Bokksu Snack Box

Untrustworthy

I cancelled a subscription after years of getting boxes. Even with emails from the company stating it was cancelled, I was continually charged. The company will not give a full refund. Untrustworthy. Do not subscribe.

Very disappointing BOKKUS Snack Box

Reply to BOKKUS: Our previous complaint remains AS IS! The BOKKUS BOX is red and clearly with prints of Snack Box on outside. Inside the red box, a statement of “CRAVING MORE? SHOP THESE SNACKS AT “ is inside the left rectangular gold-color frame at the bottom left of the interior of the lid AND inside the right-side rectangular gold-color frame at the bottom right of the interior of the lid, there’s a statement of “BOOKUS(dot)COM/BOUTIQUE”. We received a disappointed BOKKUS Snack box and a beautiful Satsumarchetea box. The Satsumarchetea box contained beautifully arranged forty nine (49) Satsumarchetea-brand tea bags of seven different types. However we were stunned to find out that there were no Japanese snacks inside the BOKKUS Snack Box that was dropped shipped by our daughter in Virginia, USA. BOKKUS box was stuffed with unrecognizable, odd-size, different-shaped, soon-to-expired tea bags with Japanese characters. We are currently working in Taiwan. Today we found on BBB website: “Bokksu (bokksu.com), the Japanese snack subscription service, is not accredited by the Better Business Bureau. However, the BBB maintains a business profile for the company where customers can view complaint history and read or leave reviews.”

The snacks were a mix, the customer service is garbage

The snacks were a mix, some good but many are stale. I cancelled the my plan but they charged me again several months later. They never processed a refund and when I filed a chargeback they fought it and emailed me telling me to close my case then they would refund me. I still have no refund. Dishonest company.

Bokksu always comes through

Bokksu always comes through. Sometimes it takes a bit to receive the monthly box but if there are any issues they resolve them quickly. They do care about the quality and happiness of their customers. Still the best Japanese snack box subscription by far! Thank you Bokksu for always giving me something to look forward to monthly.

Very well packed, curated and organized.

Bought a 6mo subscription for $190. After shipping to the USA from Japan, it came out to about $300, which equals out to about $50 per box. Each box is different, with a unique theme. For instance, in March, that's the start of spring and their Cherry Blossom season. I got a beautiful pink box with cherry blossoms on it, with a bunch of snacks and deserts that revolved around the season, some were even pink. After 6 mo of boxes, we found no duplicate snacks. But, you may get 2 of the same snacks in box if they're small, so it's easier to share with family/friends. Some of the snacks are very decadent, richly sweet and extremely delicious. Some are savory/umami. Some just didn't agree with our pallets, but I personally enjoyed about 90-95% of it all. Each box included a themed tea, and let me tell you, it's DEFINITELY better than your typical Celestial Seasons bagged tea we're used to in the USA. They include a paper with all the ingredients IN ENGLISH for each product, so if you're ALLERGY CONSCIOUS, this is for you. Then, they include a nicely printed booklet of your months snack box, describing the season and each type of food, how it's prepared and served and what it's enjoyed with. It's sort of like you have a little Japanese snack tour guide, guiding you through the tastings. Going to try some other countries boxes for now, but I can definitely say it was a great experience and I'm sure I'll buy another subscription one day. Thank you everyone at Bokksu. -Kyle F

Absolutely ecstatic!

Their team sent me a message and let me know they want to help me with my unfinished set of my Bokksu culture guides! I currently have #17-#81 and I don’t have #23 an #55. They have absolutely made my day! Best message to wake up to! 🥰 My monthly subscription has become my family’s favourite monthly tradition, we sit down after supper, read the culture guide and share the snacks between our family of 4 and still have some for later! It has always been a dream to travel to Japan and this gives us the opportunity to experience it from home! Thank you so much, Bokksu! x

This company is fantastic

This company is fantastic! Fun, tasty snacks from Japan and a phenomenal customer service department. Prompt, informative, caring responses to any concerns. I gifted a subscription to my son who has lived and worked in Japan. He looks forward to every box arriving.

The best snack box

This is in my opinion the number 1 snck service i have ever tried and iv'e tried a couple the service if you need to contact them aer excellent the products are always high quality the packaging is great especoally the spicial boxes delivery from Japan to Australia is rather quick. Best snacks ever.

Bokksu Snack Box Fan for Life!

Bokksu Snack Boxes are the perfect way to add joy to your life! Seeing the Bokksu orange box on our porch always puts a smile on my face. The sweet and savory snacks are incredibly delicious. They are so beautifully packaged and described in such mouthwatering detail in the wonderful booklet that comes in each box. They taste like they are made with such care and love. We always want to go to Japan after eating them. Shipping is usually fine which is a feat in itself considering today's tariffs and customs duties. If you do have any issues, Ruth and Emi, the most wonderful Bokksu customer service team, will always solve your problems. Excellent, excellent customer service! They answer promptly and they have always made me feel like a valued Bokksu customer. I will continue to order Bokksu boxes yearly as I am a Bokksu Snack Box Fan for Life!. They bring so much JOY into my life which I value greatly right now. Thank you Bokksu, Ruth, and Emi! I greatly appreciate you!

Great quality snacks and customer service

Great quality snacks and quick, helpful responses!

"Tonight, we will Bokksu!"

One of the highlights of our month is our Bokksu box. We get positively giddy when we see the orange box on our porch. We look at each other and we say, "Tonight, we will Bokksu!" We sit on the couch and we both get to pick one snack, usually one savory and one sweet. Once selections have been made, we read from the lovely guide book which describes every snack. We unwrap the snack from its fun wrapper and then begins the chorus of "yummy, it's so good!" We are now beginning our second year as Bokksu subscribers. We gave one of our boxes to our Japanese friend who shared it with her family. They were all so impressed and enjoyed it immensely. She could not stop thanking us! The customer service at Bokksu is wonderful. We did have a problem with our October box getting stuck in North Las Vegas. Ruth and Emi, Bokksu's absolutely fabulous customer service representatives, promptly sent out another box after it became clear that the box was lost. I am sympathetic about shipping delays because I know that Bokksu is shipping snack boxes from Japan. They are dealing with the unpredictable customs and tariff situation in the U.S. Believe me, be patient, as you will greatly enjoy the box when it comes. Highly, highly recommended! 🩷🥰👏

Great Customer Service

Great value, great variety!

Unbelievably authentic and tasty food! So much for your money. Customer service was incredible and I would buy from them again for sure.

Does Bokksu mean ripoff in Japanese???

Bokksu Advent Calendar took 1 1/2 months to come. Ordered on 11/2 and arrived late on 12/12. Customer service blamed it on tariffs and customs delays. Funny how tracking said it was shipped out of Las Vegas. Mostly mini candies and mochi for $229. Not worth it!!!

Stay far away from this place if you…

Stay far away from this place if you expect your order to arrive in a timely manner. Ordered some items almost 3 weeks ago and they still have not shipped my items. Has to be some of the worst shipping on planet earth. I could have walked to Japan in back in less time!

Great customer service

All of the people I had contact with at the company were courteous, professional and very efficient. I had an issue receiving my box and they were very speedy in fixing the issue. I look forward to updating my review after my son enjoys the treats in the box on Christmas.

I got great customer service

I got great customer service when needing to make some order changes.

I got to know Bokksu when a friend of…

I got to know Bokksu when a friend of mine sent me one for my birthday this year. I was very impressed by the carefully selected assortment of snacks from all over Japan. So for this holiday season, I have ordered the Bokksu as Xmas gifts to my friends who used to live in Japan and love authentic Japanese snacks. I think they will be as much impressed as me!

If you love Japan, Bokksu is for you!

If you love Japan, or want to relive your memories of your trip to Japan, the curated Bokksu Snack box will satisfy your craving for more Japan! High quality snacks that are esthetically packaged the way Japanese producers pay attention to packaging detail. I love the design of the booklet which explains the snacks and provides simple background on the theme, including a small Japanese lesson! I love giving Bokksu as gifts - always make the recipient happy with such a unique gift.

Worth the wait

Yes, the Japanese snack box took a while to get here and the delivery updates were confusing BUT customer service was so responsive and pleasant. And now the box is here it looks amazing and packed with delicious looking foods.