Bokksu Snack Box (bokksu.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
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Julia Pogodina · 6 reviews · Experienced 2025-12-01 ·
★★★★★
Very disappointing and pricey…
Very disappointing and pricey experience with Bokksu. I have ordered $240 advent calendar at their website following a social media ad. The order was placed on Nov. 4th. As of Dec 2 I still did not receive the order and the shipping shows pending. I contacted their customer service repeatedly. First I was assured that it's enough time for the order to be delivered by Dec. 1. Then they confirmed that the order won't reach me on time and agreed for the refund. Next thing I know, a different customer rep followed up and told me to check another tracking which was showing the movement of the packaging in Japan. By Nov. 29th I ordered a new advent and requested a refund, but got refused. The rep said that I need to wait for the order to be attempted for delivery and then refuse it. However, they are usiing regular (cheapest) USPS mailing, which means the order will be just dropped off at the reception of my building. When I asked if I can send it back, he sent me a link to a third party website where I can file a claim within 90 days of the order. What a freaking mess! 30 days after the purchase, I do not have an advent calendar, I can not get a refund and I need to spend more money to buy a replacement, and then track their package and try to resolve it on my own. DO NOT BUY FROM THEM!
P.S. auto reply won’t do. I did contact your support team 5 times, and it was not helpful
Reply from Bokksu Snack Box2025-12-04
We sincerely apologize for the frustrating experience you’ve had with your Advent calendar order, Julia. We understand how disappointing it is to deal with delays. Please reach out to us directly at [email protected] with your order details so our team can assist in resolving this matter. We truly appreciate your patience and feedback.
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John Wilke · 1 review · Experienced 2025-12-02 ·
★★★★★
Order never delivered
I ordered an advent calendar that they billed me for but never delivered. They claimed they can’t find the order despite the fact that I furnished them with the order number they gave me on the conforming email. Customer service is not at all helpful.
Reply from Bokksu Snack Box2025-12-04
We’re very sorry for the frustration and inconvenience this has caused, John. We completely understand how upsetting it is to be billed for an order that hasn’t arrived, especially after providing your order number. Please reach out to us directly at [email protected] with your order details so our team can investigate and work to resolve this issue for you as quickly as possible. We truly appreciate your patience.
We’ve really enjoyed our Bokksu subscription! The snacks are always high-quality, and the curation is thoughtful. My daughter especially loves reading the beautifully designed booklet that comes with every box. It adds an extra layer of learning and excitement to the fun experience. Highly recommend! 🎉🍵🍘
Reply from Bokksu Snack Box2025-12-04
Thank you so much for your kind words, Weng. We’re thrilled to hear that you and your daughter are enjoying the snacks and the booklet. It’s wonderful to know our curation adds extra fun and learning to your experience. We truly appreciate your recommendation.
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Dr J Wayne · 10 reviews · Experienced 2025-11-24 ·
★★★★★
Just in time
We ordered the Advent box for our kids who just spent three weeks in Japan. It came at just the right time and the box looks quality. Look forward to hearing from our kids what they think when they open it. We emailed the company a few times to check on tracking and the team answered quickly and info we needed. Thanks for a great experience.
Reply from Bokksu Snack Box2025-11-25
Thank you so much for your kind words, Dr J. We’re thrilled the Advent box arrived just in time and that our team could help with tracking. We hope your kids enjoy opening it and discovering all the treats!
The customer service at Bokksu is excellent. I made several mistakes while ordering and Emi helped me sort it all out not once but twice! She was patient and efficient in refunding my order so that I could correct my mistakes.
Reply from Bokksu Snack Box2025-11-20
Thank you so much for sharing your experience, Sonia! We’re thrilled to hear Emi could help make things right and guide you through the order. We really appreciate your patience and kind words — it means a lot to our team.
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Wayne Kirk Schmidt · 5 reviews · Experienced 2025-11-09 ·
★★★★★
Great Product! Fantastic Service!
Bokksu was able to quickly and efficiently answer my questions, but the thing that stood out is I received an answer within 30 minutes.
They are polite, helpful, efficient, directed, and fast.
This is just great! I am very grateful.
Reply from Bokksu Snack Box2025-11-11
Thank you so much for your wonderful review, Wayne. We’re thrilled to hear you had a great experience with our service and that we could respond quickly. Your kind words mean a lot to us, and we’re grateful to have you as part of the Bokksu community!
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Nicholas D'Ambrosio · 2 reviews · Experienced 2025-10-30 ·
★★★★★
Fantastic folks
Fantastic folks, fantastic snacks, very responsive!
Reply from Bokksu Snack Box2025-11-01
Thank you so much for the kind words, Nicholas. We’re thrilled you’re enjoying the snacks and our service!
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Stella · 2 reviews · Experienced 2025-10-20 ·
★★★★★
Excellent customer service!
I had an email question about the delivery status of my order and I received a response from Yumi that was prompt, courteous, and informative. I've enjoyed Bokksu in the past when my husband gave me a 12-month subscription for a Christmas gift. Each box was a delight -- the contents were unique and delicious, and the packaging was terrific -- the boxes are pretty and sturdy and have numerous uses once empty!
Reply from Bokksu Snack Box2025-10-21
Thank you so much for your kind words, Stella. We’re thrilled to hear that Yumi could assist you promptly and that you’ve enjoyed your Bokksu subscription. It’s wonderful to know our boxes and snacks have brought you delight and we love that our packaging gets a second life too!
I’ve been a Bokksu customer on and off for the past 2 years, and each box brings me so much joy! The boxes are beautifully curated with delicious snacks and I love to learn about Japanese culture through the pamphlets.
I’ve had troubles with their website and subscription maintenance, but their Customer Happiness representatives are prompt and very helpful. They always quickly resolve my issues. Five stars!
Reply from Bokksu Snack Box2025-09-22
Thank you for your kind words and long-time support, Brianna. We’re delighted that the boxes bring you joy and that our team was there whenever you needed us.
I wish I could actually give zero stars. I ordered a 3 month subscription as a surprise for my girlfriend's birthday. She was so excited for the packages as she loves Japanese snacks--she never got to try these snacks.
For each delivery, the link to the tracking number on their website did not work. It would first state that the number was not found before going into an infinite loading loop. We only got a working version of this link after emailing support.
For the second delivery, we even received a notification that the box had been delivered, but when we used the link provided by support we saw that it had been returned to sender.
Additionally, I believe there was a change in their website which did not allow us to look at past orders (seems like this happened on September 10th?)
Overall, both deliveries were returned to sender--I'm pretty sure the third delivery will face the same issue. I paid greater than a 100 dollars for this and got headaches and delivery issues instead. In fact, I'd probably prefer being mugged on the street instead as it would've been a less painful way to lose money.
Reply from Bokksu Snack Box2025-09-23
Hi Aditya, we’re so sorry for the delivery and tracking issues you experienced. This isn’t the experience we want for our customers. We see that our support team has already assisted you, but please don't hesitate to reach out again if you need further assistance. Thank you for sharing your feedback.
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claudia · 1 review · Experienced 2025-09-05 ·
★★★★★
We had a problem with the package…
We had a problem with the package delivery with the local leg of delivery. Upon notification with the Booksu team, after a few exchanges (due to concerns for the request to personally pick up at a not-easy to access dispatch point), the communication finally landed with Emi. The issue was finally resolved with thoughtful and efficient service. Considering that these boxes represent a great effort to support local suppliers in Japan, it also represents a meaningful and joyful moment for the receivers - in this case, my parents, now in their 80's. Appreciated for the great service.
Hope that the quality and 'volume' of products can be maintained, as reflected in the pricing. Thank you!
Reply from Bokksu Snack Box2025-09-09
Thank you for your kind words, Claudia. We’re glad Emi could help and that your parents enjoyed their box. Your support for our local Japanese suppliers means so much!
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Marie · 2 reviews · Experienced 2025-09-03 ·
★★★★★
Double Check your shipping address
Although there was an issue with the wrong shipping address, Emi took care of it quickly, efficiently, and with great professionalism. The issue may be with the way Shop Pay uses the information they have on a return customer, instead of using the information the store (e.g., Bokksu) receives from their own customer. If I didn't check the shipping address on the confirmation email, the box would have been sent to me and not my family member. But Emi resolved that issue for me. Best customer service I've received in a long time, and I plan to order more boxes for gifts in the future.
Reply from Bokksu Snack Box2025-09-04
Thanks so much, Marie. We’re happy Emi could resolve the issue quickly, and we can’t wait to send more boxes for you and your loved ones!
Delightful treats; fast and friendly customer service
I really enjoyed the Bokksu snacks. I love exploring different treats that I have not encountered before and appreciate that these are well curated and support small businesses in Japan as well. And the presentation is gorgeous! A box would be a beautiful gift for a foodie friend.
I did make the mistake of signing up for a subscription rather than a single box. As some reviews noted, it's easy to accidentally pick a subscription rather than a single box. My work travel interferes with regular shipments, so I had to cancel. The chat support was fast and professional in processing the cancellation and issuing a refund before the next box shipped. I appreciate the understanding about the situation and excellent customer care.
I'll definitely be ordering again and even subscribing when not traveling so much!
Reply from Bokksu Snack Box2025-09-02
Thanks for the 5 stars, Karen. We’re thrilled you loved the treats and that everything was handled smoothly. Looking forward to your next delicious adventure with Bokksu!
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M K · 1 review · Experienced 2024-12-02 ·
★★★★★
Relive the excitement of the Showa Era…
Relive the excitement of the Showa Era from the comfort of your own home. One minute you’re eating tiny packets of snacks, and the next minute your personal “bubble economy” bursts as you realize Bokksu has charged your credit card a new, much higher monthly rate! Your own overconfidence and flawed economic speculation have led you to assume that a loyal customer like you would never be charged more than new customers, but – alas – you were wrong! Dance to the plastic beat for as long as you can before another morning (and another price increase) comes.
Reply from Bokksu Snack Box2025-08-19
Hi MK, we’re truly sorry to hear about your experience and any unexpected charges. We strive to provide clear pricing and a seamless experience for all our subscribers.
We’d love the opportunity to review your account and make things right, which is why we’ve requested your information.
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Beth Murri · 2 reviews · Experienced 2025-08-13 ·
★★★★★
Nothing but love!
I bought a 3 month subscription for my son for Christmas, and we've just loved it! The products are so cool, the box is cool, and their customer service has been outstanding! We will be back for more!
Reply from Bokksu Snack Box2025-08-14
Hi Beth, we’re so happy to hear you and your son have been loving your Bokksu experience. Thanks for the kind words about our snacks and service. We can’t wait to welcome you back for more delicious discoveries!
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Hannah Smith · 1 review · Experienced 2025-06-14 ·
★★★★★
DO NOT SIGN UP
They sign you up for a 12 month subscription regardless of what you choose - I was given a one off box as a gift, and ordered only one month. Surprise surprise, next month I suddenly got stung with a 90 AUD renewal out of nowhere. Currently attempting to dispute this with my bank.
Also! You can't remove you card details from the site! So now I will likely have to cancel my card to make sure they don't pull any sneaky extra charges.
The boxes themselves are nice, but very overpriced for what you get. You can get just as nice snacks at your local asian grocer for much much cheaper.
Avoid and don't give them your card details!
Reply from Bokksu Snack Box2025-07-17
Hi Hannah,
Thank you for your feedback, and we’re sorry to hear about the confusion and frustration this caused. We offer both recurring subscription plans and non-renewing gift plans, and it looks like the order was placed under a standard subscription, which renews automatically each month unless canceled. We understand how this can be surprising if it wasn’t the intention, and we’re happy to assist in reviewing the account and helping resolve the situation.
While it’s not possible to remove card details while a subscription is active, our support team is always available to help with cancellations and any necessary updates.
We’re glad to hear you enjoyed the curation of the box itself, and we appreciate your honest input. If you haven’t already, please don’t hesitate to contact our support team directly—we’d be happy to assist further.
Bokksu’s thoughtfully curated and presented treats are a delight to receive. My grandson who is in love with Japan has thoroughly enjoyed his six month subscription to Bokksu. I have been fascinated by the descriptions of the products and the variety.
Reply from Bokksu Snack Box2025-07-17
Hello Martha,
Thank you so much for your kind words! We're so glad to hear that your grandson thoroughly enjoyed his six-month Bokksu journey and that it brought a little taste of Japan to you both.
It means a lot to know that our curation and product descriptions made the experience even more enjoyable. We hope it sparked some fun memories—and maybe even a future trip to Japan!
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Yue Ling · 1 review · Experienced 2025-06-05 ·
★★★★★
Bokksu is amazing service
Bokksu is amazing service! My first time ever ordered something for a friend oversea and the packaged got at the right place in early time! Very surprise how fast it was. Love Bokksu.
Reply from Bokksu Snack Box2025-06-12
Hi Yue,
What a wonderful message! Thank you! We're so glad your first international gift experience went smoothly and even arrived earlier than expected. It means a lot that you trusted Bokksu for such a thoughtful gesture. Here’s to more surprise-and-delight moments ahead! 🎁✨
have been useing them for some years now and have allways enoyede the products and help from support :D
Reply from Bokksu Snack Box2025-05-08
Hi there,
Thank you so much for being with us over the years! 😊 We're really glad to hear you've been enjoying the products and that our support team has been helpful along the way. Your continued support truly means a lot to us!
S
Shane Stone · 2 reviews · Experienced 2025-05-02 ·
★★★★★
Bokksu didn't know my order was lost
Bokksu lost my order. It wasn't until I contacted them that they realized my order never arrived. As an apology, they gave me a $15 voucher. Someone in Marketing didn't think this one through ... 'let's entice an unhappy customer to spend more money with us'. I understand they rely on factors outside of their control (postal systems), but in this day and age there is no excuse for the poor implementation of technology, not to mention immature business processes.
Reply from Bokksu Snack Box2025-05-08
Hi Shane,
Thank you for taking the time to share your experience, and we’re truly sorry for the disappointment and inconvenience this situation has caused. We understand how upsetting it must have been to not receive your order and then feel let down by how it was handled.
We’ve requested your order information so we can investigate further and ensure your refund has been properly processed. We appreciate you bringing this to our attention and hope we can make things right.
