BTOD.com - BTOD (btod.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 78% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
J
J. Roberts · 1 review · Verified · Experienced 2025-03-25 ·
★★★★★
Overated +seat is a problem
I feel that this chair the vera by Eurotech Was overrated by everybody. The issue I have with this chair is the seat. It doesn't, extend forward enough and once again. I feel like I'm falling out of the chair.
I'm normal weight. And about 5.3 I'm looking for another chair that I do not have to assemble because this chair sat here for about a month.
Because I could not put it together
Everything would be fine with this chair. Except the seat is a big problem. I was hoping it was a glitch and maybe he did not put the chair together right But this chair just doesn't extend forward enough for the seat to be comfortable it doesn't look like 2.5 inches and not sure why they even included the feature because it's not helpful. I don't think it's worth the money, no shipping issues everything was there
Reply from BTOD.com - BTOD2025-04-28
Dear Janasa,
Thank you for your feedback. We’re sorry to hear the chair isn’t meeting your expectations. I don’t see that you’ve contacted our service team yet, but your chair does qualify for a free return.
Our team has emailed you — please reply to that message or reach out to [email protected], and we’ll be happy to assist with the return and refund.
Best regards,
BTOD Service
C
Carlos Gomez · 2 reviews · Experienced 2025-04-14 ·
★★★★★
Great Customer service
I purchased this chair and the experience was great, through and through. Unfortunately due to my height I did not fit in the chair all that well and I had to return it. But the customer support through and through was great, I had an issue with the hand rest and they guided me step by step with pictures on how to resolve it. Th le return process was great as well! No questions asked and they provided me with videos on how to return the package correctly all in all great company!
Reply from BTOD.com - BTOD2025-04-28
Dear Carlos,
Thank you for the wonderful review! We're sorry the chair wasn't the right fit but glad our team could assist you along the way. We truly appreciate your kind words and your trust in us!
Best regards,
BTOD
Dear Nguyen,
Thank you for the great review! We’re thrilled to hear the Amia Outlet chair exceeded your expectations and arrived quickly.
Kind regards,
BTOD Team
What made my experience great was the YouTube channel, it really made me trust what I was buying.
Reply from BTOD.com - BTOD2025-04-28
Dear Maguire,
Thank you for the awesome feedback! We’re glad our YouTube channel helped build your trust. We appreciate your support!
Kind regards,
BTOD
Ordering was easy. But I made a mistake with the order and missed the discount that could have been applied. So I called customer support and talked to Leslie and she took care of applying the discount. It was all very easy.
Reply from BTOD.com - BTOD2025-04-28
Dear Jason,
Thank you for sharing your experience! We're glad Leslie could assist with applying the discount and that everything went smoothly for you. We appreciate your feedback and are happy to have made the process easy for you!
Best regards,
BTOD
happy with the chair i got and is holding up well and i can sit for 6+ hours without pain, no complaints
Reply from BTOD.com - BTOD2025-04-28
Dear Joshua,
Thank you for the fantastic review! We’re so happy to hear the Ameap is working well for you and keeping you comfortable. We appreciate your feedback!
Kind regards,
BTOD
easy process. Delivery was great on a refurbished Leap Chair.
Reply from BTOD.com - BTOD2025-04-28
Dear Edward,
Thank you for the great review! We're glad the process was smooth and that you’re happy with your refurbished Amia Chair. We appreciate your feedback!
Regards,
BTOD
Chair came in the promised condition, and while there were minor assembly hiccups that were not standard, support was very helpful.
Reply from BTOD.com - BTOD2025-04-28
Dear Noelle,
Thank you for the great review! We're glad the Used As-Is Steelcase Amia (2013-2017) chair met your expectations and that our support team could assist you. We appreciate your feedback!
Kind regards,
BTOD
Chair arrived very securely packed and in Excellent condition, shipped very quickly (sooner than expected).
Reply from BTOD.com - BTOD2025-04-28
Dear Mark,
Thank you for the great review! We're so glad your Amia Outlet chair arrived in excellent condition and ahead of schedule. We truly appreciate your feedback and look forward to serving you again!
Kind regards,
BTOD
Great service, quality product.
I've bought three chairs from BTOD. I love the quality products they deliver, the fast shipping and ease to do business to do with them.
Reply from BTOD.com - BTOD2025-04-28
Dear Trevor,
Thank you for your kind words and continued support! We're so happy to hear you've had great experiences with our products and service. We truly appreciate your trust in us and look forward to serving you again! Enjoy your Lamia outlet chair!
Kind regards
BTOD
Quick shipment. Item well made. Competitive price. The perfect package.
Reply from BTOD.com - BTOD2025-04-28
Dear James,
Thank you for the fantastic review! We're thrilled to hear you’re happy with the cable management tray and that it met your expectations. We appreciate your feedback and your support!
Kind regards
BTOD
It's always a risk buying something refurbished, but honestly not with BTOD. I wanted the same chair at home that I had at the office (Steelcase Leap V2). The mechanicals and upholstery on the BOTD were actually better than the new Steelcase.
Reply from BTOD.com - BTOD2025-04-28
Dear James,
Thanks so much for the awesome review! We're thrilled your Refurbished Leap chair turned out even better than expected. Let us know if you need anything else — we’re always happy to help!
Kind regards
BTOD
Called and they were very responsive and helpful in helping me confirm the product. However, I did have to call to confirm the order went through since the site got stuck on "Processing". Received an order confirmation email and I called to confirm, but I didn't think it would really reduce their overall rating.
Reply from BTOD.com - BTOD2025-04-28
Dear William,
Thank you for your feedback and for giving us the opportunity to assist you! We’re glad we could help confirm your order, and we appreciate your patience with the website issue.
Kind regards,
BTOD
B
Bob B · 1 review · Verified · Experienced 2025-03-17 ·
★★★★★
Good Chair from Good People
Chair I ordered arrived as I expected in a timely manner. Good looking, comfortable, supportive. Chair's good, company's good.
Reply from BTOD.com - BTOD2025-04-28
Dear Bob,
Thank you for the great review! We're so glad you’re happy with the Lamia and your experience with us. We truly appreciate your support!
Kind regards,
BTOD
B
Brian King · 2 reviews · Verified · Experienced 2025-03-16 ·
★★★★★
Such a great value
Such a great value! I only wish I had ordered it sooner. It arrived quick and was easy to set up.
Reply from BTOD.com - BTOD2025-04-28
Dear Brian,
Thank you for the great review! We’re so glad you’re happy with your Refurbished Leap purchase and that setup was easy. We appreciate your support!
Kind regards
BTOD
BTOD has been great over a few years with multiple products. Exceptional service and continued support, willingness to resolve issues, proactively checking in about stuff. They are just a great company to purchase from for both the quality of their desks, chairs, refurbs, etc, and the quality of their staff. Really appreciate them.
Reply from BTOD.com - BTOD2025-04-28
Dear Corey,
Thank you so much for your incredible review and for being a loyal customer over the years! We're truly grateful for your trust and support. Our team is dedicated to providing both great products and service, and it means the world to hear that it’s made a difference for you.
We look forward to continuing to support you.
Regards,
BTOD
L
Luke · 11 reviews · Verified · Experienced 2025-03-13 ·
★★★★★
Customer service notified me of an…
Customer service notified me of an issue with my order. They were able to resolve it quickly and professionally.
Reply from BTOD.com - BTOD2025-04-28
Dear Luke,
Thank you for the great review! We're glad we could resolve the issue quickly and appreciate your support!
Best regards,
BTOD
Very easy to order. The chair came when it was supposed to be to and it looked brand new. Well done!
Reply from BTOD.com - BTOD2025-04-28
Dear Ronald,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and that you’re happy with your Refurbished Leap chair.
Kind regards
BTOD
V
Vincent · 5 reviews · Verified · Experienced 2025-03-11 ·
★★★★★
Wait is long to receive chair
Workmanship is of high quality. The end product is as they said it would be. The only criticism I have is that the wait is long before the chair is sent.
Reply from BTOD.com - BTOD2025-04-28
Dear Vincent,
Thanks so much for the great feedback! We're really glad you're happy with the quality and final Refurbished Leap v2 product. You're right about the wait — the seat pad with the 1/2" added foam option does take a bit longer to ship, and we appreciate your patience.
Thanks again for your support
S
Scott Jones · 1 review · Verified · Experienced 2025-03-11 ·
★★★★★
Good price good deal good product.
Reply from BTOD.com - BTOD2025-04-09
Dear Scott,
Thank you for the great review on the Lamia Outlet Chair! We're glad you found the price, deal, and product all hit the mark!
Best,
BTOD
