We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
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Is Buyback Boss legit?
Buyback Boss (buybackboss.com) has a 4.3 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive communication maintained throughout the entire selling process. Reviewers often mention that payments are issued very quickly and efficiently directly into their bank accounts or provided through various gift card options.
However, some customers also noted that initial price quotes were significantly reduced after inspection due to unexpected claims about screen scratches or device wear. Consumers experienced considerable frustration when their devices were re-evaluated at much lower values than originally estimated on the website. A few reviewers felt that this practice was unfair during transactions.
Auto-generated from all reviews of this business. For reference only.
I’ve been selling my phones to BuyBack Boss for years, and I have nothing but great things to say about them! The entire process is always smooth, straightforward, and incredibly fast. Their customer service truly stands out—it’s consistently top notch and extremely responsive. Any time I’ve had a question or needed assistance, they’ve gone above and beyond to help. It’s rare to find a company that’s this reliable and easy to work with. I highly recommend BuyBack Boss to anyone looking for a hassle-free and trustworthy place to sell their devices.
Reply from Buyback Boss2025-10-06
Hi Melissa,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
BBB is great. They are fair and their customer service is the best! Excellent company to work with.
Reply from Buyback Boss2025-10-03
Hi Jamie,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
It has been 2 weeks since I sent them my phone. I have had no communications with them since mailing the phone. I have sent 2 emails and have yet to receive a reply. There email link on the website does not work either. I'm wondering if I was scammed despite their positive reviews,
Reply from Buyback Boss2025-10-15
Hi Alvin,
Thank you for taking the time to leave a review and I am so sorry that it sounds like our emails may not have been reaching you! Sometimes, comcast.net emails do not reach our customers because they get sorted to spam by accident. However, we are happy to report that we did receive your device and paid your quoted value for it!
If there is anything else we can help you with, please don't hesitate to reach out to us for support!
Thank you,
Buyback Boss Support Team
Great Deal!
Great communication!
Great customer service!
Reply from Buyback Boss2025-10-02
Hi Miles,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Process was simple and straightforward. Quick turnaround and got paid what was promised. This is my second time using BuyBack Boss, will use again!
Reply from Buyback Boss2025-10-01
Hi Jeremy,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
My experience was excelent. They even gave me more than I asked for.
Reply from Buyback Boss2025-09-30
Hi Nicholas,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Completed review process on website and given initial dollar amount to sell my IPhone 15 Pro Max. Upon receiving the phone, they inspected it finding it was in better condition than they anticipated, on their own they increased my payout which they didn’t have to do. A very nice surprise.
Reply from Buyback Boss2025-09-29
Hi Michael,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Honest, quick, delivered service as promised. I will use again.
Reply from Buyback Boss2025-09-29
Hi Dennis,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
A quick and easy process with great customer service! I have previously used other companies to trade in devices and I have never had as great of an experience as I did with Buyback Boss.
Reply from Buyback Boss2025-09-29
Hi Tim,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
I had a an old phone that I bought refurbished and rather than contribute to waste, I sent it over to Buyback Boss for a modest return
Reply from Buyback Boss2025-09-29
Hi Ankit,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Service and transaction were great. Small hiccup on the payment but these guys were all over it and payment was received the next day. Great company and highest payout.
Reply from Buyback Boss2025-09-29
Hi Alan,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Edit: I did have some issues with the phone disappearing, but the company made it all right by paying me for the phone anyway. I was extremely grateful. So I revise my one star rating to five stars.
Previous review: I sent my phone to these people six weeks ago and have heard nothing back. They keep texting me and telling me the engineers are working on evaluating my phone, but I have never had a process like this take this long with any other company – and I really am starting to think they are a scam. I’ve lost my phone, and I’ve lost the $380 that it was worth. Because it was a pristine phone – and I even sent it in with the case and the screen protector intact.
Reply from Buyback Boss2025-10-15
Hi Jennifer,
Thank you for taking the time to leave a review! I have been working with you in support and we did, unfortunately, determine that USPS is experiencing an extreme delay in locating your package in transit. No worries though! We were able to open an insurance claim and help you out with your order :)
Please don't hesitate to reach out to me if you have any additional questions or concerns, I would be happy to help you!
Thank you,
Casey, Buyback Boss Customer Experience Manager
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