Problem Solved
Update: a manager contacted me and proposed to take the device back at the originally offered price. I’m satisfied after the back and forth, as Buyback Boss takes responsibility for my case. Original comments: My iPad Pro was in excellent condition—perfect exterior, fully functional, and protected by a nice leather case. I decided to sell it only because I upgraded to a newer model. After Buyback Boss received my iPad Pro, they claimed that the battery health was only 77% and slashed their offer to significantly lower as only $12. When I declined and asked for my device back, they kept increasing their offer—first a bit, then up to $44—but by then I no longer wanted to have the deal with them; I would rather have kept the device as a digital photo frame. When my iPad was finally returned, I was shocked to find a burn mark on the display, a type of permanent screen damage that definitely wasn’t there before. I’m glad that I kept Buyback Boss’s original inspection report as it clearly shows that it had no burn mark. Besides the screen burn issue, my leather cover case was missing.