We appreciate you sharing your detailed feedback regarding your experience, especially concerning the challenges faced during the licensing issues in West Virginia and your subsequent removal from the online community. We understand how frustrating it must have been to be an active and inspiring member, only to find yourself unable to order products and then removed from the group without prior notification or a clear explanation.
We recognize your dedication to promoting our products even when you couldn't personally purchase them, and we value your efforts to support other members. Your insights into the inconsistencies you observed with other states and the lack of communication are very important to us. We are actively reviewing our customer service and community management protocols to ensure that such situations are handled with greater transparency, fairness, and empathy in the future. We are committed to improving our processes to better support all our customers and community members.
Thank you so much for sharing your positive experience!
We're absolutely thrilled to hear about your incredible progress and that you've found our service to be hassle-free and affordable. It's wonderful to know you'd recommend us to others starting their weight loss journey. We appreciate you being part of our community!
We're so glad to hear about your success with our program and appreciate you sharing your positive experience. We understand your concerns regarding the cost and coverage, and we are always evaluating our pricing and insurance options to make our services more accessible. We value your feedback.
We appreciate you sharing your feedback and acknowledging the improvements we've made. We understand your concerns regarding pricing comparisons with other companies and the impact this has on your decision-making. We are always evaluating our offerings to ensure we provide value to our long-standing customers. Your perspective on this matter is very important to us as we continuously work to enhance our services and support for everyone.
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Dennis Newell · 写过 3 条评价 · 体验于 2026-07-27 ·
★★★★★
优质的服务
发货及时,客户服务与我合作的客户非常好。 定价非常出色
Brello Health 回复2026-08-03
Thank you for your wonderful feedback! We're so pleased to hear that you've had such a positive experience with our prompt shipments, excellent customer service, and outstanding pricing. We truly appreciate you taking the time to share your thoughts.
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Vanessa M · 写过 1 条评价 · 体验于 2026-08-01 ·
★★★★★
这是一次很棒的经历
这是一次很棒的体验,而且客户服务也很棒。我会放心地再次购买!
Brello Health 回复2026-08-03
Thank you so much for sharing this! We're thrilled to hear that you had a great experience and found our customer service excellent. We truly appreciate your confidence in us and look forward to serving you again!
Thank you for sharing your positive experience! We're so glad to hear that the medication worked for you and that you were able to lose weight while staying healthy. It's also wonderful to know that you found our response time and customer service to be good. We appreciate your kind words!
Thank you for sharing your positive experience! We're so happy to hear that the initial process was easy, your doctor approved you quickly, and your medication arrived at your doorstep promptly. It's wonderful to know we could help you on your journey.
We're so happy to hear about your incredible progress and that you're feeling satisfied on our program! Thank you for sharing your positive experience with us.
Thank you for contacting us. I sincerely apologize for the delayed response.💜
We are currently managing a high volume of inquiries; however, please be assured that your concern is very important to us. I regret any inconvenience the wait may have caused.
At your convenience, please give us a call so we can assist you with your account and answer any questions you may have.
📞 You can reach us at 1-888-BRELLO-1 (888-273-5561) during our business hours: Monday - Friday 8am - 5pm CST.
Our team is ready to assist you. Thank you for being a valued member of the Brello community. We look forward to speaking with you soon!
Thank you so much for sharing your wonderful feedback! We're absolutely thrilled to hear that your interactions with our team have been consistently top-tier. It means a lot to know that you feel valued and well-cared for, and that our follow-ups make a positive difference. Providing the best possible customer service is truly our goal, and we're so glad to have achieved that for you.
Thank you for sharing such detailed and honest feedback about your recent experience. We are truly sorry to hear about the significant challenges you've faced, especially after having such success with your previous treatment.
We understand your frustration and disappointment regarding the perceived difference in medication strength, the weight gain, and the return of food noise. It's also disheartening to learn about the difficulties you encountered with customer service and the patient portal, as well as the unhelpful back-and-forth between departments. We recognize how frustrating it must be to feel unheard and unsupported, particularly when you were seeking to maintain your health.
We appreciate you bringing these serious concerns to our attention, including your experience with the pharmacy and your decision to cancel your subscription. We also understand your embarrassment about recommending us to friends, and we sincerely apologize for that. Your feedback is invaluable as we continuously strive to improve our services and products.
Thank you so much for your wonderful review! We're delighted to hear that our communication made your experience a positive one and that everything was explained clearly. We truly appreciate you taking the time to share your feedback and thank you for choosing Brello!
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Dana · 写过 3 条评价 · 已认证 · 体验于 2026-06-30 ·
★★★★★
我拿到药了
Brello Health 回复2026-07-29
We are pleased to know that you received your medication. We hope it meets your needs.
M
Maria · 写过 3 条评价 · 体验于 2026-07-28 ·
★★★★★
令人惊叹的客户服务
令人惊叹的客户服务、交货和订单调整。
Brello Health 回复2026-07-29
Thank you for your wonderful feedback! We are so pleased to hear that you've had such a positive experience with our customer service, delivery, and order adjustments. We truly appreciate you taking the time to share your thoughts.
We sincerely apologize for the frustration you experienced regarding dosage adjustments during your intake process. We understand how important it is to feel heard and to have flexibility in managing your treatment, especially as a new patient. We regret that our current process for dosage changes created an additional burden and did not meet your expectations for how doctors should work with their patients. Your feedback is invaluable as we continuously strive to improve our patient experience.
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Valued Customer · 写过 2 条评价 · 体验于 2026-07-17 ·
★★★★★
客户服务非常棒
客户服务非常棒!他们对我的要求非常敏感,这是一次非常愉快的经历。我的要求在几分钟内就完成了!
Brello Health 回复2026-07-28
Thank you so much for sharing your wonderful experience! We're absolutely thrilled to hear that our customer service was fantastic and that we were able to respond to your request so quickly. It's truly a pleasure to know you had such a positive experience with us.