Bokksu Snack Box

Hello Bob, thank you for your kind words! We're delighted that you enjoyed the variety of flavors and textures. It’s wonderful to hear that the cultural insights added to your experience as well!

Hello Dentate, thank you for your continued support! It’s always our goal to bring fresh and exciting flavors with every box, and we’re so happy to hear that you’re enjoying the experience. We can’t wait for you to see what’s coming next!

Hello Chetara, thank you for your kind words! We're so happy to hear you enjoyed everything—from the flavors to the presentation. We look forward to sending you more delicious treats in the future! 😊

Hi OHW, thank you so much for your kind words! We're thrilled to hear that our customer service met your expectations and that your products arrived in perfect condition. We truly appreciate your support and can’t wait to continue providing you with great experiences!

Hi Randy, thank you for your lovely review! We're delighted to hear that opening your box feels like a wonderful surprise and that you enjoy the snacks inside. We can’t wait to surprise you again with more awesome treats!

Hello Josée, thank you so much for your awesome review! We're thrilled that you love Bokksu and enjoy the excitement of our mystery and lucky bundles. We hear you on the strawberry tea—hopefully, we'll be able to bring it back! We can’t wait to keep delighting you with more unique treats in the future.

Hi Tash, thank you so much for your wonderful review! We’re so happy to hear you love the variety and quantity of snacks in each box. It’s fantastic that you chose one as a Christmas gift last year—we truly appreciate your support! We look forward to continuing to surprise and delight you with even more treats in the future.

Hi Fatima, thank you so much for your wonderful review! We're thrilled to hear you enjoyed your Valentine's collection box and that it arrived on time. We truly appreciate your support and look forward to delighting you with more amazing products in the future!

Hello Sara, Thank you for reaching out and sharing your experience. I’m so sorry to hear about the frustration and disappointment you’ve faced with your order and the recent charge. This is absolutely not the experience we want for our customers. It’s concerning that you haven’t received your December box or tracking updates, and I completely understand how upsetting this situation must be. Could you please provide us with your order number or the email associated with your account? This will help us look into the shipping issue and resolve this for you as quickly as possible. We truly appreciate your feedback and the opportunity to assist. We’re here to ensure that your experience improves, and we’re committed to making things right. Looking forward to hearing from you soon!

Hi Keith, Thank you for taking the time to share your thoughts. I’m glad to hear your order arrived as promised, but I completely understand your concerns about the product labeling and the confusion regarding expiration dates. Your confidence in the quality of our products is very important to us, and I’m sorry this detail left you feeling uncertain. To help clarify this, could you please provide us with your order number or the email associated with your account? This will allow us to look further into the specific items in your order and confirm the details regarding their expiration dates. We truly value your feedback, as it helps us ensure a better experience for all our customers. Thank you for giving Bokksu a try, and we’re here to help with any questions or concerns you may have!

Hello Laurie, Thank you for sharing your feedback with us. We are truly sorry to hear about the delay in your order and the disappointing support you received when reaching out. We completely understand how frustrating it must have been, especially since it was meant to be a Christmas gift. During the holiday season, we experienced a significant surge in orders, which unfortunately caused delays in fulfillment beyond what we typically aim for. This is not the level of service we strive to provide, and we sincerely regret that we let you down during such an important time. Your feedback is incredibly important, and we’re taking steps to improve how we handle communication and fulfillment during busy periods. Thank you for giving us a chance, and we hope we can make it up to you in the future. If there’s anything else we can do for you, please don’t hesitate to let us know.

Hello CCA, Thank you for sharing your experience with us. I completely understand how frustrating it must have been to wait for updates on your shipment, especially during the holidays. I’m so glad to hear that your package has arrived and that your daughter loves it! It’s wonderful to know you’re enjoying the snacks, Culture Guide, and the overall presentation of the box. We truly regret the lack of shipping updates and communication during the process. The holiday season often brings unexpected challenges with shipping delays, and we sincerely apologize for the stress this caused. We’re continuously improving our communication and shipping processes to ensure a smoother experience moving forward. Thank you so much for subscribing for the year and allowing us to share more of Japan’s snacks with you. We’re confident your upcoming boxes will arrive with more consistent updates. If you ever have any questions or concerns, please don’t hesitate to reach out—we’re always happy to assist! We truly appreciate your support and are thrilled to have you as part of our Bokksu community.

Hi Jo, Thank you for sharing your feedback. I’m truly sorry to hear about the issues you’ve experienced with your Advent calendar order and the response from our AI support. I can completely understand your frustration, especially with such an important gift. Our support team will be reaching out to you shortly to clarify the situation and provide further assistance. We sincerely appreciate your patience and understanding, and we’re committed to resolving this for you as quickly as possible. Thank you again for bringing this to our attention.

Hi TL, Thank you for sharing your experience with us. I’m truly sorry to hear about the delays with your order and how disappointing this has been, especially for a special Christmas gift. We completely understand your frustration and the importance of timely delivery during the holidays. To make sure we can address this properly, please reach out to our support team at [email protected]. They’ll do their best to assist you further and provide any updates possible. We appreciate your honest feedback and regret that we didn’t meet your expectations this time. We’d love the chance to make things right for you.

Hello Raoul, Thank you so much for taking the time to share your thoughts! We're thrilled to hear you appreciate the quality and care that go into our products. We do understand your concerns about the price and variety, and we really value your feedback as we continue to make improvements. If you have any ideas or specific snacks you'd love to see in future boxes, we’d be happy to hear them!

Hi Julia, Thank you for bringing this to our attention, and we sincerely apologize for the delay in responding to your inquiries. The high demand during this holiday season has significantly impacted our response times, and we truly regret that we haven’t been able to assist you sooner. To assist you further and look into your order status, could you please share your order number with us? We want to ensure your subscription is on its way and address this issue promptly. We truly appreciate your patience and understanding, and we’re committed to making this right.

Hello Gary, We are really sorry to hear about your experience and understand your frustration. It’s certainly not the level of service we aim to provide. Due to the high volume of orders and increased holiday demand, our response time has been significantly impacted. We apologize for not being able to assist you sooner. To help us better understand the issue with your shipping, could you please share your order number with us? We’ll investigate the status of your order and ensure it gets to you as quickly as possible. Thank you for your patience and understanding.

Hi Jeff, Thank you for your feedback, and we’re truly sorry for the delay and that our support hasn’t been as helpful as it should have been. There’s a possibility the package might be delayed due to customs or shipping issues, and we’d love to assist you further in getting this resolved. Please reach out to us at [email protected] so we can look into this right away. We understand how disappointing this is, especially during the holidays, and we’re here to help in any way we can. Thank you for bringing this to our attention.

Hi Cindy, thank you for sharing your feedback, and we’re truly sorry to hear about the issue with your order being shipped to your address instead of your granddaughter’s. We completely understand how frustrating this must feel, especially since you took the time to confirm the details with us. After reviewing your order, it looks like Shop Pay was used during checkout, which can sometimes auto-fill the default address saved in their system. While we’re unable to change the shipping address after an order has shipped, we’re committed to helping you make this right. Since your order is covered by Onward Protection, you can file a claim directly with them, and they’ll ensure a replacement is created and sent to the correct address right away. If you’d prefer, we’d be happy to assist with the claim process—just let us know, and we’ll take care of it for you. We truly appreciate your patience and understanding, and we’re here to make sure this gets resolved as smoothly as possible.

Hello Mette, thank you for the kind words and for your support! We’re so glad you’re enjoying the snacks, and we appreciate the compliment on our packaging. We look forward to bringing you even more unique and high-quality treats in the future!