We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
Written by the business, not verified by us.Buyback Boss (buybackboss.com) has a 4.3 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive communication maintained throughout the entire selling process. Reviewers often mention that payments are issued very quickly and efficiently directly into their bank accounts or provided through various gift card options. However, some customers also noted that initial price quotes were significantly reduced after inspection due to unexpected claims about screen scratches or device wear. Consumers experienced considerable frustration when their devices were re-evaluated at much lower values than originally estimated on the website. A few reviewers felt that this practice was unfair during transactions.
Auto-generated from all reviews of this business. For reference only.Clear communication, easy process and great follow up made this an excellent experience. Thank you.
Thank you so much for your kind feedback! We’re thrilled to hear that our communication, simple process, and follow-up efforts helped make your experience an excellent one. Providing a smooth and transparent experience for our customers is always our goal. We truly appreciate your support and thank you for choosing Buyback Boss!
I was surprised at how fast you made this all happen! You helped me every step of the process. Thank you! 🙏🏻
Thank you so much for your kind words! We’re delighted to hear that the process exceeded your expectations and that our team was able to guide you every step of the way. Providing a fast, smooth, and supportive experience is exactly what we strive for. We truly appreciate your trust in Buyback Boss and thank you for taking the time to share your experience. We look forward to helping you again in the future!
We're sorry to hear that you feel this way and appreciate you taking the time to leave feedback. We understand that policies can sometimes be frustrating, especially when they don't align with expectations. We take customer concerns seriously and are always looking for ways to improve our process. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience and see if there's an opportunity to earn back your business.
Everybody was really nice to work with. They’re very quick to respond to emails and very quick to get everything done would do business again with them.
Thank you so much for your kind feedback! We’re delighted to hear that our team was responsive and easy to work with throughout the process. Providing excellent communication and a smooth, efficient experience is what we strive for every day. We truly appreciate your support and look forward to doing business with you again in the future!
I know it sounds petty, but they made a $26 deduction that I did not think was fair as soon as I posted this review a very kind person from Customer Service reached out and has now paid me the $26 difference, I thought that was very kind as well as excellent customer service. I’m going to change my review from three stars to four. They do have very receptive Customer Service! My original review: This is the second time I’ve traded in a device with this company. While the process itself is fairly reliable, on both occasions they deducted money for supposed “imperfections” that honestly did not really exist. The deductions were never large enough to make paying for return shipping worth it, which makes the situation even more frustrating. I don’t know if this is a common practice of the company, but in my experience, you should not expect to actually receive the full amount they initially quote you. Another thing that felt questionable was the use of a rather shady third-party payment service to issue the customer’s money. Because of these issues, I can only give 3 stars.
Hi Nicolas, I'm so sorry to hear that your transaction was less than satisfactory. I see that my manager has emailed you about your experience and would love to work with you further to try and earn back your business. We hope to hear back from you at your earliest convenience! Thank you, Buyback Boss Support Team
Great transational experience!! True human presence from the beginning to end! Impeccable cuatomer aervice... will go back again for my next device need!
Hi Sam, Our customer experience team had a great experience working with you and would be happy to assist you in the future as well, thanks for supporting our small business! Thanks again! Buyback Boss Support Team
Straight forward, extra communication and fast payment!
Hi Anne, Thank you so much for taking the time to leave a review! We are happy to hear that you had a great experience with us and hope to work with you again soon. Thanks! Buyback Boss Support Team
David was amazing. Very communicative and clear with directions. Responded promptly to all my questions. Overall process was simple and straight forward. Payment process was quick as well.
Thank you for your wonderful feedback! We're delighted to hear that David was communicative, responsive, and able to guide you clearly throughout the process. We're also glad the selling experience was simple, straightforward, and that your payment was processed quickly. We truly appreciate your support and thank you for choosing Buyback Boss! 😊
They went above and beyond for me - are honest and in communication. Also gave the highest payout. They're a small business - give them your business!
Hi CJ, Thank you so much for leaving a review! We appreciate you supporting our small business and hope to work with you again soon! Thank you, Buyback Boss Support Team
They claimed my phone was in worse condition than it was and tried to lowball me on quoted price. I had them ship me the phone back which they did which gives them the 2nd star.
We’re sorry to hear about your experience and appreciate you taking the time to leave a review. We understand how frustrating it can be when you disagree with the condition assessment and offer. While our evaluations are based on a detailed inspection of each device, we never want our customers to feel that the process was unfair. We’re glad we were able to return your device upon request. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience and see if we can earn back your business.
They will give you a quote and then once they receive the phone quote you $100-$150 less than the original offer. Offering $230 for my iPhone 15 pro unlocked in good condition is insane. And the original quote was $415 .. absolutely not
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when the final evaluation differs significantly from the original quote. Our offers are based on the condition and functionality observed during inspection, but we never want a customer to feel disappointed or misled by the process. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience, review your concerns, and see if there’s an opportunity to earn back your business.
5/29/2026 Update Now I’m feeling completely cheated. I just received an email claiming my device had “deep scratches,” which is completely false. There was not a single deep scratch on my phone — only normal light wear from regular use. The device was fully functional, had no cracks, and an 82% battery health. I even took photos before shipping it because I was already concerned after reading similar complaints online. The biggest complaints I saw were lack of communication and companies bait-and-switching quotes after receiving devices, and unfortunately that appears to be exactly what is happening here. You quoted me one amount to get me to choose your company, and now you are attempting to reduce the payout by $140 based on damage that simply did not exist. The phone was professionally packaged, cleaned before shipping, and carefully prepared before being sent. I have documentation and photos to support my claim. At this point, I will be adding my experience to the growing number of negative reviews and filing complaints with the BBB and any applicable consumer protection agencies. I usually use Gadget Pickup because they are honest and the quoted price is the price you actually receive. I regret making the mistake of choosing this company instead. Original Complaint I have called every phone number and emailed repeatedly for a week with no response. Last email was telling me my phone was received and since nothing. I’m so thankful I took pictures of everything before sending it off. With all these reviews saying they got scammed or don’t receive contact I’m beginning to worry if I need to open a BBB complaint! Someone contact me! Zameika
Hi Zameika, We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it must be to receive a revised offer that you feel does not accurately reflect the condition of your device, especially after taking steps to document it before shipping. We take feedback like yours seriously, and we want to ensure your concerns are thoroughly reviewed. I have alerted my manager, and our team will be reaching out to you shortly to learn more about your experience, review the details of your evaluation, and see what we can do to make things right. We value your business and would appreciate the opportunity to earn back your trust. Thank you for bringing this to our attention, and we look forward to speaking with you soon.
Selling my old phone was a simple and easy process. They provided the shipping label for me to send in the phone and notified by every step of the process.
Hi Allen, Thank you so much for taking the time to leave a review! We value your time and business and hope to work with you again in the future. Thank you! Buyback Boss Support Team
While quoting a high purchase price, BuybackBoss did not deliver for me. A screen protector had been used on the device I sent them, so their claim of deep and numerous scratches on the screen was bogus. Apparently, if you complain enough, they will slightly increase their offer, so watch out.
Hi Robert, I am so sorry to hear that our service was not satisfactory. I took a look at your order and sent you an email in an effort to earn back your business and improve your experience with us. Creating a positive customer experience is our first priority and I hope to continue working with you! Thank you, Casey / People Operations Manager with Buyback Boss
Got a good value with easy shipping and payout.
Hi Lazarus, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
I have sold several phones to Buyback Boss, and I have purchased several refurbished phones from the company. I have always found the company to be fair and honest. When I have sold them phones, they have evaluated the phones fairly and paid promptly. When I have purchased refurbished phones from the company, they ship promptly, and the phones have always been in good condition
Hi Bill, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
Wow!! What a true scam this company came out to be. Its shocking and disappointing the type of shady business behavior they are committing because based on other customers experiences and MY own experience with this company is EXACTLY the same scenario. Meaning they practice these antics frequently. I will actually reference a customers review from his experience because it’s exactly the same situation that im dealing with now, almost word per word, not joking. “ I was quoted $401(i was offered 415 because of a promo code for extra $10) for my iPhone 14 Pro Max, that was in almost brand new condition. When they got it they claimed it had "dark spots from the camera lens". I have now seen other reviews with the exact same situation. BEWARE! They are a scam!!!! They wanted to offer me $120( my offer was $118)for it after that. Then I told them I wanted it back. DO NOT USE BUYBACKBOSS EVER!!!!! . DO YOURSELF A FAVOR AND STAY AWAY FROM THE SCAMMERS AT BUYBACK BOSS.” I purposely took video of the phone right before shipping it out to them specifically after reading all these reviews including videoing every important function of the phone including using the camera to take a picture and video and no issues at all or “black spots” as they claim. Honestly, I really recommend everyone to go and do business with someone else. Don't waste your time with this company, they aren’t truthful and doing people wrong. Update 04/29/2026 Just received my phone back in the mail and surprise, surprise the phone has no such “dark spots” nor any other defect as they states. The camera lens are completely fine and takes amazing pictures. Im actually noticing that the phone is actually nicer than i thought haha. I stand by my original review in the company trying to pull a fast one and make up lies to do a lower payout but luckily I read everyone’s reviews and documented everything. Coming to the unfortunate conclusion that this company did try and lie to give me a lower payout which is not ok. I suggest wheover is reading this and thinking of sending in your phone to perhaps look somewhere else because based on my experience, they are not trustworthy. My honest opinion.
Hi there, I am so sorry to hear that your experience with us was not satisfactory and that was never our intent. We always want our customers to know that we care about their feedback and want to try and make it right and earn their business back. I am not able to definitively identify your order based on the information you provided or your user name and have requested your information through TrustPilot. Additionally, we are seeing this review copy/pasted on our profiles and on our competitor's websites. We would really appreciate the opportunity to help you further and learn more about your order and concern! We hope to hear from you soon. Thank you, Casey / People Operations Manager with Buyback Boss
Buyback Boss - they are a scam. They quoted me to purchase my iPhone 13 mini back in December and provided me a shipping label which has tracking. They received my phone on January 9th, I have proof of all of this. I have yet to recieve a payment or have my phone shipped back. I'm assuming they either lost it or just try to wait people out until they give up. I have exchanged a couple of emails saying they would research and get back to me and now they have stopped responding to me at all. This is 4 months later and still no payment. Do not use them, they will take your phone.
Hi Andrew, I'm really sorry to hear this feedback! We have been in touch with you regarding your shipment and appreciate your cooperation and patience. As mentioned, your package arrived to us torn open and empty and we had to work with USPS to open an investigation into your package. It looks like our manager has reached out to you to resolve the case :) If there is anything else we can help you with, please don't hesitate to reach out to us for assistance! Thank you, Buyback Boss Support Team
Highly recommend buybackboss and Casey R. At buybackboss.
Hi Blesson, I am very sorry to hear that your transaction was not satisfactory as that was not our intent! We appreciate you taking the time to leave a review and your feedback is very valuable to us. You submitted an order on our website to sell what you described as a brand new iPhone 13 Pro to us. Unfortunately, upon receiving your device we found that it was not in brand new condition and have been previously activated and used. We mention on our website that brand new devices must be factory sealed in the original packaging and must have never been opened or activated, just as you would receive a brand new phone from your carrier or Apple. At your request, we returned your device to you and I am sorry we did so without taking additional steps to make sure you understood the quote that we were able to provide for your item and why it did not qualify for our brand new condition pricing. Please let me know if there are any additional questions I can help you with, I would be happy to do so! Thank you, Casey R. / People Operations Manager with Buyback Boss
Having never sold a phone before I had MANY questions. Buybackboss got right back to me (and it was on a weekend!), and made the whole selling process very easy. I will use them again!
Hi Donna, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team
192 reviews matching
BuyBackTronics.com
ItsWorthMore.com
GadgetPickup.com
Back Market - United States
Web Trade-In LLC
SmartphonesPLUS
SaveGadget.com LLC
Swappa