BTOD.com - BTOD (btod.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 78% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
I purchased a Steelcase Leap v.2 refurbished desk chair from BOTD. It is all I hoped for and much more. I most strongly recommend BOTD. I am a private buyer. My review, as stated herein, is honest, impartial, and objective.
The Leap 2 gave me severe back pain after sitting for an hour. It took a couple of days to recuperate. BTOD gave me all the info to send it back. Sounds easy right? First I had to buy an 18” pipe wrench (sorry, I only had a 14”) Then tried and tried for days to get the cylinder released from the chair base. I had to finally get one of the landscape guys to do it for me. Getting the cylinder out of the wheel base was easier because I was using a rubber mallet that Thor used. The cylinder broke during the process. Now we get to getting the chair back in the box. Luckily I had a deck that allowed me to lower the body of the chair into the box. The videos do not show what side of the box to place anything,. I ended up having to reverse engineer it . I scraped up my arm badly getting everything in. The box is about as big as me. Now I have to somehow get it to the front of the house to leave for FedEx. I WILL NEVER BUY A CHAIR ON LINE AGAIN. No matter what the warranty.
The armrests of the chair I purchased several years ago had reached the end of their serviceable lives. I contacted BTOD to order some replacement arms and their customer service instantly identifired them as under warranty. I never asked for a warranty investigation, I just merely asked to how to buy two new armrests. April, the service representative was my single point of contact throughout the entire process. In no time, I received a pair of replacement arms. This is how to keep customers.
We truly appreciate the 5 stars! We are so glad to hear about your positive experience with our customer service team and that April could quickly resolve your armrest warranty. Best, BTOD
I ordered a refurbished Steelcase Amia from BTOD and honesetly could not be happier. The chair arrived withhin 3-4 days. Super easy to assemble. The chair itself seems brand new. Not a scrath in sight. The Amia with the addiitonal 1/2 inch of seating is crazy comfortable and they did a great job with the new fabric! 10 out of 10 would recommend and I will likely purchase any future chair from them.
Thank you for the 5-stars on your refurbished Steelcase Amia! We appreciate your feedback about the chair's condition and comfort. We look forward to helping you with future purchases! Best, BTOD
Helped me with my issue quickly and perfectly.
Thank you for the 5 stars! We're happy we resolved your issue quickly and perfectly. We appreciate you! Best, BTOD
Placed an order a Leap v2 as my current non-ergo chair was unsupportive after a back injury. When I reached out to customer service, they were able to expedite my order given the circumstances. The chair arrived looking new without any visible scratches. No complaints, only compliments!
We truly appreciate your 5-star review of your experience with BTOD! Glad we were able to help with your order and meet quality expectations. Thank you for the compliments! Best, BTOD
I purchased a chair and while it ended up not fitting my needs, dealing with BTOD was very easy and excellent service all around. Their packaging of the chair is excellent, the return policy is very generous, and their instructions for their returns are easy to follow and they're very understanding. I highly recommended going through them first if they have the item you need as you can try without worries due to their return policy. Honest, great service, good pricing, and excellent communication.
Thank you Ernesto for the 5 stars! Thank you so much for your thoughtful review we truly appreciate it! While we’re sorry the chair wasn’t the perfect fit, we’re really glad to hear that your experience with our team made the process easy and stress-free. That’s exactly what we aim for. We’re especially happy to hear the packaging, return process, and communication all met your expectations that means a lot to us. Thank you again for giving us a try and for your recommendation. If you ever need anything in the future, we’d be more than happy to help.
I ended up returning my leap v2 because the chair itself wasn’t for me. However, it came quickly and in perfect condition. The return process couldn’t have been easier as customer service was quick to respond with a label, instructions for scheduling a FedEx pickup, and a video on how to disassemble and box up the chair.
We're sorry the Leap v2 was not the one but thank you for the review of our service and customer experience. We truly appreciate your 5-star review! Best, BTOD
The quality of the products is fantastic, but more fantastic is the quality of the customer support. You're not just buying a chair, you're buying the piece of mind that if anything goes wrong with the chair it will be fixed quickly and easily without any hassle or stress.
We're happy to hear that you're pleased with the product quality and support. We take great pride in our quality and customer experience. Thanks for your feedback! Best, BTOD
Customer Service is top notch. They're fast to respond to my inquiries prior to the purchase. They also provide great referral for the headrest (Atlas headrest). Reputable companies tend to refer/recognize other reputable companies. Everything else is straightforward and to the point. You get tracking information, clear/easy to follow assembly instructions and the chair was delivered neatly packaged and exactly as advertised. Heck, for refurbished chair they look brand new. I also left them instructions to leave the casters uninstalled (I had originally planned to buy my own) and they did as noted. Overall extremely satisfied. Item purchased: Outlet Steelcase Lamia (Leap frame + Amia seat)
We're happy to hear that you had a positive experience! We appreciate your comments regarding our customer service and the condition of the chair. Thank you so much for the 5-stars! Best, BTOD
I had a slight problem with a chair that I ordered. It was nothing technical; the chair's condition was great, it did had some scratch and rusty parts inside the chair frame(nothing significant and it's not even visible) but it wasn't really noticeable. Considering that the chair is "refurbished", it is incredibly in great shape that I'd believe this is a new chair that had a bad delivery process. Anyway, I had some trivial issue with the product, so I called the customer service today. Immediately they gave me a solution to my problem. Their solution was practical and very simple, and thanks to them I don't have go through any hassle. Honestly, I'm a broke college student and spending nearly 500 dollars on a chair seemed "too much." I was considering cheaper option like facebook marketplace or madison seating, but going through situation like today, I'm glad that I decided to go with BTOD. Thank you BTOD! Great company, great product, and great customer service.
We're happy to hear that customer service provided a practical solution. We appreciate you sharing your experience and are so glad you're happy with your choice. Thank you!
Start to finish and even after delivery, AMAZING experience and company!!! First off, the refurbished Steelcase Leap V2 chair is AWESOME!!! You don't realize the difference between a real good office chair and a cheap generic office chair until you actually sit in one. Wow, what a difference and the actual support is night and day. My old office chair offered absolutely NO back support. I can't even look at my old chair. BTOD is a superb company to work with and their customer service is exemplary to say the least. You can shop with confidence and know that they will take care of you, even after you receive your chair.
We're happy to hear that you are enjoying the BTOD Refurbished Leap V2! It's great to know that our customer service and the chair's comfort exceeded your expectations. Thank you for sharing your positive experience! Best, BTOD
My standing Vert Desk has been amazing since I bought it in 2018. I recently contacted them (7 years later) with a problem, and they immediately shipped a replacement part at no cost. Amazing company, amazing support.
We truly appreciate the 5-star review! Glad to hear you have had a positive experience with the desk and our customer service. Always happy to help our customers! Best, BTOD
BTOD has a solid selection of office furniture, and my order arrived on time and as described. The buying process was straightforward and easy.
We're happy to hear that the buying process was straightforward and easy, and that your order arrived on time. Thank you for your positive feedback and thank you for choosing BTOD! Best, BTOD
I was needing a new chair and after several days of searching and watching videos, I came across BTOD. Their videos testing different chairs are very good and informative. Prices of chairs these days are very high for a good one but the refurbished Steelcase I got from BTOD looks and feels new for a lot less. I'm very impressed and will tell everyone I know. Thank you guys!
We truly appreciate your 5- star review on our refurbished Leap v2 and videos! Thanks for spreading the word! Enjoy! Best, BTOD
Not reliable, promotes the LeanRite Chair that is a scam, with no support
Everything was perfect and the chair is exceptional!
Thank you for the 5-star rating! We're happy to hear that everything was perfect on your Refurbished Leap Outlet Chair by BTOD. Welcome to your future of ergonomic sitting!
I ordered a refurbished Steelcase Leap V2 from BTOD about a year ago. Much like others the fast lead time for delivery was the selling point for me. Also like others have stated, the chair arrived weeks after the estimated lead time. When it arrived, the chair itself looked ok. There were some mis-perfections on the plastic but overall considering I paid half of what a new chair would cost it was acceptable. It came with a new gas cylinder. The seat and back were also newly upholstered although the fabric was a little loose on the backrest. The armrests looked new but the first time I used the chair I noticed a black mark on my elbow. After about 10 minutes of scrubbing the arms I was finally able to clean whatever (black paint?) was on the armrests off. To be honest I have no idea what was on the armrests but whatever it was turned the microfiber towel I used black. After that they were fine albeit slightly less shiny than before. My biggest issue with the chair however had to do with the seat itself. After about 10 minutes sitting in the chair I started having tailbone pain. I sat for about a week before the pain was unbearable. I got in touch with BTOD and they told me to watch their videos on how to "properly" adjust my chair. I pointed out that the foam on the seat seemed very thin to which they told me "That's how they all look." I watched their video, I made some adjustments but was still getting tailbone pain. Finally after about another month of pain I ended up just pulling out my old chair and the Leap sat in the corner of my office. Nine months later with the chair collecting dust I decided to just order a new seat and backrest from Crandall Office Furniture since they offer brand new pad replacements for the Leap V2. When I pulled off the old seat cushion I noticed what looked like sand all over the chair and mechanism. What I thought was sand was actually the foam that had broken down and was falling apart. I stuck my finger through one of the holes under the pad and my finger went right through the foam. I literally used this chair for about 6 weeks before just pushing it to the side in a temperature controlled office that never gets above 70 degrees. There's no way when they re-upholstered the seat they didn't notice how deteriorated the foam was. It's very disappointing. I'm happy to say that now with the new much thicker seat and backrest from Crandall Office the chair is fully sorted and quite comfortable. I unfortunately had to pay an extra $300 on top of what the chair cost me originally but lesson learned I suppose. As a side note in BTOD's defense. I didn't get in touch with them further to see if they could rectify the issue with the seat cushion. By the time I got around to it I just didn't want to risk getting another used seat cushion so I went the route of a new cushion from Crandall. To anyone that reads this review just spend the extra $100 +/- and order from a place like Crandall Office. I have ordered multiple chairs in the past from them and they have always been exactly as advertised. **In Response from Company** Fake review? Why would I go into such a long explanation of the issue I had for a fake review? Just because someone shares an experience with your competitor doesn't mean they're writing a review on their behalf. As far as recommending them as an alternative to your company I stand by that. I have never had an issue with a chair from their company. I have with yours. As stated I needed a new chair. Your company offered a quicker lead time than Crandall. Which you didn't meet anyway. The chair arrived weeks after the stated lead time. The reason I brought up Crandall in the first place is because as stated I ordered replacement seat and back cushions from them. Something your company doesn't offer. I was also past your stated 30 day return window so what would have been the point of even contacting you with the issue. As for the foam it was absolutely breaking down. I saw no indication that there was any additional foam added. What could be seen through the holes was old and yellowed and as stated falling apart. Considering your hostile and frankly unprofessional response, I prefer to remain anonymous to your company. So I will not be providing you with my personal information that you have requested. If Trustpilot wants proof of my order including my order number I'll gladly share it with them to prove that I'm a "Genuine" customer. Had my issue been addressed in the beginning instead of essentially being told to "watch a video" I wouldn't have had to write this review in the first place. I don't work for Crandall Office nor am I writing a review on their behalf. I have only been a customer of theirs. I'm pretty sure they do just fine without needing people to write "fake" reviews for them.
In 20 years of business, I have never read such an obvious fake review. This is clearly written by or on behalf of the company that is being highly recommended by the “reviewer”. Because of this, I have flagged this review with TrustPilot. In the meantime, I have no choice but to respond. BTOD arm pads are either brand new or come from our greener option which are used arm pads in excellent condition (option available for customer to save money and avoid perfect pads from going to landfill) Both of which are never painted or have any added coloring. Original seat pads that are “breaking down” would never be used. Additionally, all original seat pads are laid on top of brand new ½” foam and sealed with new upholstery. There would be no way for a customer to reach old foam from the bottom side of the plastic shell, unless they pushed it through ½” of new foam first. Recommending a specific competitor because you’ve bought multiple chairs from them in the past but continue to use an old chair not from that competitor is interesting. For all genuine customers considering BTOD, please rest assured that if for any reason you are unsatisfied with our refurbished line of seating, we have 30-day free returns. We stand behind everything we do. Greg Knighton President, BTOD.com
BTOD's refurbed SteelCase Lamia is hands down the most supportive, feature rich, extremely adjustable office chair I've had the pleasure to try. I've been using office chairs for over 30 years since I am in the IT field which requires hours and hours of sitting in front of a computer screen. I used my personal funds to buy this Lamia chair for my home use when working from home, gaming, surfing the web, etc. Currently, I have a SecretLabs Titan Evo XL at my work office and for the last year have hated it so much...and I mean so much it has wreaked havoc on my back, shoulders and neck that I'm replacing it with a BTOD refurbed SteelCase Lamia with my personal funds. (Yes, I am buying two office chairs out of my own pocket.) Now don't get me wrong, the Lamia is a fantastic chair, but the best chair is only the best chair you have ever tried. And remember these are refurbed chairs, so they have some use indications, but BTOD does an extremely great thorough job of only selecting the best of the best used chairs to start their refurb process with and inspecting every single part, even to the screw, bolt, nut, etc. BTOD is top notch, American company and am so blessed to have found them. I would highly recommend the BTOD refurbed SteelCase Lamia. If nothing else at least give it a try as you can return it on their (BTOD) dime with FREE RETURNS. What do you have to lose besides a little time?
We truly appreciate the 5-star review! It's great to know the refurbished Lamia met your needs for both home and work. Our production team takes great pride in the refurb process from start to finish! Thank you again for the review and recommendation! We hope you enjoy your refurbished Lamia for years to come! Don't forget the 12-year warranty! Best, BTOD
I purchased a BTOD-reconditioned Steelcase Leap V2 to replace an ancient office chair in my home. The assembly was easy and chair seemed to be clean. After assembly, the user almost immediately noticed that the even though the armrests were set to their highest position, one armrest was low enough to clear under the desk while the other was not. I contacted BTOD about this issue the day after receiving the chair and received the following: "With the adjustability of the arms, and the structure of the chair, each side may not be symmetrical. My suggestion would be to lower the arm slightly to where they feel more comfortable for you." The problem being that the lower armrest is unable to reach the height that is comfortable for the user. Thoroughly disappointed with my experience w/ BTOD's level of support. The chair is clean, though. Hard to tell that it was reconditioned, so I will give the product a star for that.
We are sorry to hear of your experience! Our customer service team has reached out to you to allow the return outside of our return policy window due to the dissatisfaction of the chair. Please get back to us to continue with the return. Best, BTOD
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