BTOD.com - BTOD (btod.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 78% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
Very nice chair, fast shippining. Great experience overall.
We appreciate the 5-star review! We're happy to hear your chair arrived quickly and in great condition. We truly appreciate your feedback. Kind regards, BTOD
The Leap V2 came and was easy to assemble comfortable as heck at 1/3rd the cost of a new one and I couldn't be happier. A little delay in delivery but well worth the wait.
We are glad to hear you are happy with your refurbished Leap v2! Thank you for sharing your experience! Best, BTOD
I found this company on a whim while going down the rabbit hole of researching high-end used office chairs. I appreciated the YouTube video reviews, which appear very transparent regarding their business practices. Once my chair was customized to my liking and purchased, I received it promptly. I love the chair and can't tell the difference between my refurbished chair and a new one. Do yourself a favor and order the chair. Your body will thank you.
We are glad you found us! Thank you for your 5-star review about your experience! We hope you enjoy your refurbished Leap v2 for many years to come! Best, BTOD
Had several chairs i was looking at and kent helped me be able to narrow it down and tell me about the Chairs and their options. Love the 12 year warranty even on the rebuilt Ameap,
Thank you for your review! We are glad to hear our product specialist Kent was able to help you! Best warranty around! Please reach out if you need any assistance with your refurbished Ameap! Best, BTOD
Education of chair, shipping and delivery was excellent. Set up was easy. website and videos very helpful. Would be helpful to have instructions on how to make adjustments to the chair.
We truly appreciate your review! We are currently working on an adjustment guide for the NightWatch CMDR chair. If you do have any questions about the chair, please reach out to us! [email protected] or call 866.733.0698. Best, BTOD
I received the chair within a few days of the order. I was nice to have a personal customer service representative to handle any questions. The chair was easy to assemble and for a refurbished chair, it looks amazing, looks like a new chair. We will see how the chair hold up after time, but so far, everything has been great.
Thank you for the great 5-star review! We're glad the process was smooth and that you’re happy with your refurbished Amia Outlet Chair. We appreciate your feedback! Regards, BTOD
Assembly was more difficult than I had expected and the You Tube demonstrations could have been more explicit. That said, the chair was in excellent condition and the customer service was both prompt and helpful. Very pleased with the chair thus far.
Thank you for your honest review! We are sorry to hear you experienced some trouble. Glad to hear our customer service team was able to help! We hope you enjoy your refurbished Leap v2 for years to come! Best, BTOD
Kent was very helpful explaining the benefits of the different ergonomic chairs. I have lower back pain and needed a chair that would work at computer and watching tv for long hours.
We appreciate the 5-star review about our product specialist, Kent! Here is to many years of comfort! Best, BTOD
Fantastic. Soooo helpful in a time of nearly no customer service elsewhere.
Thank you for the fantastic review! Our service team is one of the best in the industry. Please reach out if you need anything! Best, BTOD
Great experience, purchased the leap v2 (reconditioned) and it is like a brand new chair at half the price. Very satisfied
We appreciate your review! Our production team takes great pride in the refurbishing process. We are glad to hear you are satisfied with your refurbished Leap v2! Best, BTOD
The chair I ordered was in perfect condition. If I didn't know better, I would have thought it was brand new. I ordered the new foam seat with the extra layer and so glad I did. I've been using this for several weeks now at 4-8+ hour intervals for work. Everything about this chair has improved my posture and back. The adjustment are great with the sliding seat adjustment being a game changer for me. Outstanding chair with quick service.
Thank you for your review! We are so glad to hear you are enjoying your refurbished Leap v2 with the new seat! Welcome to ergonomic sitting! Best, BTOD
Dear Anders, Thank you so much for the 5-star review – we really appreciate it! We're sorry we couldn’t complete your order due to international shipping limitations, but we’re grateful for your understanding and kind words. Best Regards, BTOD
After sitting at the same desk for 47 years, I’ve been through a number of $200 chain store chairs. Some of them were comfortable for a while, but none of them left me without lower back pain at the end of the day. My new BTOD looked spartan, rigid and firm next to my old cushy chair. It didn’t look inviting. I watched the video about how to adjust the chair to fit your body and started using it. My rear end is against the back of the chair and I’m sitting up straight and my feet are flat on the ground and my fingers are just where I need them to be. Yesterday I put in 13 hours at my desk and in my chair with a few breaks on a deadline. I forgot about the chair. It’s like I was wearing it, not riding an ill fitting saddle you need to continue to fidget to find a sweet spot. It’s so well made the I doubt I’ll buy another until warranty runs out in 12 years.
Dear Brett, Thanks so much for the awesome review! We’re so glad to hear the BTOD AMEAP chair has made such a big difference for you. It’s great that it’s comfortable enough to forget about, even after 13 hours at your desk! We really appreciate you taking the time to share your experience, and we’re thrilled the AMEAP is working for you. Thanks again for choosing BTOD – here’s to many more years of comfort! Best, BTOD
The chair was shipped fast. The quality of the restoration wasn’t as great as I had hoped. The left armrest wobbles way more then the right side which is annoying. I emailed customer service and they told me that it was normal and the if i didn’t like it to put a piece of cardboard to lodge it. I was hoping they’d send a better arm or have a fix that doesn’t make my expensive office setup look like tacky. Other complaint is the back rest upholstery has a floating feeling. Kind of like when you drape a blanket over a chair and it doesn’t tightly fit around it. Feels hacky every time I sit on it. I have a Herman miller I’m considering switching back to. I’d also buy from a competitor next time. I’m wasn’t happy with the money I spent. Update: Customer service is great. They sent me a new armrest really quickly. Wobble is gone. I removed the lumbar support and the chair feels much better.
Thank you for your feedback. We are currently working directly with the customer to resolve the issue and will update this response once a resolution has been reached.
Seat cushion is great! The body is old, but in good enough shape. I would complain about the arm rest, it's not in a great shape. Adjusting the arm rest is hard, it seems to be defective or just old.
Thank you for your feedback. We are currently working directly with the customer to resolve the issue and will update this response once a resolution has been reached.
Great experience. I had a question so I called them. The person in that dept was offline. But they got the message and I got an email that day. From that email I made the purchase. This has been the goto place for my home office for years. There stand up desks are really good. Just got a keyboard tray to install on it.
Dear Thomas, Thank you so much for the fantastic 5-star review! We're so glad to hear that you had a great experience with us and that we were able to assist you. It's awesome that you've been relying on us for your home office needs. We hope your new keyboard tray works perfectly with your stand-up desk! If you ever need anything else, don't hesitate to reach out. Thanks again for being a loyal customer! Best regards, BTOD
I really enjoyed all the YouTube videos, they helped with my deciding process. I also talked to avery nice lady on the phone about the difference between two chairs. I ended up buying the Lamia and I couldn't be happier.
Dear Lindsay, Thank you! We're glad the YouTube videos helped with your decision, and it's great to hear our team was able to assist over the phone. We're thrilled you're loving your new Lamia outlet chair! Kind regards, BTOD
I've always wanted a Steelcase chair but was hesitant to pay full price. After watching chair review videos on YouTube, I kept noticing BTOD. Their professionalism and passion for chairs stood out, making me trust them over other refurbishing companies. I chose a refurbished Leap V2 with new upholstery, arms, a piston, and an extra 1/2" cushion. It’s better, and more comfortable than a new Steelcase at half the cost, which is mind boggling! The arms are sturdy, the added padding is super comfortable, and the chair shows no wear. I’d definitely buy from BTOD again!
Dear Steven, Thank you so much for your thoughtful review! We’re thrilled to hear that your refurbished Leap V2 exceeded expectations and that our videos and team helped you feel confident in your purchase. It means a lot to know our passion came through and that the upgrades made such a difference in comfort and value. We truly appreciate your support and look forward to helping you again in the future! Kind regards, BTOD
Chair looked brand new. Had some issues with assembly instructions. Customer support was excellent. Issue was quickly resolved.
Dear Mark, We're glad to hear the chair looked brand new—our team takes great pride in the quality of our refurbishment process, and it’s great to know that came through. We're also happy our support team was able to assist you quickly. We truly appreciate your business! Kind regards, BTOD
The chair that I ordered arrived quickly. I ordered a refurbished chair, and it was in great condition.
Dear Walter, Thank you! We're happy to hear your chair arrived quickly and in great condition. We truly appreciate your business and your feedback. Kind regards, BTOD
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