Buyback Boss

Thank you so much for your kind feedback! We’re thrilled to hear that our communication, simple process, and follow-up efforts helped make your experience an excellent one. Providing a smooth and transparent experience for our customers is always our goal. We truly appreciate your support and thank you for choosing Buyback Boss!

Thank you so much for your kind words! We’re delighted to hear that the process exceeded your expectations and that our team was able to guide you every step of the way. Providing a fast, smooth, and supportive experience is exactly what we strive for. We truly appreciate your trust in Buyback Boss and thank you for taking the time to share your experience. We look forward to helping you again in the future!

We're sorry to hear that you feel this way and appreciate you taking the time to leave feedback. We understand that policies can sometimes be frustrating, especially when they don't align with expectations. We take customer concerns seriously and are always looking for ways to improve our process. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience and see if there's an opportunity to earn back your business.

Thank you so much for your kind feedback! We’re delighted to hear that our team was responsive and easy to work with throughout the process. Providing excellent communication and a smooth, efficient experience is what we strive for every day. We truly appreciate your support and look forward to doing business with you again in the future!

Hi Nicolas, I'm so sorry to hear that your transaction was less than satisfactory. I see that my manager has emailed you about your experience and would love to work with you further to try and earn back your business. We hope to hear back from you at your earliest convenience! Thank you, Buyback Boss Support Team

Hi Sam, Our customer experience team had a great experience working with you and would be happy to assist you in the future as well, thanks for supporting our small business! Thanks again! Buyback Boss Support Team

Hi Anne, Thank you so much for taking the time to leave a review! We are happy to hear that you had a great experience with us and hope to work with you again soon. Thanks! Buyback Boss Support Team

Thank you for your wonderful feedback! We're delighted to hear that David was communicative, responsive, and able to guide you clearly throughout the process. We're also glad the selling experience was simple, straightforward, and that your payment was processed quickly. We truly appreciate your support and thank you for choosing Buyback Boss! 😊

Hi CJ, Thank you so much for leaving a review! We appreciate you supporting our small business and hope to work with you again soon! Thank you, Buyback Boss Support Team

We’re sorry to hear about your experience and appreciate you taking the time to leave a review. We understand how frustrating it can be when you disagree with the condition assessment and offer. While our evaluations are based on a detailed inspection of each device, we never want our customers to feel that the process was unfair. We’re glad we were able to return your device upon request. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience and see if we can earn back your business.

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when the final evaluation differs significantly from the original quote. Our offers are based on the condition and functionality observed during inspection, but we never want a customer to feel disappointed or misled by the process. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience, review your concerns, and see if there’s an opportunity to earn back your business.

Hi Zameika, We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it must be to receive a revised offer that you feel does not accurately reflect the condition of your device, especially after taking steps to document it before shipping. We take feedback like yours seriously, and we want to ensure your concerns are thoroughly reviewed. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience, review the details of your evaluation, and see what we can do to make things right. We value your business and would appreciate the opportunity to earn back your trust. Thank you for bringing this to our attention, and we look forward to speaking with you soon.

Hi Allen, Thank you so much for taking the time to leave a review! We value your time and business and hope to work with you again in the future. Thank you! Buyback Boss Support Team

Hi Robert, I am so sorry to hear that our service was not satisfactory. I took a look at your order and sent you an email in an effort to earn back your business and improve your experience with us. Creating a positive customer experience is our first priority and I hope to continue working with you! Thank you, Casey / People Operations Manager with Buyback Boss

Hi Lazarus, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team

Hi Bill, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team

Hi there, I am so sorry to hear that your experience with us was not satisfactory and that was never our intent. We always want our customers to know that we care about their feedback and want to try and make it right and earn their business back. I am not able to definitively identify your order based on the information you provided or your user name and have requested your information through TrustPilot. Additionally, we are seeing this review copy/pasted on our profiles and on our competitor's websites. We would really appreciate the opportunity to help you further and learn more about your order and concern! We hope to hear from you soon. Thank you, Casey / People Operations Manager with Buyback Boss

Hi Andrew, I'm really sorry to hear this feedback! We have been in touch with you regarding your shipment and appreciate your cooperation and patience. As mentioned, your package arrived to us torn open and empty and we had to work with USPS to open an investigation into your package. It looks like our manager has reached out to you to resolve the case :) If there is anything else we can help you with, please don't hesitate to reach out to us for assistance! Thank you, Buyback Boss Support Team

Hi Blesson, I am very sorry to hear that your transaction was not satisfactory as that was not our intent! We appreciate you taking the time to leave a review and your feedback is very valuable to us. You submitted an order on our website to sell what you described as a brand new iPhone 13 Pro to us. Unfortunately, upon receiving your device we found that it was not in brand new condition and have been previously activated and used. We mention on our website that brand new devices must be factory sealed in the original packaging and must have never been opened or activated, just as you would receive a brand new phone from your carrier or Apple. At your request, we returned your device to you and I am sorry we did so without taking additional steps to make sure you understood the quote that we were able to provide for your item and why it did not qualify for our brand new condition pricing. Please let me know if there are any additional questions I can help you with, I would be happy to do so! Thank you, Casey R. / People Operations Manager with Buyback Boss

Hi Donna, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team