Bokksu Snack Box (bokksu.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-12.
Lots of different flavors and textures and it's great to have the cultural information on each of the products
Hello Bob, thank you for your kind words! We're delighted that you enjoyed the variety of flavors and textures. It’s wonderful to hear that the cultural insights added to your experience as well!
Every Bokksu arrival is an exciting event and no matter how long I have been a member or how many collections received, there is always something new to try!
Hello Dentate, thank you for your continued support! It’s always our goal to bring fresh and exciting flavors with every box, and we’re so happy to hear that you’re enjoying the experience. We can’t wait for you to see what’s coming next!
Everything was so wonderfully made and beautiful and delicious of course I'm pretty sure I'll be ordering again sometime in the future
Hello Chetara, thank you for your kind words! We're so happy to hear you enjoyed everything—from the flavors to the presentation. We look forward to sending you more delicious treats in the future! 😊
The customer service are attentive and helpful. The product are delivered in good condition.
Hi OHW, thank you so much for your kind words! We're thrilled to hear that our customer service met your expectations and that your products arrived in perfect condition. We truly appreciate your support and can’t wait to continue providing you with great experiences!
Always as wonderful surprise when the box is opened along with the awesome items
Hi Randy, thank you for your lovely review! We're delighted to hear that opening your box feels like a wonderful surprise and that you enjoy the snacks inside. We can’t wait to surprise you again with more awesome treats!
Love bokksu ! I always enjoy the mystery and lucky boxes. I would love to be able to buy again most of their product. Hopefully some of them will come back. Especially the strawberry tea !
Hello Josée, thank you so much for your awesome review! We're thrilled that you love Bokksu and enjoy the excitement of our mystery and lucky bundles. We hear you on the strawberry tea—hopefully, we'll be able to bring it back! We can’t wait to keep delighting you with more unique treats in the future.
I absolutely love the variety/ amount of snacks in each box and was more than pleased to buy one as a Christmas present last year.
Hi Tash, thank you so much for your wonderful review! We’re so happy to hear you love the variety and quantity of snacks in each box. It’s fantastic that you chose one as a Christmas gift last year—we truly appreciate your support! We look forward to continuing to surprise and delight you with even more treats in the future.
I’ve ordered box from valentines collection. I received my parcel on the date as they mentioned. It was very amazing. I love to buy products from this company.
Hi Fatima, thank you so much for your wonderful review! We're thrilled to hear you enjoyed your Valentine's collection box and that it arrived on time. We truly appreciate your support and look forward to delighting you with more amazing products in the future!
Awful. I ordered 1st of December, nothing ever arrived. I've had no updates, tracking or proper communication, and just today they've taken more money out of my account for a second box - I'm sure I'll never see this one either. Trying to get help from them is lackluster and infuriating. Money is tight enough as it is at the moment, please save your cash and your worries for something else. DO NOT BUY FROM THIS COMPANY.
Hello Sara, Thank you for reaching out and sharing your experience. I’m so sorry to hear about the frustration and disappointment you’ve faced with your order and the recent charge. This is absolutely not the experience we want for our customers. It’s concerning that you haven’t received your December box or tracking updates, and I completely understand how upsetting this situation must be. Could you please provide us with your order number or the email associated with your account? This will help us look into the shipping issue and resolve this for you as quickly as possible. We truly appreciate your feedback and the opportunity to assist. We’re here to ensure that your experience improves, and we’re committed to making things right. Looking forward to hearing from you soon!
Ordered and received as promised. However I'm looking at some of the packages eg strawberry bubble tea and looking fir urs expiration date. On side of pack on a sticker 29-08-06. Not sure is it the production date or expiration date but in any case it would be worrying if this is the standard of product. The best before in many languages is on back of pack but no date adjacent. Not at all confident with product.
Hi Keith, Thank you for taking the time to share your thoughts. I’m glad to hear your order arrived as promised, but I completely understand your concerns about the product labeling and the confusion regarding expiration dates. Your confidence in the quality of our products is very important to us, and I’m sorry this detail left you feeling uncertain. To help clarify this, could you please provide us with your order number or the email associated with your account? This will allow us to look further into the specific items in your order and confirm the details regarding their expiration dates. We truly value your feedback, as it helps us ensure a better experience for all our customers. Thank you for giving Bokksu a try, and we’re here to help with any questions or concerns you may have!
Places my order on 12/18 and it had not shipped 10 days later. Contacted customer service and they basically said you’ll get it when you get it. It was supposed to be a Christmas gift.
Hello Laurie, Thank you for sharing your feedback with us. We are truly sorry to hear about the delay in your order and the disappointing support you received when reaching out. We completely understand how frustrating it must have been, especially since it was meant to be a Christmas gift. During the holiday season, we experienced a significant surge in orders, which unfortunately caused delays in fulfillment beyond what we typically aim for. This is not the level of service we strive to provide, and we sincerely regret that we let you down during such an important time. Your feedback is incredibly important, and we’re taking steps to improve how we handle communication and fulfillment during busy periods. Thank you for giving us a chance, and we hope we can make it up to you in the future. If there’s anything else we can do for you, please don’t hesitate to let us know.
December 30th update: We received the package today. The only updated shipping information was that it was out for delivery, and then it was here. It is beautiful, and my daughter loves it! Ultimately, the shipping time was not too bad. I just wish there had been updates and communication, so I did not have to stress about it being a possible scam. We subscribed for the year, so I hope that it was just a holiday issue. Again, the box, snacks, and brochures are stunning! Original post (1 star): We did not order as early as some who have posted that they did not receive their orders, but ours has been in "pre-transit" for over a week. We received the notice that the order had "shipped," but obviously that is not true. I am concerned that this is a scam. I would not order from this company.
Hello CCA, Thank you for sharing your experience with us. I completely understand how frustrating it must have been to wait for updates on your shipment, especially during the holidays. I’m so glad to hear that your package has arrived and that your daughter loves it! It’s wonderful to know you’re enjoying the snacks, Culture Guide, and the overall presentation of the box. We truly regret the lack of shipping updates and communication during the process. The holiday season often brings unexpected challenges with shipping delays, and we sincerely apologize for the stress this caused. We’re continuously improving our communication and shipping processes to ensure a smoother experience moving forward. Thank you so much for subscribing for the year and allowing us to share more of Japan’s snacks with you. We’re confident your upcoming boxes will arrive with more consistent updates. If you ever have any questions or concerns, please don’t hesitate to reach out—we’re always happy to assist! We truly appreciate your support and are thrilled to have you as part of our Bokksu community.
I ordered an advent calendar as a gift for my sister in law. It was the first gift of the year I ordered back in early November. It never came and when I found out I was helped.
Hi Jo, Thank you for sharing your feedback. I’m truly sorry to hear about the issues you’ve experienced with your Advent calendar order and the response from our AI support. I can completely understand your frustration, especially with such an important gift. Our support team will be reaching out to you shortly to clarify the situation and provide further assistance. We sincerely appreciate your patience and understanding, and we’re committed to resolving this for you as quickly as possible. Thank you again for bringing this to our attention.
Placed an order for a somewhat expensive Christmas gift on November 26 which per their site should have been plenty of time for Christmas delivery. Ha! Shipping information didn’t generate for over 2 weeks after I placed the order and has now stalled for past 8 days, no updates. “Customer Service” responded to day that it can take one to two to eve ln four weeks from shipping to delivery and they had absolutely no way to pin that down. Will never order from this site me again!
Hi TL, Thank you for sharing your experience with us. I’m truly sorry to hear about the delays with your order and how disappointing this has been, especially for a special Christmas gift. We completely understand your frustration and the importance of timely delivery during the holidays. To make sure we can address this properly, please reach out to our support team at [email protected]. They’ll do their best to assist you further and provide any updates possible. We appreciate your honest feedback and regret that we didn’t meet your expectations this time. We’d love the chance to make things right for you.
The quality of the products is excellent—everything is beautifully made and well-described. However, I find the price extremely high for what it is, and over time, it tends to feel quite repetitive.
Hello Raoul, Thank you so much for taking the time to share your thoughts! We're thrilled to hear you appreciate the quality and care that go into our products. We do understand your concerns about the price and variety, and we really value your feedback as we continue to make improvements. If you have any ideas or specific snacks you'd love to see in future boxes, we’d be happy to hear them!
I placed an order on 29 November for the annual subscription hoping the first box would arrive before Christmas, however despite numerous emails requesting an order status update, the order tracking has remained as 'Order placed'. Automated service emails received but no response from an actual service agent.
Hi Julia, Thank you for bringing this to our attention, and we sincerely apologize for the delay in responding to your inquiries. The high demand during this holiday season has significantly impacted our response times, and we truly regret that we haven’t been able to assist you sooner. To assist you further and look into your order status, could you please share your order number with us? We want to ensure your subscription is on its way and address this issue promptly. We truly appreciate your patience and understanding, and we’re committed to making this right.
A genuinely awful experience. I ordered a one-off box for my son for Christmas on 24th November. I had the tracking but by mid-December when I tracked the item to see where it was, I saw that it hadn't moved for a fortnight. I contacted Bokksu support on 10th December but got nothing but annoying automated emails. I requested to speak to an agent but heard nothing. Tried again on the 16th. Still nothing. Absolutely awful experience from the beginning.
Hello Gary, We are really sorry to hear about your experience and understand your frustration. It’s certainly not the level of service we aim to provide. Due to the high volume of orders and increased holiday demand, our response time has been significantly impacted. We apologize for not being able to assist you sooner. To help us better understand the issue with your shipping, could you please share your order number with us? We’ll investigate the status of your order and ensure it gets to you as quickly as possible. Thank you for your patience and understanding.
I've been waiting for four weeks and still no delivery. The tracking system says it's waiting for package but nothing more. I've sent messages to Bokksu but nothing has been done. Poor form. I now need to buy a replacement xmas gift. UPDATE: Bokksu contacted me saying the box may be lost or stolen even though their tracking system shows it didn't make it to the courier. These things can happen but the tone of the message was off - it was like they were doing me a favour by sending another box. As it wasn't going to arrive in time for xmas I asked for a refund. No reply to that request.
Hi Jeff, Thank you for your feedback, and we’re truly sorry for the delay and that our support hasn’t been as helpful as it should have been. There’s a possibility the package might be delayed due to customs or shipping issues, and we’d love to assist you further in getting this resolved. Please reach out to us at [email protected] so we can look into this right away. We understand how disappointing this is, especially during the holidays, and we’re here to help in any way we can. Thank you for bringing this to our attention.
I sent them my granddaughters address and name as the person to send it to. They sent me an email today to confirm shipping address, but they had my address, not my grandaughter’s. I immediately emailed them to change to my grandaughters address, but so sorry, it has already shipped, nothing we can do! Why ask for verification and then send it without verification.
Hi Cindy, thank you for sharing your feedback, and we’re truly sorry to hear about the issue with your order being shipped to your address instead of your granddaughter’s. We completely understand how frustrating this must feel, especially since you took the time to confirm the details with us. After reviewing your order, it looks like Shop Pay was used during checkout, which can sometimes auto-fill the default address saved in their system. While we’re unable to change the shipping address after an order has shipped, we’re committed to helping you make this right. Since your order is covered by Onward Protection, you can file a claim directly with them, and they’ll ensure a replacement is created and sent to the correct address right away. If you’d prefer, we’d be happy to assist with the claim process—just let us know, and we’ll take care of it for you. We truly appreciate your patience and understanding, and we’re here to make sure this gets resolved as smoothly as possible.
Very delicious tasts and marveless wrappings. We are enjoying every single snack.
Hello Mette, thank you for the kind words and for your support! We’re so glad you’re enjoying the snacks, and we appreciate the compliment on our packaging. We look forward to bringing you even more unique and high-quality treats in the future!
102 reviews matching