Bokksu Snack Box (bokksu.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
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K.Anders · 3 reviews · Experienced 2024-06-11 ·
★★★★★
The food is delicious! But the mailing is scammy
The food is delicious!
However, the company does not protect its customers from its own errors.
I ordered two boxes - one for me and one for a friend. After ordering, I went into the account to see if they had been set up as subscriptions that I needed to cancel in order to just get the one box. There was no subscription in my account. A week later I went on to check for the same thing - there were no subscriptions in my account. After receiving the box, I went into the account *again* to make sure a continuing subscription was not set up and going to be charged. There were *still* no subscriptions in my account. So I thought I was good ! Nope !
Next thing I know we both got additional boxes. When I emailed with the company, they said there was a mistake and the subscriptions weren’t showing up on my account. So there was no way I could’ve canceled the subscriptions. But the company still refused to refund; scammy behavior.
What’s wild is that there’s no way to call them to make sure a subscription hasn’t been set up. So if it doesn’t show up online in your account, there is literally no way for you to know. I’m very disappointed and sad with this retailer
Reply from Bokksu Snack Box2024-09-26
Hello K.Anders, thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. It’s concerning to hear about the issue with subscriptions not appearing in your account and the support you received. If there was indeed a system error preventing you from managing your subscription, we definitely want to look into this further and assist in any way we can. Please reach out to us again, and let us make this right by investigating the data and offering the help you need. We truly appreciate your understanding and the opportunity to resolve this.
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Maria Diaz · 1 review · Experienced 2024-06-10 ·
★★★★★
Bokksu is wonderful
Bokksu has been a part of my life for several years now and they always have fresh, delicious snacks. If there is ever anything wrong, they will make it right. They are responsive if you message support and they have a wonderful friendly community.
If you haven’t checked them out, I highly recommend them.
Reply from Bokksu Snack Box2024-08-13
Thank you so much for the lovely review, Maria! We're thrilled to hear that you've had a positive experience with Bokksu. Your support means the world to us, and we're committed to continuously improving our offerings. Thanks again for being a valued member of our Bokksu and Bokksu Community!
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N一九二K零〇一 · 6 reviews · Experienced 2024-06-03 ·
★★★★★
A Taste of Japan with Every Box… & More!!!
I've been with Bokksu since early 2021, and it's been without fail a delight. Since then, it's been more than just a morale-boost to my loved-ones' moods during the global lockdowns. The snacks are always a great mix of modern favorites, traditional classics, and modern innovations with a traditional twist. It's a great way to discover new, exciting snacks!
Looking at the listing of past months' themes since 2021, I can only recall 1 month with an issue (a shortage in April 2024), but that was quickly resolved with a replacement-box from its sister-company Japan Crate, which was also quite good. On Support, there's the usual method contacting & the "Questions about Your Box"-section in the Community forum, though I've thankfully not had to use them. Still, Community has been a great place to meet, make friends with, and hang-out with fellow enjoyers of Japanese culture & snacks.
So, overall a great experience. I highly recommend Bokksu, and hope many, many more enjoy it as well!
Reply from Bokksu Snack Box2024-07-22
Hello N一九二K零〇一, thank you for your heartfelt review! We're thrilled to hear that Bokksu has been a consistent delight for you and your loved ones since early 2021. It’s wonderful to know our mix of snacks has brought joy during challenging times. We're glad any issues were quickly resolved and it's great to hear you’ve enjoyed connecting with fellow fans in our Community forum. We appreciate your high recommendation and look forward to bringing you more delightful experiences with Bokksu!
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David G · 1 review · Experienced 2024-07-18 ·
★★★★★
So I tried to cancel on the last day…
So I tried to cancel on the last day before auto renewal. What happens is they start a new order so when you try to retrieve your old order it says you owe 0. The problem is they make cancellation on the website almost impossible to figure out.
The product is fine, the business model awful.
Would not recommend a subscription!
Reply from Bokksu Snack Box2024-07-18
Hello David, thank you for sharing your feedback. We're sorry to hear about your experience with the cancellation process. We understand how frustrating this must have been for you and appreciate you bringing it to our attention. We are actively working on improving our website's user experience to make processes like cancellations more straightforward. Your feedback is invaluable in helping us enhance our service. If you need further assistance, our support team is here to help. Please don't hesitate to reach out to us at [email protected].
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Casey · 1 review · Experienced 2024-07-01 ·
★★★★★
Bokksu is the best
Bokksu is the best. The snacks are creative and always curated to the nth degree. I truly look forward to my box arriving and unwrapping the beauty, learning from the inserted booklet and just savoring the tastes of Japan
Reply from Bokksu Snack Box2024-07-16
Hello Casey, thank you for your positive and heartwarming review! We truly appreciate your support and are glad you notice the effort and care we put into each box. We're so happy to hear that you enjoy unboxing each month. We'll keep working hard to curate exciting snacks and look forward to continuing to impress you in the future!
I absolutely love Bokksu! The monthly subscription box is always exciting to get and I love how it's always a different theme. I also love ordering from the boutique, there are so many things to choose from and stuff that's not snacks too! I always have a great experience and their customer service is top notch. Definitely recommend!!
Reply from Bokksu Snack Box2024-07-16
Hi Heather, thank you so much for your wonderful review! We truly appreciate your support. It's great to know that you enjoy the variety in our Boutique, from snacks to other unique items. We're so happy to hear that you've always had a great experience with us and that our customer service has met your expectations. Your recommendation means a lot to us!
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Doug B · 4 reviews · Experienced 2024-06-14 ·
★★★★★
I have been a subscriber to the Bokksu sub for many years without issues. The quality and selection of the curated boxes is excellent all around and the market+boutique products are high quality
I have been a subscriber for many years
Reply from Bokksu Snack Box2024-07-16
Hello Doug, thank you so much for sharing your experience with us! We're happy to hear that you've been a Bokksu subscriber for many years without any issues. It’s great to know that you enjoy the quality and variety of our curated boxes, and that you appreciate the products from our Market and Boutique. Your support truly means the world to us, and we can't wait to keep delivering great experiences for you!
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KW · 1 review · Experienced 2024-07-09 ·
★★★★★
Great snacks and company
I've enjoyed Bokksu snacks for several years. Each month is a new and exciting experience, and with the culture guide, I learn more about Japanese foods and culture. I like that the subscription box snacks are also available to purchase from the Boutique shop whenever I find a new favorite snack. I've ordered from Bokksu Boutique and Bokksu Market many times, and the shipping is always fast and the items are packed with care. Bokksu has also proven incredible dedication and respect for the customer experience—the customer service team is friendly and fast, and they take feedback seriously. The customer service team was quick to update my subscription when I needed help to do so. When I had a shipping issue with an order, they kept me up-to-date as they were tracking it. I cannot say enough good things about my experience with Bokksu.
Reply from Bokksu Snack Box2024-07-15
Hi KW, thank you so much for sharing your experience! It's been a joy to have you as part of the Bokksu family for so many years. We're so glad to hear that each month brings you a new and exciting experience with our snacks and culture guides. It means a lot that you find convenience in purchasing your favorites from our Boutique shop, and we're glad to hear that your orders from both Bokksu Boutique and Bokksu Market have been smooth and fast. Our customer service team works hard to ensure every interaction is friendly and efficient, and it's wonderful to hear they've been able to assist you promptly with updates to your subscription and tracking your orders. We truly appreciate your kind words and your loyalty to Bokksu!
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MV · 3 reviews · Experienced 2024-07-10 ·
★★★★★
Bokksu is everything they say!
Bokksu is everything they say! High quality, beautiful authentic Japanese treats. They are always unique and sourced from incredible makers and artisans -- this is not grocery store candy and chips. Everything always arrives carefully packaged and neatly arranged. It is worth the price and there is enough in each box for 2 people to share and each have a taste of everything. Customer service goes above and beyond to help with anything you may need.
Reply from Bokksu Snack Box2024-07-15
Hi MV, thank you for your fantastic review! We're delighted to hear that you've enjoyed the high-quality, authentic Japanese treats from Bokksu. We truly appreciate you recognizing our incredible makers and artisans who create these unique and delicious snacks. We are so grateful that you understand and appreciate our concept. We're glad the careful packaging and arrangement of each box meet your expectations and that you find it worth the price with enough to share. Our customer service team is always here to help, and your kind words mean a lot to us. Thank you for sharing your experience!
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Eden Cronce · 2 reviews · Experienced 2024-06-27 ·
★★★★★
Every month I look forward to my box of unique snacks!
I absolutely love the Bokksu snack subscription. I have been getting their treat boxes since 2018 and I am never disappointed. The most recent box was Kyushu themed and had delicious snacks like a mango filled cookie that looked like an egg.I especially like the variety and the quality of the snacks. I used to subscribe to a different Japanese snack box and after time the snacks became repetitive and were basically just not too exciting. Bokksu snacks have more of an artisan/family run store vibe. Anytime that I have ever needed to contact customer support (like for a box that didn't arrive), they have been helpful and resolved my issue.
I also like that you can sometimes get more of the snacks through the Bokksu Boutique.
Reply from Bokksu Snack Box2024-07-15
Hello Eden, thank you so much for your amazing review! We're so glad to hear that you've been enjoying Bokksu as a loyal subscriber since 2018, and that our snack boxes have always lived up to your expectations. We appreciate your love for our authentic, high-quality snacks and the variety we offer. It’s wonderful to know that our customer support has been helpful whenever you've needed assistance. Your long-term support means the world to us, and we're grateful to have you as part of the Bokksu family!
I have been a Bokksu customer for many years. I have never had a problem with any of the snacks - they are always fresh and tasty. Their customer service is quick to respond and helpful; the only time I've had to reach out was when I wanted to renew my subscription for a whole year to take advantage of a year-end bonus item, and they set that up for me perfectly. They even run their own social media instance that lets subscribers interact and share stories, discuss, and partake in Bokksu-run events. My most recent order processed at the start of the month, and the transparency on shipping and arrival is detailed and accessible.
Reply from Bokksu Snack Box2024-07-15
Hi Clayton, thank you so much for your wonderful review! We’re thrilled to hear that you’ve been enjoying our snacks for many years and that you’ve had such positive experiences with our customer service. It's great to know that our team was able to assist you with renewing your subscription and that you find our community engaging and fun. We strive to provide detailed and transparent shipping information, so we're glad that has been your experience as well. Your continued support and feedback mean the world to us!
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Gina LR · 2 reviews · Experienced 2024-06-09 ·
★★★★★
Bokksu: Snacks, But Also So Much More!
I have been a Bokksu customer since 2021, and I can say that while the basic subscription gets you a monthly box of delicious snacks and culture info, the actual value is more complicated. We have Bokksu Boutique, for both things that are found in the boxes and amazing things from Japan -beyond- what's in the boxes. Then we have Bokksu Market, for more mundane things from Japan that are still amazing elsewhere. Then, we have the Bokksu Community, which includes a fantastically moderated place to chat, share, get help, get advice, and get additional perks like live video tours or 'meet and greets'. While troubles have been few and far between, their customer service is absolutely top notch, working swiftly and effectively get things corrected, even if it was a mistake made by the courier and not the company. My most recent purchase was from the Boutique Pride collection, and it was a delight to support and be supported by a queer-owned small business. I loved the handicrafts made by local artists, and anything made with summer fruits during this time frame are -amazing-. The entire experience can be summed up with the Japanese concept of "Omotenashi", to wholeheartedly look after one's guests and build a relationship that goes beyond the transactional.
Reply from Bokksu Snack Box2024-07-15
Hi Gina, thank you for your thoughtful review! We're thrilled to hear you've been enjoying Bokksu since 2021. Your appreciation of our Bokksu Boutique, Market, and Community means a lot to us. We're glad you value the variety and quality of our offerings, from the unique items in our Boutique to the everyday treasures in our Market. Your kind words about our customer service and the Pride collection truly warm our hearts. We are delighted that you embrace the concept of "Omotenashi" and feel the genuine care we strive to provide. Thank you for being a valued part of the Bokksu family and for your ongoing support!
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Susan Matheson · 4 reviews · Experienced 2024-07-02 ·
★★★★★
Auto renewal with no warning
I purchased a 6 month subscription to Bokksu, but they do not tell you when your subscribe that they automatically renew your subscription unless you remember to cancel it.
Regarding BOKKSU'S response to me:
They mention in their note that you are informed of the auto-renewal when you sign up. When you pay for a 6 month subscription, before the end of six months Bokksu should send out an advance notification that you are going to be renewed automatically. Clear communication is the key to a successful business.
When you sign up for 6 months one assumes that you are signing up for 6 months only.
Bokksu's system reminds me of the old Columbia House records model which was called a Negative option billing practice:
Columbia House practiced negative option billing, a form of commercial distribution in which services are automatically supplied to the consumers until a specific cancellation order is issued. The practice has drawn many complaints from consumers.
According to a documentary called “The Target Shoots First” by filmmaker Chris Wilcha, a former Columbia House employee, the company was founded on a premise called “negative option.” Basically this meant that, after your initial penny purchase, the company would continue to ship products (and charge for them), until you explicitly said “No!” Rather than trying to entice consumers to want to make purchases and building a business around their relationship with their consumers, it shipped by default and made consumers literally pay the price.
This is no different with BOKKSU with their "negative option billing" practice. Perhaps the founders of Bokksu should have researched this business model first because typically this model leads to the downfall of a company due to the lack of customer loyalty.
In my case, I'll never subscribe to BOKKSU again. I'm sure that I'm not the only one!
Reply from Bokksu Snack Box2024-07-11
Hi Susan, thank you for your feedback. We’re sorry to hear about your experience with the subscription renewal. We do provide information about the automatic renewal in the confirmation and sign-up emails, but we apologize if it wasn’t clear enough. We appreciate your feedback and will work to make this information more prominent.
It is my first experience with Bokksu, and I've chosen Bokksu over other companies following several different reviews on YouTube. I've never been in Japan (until now) but I wanted to taste it, somehow. So I've decided to try shopping from the boutique. I loved the feeling of waiting for a package coming from far away, from persons from the other side of the world. It reminds me that we are not so far away, actually. It has been a lovely, beautiful moment: receiving it has been magical, I unwrapped it with care, slowly, and I simply LOVED finding a little origami inside the package, like a tiny trace of someone's time and care. I loved every single product I received, and everything was of very high quality. Mochi with sesame seeds, the cream biscuits, the rice snacks... everything was so good. I've saved one for every day's lunchbox, just to remember me that every day was a good day. It is a tiny little thing, but it makes me feel good. So, Thank you very much to Bokksu workers. The very day I've received my first surprise box, I've ordered another, and now I'am waiting for it with a smile on my face. I feel a bit like a child waiting for Christmas, but this is it. I love it.
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Maggie · 9 reviews · Experienced 2024-03-01 ·
★★★★★
Absolutely loved our snack box from…
Absolutely loved our snack box from Bokksu ! Fun yummy treats that we shared as a family fun night! My teenage kids loved it!! We rated each snack and shared all the snacks. Very enjoyable and memorable!
Bokksu service from ordering to delivery was outstanding every step of the way ! Loved the customer service.
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Krista Langehennig · 1 review · Experienced 2024-02-17 ·
★★★★★
I am in LOVE with Bokksu
I am in LOVE with Bokksu. It’s such a fun experience to try all the snacks and read about them. I switched to a year subscription because am so obsessed. I have never had an issue with shipping and I would recommend to everyone I know!
Product is decent but shipping is absolutely unacceptable. Box has shipped on Jan. 14th and it is now Feb. 15th. The box has still not arrived and no updates from bokksu. Bought it as a gift. Do not buy as a gift if you expect it to be delivered consistently or promptly.
Reply from Bokksu Snack Box2024-05-03
Thank you for bringing your concerns to our attention. We sincerely apologize for the delayed shipment of your order, and we understand the frustration it may have caused.
We're actively investigating the reasons behind the delay and implementing measures to ensure smoother and more timely deliveries in the future. Please contact us at [email protected] and we'll work on resolving this promptly.
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Mel · 4 reviews · Experienced 2024-01-08 ·
★★★★★
Delicious and Fun
We have received two boxes out of our three month subscription so far and absolutely love it! The quality is top notch and everything has been delicious. The booklet that comes with each box is fun and helps us understand what everything is. There are some items my husband liked so much that he placed an order for more of them.
About 1 month and my order #1710323 is not even shipped, customer service didn’t respond at my email. Here bad company, Sakurako is far better don’t buy there
Reply from Bokksu Snack Box2024-05-03
We appreciate you making us aware of this. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
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Sofia Mattson · 1 review · Experienced 2024-01-08 ·
★★★★★
Delicious, informative, beautiful
This was an outstanding gift. Beautifully packaged with a lovely brochure detailing ingredients, flavor profiles, and region of Japan for each snack. Everything I shared with my boyfriend was delicious, and I’m ready to make a trip!
