We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
Written by the business, not verified by us.
Is Buyback Boss legit?
Buyback Boss (buybackboss.com) has a 4.3 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive communication maintained throughout the entire selling process. Reviewers often mention that payments are issued very quickly and efficiently directly into their bank accounts or provided through various gift card options.
However, some customers also noted that initial price quotes were significantly reduced after inspection due to unexpected claims about screen scratches or device wear. Consumers experienced considerable frustration when their devices were re-evaluated at much lower values than originally estimated on the website. A few reviewers felt that this practice was unfair during transactions.
Auto-generated from all reviews of this business. For reference only.
Its a scam. They offered me $300 in October ‘25 for my iphone 14 plus. When they received it they rated it “fair” and stated it had “heavy” scratching and “heavy” wear and offered $139 minus $1 for “insurance” after I had already paid $3 for “shipping protection” the phone was flawless.
Reply from Buyback Boss2025-10-15
Hi Matthew,
Thank you for taking the time to leave a review and I'm really sorry to hear about your dissatisfaction! We always want to hear from our customers, especially if they are not happy, and we are really grateful that you took the time to give us your feedback.
I just emailed you about your order and hope to hear back from you soon!
Thank you,
Casey, Buyback Boss Customer Experience Manager
Sent two iPhones phones in that were in nearly new condition, always kept in a case with a screen protector and the lowered their offer from $700 total to $400 (nearly half) due to non existent scratches. Complete scam, don't waste your time.
Reply from Buyback Boss2025-10-15
Hi there,
Thank you for taking the time to leave a review! I am really sorry to hear about your dissatisfaction and was hoping to help you further.
I just sent you a request through TrustPilot to learn more about your order. If you could respond at your earliest convenience so that we can help you further, I would really appreciate your time!
Thank you,
Casey, Buyback Boss Customer Experience Manager
Payment as promised!
Received prompt payment a few days after sending in my phone.
Reply from Buyback Boss2025-10-16
Hi there,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Hi Leo,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Incredible customer service! Rapid and prompt access to funds. Will recommend to all selling old technology.
Thanks
Reply from Buyback Boss2025-10-15
Hi Jarar,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Buyback Boss was very responsive from the beginning. As soon as I entered my info, I received an email to allow me to print my shipping labels. A tiny bit disappointed that the payout amount was less than originally estimated, but that is because the owner always thinks their device (phone) is in better shape than reality.
Reply from Buyback Boss2025-10-14
Hi John,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Good communication. Honest advertising prompt and painless payment
Reply from Buyback Boss2025-10-13
Hi Michael,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
My experience was made great by the employees whom helped me make sure I got all the money owed to me and each time I interacted with someone, they were kind, friendly and made ever simple and easy
Reply from Buyback Boss2025-10-13
Hi Ricky,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
I take very good care of my phone I had a case on it from day one and kept it like new. The original apple box was pristine and included. When I packaged the phone, it looked so great that I thought they might even upgrade the condition from Very Good to Like New. I feel they used bait and switch tactics and rated it fair. I reluctantly have accepted their offer and will take that as a lesson learned. I wish I had taken the time to better research this company and read reviews.
Reply from Buyback Boss2025-10-15
Hi Edward,
Thank you for taking the time to leave a review and I'm really sorry to hear about your dissatisfaction! We always want to hear from our customers, especially if they are not happy, and we are really grateful that you took the time to give us your feedback.
I just emailed you about your order and hope to hear back from you soon!
Thank you,
Casey, Buyback Boss Customer Experience Manager
Enjoyed working with them-very prompt- helpful-fair and reliable
Made the process easy and follow up was good-
Good company to deal with!
Reply from Buyback Boss2025-10-10
Hi Tom,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
it was really easy to selled my 15 PRO MAX. They have email follow-up every step since the time I handed the package to USPS. They process fast once they got the phone. I will continue sell my phone to them If I need in future.
Reply from Buyback Boss2025-10-08
Hi Steven,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Hi Sarah,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
The whole process was super easy and everything went exactly as expected. I've sold an iPhone like this every year for the past 4 years and this was just about the easiest experience so far. There's always a fear that they are going to appraise your item lower than the initial estimates once received but the payment was exactly as promised. I received status updates by email throughout the process, and the payment arrived on time. My only suggestions for improvement would be to have status updates available in an online account rather than waiting for emails. I will definitely sell to them again next year!
Reply from Buyback Boss2025-10-09
Hi Scott,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
The entire team, throughout the process, is exceptional. The pricing is more than the fair and the communication is excellent! I highly recommend.
Reply from Buyback Boss2025-10-09
Hi Nicole,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Seamless and quick experience. I was pleasantly surprised when they touched base through the process. Fair pricing.
Reply from Buyback Boss2025-10-09
Hi Wendy,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
My overall experience was great! Jessa was very communicative throughout the entire process. The process itself was seamless and quick. I would definitely use Buyback Boss again! Thank you!
Reply from Buyback Boss2025-10-09
Hi Kaya,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
I will sum this up by saying I will not use them again. The whole was easy and fasted on the evaluation. 340 seemed like a good price. The price got cut to 214 due to light scratches. Not sure where they were as this phone was not used and was shipped with a case. So I I just got screwed.
Reply from Buyback Boss2025-10-09
Hi John,
Thank you for leaving a review!
We understand how disappointing it can be when the final offer differs from the initial quote. The reason for the change in your device’s value is that the condition selected when the order was placed was “Flawless,” which refers to a device that looks brand new—showing no signs of wear, scratches, or imperfections of any kind. Upon inspection, the device we received showed light wear and light scratches, which placed it in a different condition tier.
We truly want to make this right for you. Our Customer Experience Manager will be reaching out shortly to discuss this further and ensure we find a resolution that works for you.
Thanks!
My original estimate of value was $301 for my iPhone 16e. I think I was objective in evaluating my phones condition and carefully examined it for scratches prior to sending it in. Suddenly my phone had "scratches on the display" and after several surprise fees for downgrading my phones condition to average. I end up getting $198.00. I won't make this mistake again!!
Edit: After posting the above review I did hear back from Buyback Boss. Although they stand my their evaluation of my phone's condition they did offer to raise the value of my buyback to the $281.00 original estimate. I thank them for their customer focus. I am adjusting my rating accordingly.
Reply from Buyback Boss2025-10-15
Hi Paul,
Thank you for taking the time to leave a review and I'm really sorry to hear about your dissatisfaction! We always want to hear from our customers, especially if they are not happy, and we are really grateful that you took the time to give us your feedback.
I just emailed you about your order and hope to hear back from you soon!
Thank you,
Casey, Buyback Boss Customer Experience Manager
Hi Jerry,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
They are the best. Quick response. Best payout. And work with you closely
Reply from Buyback Boss2025-10-07
Hi Wei,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
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