BTOD.com - BTOD

Thank you for the 5 stars! We are glad our customer service agent Jackie was able to help you with your return! Best, BTOD

We can't thank you enough for such a great review! Glad to hear your ASIS Leap v2 was top tier. Our production team takes great pride in sending out top chairs. Another suggestion would be to use a footrest with your chair if you need a couple inches to bring the feet up. Shout to small businesses! Thanks again! Best, BTOD

We're happy to hear that you're enjoying your refurbished Leap V2! It's great to know the fast delivery and savings made for a wonderful experience, especially compared to your previous chair. Thank you for sharing your positive feedback about your purchase. Best, BTOD

We truly appreciate your honest review of the Ergohuman Xtreme! Glad to hear it is an improvement for your sitting experience. Thanks again for the review! Here is to years of comfort! Best, BTOD

Thank you for your honest feedback! We do apologize for any trouble you ran into with your Amia chair with the adjustment. Glad to hear the return instructions provided by our customer service team were helpful for you. Best, BTOD

We truly appreciate your business and wonderful feedback! Leslie is one of our best customer service representatives! Glad to hear she helped you out! Best, BTOD

We are glad to hear the ordering process and shipping was great for you! Our production team takes great pride in the refurbishing process. Happy to hear it was in great condition! Enjoy your Refurbished Steelcase Amia! Best, BTOD

Thank you for giving our YouTube channel a shoutout! We take great pride in our marketing and refurbishing process, glad to hear it has paid off! Best, BTOD

Thank you for the 5-stars! Happy to hear you are enjoying the refurbished Amia! Best, BTOD

We are glad to hear that you had a fast, friendly, and accurate experience ordering your Vera. Thank you for your positive feedback! Best, BTOD

Dear Derik, Thank you for sharing your experience and for the kind words about our customer service team. We truly appreciate your patience during the delay with the new seat option. I’m sorry for the lack of clear communication on availability—it’s definitely not the level of service we aim to provide. We’re glad we could offer a discount to help make things right. We’re sorry to see you go, but we have canceled your order and issued a full refund as you requested. Thanks again for your feedback! Best regards, BTOD Service

Thanks for the great review! We are glad to hear you are happy with your refurbished Amia! Great pick! Best, BTOD

We really appreciate the 5 stars! Glad to hear you and your husband can enjoy the comforts of the Leap v2! Best, BTOD

Dear Michael, Thank you for your feedback. I’m truly sorry for the frustration caused by the repeated review emails, especially since your order hasn’t shipped yet. Our new seat pads have been very popular, and we’re working hard—including overtime—to catch up on orders as quickly as possible. I have removed your email address from the review invite list. Please allow up to 24 hours for the deletion to take effect, as there may still be reviews in the queue that can’t be immediately removed. You shouldn’t receive any more review emails after that. However, if you do, please email [email protected], and I will urgently remove your email address again. We appreciate your patience and understanding during this busy time. If you have any other questions or need assistance, please reach out to [email protected] or call 1-866-733-0698 and press 1. Thank you again for your support. Best regards, BTOD Service Team

Thank you so much for the 5-star review! We are glad to hear that you were happy with the experience! Our team takes great pride in providing great service and product. Enjoy your refurbished Leap v2! Best, BTOD

We're happy to hear that you received fast service and love the chair! Thank you for recommending us! Best, BTOD

Dear Michael, Thank you for your feedback, and we're truly sorry for the frustration caused by the delays. As requested, your order was canceled and a full refund was issued the same day. We completely understand your disappointment and appreciate your patience throughout the process. We’re sorry to see you go but hope you’ll consider us again in the future. Kind regards, BTOD Service Team

Thank you for the 5-star review! We are happy to hear you are happy with the OM Paramount Petite office chair! Enjoy! Best, BTOD

Dear Roland, I sincerely apologize for the repeated review request. I’ve removed your email from our system to ensure Trustpilot no longer sends automated review invitations. I’m glad to see our Service Team was able to successfully switch your order to an in-stock restored seat pad. According to FedEx tracking, it’s scheduled to be delivered on Monday, June 16, 2025. Best regards, BTOD Service

We appreciate you sharing your initial concerns and that our team was able to help you! Thank you for recommending BTOD.com to others! Best, BTOD