We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
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Is Buyback Boss legit?
Buyback Boss (buybackboss.com) has a 4.3 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive communication maintained throughout the entire selling process. Reviewers often mention that payments are issued very quickly and efficiently directly into their bank accounts or provided through various gift card options.
However, some customers also noted that initial price quotes were significantly reduced after inspection due to unexpected claims about screen scratches or device wear. Consumers experienced considerable frustration when their devices were re-evaluated at much lower values than originally estimated on the website. A few reviewers felt that this practice was unfair during transactions.
Auto-generated from all reviews of this business. For reference only.
Buyback boss did an excellent job assisting me with buying my old iPhone. It was an iPhone 8 Plus. It was very old and I think they were very fair with their offer. They kept me updated by email every step of the way. Their representatives were very helpful and courteous.
Reply from Buyback Boss2025-11-06
Hi Connie,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Using Buyback Boss to sell my phone was an easy and smooth experience. They had a liaison reach out right away and they answered all the questions I had during the whole process. I was paid the day after they received my phone. The money I received for my Iphone 16 pro was very satisfactory. I highly recommend them!
Reply from Buyback Boss2025-11-04
Hi Jose,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Everything went as planned and was on-time and as promised. I couldn’t have asked for a better experience. I’ve used two other services like this and the other two tried to nickle and dime me out of some of the offer. Buyback Boss did no such thing and gave me full price for my iPhone.
Reply from Buyback Boss2025-10-31
Hi Eric,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Hi Holly,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
As advertised, no games. Sent in my phone and was paid as advertised.
Reply from Buyback Boss2025-10-29
Hi Ed,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Easy to follow instructions and great communication every step of the way. I received my gift card quickly and with no problems. Highly recommend.
Reply from Buyback Boss2025-10-28
Hi Maggie,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
The Customer Experience Specialist was very helpful to provide any quick response and different solution.
Reply from Buyback Boss2025-10-28
Hi Leo,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Absolutely great customer service! There was a problem with one of the phones we sent in, very clearly evident in the photos they provided. Lyka was great at walking through the issue and did everything possible to make things right. Will definitely use their service in the future!
Reply from Buyback Boss2025-10-27
Hi Tim,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
In short, the customer service was out of this world! My entire experience was such a pleasure, despite me getting less than my estimate (my fault!). Proactive, thoughtful, professional communication. Thorough responses with supporting photos and documentation. Exceptional in every way. I can't say enough good things about this company and my experience with them. Outstanding. I would go out of my way to do business with them every opportunity I could.
Reply from Buyback Boss2025-10-27
Hi Jennie,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
They made the whole process easy and and were very helpful with everything!
Reply from Buyback Boss2025-10-23
Hi Richard,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Its always good to do business with them. They always offer top dollar for my device. The communication is great, they reply fast to any questions or concerns.
Reply from Buyback Boss2025-10-23
Hi Johan,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Hi Joe,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
BuyBack Boss sent me a check for more than I expected because they said my phone was in better condition than i thought
Reply from Buyback Boss2025-10-23
Hi there,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
I have used them for years. Always fast and fair pricing.
Reply from Buyback Boss2025-10-23
Hi Brent,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
i believe you practice deceptive policies the pictures of the heavy scratches did not match up with mine, so you do this to low ball the prices as previous feedback have stated i posted a notice on the bulletin board on fort Benning military base to avoid using buyback boss as they use altered features to rip you off.....
Reply from Buyback Boss2025-11-07
Hi Jorge,
The team brought your emails to my attention and I would be happy to help you further. I took a look at your device and the photos we sent you. I definitely understand your concern and I'm sorry that we upset you. To begin, we would not try to deceive our customers by providing information that was not true. I understand that you graded your device as flawless condition and took great care of your device. Our team looks at hundreds of devices each week and I think that sometimes makes our team particularly keen to notice scratching or wear that a previous user may become accustom to. If your device is otherwise fully functional, there is really no reason to critically examine the device for signs of wear that a future customer would be looking for because it would be a "new" device to their use.
As I explained in my most recent email to you, I can definitely agree that your device was well cared for while in your possession, and likely spent most of its time in a case for protection. The scratching found on the back of your device is caused, typically, by a device rubbing against a case over time. My own device has the same wear on the back of the device. Additionally, the scratching on the screen is why we graded your device into Fair condition instead of Flawless condition, but is also caused by normal use with phone calls and removing a device from a pocket or bag over time. Our photos are taken under normal office lighting, but up close, to be very clear about the wear we found.
I am again very sorry that we did not earn your trust or respect with this transaction thus far. Earning your business and providing an excellent experience is my top priority. With this in mind, I was happy to send your payment your way and would love to keep collaborating on your order if you have any additional questions or concerns.
Thank you,
Casey, Customer Experience Manager with Buyback Boss
Awesome company to work with. All staff have been great to work with. Highly recommend.
Reply from Buyback Boss2025-10-21
Hi Gill,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Simple and fast. The team kept good communication with me and the pricing is fair. I’ve used them several times over the years and they were great every time.
Reply from Buyback Boss2025-10-21
Hi Jason,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Update: a manager contacted me and proposed to take the device back at the originally offered price. I’m satisfied after the back and forth, as Buyback Boss takes responsibility for my case.
Original comments: My iPad Pro was in excellent condition—perfect exterior, fully functional, and protected by a nice leather case. I decided to sell it only because I upgraded to a newer model.
After Buyback Boss received my iPad Pro, they claimed that the battery health was only 77% and slashed their offer to significantly lower as only $12. When I declined and asked for my device back, they kept increasing their offer—first a bit, then up to $44—but by then I no longer wanted to have the deal with them; I would rather have kept the device as a digital photo frame.
When my iPad was finally returned, I was shocked to find a burn mark on the display, a type of permanent screen damage that definitely wasn’t there before. I’m glad that I kept Buyback Boss’s original inspection report as it clearly shows that it had no burn mark. Besides the screen burn issue, my leather cover case was missing.
Reply from Buyback Boss2025-10-28
Hi Fan,
Thank you for taking the time to update your feedback. We’re glad to hear that our manager was able to resolve the issue and that you’re satisfied with the outcome. We truly appreciate your patience and for giving us the opportunity to make things right.
Thank you!
Buyback Boss Support Team
They took way too long expecting the item. And then gave me a very low ball amount.
Reply from Buyback Boss2025-10-17
Hi LaShunna,
I hope you are having a great week so far! My name is Casey and I am the People Operations Manager for Buyback Boss. I wanted to contact you regarding your review about your experience selling your iPhone 12. We always want our customers to feel heard and know that we take their feedback seriously. I took a look at your order and your order details originally described that you would be sending in an iPhone 12 in Flawless cosmetic condition. We mention on our website that our Flawless cosmetic condition is for devices with no signs of wear on the screen or body of the device that can be seen with the naked eye.
We mentioned in our email to you that unfortunately, due to a few moderate on the screen that could be seen at arm's length, your order was graded into our Average condition category. We specifically differentiate between Good and Average condition categories on our website by noting whether the scratch can be considered as being caused by moderate or average wear. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. I very sorry that we proceeded with your payment without making additional efforts to ensure that you were more satisfied with your evaluation and transaction.
Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you.
If you have any additional questions that I can assist you with please let me know at your earliest convenience, I would be happy to help you!
Thank you,
Casey with Buyback Boss
Honest company and very fast in email response for any questions.
Reply from Buyback Boss2025-10-17
Hi Mike,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
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