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Electronics & Technology

Buyback Boss

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192 reviews

4.3192 reviews
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About Buyback Boss

Data updated
Website
buybackboss.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
192 reviews
Replies to negative
90% (27/30)
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About this business

We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!

Written by the business, not verified by us.

Is Buyback Boss legit?

Buyback Boss (buybackboss.com) has a 4.3 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-07.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive communication maintained throughout the entire selling process. Reviewers often mention that payments are issued very quickly and efficiently directly into their bank accounts or provided through various gift card options. However, some customers also noted that initial price quotes were significantly reduced after inspection due to unexpected claims about screen scratches or device wear. Consumers experienced considerable frustration when their devices were re-evaluated at much lower values than originally estimated on the website. A few reviewers felt that this practice was unfair during transactions.

Auto-generated from all reviews of this business. For reference only.

What people say

Back again:

Great!! I have done business with them for more than 3x and each time has been so professional. The workers are very thorough and help in any way possible. I never had an issue and if any problems were to arise they are there every step. 10/10 ⭐️

Reply from Buyback Boss2026-08-27

Thank you so much for your continued support! We're truly grateful that you've trusted us with your devices more than three times. It's wonderful to hear that our team has consistently provided a professional and helpful experience. Your 10/10 recommendation means a lot to us, and we look forward to working with you again!

David was my contact person

David was my contact person. He was always polite, honest, and helpful. Every aspect of my transaction was handled promptly with no BS. I would certainly highly recommend BuyBack Boss!

Reply from Buyback Boss2026-08-24

Thank you so much for your wonderful review! We're thrilled to hear that David provided such a positive experience and was always polite, honest, and helpful. We'll be sure to share your kind words with him. We truly appreciate your recommendation and look forward to helping you again in the future!

The whole experience from start to…

The whole experience from start to finish was fantastic without a single issue. Not only did they offer the best sell back rate their customer service was impeccable. I was returning my late husbands phone & apple watch & needed some time to figure out how to clear everything. They sent reminders and asked if I needed any assistance. Then I sent them to them and they gave me more than originally offered due to the excellent condition. WOW that is an honest company. Great job.

Reply from Buyback Boss2026-08-21

Thank you so much for sharing such a heartfelt review. We're honored that you trusted us with your late husband's phone and Apple Watch, and we're glad we could make the process as easy and stress-free as possible for you. We're especially happy we were able to increase your payout based on the excellent condition of the devices. Your kind words about our team mean so much to us. Thank you for choosing Buyback Boss and for your trust and support!

I liked the ease of the transaction

I liked the ease of the transaction. I didn't like that my iPhone 13 was evaluated at over $200 if it was in great condition. Well, even though it was not scratched or showing wear & tear, upon inspection, I was offered $140. After transaction fees, etc., the payment to my PayPal account came to $98. I could have received exactly $150 from Apple but decided to give your company a chance.

Reply from Buyback Boss2026-08-19

Thank you for sharing your feedback. We’re sorry to hear that the final payout fell short of your expectations, and we’d like the opportunity to make this right. A manager will be reaching out to you directly to review your transaction and address your concerns. We appreciate you giving Buyback Boss a chance and hope we can improve your experience.

Overall an okay experience

Overall an okay experience. I had an iPhone 13 Pro 512 GB that was in nearly perfect condition (in my opinion) - no scratches or dents or anything. Was quoted at $300 on their website and they said during their testing of the camera, there were a few dark spots that appeared on a plain background and they reduced the payout to $90... These didn't appear in any photos of mine before sending it to them, but after a bit of back and forth, we settled on $150. Still less than I believe it's worth, but their customer service is good at least and they were nice and courteous at least.

Reply from Buyback Boss2026-08-17

Thank you for sharing your experience and for recognizing our customer service. We're sorry the initial evaluation and offer did not meet your expectations, but we're glad our team was able to work with you and reach a resolution. We truly appreciate your feedback and your understanding throughout the process. Thank you for choosing Buyback Boss!

Amazing experience!

Amazing experience! Very easy process. I made a mistake and hadn't unlocked the devices before sending, they sent instructions to do that and then re-ran all of their tests. Not only that, they thought the devices were in better shape than I originally described, so they INCREASED my payment from the original quote. I would not hesitate to use them again or recommend them to a friend!

Reply from Buyback Boss2026-08-17

Thank you so much for your wonderful review! We're thrilled to hear that our team was able to help with unlocking your devices and get everything re-tested. We're especially glad we could increase your payout after finding that your devices were in better condition than originally described. We truly appreciate your recommendation and look forward to helping you again in the future!

Top notch experience

The price quoted was fair and the process was made simple. The communication was incredible throughout the entire process. I would not hesitate to recommend BuyBack Boss to a friend or to use them again.

Reply from Buyback Boss2026-08-14

Thank you so much for your kind review! We're thrilled to hear that you found the process simple, the offer fair, and our communication helpful throughout. We truly appreciate your recommendation and support, and we look forward to helping you again in the future!

M
Mike · 2 reviews · Experienced 2026-06-08 ·

Total scam

Total scam Offred $300.00 based on the website, phone was perfect. Got an email 2 days later saying they would now offer $60.00 I said just send it back. Never got the phone or any money and of coarse there is no way to get in contact with anyone there.

Reply from Buyback Boss2026-08-06

We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to feel that the final offer did not reflect your device's condition and to have concerns regarding the return process. This is certainly not the experience we want our customers to have. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience, investigate what happened, and see if there's an opportunity to earn back your business.

G
Gabe Gardner · 1 review · Experienced 2026-08-03 ·

Phone

My phone was literally brand new. I turned it on once and then turned it off and put it back in its box. And they deducted the price because they said there was damage to it. Well if there was it was their fault. You guys suck. I could have went with a different company that would have gave me $700 no matter what but I went with you instead. Well that was a wrong decision.

Reply from Buyback Boss2026-08-05

We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when the final evaluation does not match your expectations, especially when you believe your device was in like-new condition. Our goal is always to provide fair and accurate assessments based on the condition observed during inspection. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience, review your concerns, and see if there's an opportunity to earn back your business.

Typical bait and switch…

They are the typical bait and switch device trade-in service. They offer $570 for a device then drop the offer $65 for microscope dots that they call scratches to downgrade the offer.

Reply from Buyback Boss2026-07-17

Hi David, Thank you for taking the time to leave a review and I am so sorry that your initial experience was not satisfactory. Our top priority is to create a positive customer experience and I am very sorry that we fell short in this case. I understand that you graded your device to be in flawless condition and took very good care of your device. Unfortunately, as we mentioned and provided a photo of, we did find minor scratching on your screen that made us move your device from our flawless condition category to good condition. However, we are grateful you left a review because it allowed us the opportunity to reach out to you, make sure that you were satisfied with our customer experience, and have the opportunity to earn your business back. If there is anything else we can assist you with, please don't hesitate to reach out to us for support. Thank you, Casey / People Operations Manager with Buyback Boss

Z
Zac · 1 review · Experienced 2026-06-26 ·

Good service, will recommend

I am overall very happy with the service. The instructions are clear, and the customer service is prompt and friendly throughout the process. Even though I ultimately asked for the device to be returned due to personal reasons, they were able to handle it efficiently. I will recommend Buyback Boss.

Reply from Buyback Boss2026-06-29

Thank you so much for your thoughtful review! We’re delighted to hear that you found our instructions clear and our customer service prompt and friendly throughout the process. While we understand your decision to have your device returned, we’re glad we were able to handle your request efficiently. We truly appreciate your recommendation and your trust in Buyback Boss. We hope to have the opportunity to assist you again in the future!

M
Mark Toler · 1 review · Experienced 2026-06-24 ·

A great experience every time

What I love most about selling to Buyback Boss is the no-nonsense transparency on the buyback value and the responsiveness on any questions or concerns.

Reply from Buyback Boss2026-06-29

Thank you so much for your wonderful feedback! We're thrilled to hear that you value our transparency and responsive customer service. We strive to make every transaction straightforward and keep our customers informed every step of the way. Your support means a lot to us, and we truly appreciate you choosing Buyback Boss. We look forward to helping you again in the future!

Not Satisfied

I was satisfied with their communication and eventually receiving my payment. BUT (and it is a big BUT) I thought my evaluation of my phone was fair BUT, after receiving my phone, they devalued it claiming it had “deep scratching on the screen.” I did NOT agree with their assessment. I had looked at the screen in several different lights before sending it to them and could NOT see DEEP scratching AT ALL. Their valuation was about half what it should have been. After I argued, they raised it somewhat but still not to what I felt was truly fair. I did go ahead and accept their offer because I did not want to pay for having it sent back. I felt like this was a “bait and switch” game and would never consider using them again.

Reply from Buyback Boss2026-06-26

We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when you disagree with the condition assessment and feel the final offer did not reflect your device's condition. Our goal is always to provide fair and accurate evaluations based on a detailed inspection, and we regret that this process left you feeling disappointed. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience, review your concerns, and see if there's an opportunity to earn back your business. Thank you for bringing this to our attention.

J
John DiGirolomo · 1 review · Experienced 2026-06-24 ·

Bait and switch pros

They give you one price online and then tell you they’re worth half when they get them. Typical bait and switch outfit

Reply from Buyback Boss2026-06-25

We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when the final evaluation differs from the initial quote. Our offers are based on a detailed inspection of each device after it arrives, and we never want our customers to feel disappointed or misled. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience, review your concerns, and see if there's an opportunity to earn back your business.

B
BENTLEY BATHS · 1 review · Experienced 2026-06-01 ·

O was nervous

O was nervous. They handled everything and got me paid no problem. Very happy

Reply from Buyback Boss2026-06-26

Thank you so much for your kind feedback! We’re glad we could help make the process easy and give you peace of mind. We understand that selling a device online can feel a little nerve-racking, so we're thrilled to hear everything went smoothly and that you received your payment without any issues. We truly appreciate your trust in Buyback Boss and look forward to helping you again in the future!

J
Jamie Graham · 2 reviews · Experienced 2026-06-18 ·

BBB is great

BBB is great! They are fast, honest and fair. I love working with them. They never disappoint!

Reply from Buyback Boss2026-06-25

Thank you so much for your amazing review! We’re honored by your continued trust and support. Hearing that you find our team fast, honest, and fair means the world to us, as those are the values we strive to deliver with every transaction. We truly appreciate your loyalty and look forward to helping you again in the future. Thank you for choosing Buyback Boss!

Flawless Process

Highest bid available and the process from start to finish was very easy. They stayed in regular communication with updates clear up to the final payment. I’d do another sale with them without hesitation.

Reply from Buyback Boss2026-06-24

Thank you so much for your wonderful review! We’re thrilled to hear that we were able to provide the highest offer and that the entire process was easy from start to finish. Keeping our customers informed with clear communication and regular updates is very important to us, so we're glad that stood out during your experience. We truly appreciate your trust in Buyback Boss and look forward to helping you again whenever you're ready to sell another device!

B
Bobby Mercado · 1 review · Experienced 2026-06-16 ·

Follow up and extra money expected

Follow up and extra money expected. Great customer service!

Reply from Buyback Boss2026-06-24

Thank you for your kind feedback! We're delighted to hear that you were happy with both the customer service and the final outcome of your transaction. Providing excellent support and ensuring our customers have a positive experience are top priorities for us. We truly appreciate your support and thank you for choosing Buyback Boss!

H
Husnain Rafique · 2 reviews · Experienced 2026-06-22 ·

Very easy and convenient

Very easy and convenient. Fair pricing. Used them multiple times

Reply from Buyback Boss2026-06-23

Thank you for your kind feedback! We’re delighted to hear that you found the process easy, convenient, and fairly priced. It means a lot to us that you’ve chosen to work with Buyback Boss multiple times. We truly appreciate your continued trust and support, and we look forward to helping you again in the future!

L
Linda Nezzer · 8 reviews · Experienced 2026-06-16 ·

Awesome!!

Quick, easy, associates were super helpful and kept in touch thru the whole process.

Reply from Buyback Boss2026-06-24

Thank you for your kind feedback! We’re thrilled to hear that you found the process quick and easy and that our team was helpful throughout the entire experience. Keeping our customers informed every step of the way is very important to us, so we're glad that stood out to you. We truly appreciate your support and thank you for choosing Buyback Boss!

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