Bokksu Snack Box

We sincerely apologize for the frustrating experience you’ve had with your Advent calendar order, Julia. We understand how disappointing it is to deal with delays. Please reach out to us directly at [email protected] with your order details so our team can assist in resolving this matter. We truly appreciate your patience and feedback.

We’re very sorry for the frustration and inconvenience this has caused, John. We completely understand how upsetting it is to be billed for an order that hasn’t arrived, especially after providing your order number. Please reach out to us directly at [email protected] with your order details so our team can investigate and work to resolve this issue for you as quickly as possible. We truly appreciate your patience.

Thank you so much for your kind words, Weng. We’re thrilled to hear that you and your daughter are enjoying the snacks and the booklet. It’s wonderful to know our curation adds extra fun and learning to your experience. We truly appreciate your recommendation.

Thank you so much for your kind words, Dr J. We’re thrilled the Advent box arrived just in time and that our team could help with tracking. We hope your kids enjoy opening it and discovering all the treats!

Thank you so much for sharing your experience, Sonia! We’re thrilled to hear Emi could help make things right and guide you through the order. We really appreciate your patience and kind words — it means a lot to our team.

Thank you so much for your wonderful review, Wayne. We’re thrilled to hear you had a great experience with our service and that we could respond quickly. Your kind words mean a lot to us, and we’re grateful to have you as part of the Bokksu community!

Thank you so much for the kind words, Nicholas. We’re thrilled you’re enjoying the snacks and our service!

Thank you so much for your kind words, Stella. We’re thrilled to hear that Yumi could assist you promptly and that you’ve enjoyed your Bokksu subscription. It’s wonderful to know our boxes and snacks have brought you delight and we love that our packaging gets a second life too!

Thank you for your kind words and long-time support, Brianna. We’re delighted that the boxes bring you joy and that our team was there whenever you needed us.

Hi Aditya, we’re so sorry for the delivery and tracking issues you experienced. This isn’t the experience we want for our customers. We see that our support team has already assisted you, but please don't hesitate to reach out again if you need further assistance. Thank you for sharing your feedback.

Thank you for your kind words, Claudia. We’re glad Emi could help and that your parents enjoyed their box. Your support for our local Japanese suppliers means so much!

Thanks so much, Marie. We’re happy Emi could resolve the issue quickly, and we can’t wait to send more boxes for you and your loved ones!

Thanks for the 5 stars, Karen. We’re thrilled you loved the treats and that everything was handled smoothly. Looking forward to your next delicious adventure with Bokksu!

Hi MK, we’re truly sorry to hear about your experience and any unexpected charges. We strive to provide clear pricing and a seamless experience for all our subscribers. We’d love the opportunity to review your account and make things right, which is why we’ve requested your information.

Hi Beth, we’re so happy to hear you and your son have been loving your Bokksu experience. Thanks for the kind words about our snacks and service. We can’t wait to welcome you back for more delicious discoveries!

Hi Hannah, Thank you for your feedback, and we’re sorry to hear about the confusion and frustration this caused. We offer both recurring subscription plans and non-renewing gift plans, and it looks like the order was placed under a standard subscription, which renews automatically each month unless canceled. We understand how this can be surprising if it wasn’t the intention, and we’re happy to assist in reviewing the account and helping resolve the situation. While it’s not possible to remove card details while a subscription is active, our support team is always available to help with cancellations and any necessary updates. We’re glad to hear you enjoyed the curation of the box itself, and we appreciate your honest input. If you haven’t already, please don’t hesitate to contact our support team directly—we’d be happy to assist further.

Hello Martha, Thank you so much for your kind words! We're so glad to hear that your grandson thoroughly enjoyed his six-month Bokksu journey and that it brought a little taste of Japan to you both. It means a lot to know that our curation and product descriptions made the experience even more enjoyable. We hope it sparked some fun memories—and maybe even a future trip to Japan!

Hi Yue, What a wonderful message! Thank you! We're so glad your first international gift experience went smoothly and even arrived earlier than expected. It means a lot that you trusted Bokksu for such a thoughtful gesture. Here’s to more surprise-and-delight moments ahead! 🎁✨

Hi there, Thank you so much for being with us over the years! 😊 We're really glad to hear you've been enjoying the products and that our support team has been helpful along the way. Your continued support truly means a lot to us!

Hi Shane, Thank you for taking the time to share your experience, and we’re truly sorry for the disappointment and inconvenience this situation has caused. We understand how upsetting it must have been to not receive your order and then feel let down by how it was handled. We’ve requested your order information so we can investigate further and ensure your refund has been properly processed. We appreciate you bringing this to our attention and hope we can make things right.