We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
Written by the business, not verified by us.Buyback Boss (buybackboss.com) has a 4.3 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive communication maintained throughout the entire selling process. Reviewers often mention that payments are issued very quickly and efficiently directly into their bank accounts or provided through various gift card options. However, some customers also noted that initial price quotes were significantly reduced after inspection due to unexpected claims about screen scratches or device wear. Consumers experienced considerable frustration when their devices were re-evaluated at much lower values than originally estimated on the website. A few reviewers felt that this practice was unfair during transactions.
Auto-generated from all reviews of this business. For reference only.Got more then quoted estímate. Quick and fast response!
Hi Aaron, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
This is the second time I have used Buyback Boss. I am very impressed with the ease of returning my phone and receiving my payment so quickly. Customer service is fantastic. Received updates during the entire process so I knew what to expect.
Hi Anita, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
I understand there can be bad things about any company on the Internet but please choose them for your needs. They were so good with me and I got the money that was quoted. They always messaged me back in a sweet tone. Never rude. Fast service. All I'm saying is don't listen to the bad reviews, the ney Sayers. I AM telling everyone this company is real and it's amazing. I will be doing business again.
Hi Hannah, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
Super easy process. Quick payout that was around $100 MORE than my original quote! Love this service.
Hi David, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
I used Buyback Boss for an iphone trade in and had a very frustrating experience. Tracking showed the package was delivered, the confirmed they received it to later say the package arrived empty and asked me for the device IMEI. Payment was never received and I lost the iphone. I have photos and documentation from before shipping. I would recommend anyone considering their service to stay away. Better sell to another reputed service provider for a few less dollars than risk losing your device. If this gets resolved promptly, I will update this review. [Update 1/2] buybackboss paid in full for the device.
Hello Abhi, Thank you for taking the time to leave a review and I am so sorry for the experience you are having. As communicated to you through email, your package was delivered to our office empty and we have initiated a missing mail claim and search request with USPS to try and recover your item and be sure that it was correctly shipped. I really appreciate that you provided us with your IMEI number so that we can add it to our USPS report to try and resolve this for you. I just emailed you regarding your order, and look forward to hearing from you! Thank you, Casey with Buyback Boss
I used Buyback Boss to return an old phone. They actually rated the phone's condition higher than I did and paid me out at the higher level. The return process was straight-forward and fast. I will absolutely be using them again!
Hi Mark, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
They had the highest buy back price that I could find. My phone was in excellent condition. They made it easy to ship the phone to them and they were initially very communicative. When they received the phone, they gave me a low-ball offer and mentioned that it was due to scratches which the phone did not have. I asked them for a photo of the phone and they sent me a photo of someone else's phone. I asked them for additional photos and they mentioned the phone was already put into their inventory. I took their offer knowing I would not receive my phone back. 12/18 Review Update: They reached out to me to address my concerns and I am satisfied with how they responded. I appreciate their follow-up and resolution and changed stars from 1 to 3. I wish they handled it this well from the beginning.
Hi Brett, I hope you are having a great week so far! My name is Casey and I am the People Operations Manager for Buyback Boss. We always want our customers to feel heard and know that we take their feedback seriously. I took a look at your order and your order details originally described that you would be sending in an iPhone 13 Pro in Flawless cosmetic condition. We mention on our website that our Flawless cosmetic condition is for devices with no signs of wear on the screen or body of the device that can be seen with the naked eye. We mentioned in our email to you that unfortunately, due to a few scratches on the screen that could be seen at arm's length, your order was graded into our Average condition category. We specifically differentiate between Good and Average condition categories on our website by noting whether the scratch can be seen at arm's length or if there are multiple light scratches present. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. Since we had already been approved to process your order for payment, your device moved to our inventory and we queued your payment. We were able to catch your phone before it resold upon the first request for photos, but by the time we were requested to provide photos of the back of your device, the device had already sold. I very sorry that we proceeded with your payment without making additional efforts to ensure that you were more satisfied with your evaluation and transaction. I can assure you that our evaluations are honest and fair. We are a small business of about 25 people. Not only would providing incorrect or inauthentic photos a customers device be unethical, it would not benefit us as a business and would quickly put us out of business on reputation alone. A quick search online will show that we have served hundreds of satisfied customers over our 10+ years of business. I understand a requote is never the best news, but I can assure you our evaluations are completed with good intent and honesty. Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you. I just sent an email to you to follow up on your experience with us. I would be happy to help you!
I have used them so many times in the past... something has changed big time! I was quoted $401 for my iPhone 14 Pro Max, that was in almost brand new condition. When they got it they claimed it had "dark spots from the camera lens". They sent photos of photos they had taken with the device, so they say. They claimed it was dust on the lens, yet the spot was in different areas in each photo. I have now seen other reviews with the exact same situation. BEWARE! They are a scam!!!! They wanted to offer me $120 for it after that. Then I told them I wanted it back, they were very pushy to let them reevaluate it, which took over a week, before I demanded it back 3 more times before they finally agreed to send it back! DO NOT USE BUYBACKBOSS EVER!!!!! When I did get it back I sent it to Buy Back Tronics, and it was great, no issues at all, very quick, and got even more than my original quote from Buybackboss. DO YOURSELF A FAVOR AND STAY AWAY FROM THE SCAMMERS AT BUYBACK BOSS! Lost a customer of over 10 years because of this, and the other reviews that mention the exact same SCAM!!!
Hi Taylor, My name is Casey and I would be happy to help you further, as I am the supervisor of the Customer Experience team. I am so sorry for how your experience went. We never want any customer to walk away from their transaction unhappy or feeling like they were not treated fairly. I can assure you that our evaluations are honest and fair. We are a small business of about 25 people. Not only would providing false results or deceptive results to a customers device be unethical, it would not benefit us as a business and would quickly put us out of business on reputation alone. A quick search online will show that we have served hundreds of satisfied customers over our 10+ years of business. I understand a requote is never the best news, but I can assure you our evaluations are completed with good intent and honesty. Unfortunately, the holiday season is when we often see a spike in negative reviews. The camera spots can be seen in different camera settings like in portrait mode or slow motion for example but are not as prominent in all settings. However, to make sure all future customers are aware of any potential flaws, we have to do our due diligence to check for all functional and cosmetic features of a device. However, I understand that this was a deeply upsetting experience for you and I hope to earn your business back for future transactions. I would be happy to reach a resolution that best suits your satisfaction. I understand that you have already sold your device to another buyer, but I have sent you an email and would greatly appreciate learning more about you, your experience, and how we can make it right for you. If there are any other questions or concerns, please let me know and I would be happy to help you. Thank you,
If you sell to buyback boss through cellsell or similar websites, buyback boss will bait and switch you and offer a tiny fraction of what you were offered because they list different criteria for condition. If your phone is older and has regular battery wear, they will mark it as defective and rip you off. I’ve been told they will ship it back to you for free, but I have yet to hear back from them. Edit: Customer support has responded. After 4 or so emails, and 2 more lowball offers they agreed to send the phone back to me without charging shipping. That is a good policy that certainly earns it another star. If you sell to buyback boss, go through their website, not a third party site like sellcell. Buyback boss does have very competitive payouts, but much more strict criteria than others, so you will be sorely disappointed with your offer afterwards if you do. To their credit, their website is more transparent. I can only however give them 3 stars, because the treatment of battery health is just silly and antiquated. Any phone reseller/refurbisher should be shipping every phone they resell with a new battery unless the phone is almost new, so what they do now is just bad business.
Hi there, We are really sorry to hear that you were not satisfied with your evaluation results! We are not able to identify your order details based on your username, and we just sent you a request to learn a little more about your order details through TrustPilot. We look forward to hearing from you and trying to work together to reach a satisfactory resolution! Additionally, to clarify, we do note on all of our condition categories that a battery health needs to be at 80% or more of the original charge capacity to be considered fully functional. We try to be very transparent about that on our website so customers know how to most accurately grade their device before sending it our way. Thank you, Buyback Boss Support Team
It's the old saying of, "bait & switch"! I was told that my I-phone 15 pro was valued at $511, if it's in flawless, mint condition. My phone was in that condition, it appeared like it was the day I bought it! Flawless, mint tucks you into a tiny catagory. Having selected that, they think, "we have to find something." So they sent me a picture of a phone, ( was it mine? I don't know) with a blurry smudge mark on my screen, claiming that it was caused by a black spot on my camera lens. I declined their next 2 offers and asked to have it sent back. They did. I immediately went to my local Apple store and asked about that claim. Not only was their "black spot" claim unproven but Apple offered me $400! That was on top of their first offer of $145, the next was $219 and the third was $245; their final!! I will deal with another company that will not scam me. Thank you!!
Buyback is a scam. They quote you a price and them make bogus reason to offer you a much cheaper price. Don’t deal with them
Hello Michael, I hope you are having a great week so far! My name is Casey and I am the People Operations Manager for Buyback Boss. I took a look at your order and your order details originally described that you would be sending in an iPhone 12 Pro in Flawless cosmetic condition. We mention on our website that our Flawless cosmetic condition is for devices with no signs of wear on the screen or body of the device and is fully functional. We mentioned in our email to you that unfortunately, due to a battery with a charge capacity below 80% of the original charge capacity, your order was graded into our Faulty condition category. I noticed you received your package back to your residence yesterday, were you able to review the battery settings of your device to confirm our findings? You can find the battery settings by navigating to settings -> battery -> battery health and then by reviewing the percentage value. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. I very sorry that we proceeded with your return without making additional efforts to ensure that you were more satisfied with your evaluation and transaction. Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you. As mentioned in my most recent email to you, creating a happy customer experience is my top priority and I hope to hear back from you regarding your order. I would be happy to help you! Thank you, Casey with Buyback Boss
Update: after showing my before photos, they agreed to give me the originally quoted amount for the phone and watch and returned my MacBook. Then asked me to update my review, so I did. By going from 2 stars to 1. I will never use them again. And for your own benefit, video and take photos of every single thing about your devices, including the health status of your device. BuybackBoss will lie to undercut you. I had a feeling based on other reviews, so I took pictures of my devices (iPhone, Apple Watch and MacBook Air) before I shipped them. I charged my phone to 100% which they claimed it could not. My phone was perfect cosmetically- no scratches, scuffs or any other markings. Speaker worked which they also claimed did not work (hello, I made phone calls to check it). I also checked the battery health which said good and no servicing alerts which they claimed my battery needed servicing. They claimed my watch had several scratches on the screen. It had 1 scratch not scratches. The claimed that the MacBook had not been removed from my Apple Account , which it hadn't so I erased and removed it from my account. They then claimed it still had not been done which it had. They mailed it back to me, I took it to a store to have a professional remove it so I could try selling it again (definitely not to Buyback) but they said it was already erased and removed. That's funny because Buyback said the opposite. Overall, they tried to reduce my quote by over $200. I rejected their new cheat quote and asked for all of my devices back. I wish I could submit photos here. I will not use them again.
Hi Erica, I hope this message finds you well!I want to sincerely apologize for the dissatisfaction you’re experiencing; that was never our intention. I can assure you that our evaluations are conducted with honesty and fairness. As a small business of about 25 people, we truly value our reputation. Damaging a customer's device or providing incorrect results would not only be unethical but could also jeopardize our business. A quick search online will show that we have served hundreds of happy customers over our 10+ years in business. I understand that a requote is not the best news, but please know that our evaluations are done with good intent and integrity. We appreciate the photos that you provided, but we were not able to determine the battery health or cosmetic condition of your devices prior to shipping them to our office. Regardless, our commitment is to customer satisfaction. Unfortunately, we cannot offer payment for the MacBook due to the account lock status, but if you’re able to unlock it once it’s returned to you and resend it to us, I would gladly offer payment for this device as well. Providing a positive customer experience is my top priority, and I always prefer to invest in a customer's experience over any single transaction. Thank you, Casey with Buyback Boss
Since my original review, Buybackboss stepped up and issued a check. I just got it. I appreciate that they were responsive after the complaint. I am giving three stars since I got paid but it took so much effort. First, I didn't get the gift card until I reached out. When I got it finally, it was a blank card. There was no legitimate code. I reached out a few more times before writing the original review. They need to improve their communication with PrizeOut and stay on until their customers are paid.
Hi Ihnsouk, Thank you so much for your patience! I truly apologize for the confusion with PrizeOut. We understand that their technical support can be a bit tricky to navigate, but most customers are able to access their funds without needing to reach out to their AI or customer support staff. I really appreciate your understanding and for giving us the chance to assist you further by resending your payment. We have sent your mailed check to your residence. Please allow 3-7 business days for it to arrive at your home. If it hasn’t arrived by the 7th business day, just let us know, and we’ll cancel your check and resend your payment. . I’d be happy to check in with you again on Friday to see if your check has arrived yet. Thanks again for your understanding regarding the gift card payment hassle! Thank you, Casey, Buyback Boss Customer Experience Manager
Great trade in price, wonderful communication and super smooth process. It was much easier and better than I expected.
Hi Kim, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
From my experience you will never get what they offer i sent a brand new phone I brought at Walmart and they told me my phone had 3 scratches on the screen yes I have pictures that's what a review told me to do I didn't like the service setup. For some quick money for a phone laying around thank you the date is not accurate not important anymore but this year
I received an on line estimate of $70 for my Iphone 8 Plus. I shipped it to Buy Back Boss. A couple of days later I received a message from them saying they would offer me $18 for the phone , indicating that the phone was cracked in the back. I asked for them to send a picture of said damage because I was not aware of any wear and tear on the phone. Particularly because the phone was always kept in a wallet/carrying case. The picture they sent me was not one of my phone. The phone pictured did indeed have damage like they said but it wasn't my phone. I didn't bother fighting it- they said they would offer me $30 for the trouble-a far cry from the $70 on-line amount I was initially quoted. My advice is if you use this service take pictures of your phone BEFORE sending it to any Buy Back phone service. At least you will have a record of what your phone actually looks like and can contest any estimate discrepancies.
Hi Bob, Thank you for taking the time to leave a review, and I am very sorry to hear that you did not have a satisfactory experience with us. I attempted to reach out to you through TrustPilot to learn a bit more about your experience and order details but have not heard back. If you are interested in reaching out to [email protected] and asking for Casey, I would love to work with you further and try to earn your business back. I can assure you that our evaluations are conducted with honesty and fairness. As a small business of about 25 people, we truly value our reputation. Providing inauthentic results of a customer's device or providing incorrect results would not only be unethical but could also jeopardize our business. I understand that a requote is not the best news, but please know that our evaluations are done with good intent and integrity. Our commitment is to customer satisfaction. Again, I hope to hear from you and work with you further! Thank you, Casey with Buyback Boss
They offered 80% of the original "Mint" quote. After speaking with several associates, my case was escalated and they paid the original quote.
Buyback Boss kept me connected and informed at each stage of the process—helpful and reassuring. I was very satisfied with their offer, and payment was received without any trouble. Thanks for being so well organized and efficient.
Hi Edwin, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
Hi Ran, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
The process of getting a quote was very easy and fast. Just a couple questions and I had my quote and it was the highest out there. I have used BuyBack Boss before so I knew I could trust them. I sent off my phone and as soon as they received it, I was contacted and told I would receive an email within a few hours with the instructions to get my money deposited into my bank. I did and the money was in my account within 48 hrs. They have fantastic communication and follow up. I will use them again.
Hi Chris, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
192 reviews matching
BuyBackTronics.com
ItsWorthMore.com
GadgetPickup.com
Back Market - United States
Web Trade-In LLC
SmartphonesPLUS
SaveGadget.com LLC
Swappa