to hear you enjoyed the variety and authenticity of our snacks, and that our customer service made a great impression. We can’t wait to share more delicious treats with you.

Hi Ron - we’re truly sorry your Advent Calendar experience did not meet expectations. We completely understand how frustrating it must have been to wait so long for your order, especially during the holiday season. We’ve requested your information so our team can assist you directly and make things right. You’re also welcome to reach out anytime at [email protected].

Hi Kaiser, we sincerely apologize for the delay and understand how frustrating this must be for you. To help resolve this as quickly as possible, we’ve requested your order details here. Please share them so our team can assist you directly.

Thank you so much for sharing your experience, CC. We’re glad our team could quickly help resolve the issue, and we hope your son enjoys every treat in the box this Christmas!

Thank you for the kind words, Samuel. We’re so glad our team could help make your order experience smooth.

We’re so happy to hear you enjoyed your first Bokksu experience and that it made such a great birthday gift. It’s wonderful that you’re sharing the joy with your friends this holiday season—we hope they love their boxes as much as you did!

Thank you so much for your kind words, Sandra. We’re thrilled to hear that our curated snack boxes bring back memories of Japan and that you enjoy the attention to detail in both the snacks and the booklet. It’s wonderful to know that Bokksu makes a unique and happy gift for your friends and loved ones. Your support truly means a lot to us!

Thank you so much for your kind words, zevelhead! We’re glad our Customer Care team could help, and we’re thrilled to hear that your box arrived safely and looks amazing. Enjoy exploring all the delicious treats inside.