Hello K.Anders, thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. It’s concerning to hear about the issue with subscriptions not appearing in your account and the support you received. If there was indeed a system error preventing you from managing your subscription, we definitely want to look into this further and assist in any way we can. Please reach out to us again, and let us make this right by investigating the data and offering the help you need. We truly appreciate your understanding and the opportunity to resolve this.
Thank you so much for the lovely review, Maria! We're thrilled to hear that you've had a positive experience with Bokksu. Your support means the world to us, and we're committed to continuously improving our offerings. Thanks again for being a valued member of our Bokksu and Bokksu Community!
Hello N一九二K零〇一, thank you for your heartfelt review! We're thrilled to hear that Bokksu has been a consistent delight for you and your loved ones since early 2021. It’s wonderful to know our mix of snacks has brought joy during challenging times. We're glad any issues were quickly resolved and it's great to hear you’ve enjoyed connecting with fellow fans in our Community forum. We appreciate your high recommendation and look forward to bringing you more delightful experiences with Bokksu!
Hello David, thank you for sharing your feedback. We're sorry to hear about your experience with the cancellation process. We understand how frustrating this must have been for you and appreciate you bringing it to our attention. We are actively working on improving our website's user experience to make processes like cancellations more straightforward. Your feedback is invaluable in helping us enhance our service. If you need further assistance, our support team is here to help. Please don't hesitate to reach out to us at [email protected].
Hello Casey, thank you for your positive and heartwarming review! We truly appreciate your support and are glad you notice the effort and care we put into each box. We're so happy to hear that you enjoy unboxing each month. We'll keep working hard to curate exciting snacks and look forward to continuing to impress you in the future!
Hi Heather, thank you so much for your wonderful review! We truly appreciate your support. It's great to know that you enjoy the variety in our Boutique, from snacks to other unique items. We're so happy to hear that you've always had a great experience with us and that our customer service has met your expectations. Your recommendation means a lot to us!
D
Doug B · 写过 4 条评价 · 体验于 2024-06-14 ·
★★★★★
我多年来一直是 Bokksu sub 的订阅者，没有出现任何问题。策划盒的质量和选择都非常出色，市场+精品产品质量上乘
我已经订阅很多年了
Bokksu Snack Box 回复2024-07-16
Hello Doug, thank you so much for sharing your experience with us! We're happy to hear that you've been a Bokksu subscriber for many years without any issues. It’s great to know that you enjoy the quality and variety of our curated boxes, and that you appreciate the products from our Market and Boutique. Your support truly means the world to us, and we can't wait to keep delivering great experiences for you!
Hi KW, thank you so much for sharing your experience! It's been a joy to have you as part of the Bokksu family for so many years. We're so glad to hear that each month brings you a new and exciting experience with our snacks and culture guides. It means a lot that you find convenience in purchasing your favorites from our Boutique shop, and we're glad to hear that your orders from both Bokksu Boutique and Bokksu Market have been smooth and fast. Our customer service team works hard to ensure every interaction is friendly and efficient, and it's wonderful to hear they've been able to assist you promptly with updates to your subscription and tracking your orders. We truly appreciate your kind words and your loyalty to Bokksu!
Hi MV, thank you for your fantastic review! We're delighted to hear that you've enjoyed the high-quality, authentic Japanese treats from Bokksu. We truly appreciate you recognizing our incredible makers and artisans who create these unique and delicious snacks. We are so grateful that you understand and appreciate our concept. We're glad the careful packaging and arrangement of each box meet your expectations and that you find it worth the price with enough to share. Our customer service team is always here to help, and your kind words mean a lot to us. Thank you for sharing your experience!
Hello Eden, thank you so much for your amazing review! We're so glad to hear that you've been enjoying Bokksu as a loyal subscriber since 2018, and that our snack boxes have always lived up to your expectations. We appreciate your love for our authentic, high-quality snacks and the variety we offer. It’s wonderful to know that our customer support has been helpful whenever you've needed assistance. Your long-term support means the world to us, and we're grateful to have you as part of the Bokksu family!
Hi Clayton, thank you so much for your wonderful review! We’re thrilled to hear that you’ve been enjoying our snacks for many years and that you’ve had such positive experiences with our customer service. It's great to know that our team was able to assist you with renewing your subscription and that you find our community engaging and fun. We strive to provide detailed and transparent shipping information, so we're glad that has been your experience as well. Your continued support and feedback mean the world to us!
Hi Gina, thank you for your thoughtful review! We're thrilled to hear you've been enjoying Bokksu since 2021. Your appreciation of our Bokksu Boutique, Market, and Community means a lot to us. We're glad you value the variety and quality of our offerings, from the unique items in our Boutique to the everyday treasures in our Market. Your kind words about our customer service and the Pride collection truly warm our hearts. We are delighted that you embrace the concept of "Omotenashi" and feel the genuine care we strive to provide. Thank you for being a valued part of the Bokksu family and for your ongoing support!
Hi Susan, thank you for your feedback. We’re sorry to hear about your experience with the subscription renewal. We do provide information about the automatic renewal in the confirmation and sign-up emails, but we apologize if it wasn’t clear enough. We appreciate your feedback and will work to make this information more prominent.
Thank you for bringing your concerns to our attention. We sincerely apologize for the delayed shipment of your order, and we understand the frustration it may have caused.
We're actively investigating the reasons behind the delay and implementing measures to ensure smoother and more timely deliveries in the future. Please contact us at [email protected] and we'll work on resolving this promptly.
We appreciate you making us aware of this. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
