We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
Written by the business, not verified by us.
Is Buyback Boss legit?
Buyback Boss (buybackboss.com) has a 4.3 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive communication maintained throughout the entire selling process. Reviewers often mention that payments are issued very quickly and efficiently directly into their bank accounts or provided through various gift card options.
However, some customers also noted that initial price quotes were significantly reduced after inspection due to unexpected claims about screen scratches or device wear. Consumers experienced considerable frustration when their devices were re-evaluated at much lower values than originally estimated on the website. A few reviewers felt that this practice was unfair during transactions.
Auto-generated from all reviews of this business. For reference only.
What people say
C
Catalyst IT Dept · 1 review · Experienced 2026-03-02 ·
★★★★★
Deceitful and shady. They will NEVER give you anything above a fair condition assessment
I returned 7 phones in good condition. Buyback Boss assessed all of them as fair claiming heavy scratching and supposedly one reported as stolen. They purposely assess the condition as the lowest possible in order to lower your payout. Do not waste your time unless you want to get a fraction of the value from your devices. Go with a different company.
Reply from Buyback Boss2026-03-10
Hi there,
Thank you for your feedback and I am very sorry to hear that you did not have a satisfactory experience with us. We note on our website that devices that have scratching on the screen or frame that can be felt to the touch or seen at more than arm's length qualifies a device for our "Fair" condition category.
I, unfortunately, cannot identify your order based on your username, but I would love to continue working with you and would be grateful for the opportunity to earn your business back. If you are interested in emailing [email protected] and asking for assistance from Casey regarding a TrustPilot review, I would be more than happy to help you!
Thank you,
Casey / People Operations Manager at Buyback Boss
C
Consumer · 3 reviews · Experienced 2026-02-11 ·
★★★★★
phone buy back
Easy to do business with. Great communication. Great follow up. Good price for phones. Quick responses and follow though. Would definitely do business with again
Reply from Buyback Boss2026-03-03
Hi,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
R
Rebelbyte · 2 reviews · Experienced 2025-12-17 ·
★★★★★
This is just my personal experience
This is just my personal experience. Yours may differ.
Unfortunately, my second transaction with this company was disappointing. They downgraded my device and reduced the quoted estimate, claiming the camera was damaged. I had fully tested the phone before sending it in and found no issues, so this came as a surprise.
I asked for proof and requested the phone be returned. They did make a counteroffer with a slightly higher price, but it was still only about half of the original estimate. After getting the phone back, I had it inspected by a local repair shop and no problems were found. I then sent the same phone to another buyback company and received payment matching the original estimate that BuybackBoss offered.
Leaving 2 stars because at least the communication was good.
Great communication and customer support. Keep you updated every step of the way. Very fair pricing.
Reply from Buyback Boss2026-02-27
Hi Gourmetanxiety,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
P
Pre · 2 reviews · Experienced 2026-01-22 ·
★★★★★
Fantastic service
Fantastic service, excellent prices - don't need to sell anywhere else
Reply from Buyback Boss2026-02-25
Hi Pre,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
After an initial error in my quote Clarice went deep and far to resolve my issue. She's great.
Reply from Buyback Boss2026-02-23
Hi Derek,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Repeat customer and will do business with Buyback Boss again.
Great service. This is my second time I sell Buyback Boss an iPhone. They made and paid me a competitive offer. I was emailed a prepaid mailing label. Shipping was easy and their evaluation and final offer was quick. I had questions about the payment offer and they quickly responded and paid me via EFT in a prompt manner. I would definitely do business with them again.
Reply from Buyback Boss2026-02-20
Hi Jorge,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Second time I have worked with Buyback Boss. They have great customer service and turnaround time.
Reply from Buyback Boss2026-02-19
Hi Melanie,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Those company was very responsive with just excellent communication. All questions were answered very quickly. They kept me informed of the process as we went along. I chose the gift card option and it worked without any problems. I highly recommend buyback boss.com and I will definitely use them again.
Reply from Buyback Boss2026-02-18
Hi Bob,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
R
Robert Eilerman · 1 review · Experienced 2026-01-15 ·
★★★★★
BuyBack exceeded my expectations
BuyBack exceeded my expectations. I was offered $80 for my old iPhone which I accepted. After they received my phone (at their shipping expense) they told me it was in better condition than I estimated and they raised the offer to $100. I opted to have my payment put on a gift card and they gave me a list of about 50 cards to choose from. I opted for a card that had a 20% bonus so in the end I received $120. How could I not be happy?
Reply from Buyback Boss2026-02-17
Hi Robert,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
d
dan collins · 1 review · Experienced 2026-02-02 ·
★★★★★
This was a Great experience you won’t be disappointed
This was a Great experience with Buyback Boss, I needed to get an updated phone for my wife so it would link with her new watch. I purchased the new phone from my carrier and once We received the new phone we contacted our carrier to buy her old phone. They offered a whopping $ 24.00.
I declined the offer and went on a search to find a better offer. I looked at several sites and decided on Buyback Boss, they offered to buy our phone for $ 59.00. It was a better offer than all of the other sites so I decided to accept the offer.
The process was super fast and easy, within minutes I had a written offer and a prepaid shipping label. I boxed the phone up and dropped it off at the post office.
I received multiple e-mails confirming the phone was in shipping, received, and also under inspection. About one week later I received a surprising e-mail saying they had completed the inspection and decided the phone was in better condition than they had expected and they increased my payment to $ 80.00.
Who does that!!! That evening they sent the money to my PayPal account and the transaction was complete. I highly recommend them for both their speed, clarity, and honesty. You won’t be disappointed!
Reply from Buyback Boss2026-02-12
Hi Dan,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
W
WZDub · 2 reviews · Experienced 2026-01-26 ·
★★★★★
Great communication
Great communication, good value and speedy payment
Reply from Buyback Boss2026-02-10
Hi WZDub,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
L
Lora Katsap · 1 review · Experienced 2026-02-05 ·
★★★★★
Absolutely fantastic company
Absolutely fantastic company! Everything was done super fast and professional. Before I knew it money came into my bank account.
Camille personally supervised my transaction and was extremely helpful. I already told a few people about your company.
The best of luck and success to all
Reply from Buyback Boss2026-02-06
Hi Lora,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Dont do business with them!!!!! Be aware !!!!!I shipped a phone to them. It has an small scratch behind the camera section of it which was only noticeable under good light. They broke it and were low balling me intentionally for dirt price. I told them to fix it before they send it back,never got response for it for that issue.They just declined that saying they didnt do it.
Reply from Buyback Boss2026-02-12
Hi Laxman,
I hope you are having a great week so far! My name is Casey and I am the People Operations Manager for Buyback Boss. I wanted to contact you regarding your review about your experience selling your iPhones. We always want our customers to feel heard and know that we take their feedback seriously. I took a look at your order and your order details originally described that you would be sending in 2 iPhones in Flawless cosmetic condition. We mention on our website that our Flawless cosmetic condition is for devices with no signs of wear but that have been previously used.
We mentioned in our email to you that unfortunately, due either signs or wear or functionality issues, that your order had to be requoted. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. I very sorry that we proceeded with your return without making additional efforts to ensure that you were more satisfied with your evaluation and transaction.
Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you.
I just sent you an email regarding your experience as well and hope to hear back from you soon!
Thank you,
Casey / People Operations Manager with Buyback Boss
My experiences with BuyBackBoss have always been great! I’ve been working with them as far back as the iPhone 11 Pro Max. They consistently provide top dollar on trades and are also very fair from the start.
I’ve always had great interactions with their support staff as well when it came to understanding status updates on my orders or how long it would take to receive payment.
Overall I highly recommend BuyBackBoss to anyone looking to regain value/money on their old tech investments. They offer the highest trade-in values and get your money to you quick. They’re simply the best in the business!
Reply from Buyback Boss2026-02-04
Hi Eljay,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
J
John Taylor · 1 review · Experienced 2026-01-28 ·
★★★★★
My experience was great with Buyback…
My experience was great with Buyback Boss. The process was explained well, everything was done in a timely manner, and they stayed in contact with me through out the process.
Reply from Buyback Boss2026-02-04
Hi John,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
First time ever using this type of service. Everything went exactly how it was stated to work and received my $ within the stated time to be expected.
Reply from Buyback Boss2026-02-04
Hi Kenneth,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
K
Kris · 3 reviews · Experienced 2026-01-26 ·
★★★★★
I have used Buyback Boss on two…
I have used Buyback Boss on two occasions and had an A+ experience both times!! Communication is top notch the whole way through - from asking if I need any assistance with shipping, confirming receipt of my item, giving me more than originally quoted since my items were in perfect condition, and a speedy payout. Coming back to Buyback Boss every time! I used to use another company 🦌 and they said my phone condition was worse than I stated and had a cracked screen to lower my payout when my item was in perfect condition. Way to go Buyback Boss - you guys are awesome! 🥇
Reply from Buyback Boss2026-02-04
Hi Kris,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
T
T M · 1 review · Experienced 2026-01-12 ·
★★★★★
Bait and switch —would not recommend
Bait and switch —would not recommend. They will give you a high quote but when they receive they will provide a much much lower require.
Reply from Buyback Boss2026-02-10
Hi there,
I am so sorry to hear this feedback!
We are always happy to provide photos, videos, and diagnostic reports to our customers regarding their order so that they can make a confident decision with how to proceed with their order.
I took a look at your username here and, unfortunately, am not able to identify your order details. However, if you could please email our support at [email protected] and ask for Casey, our manager, we would be happy to help you further to make sure you are promptly paid for your order.
Thank you,
Buyback Boss Support Team
T
Thinh Tran · 1 review · Experienced 2026-01-12 ·
★★★★★
Smooth Process and Fair Payouts
I had a great experience dealing with Buyback Boss. The payout for my devices was very reasonable, and the entire process felt straightforward and fair. Communication was quick and clear at every step, which made the transaction smooth and stress‑free. I appreciate how easy they made it, and I’d definitely recommend them to anyone looking to sell their devices with confidence.
Reply from Buyback Boss2026-02-04
Hi Thinh,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
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