Bokksu Snack Box

Hi Jessica, We're truly sorry to hear about your experience and that we fell short in both delivery and support. We understand how frustrating delays can be, especially without clear communication, and we're disappointed to hear that your interaction with our customer service didn’t reflect the care we strive to offer every customer. Your feedback is taken seriously and will be shared with our team so we can improve moving forward. We’re grateful you enjoyed the snacks, and we're sorry that the overall experience didn’t match. Thank you for giving us a try.

Hi Brooks, Thank you so much for the kind words! We're so happy to hear you're enjoying your boxes so far. 😊 And we're glad our support team was able to help with the promo! Can't wait for you to discover even more new favorites. 💛

Hello Tracy, Thank you so much for your kind words and for being a loyal Bokksu member for almost a year — we truly appreciate your continued support! We're so happy to hear that your Boutique order (and those beautiful sake glasses!) arrived so quickly and that you’re loving the experience. Our team works hard to provide a seamless experience from start to finish, and it means the world to hear it’s making a difference. Thank you again for being part of our Bokksu family! 💛

Hello Colton, Thank you for being a subscriber for four years—we truly appreciate the time you spent with us, and we're sorry to hear about your recent experience. We understand how frustrating it must have been to deal with subscription issues and account confusion during the transition, and we sincerely apologize for the inconvenience. Regarding the loyalty program, we hear your disappointment. While we’ve made changes to streamline the experience and align with our new platform setup, we know it hasn’t met everyone’s expectations, and we’re continuing to evaluate how we can bring more value to our loyal customers. Your feedback is very important to us, and we’ll be sharing it with our team to help improve both our support and system experiences moving forward. We wish things had gone more smoothly, and we’re grateful you took the time to share your honest thoughts.

Hi Randall, We're really sorry to hear about your experience. We completely understand how frustrating it must be to receive melted snacks and to deal with delivery issues. Looking into this, it seems we've responded to all of your inquiries, and for the recent incident, we issued a refund as a courtesy. Since carriers handle the final delivery, we, unfortunately have no control over their process. If you're often not home at the time of delivery, we’d recommend reaching out to your local post office to coordinate.

Hi Chris, We're sorry to hear that your experience didn’t meet your expectations. Our subscriptions auto-renew to ensure uninterrupted deliveries, but customers can cancel anytime before the next billing date to prevent renewal. That said, we’ve requested a bit more detail so we can investigate this further and see how we can assist. We truly appreciate your feedback and are here to help!

Hi Harrington, We're really sorry to hear about your experience with the unexpected charge. I’ve requested more details so I can escalate this to our support team to assist further. We completely understand how frustrating this must be and truly appreciate you sharing your feedback. Please know that we’re here to help and would love the chance to make this right!

Hello Kristen, Thank you so much for sharing your experience, and what a thoughtful gift from your fiancé! We’re thrilled to hear you’ve been enjoying the unique variety of snacks and that the boxes have been arriving in good time to Wisconsin. Our team puts a lot of care into curating and preparing each box, so it means a lot to hear your kind words. We hope April’s box delights you just as much!

Hello Sabrina, That sounds like an amazing gift choice! We're so happy to hear that your son loved it and that the experience felt extra special over multiple months. It’s always a joy to share the flavors of Japan, especially with someone so passionate about it! And we truly appreciate your kind words about our customer support—we’re always here to help. Thank you for being part of our Bokksu family! 😊✨

Hi Lillith, Thank you for being part of the Bokksu journey for so many years! We love that our boxes have been a hit for both personal treats and corporate gifts. The mix of exclusive snacks and familiar finds from Japan is something we take pride in, and we're so glad you enjoy it—along with the Culture Guide to bring even more depth to each bite! It’s great to hear you’ve made the most of Bokksu Boutique and your points too. We truly appreciate your support and can’t wait to keep sharing more delicious discoveries with you! 🍡

Hello Casey, Thank you so much for your kind words! It means a lot to hear that you’re enjoying not just the snacks but also the flexibility and support we provide. We put a lot of care into every part of the experience, so knowing it’s made a positive impression truly makes our day. Appreciate your support, and we’re excited to keep bringing you more delightful treats! 😊🎉

Hi Gary, Thank you for your kind words! We're so glad to hear that our support team could quickly assist you and provide the shipping details you needed. We know how exciting it is to receive your Bokksu Box, so we always strive to make the experience as smooth as possible. We truly appreciate your support and look forward to delivering more delicious snacks your way! 🍡📦😊

Hello LM, Thank you so much for your thoughtful review! It makes us so happy to hear that each box feels like a little journey to Japan. We put a lot of care into selecting unique, authentic treats and sharing their stories, so knowing that you appreciate those details means the world to us. We’re grateful for your support and can’t wait to bring you more delicious surprises! 🍡🍵😊

Hi Anabel, thank you so much for your kind words! We're thrilled to hear that you've had such a great experience with Bokksu. Your support means the world to us, and we look forward to continuing to delight you with more amazing snacks. 😊🍵

Hi Robert, we're really sorry to hear about your experience. We understand how frustrating it is when you're expecting a package to arrive quickly, and the tracking isn’t updating as it should. Your order was shipped with the priority service you selected, but as you mentioned, it looks like there haven’t been any updates, which isn’t what we want for our customers. Our support team will be reaching out to check on this and see what we can do to help. We truly appreciate your patience, and we’ll do our best to get this sorted for you!

Hi Kit, we’re really sorry for any confusion regarding the shipping cost update. We completely understand why this would be frustrating, and we appreciate you sharing your concerns. To clarify, the shipping increase only applies to renewals and does not affect subscriptions that are already prepaid. We apologize if this wasn’t communicated clearly and truly appreciate your support. If you have any questions or need further clarification, please don’t hesitate to reach out.

Hi TourGuide, thank you for your wonderful feedback! We're thrilled that we were able to quickly assist with the address change and that everything worked out perfectly. It’s great to hear you’re enjoying our products, and we truly appreciate your kind words about our team. We’re excited to have you as a customer and look forward to serving you again soon!

Hello BTL, thank you for such a thoughtful review! We're so happy to hear that our snack box made a great impression and that you enjoyed exploring the contents. It’s wonderful to know that the Culture Guide added to your experience and that you felt the product was worth every bit. We're also glad to hear that our customer service was up to your expectations. We truly appreciate your kind words and support – it means a lot to us!

Hello Janette, we're so glad you’re enjoying your Bokksu gift! 🎁 Trying unique snacks for the first time is always exciting, and it’s great to hear you liked the balance of salty and lightly sweet treats. Hope each box continues to surprise you! 😊

Hello Michael, thank you for your thoughtful review! We're so glad to hear that your son is enjoying the subscription and exploring Japanese culture through our snack boxes. We take great care in curating high-quality treats and presenting them in a way that makes the experience even more special. We truly appreciate your support and hope each box continues to bring joy! 😊🍵