BTOD.com - BTOD (btod.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 78% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
Made a purchase for a very good price with an excellent warranty and then found out the item purchased was no longer needed. Worked with Jackie over the phone and email and she was extremely polite, prompt, and helpful. Will definitely be back for future purchases.
Thank you for the 5 stars! We are glad our customer service agent Jackie was able to help you with your return! Best, BTOD
These guys are legit company. They're service was top tier. The chair that I got was used, and even though it wasn't "refurbished" it was still an amazing condition. It took me a few weeks to get used to an ergonomic chair, but it's much better for your body. However, before buying an ergonomic chair, also make sure that your desk is either adjustable or it goes down low enough so that you can have your feet firmly planted to the floor or else you may need a foot mat which can get a little bit uncomfortable. These guys have great service. I work for a small company, and these guys seem just as professional as the members that I work with. And the people I know are top notch!
We can't thank you enough for such a great review! Glad to hear your ASIS Leap v2 was top tier. Our production team takes great pride in sending out top chairs. Another suggestion would be to use a footrest with your chair if you need a couple inches to bring the feet up. Shout to small businesses! Thanks again! Best, BTOD
Bought a used leap v2, and delivery was fast, the experience was wonderful and the insane savings vs a brand new one is an absolute steal! So much better than my previous Secret Lab chair. I watched alot of reviews to ensure I got a consistently high reviewed ergonomic all day chair as I work from home as a software developer.
We're happy to hear that you're enjoying your refurbished Leap V2! It's great to know the fast delivery and savings made for a wonderful experience, especially compared to your previous chair. Thank you for sharing your positive feedback about your purchase. Best, BTOD
I bought the Ergohuman XTREME Mesh chair with a headrest. I’ve only had it for about 4 weeks so far but it’s really improved my time at my desk by miles. I am 5’7 210 and this chair fits me well. I haven’t put the head rest on yet but my back is supported well and I enjoy the adjustable tensioner for the lumbar support. I did have a small adjustment period when I first started using it (my back was a little sore) for a week but everything has settled now. Whenever I sit in the chair it feels like a soft but stable supportive hug. The mesh is soft as well as the arm rest. The arm cushions are a really nice quality. The mesh takes the pressure off of my tail bone compared to othered cushioned seats which feels really nice to me. I enjoy the slim design and it was easy to put to together. The wheels roll nice over my carpet and they are quiet. The controls are sleek as well and not bulky. I hope this chair lasts for a while as the 800 price was steep for me but I was willing to pay for comfort so I can enjoy my gaming. I would give it 5 stars but I haven’t had it long enough for that. This chair had zero reviews but I found the fact that it reclined back well and the warranty were enough for me to purchase. It is a nice chair.
We truly appreciate your honest review of the Ergohuman Xtreme! Glad to hear it is an improvement for your sitting experience. Thanks again for the review! Here is to years of comfort! Best, BTOD
Chair wouldn't stay up. Return was easy enough, FedEx came and picked it up.
Thank you for your honest feedback! We do apologize for any trouble you ran into with your Amia chair with the adjustment. Glad to hear the return instructions provided by our customer service team were helpful for you. Best, BTOD
Leslie went above and beyond to overnight my order when I was in a rush. Every experience I've had over the years with the BTOD team has been excellent!
We truly appreciate your business and wonderful feedback! Leslie is one of our best customer service representatives! Glad to hear she helped you out! Best, BTOD
Bought the Refurbished Steelcase Amia - ordering process was fast and easy, delivered fast, and the quality of the chair was excellent! Honestly it looks like a brand new chair (it was probably in a conference room where it was sat on a handful of times).
We are glad to hear the ordering process and shipping was great for you! Our production team takes great pride in the refurbishing process. Happy to hear it was in great condition! Enjoy your Refurbished Steelcase Amia! Best, BTOD
I really love the YouTube content BTOD has regarding the different chairs they sell, couldn’t be happier with my chair and the condition it was received in.
Thank you for giving our YouTube channel a shoutout! We take great pride in our marketing and refurbishing process, glad to hear it has paid off! Best, BTOD
Chair is great. Delivered quickly.
Thank you for the 5-stars! Happy to hear you are enjoying the refurbished Amia! Best, BTOD
Accurate, fast and friendly
We are glad to hear that you had a fast, friendly, and accurate experience ordering your Vera. Thank you for your positive feedback! Best, BTOD
I went with BTOD because of the short lead times. Seems that when they rolled out the new seat option, they didn't inform anyone that they didn't actually have them in stock. I was told to hang in there, and we should have it out by next week. After no update, I found out that they STILL didn't have an eta the following week. After a month of waiting with no eta I canceled the order. The customer service person was attentive and quick to respond, and gave me a 5% discount when asked for which is why I gave the extra star.
Dear Derik, Thank you for sharing your experience and for the kind words about our customer service team. We truly appreciate your patience during the delay with the new seat option. I’m sorry for the lack of clear communication on availability—it’s definitely not the level of service we aim to provide. We’re glad we could offer a discount to help make things right. We’re sorry to see you go, but we have canceled your order and issued a full refund as you requested. Thanks again for your feedback! Best regards, BTOD Service
Great product, quick shipping. Exactly what I was looking for in a chair. Would definitely buy from them again
Thanks for the great review! We are glad to hear you are happy with your refurbished Amia! Great pick! Best, BTOD
I used a steelcase chair at the college I am attending. I researched and bought a higher end chair from the same company. I gave the chair to my husband for work. He has a bad back and he stated that the chair has changed his life. Yay!
We really appreciate the 5 stars! Glad to hear you and your husband can enjoy the comforts of the Leap v2! Best, BTOD
Keep getting review emails, and my product hasn’t even shipped yet. Ordered a month ago so still waiting on the chair.
Dear Michael, Thank you for your feedback. I’m truly sorry for the frustration caused by the repeated review emails, especially since your order hasn’t shipped yet. Our new seat pads have been very popular, and we’re working hard—including overtime—to catch up on orders as quickly as possible. I have removed your email address from the review invite list. Please allow up to 24 hours for the deletion to take effect, as there may still be reviews in the queue that can’t be immediately removed. You shouldn’t receive any more review emails after that. However, if you do, please email [email protected], and I will urgently remove your email address again. We appreciate your patience and understanding during this busy time. If you have any other questions or need assistance, please reach out to [email protected] or call 1-866-733-0698 and press 1. Thank you again for your support. Best regards, BTOD Service Team
Amazing experience. Chair delivered in great time and great condition, and two days after my order an additional 5% discount went live and I was refunded the 5% back by the support team when I asked. :) Loved the shopping experience, customer support, and chair!
Thank you so much for the 5-star review! We are glad to hear that you were happy with the experience! Our team takes great pride in providing great service and product. Enjoy your refurbished Leap v2! Best, BTOD
Fast service, great chair. Would recommend to anyone looking for a refurbished office chair for a low price.
We're happy to hear that you received fast service and love the chair! Thank you for recommending us! Best, BTOD
We went with BTOD because their website advertised the lowest lead times. Long after our chairs should have shipped we were told that our choice of seat added two to three weeks to lead time… we were disappointed but understood. The date just kept getting pushed further and further out so we cancelled.
Dear Michael, Thank you for your feedback, and we're truly sorry for the frustration caused by the delays. As requested, your order was canceled and a full refund was issued the same day. We completely understand your disappointment and appreciate your patience throughout the process. We’re sorry to see you go but hope you’ll consider us again in the future. Kind regards, BTOD Service Team
The chair is such an excellent fit for my petite frame. I'm so thankful that you make chairs for petite people. And the youTube video to assemble it is superb and very easy to follow. No tools needed.
Thank you for the 5-star review! We are happy to hear you are happy with the OM Paramount Petite office chair! Enjoy! Best, BTOD
I have been waiting forever for my Chair to arrive. and I still have not received it. I can not rate anything until I get the chair. I would have left a review with more detail but the only experience I have so far is that I paid for something, and keep getting emails that it will be sent to me. Then I get an email to leave a review.
Dear Roland, I sincerely apologize for the repeated review request. I’ve removed your email from our system to ensure Trustpilot no longer sends automated review invitations. I’m glad to see our Service Team was able to successfully switch your order to an in-stock restored seat pad. According to FedEx tracking, it’s scheduled to be delivered on Monday, June 16, 2025. Best regards, BTOD Service
I started out like a lot of people have, looking for a new chair to replace their uncomfortable one. I WFH, and had been using a Secret Lab XL chair for quite some time. And over my few years of using it, it ruined my back. After doing a ton of research, and scouring forums and youtube vids and reddit posts. I found Ergonomic chairs and BTOD, after a few months of flopping back and forth, I finally decided to pull the trigger on the LAMIA chair, only because of the complaints of the seat of the leap. I started by calling BTOD directly with my concerns, I'm a bigger guy, and was worried I wouldn't fit the specs for the chair. After talking with the really nice gentleman about my specifications and worries, he pointed me tword my decision, and was glad to help me in the process. Once I got my chair, it was super easy to set up and get going. Though I had 2 problems initially. 1. My arms were a tad short for the arm rests, they didn't sit on them in a natural position. 2. The gas cylinder of my chair was just releasing randomly. I got great help from April on how to fix my cylinder. She was patient with me, and sat on the phone while I figured it out. But after some trouble shooting, it worked. As far as my arm rests go, I got little pad covers and it helps me sit comfortably. I really enjoy my chair, it's for sure an upgrade. Though still with the Amia seat, my butt still gets sore from time to time. But I'm in it 12+ hours a day. I really appreciate the great customer service I received and the well made product. I look forward to doing business again with BTOD, and will recommend my friends to their services in thee future.
We appreciate you sharing your initial concerns and that our team was able to help you! Thank you for recommending BTOD.com to others! Best, BTOD
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