Buyback Boss

Hi Aaron, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team

Hi Anita, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team

Hi Hannah, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team

Hi David, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team

Hello Abhi, Thank you for taking the time to leave a review and I am so sorry for the experience you are having. As communicated to you through email, your package was delivered to our office empty and we have initiated a missing mail claim and search request with USPS to try and recover your item and be sure that it was correctly shipped. I really appreciate that you provided us with your IMEI number so that we can add it to our USPS report to try and resolve this for you. I just emailed you regarding your order, and look forward to hearing from you! Thank you, Casey with Buyback Boss

Hi Mark, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team

Hi Brett, I hope you are having a great week so far! My name is Casey and I am the People Operations Manager for Buyback Boss. We always want our customers to feel heard and know that we take their feedback seriously. I took a look at your order and your order details originally described that you would be sending in an iPhone 13 Pro in Flawless cosmetic condition. We mention on our website that our Flawless cosmetic condition is for devices with no signs of wear on the screen or body of the device that can be seen with the naked eye. We mentioned in our email to you that unfortunately, due to a few scratches on the screen that could be seen at arm's length, your order was graded into our Average condition category. We specifically differentiate between Good and Average condition categories on our website by noting whether the scratch can be seen at arm's length or if there are multiple light scratches present. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. Since we had already been approved to process your order for payment, your device moved to our inventory and we queued your payment. We were able to catch your phone before it resold upon the first request for photos, but by the time we were requested to provide photos of the back of your device, the device had already sold. I very sorry that we proceeded with your payment without making additional efforts to ensure that you were more satisfied with your evaluation and transaction. I can assure you that our evaluations are honest and fair. We are a small business of about 25 people. Not only would providing incorrect or inauthentic photos a customers device be unethical, it would not benefit us as a business and would quickly put us out of business on reputation alone. A quick search online will show that we have served hundreds of satisfied customers over our 10+ years of business. I understand a requote is never the best news, but I can assure you our evaluations are completed with good intent and honesty. Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you. I just sent an email to you to follow up on your experience with us. I would be happy to help you!

Hi Taylor, My name is Casey and I would be happy to help you further, as I am the supervisor of the Customer Experience team. I am so sorry for how your experience went. We never want any customer to walk away from their transaction unhappy or feeling like they were not treated fairly. I can assure you that our evaluations are honest and fair. We are a small business of about 25 people. Not only would providing false results or deceptive results to a customers device be unethical, it would not benefit us as a business and would quickly put us out of business on reputation alone. A quick search online will show that we have served hundreds of satisfied customers over our 10+ years of business. I understand a requote is never the best news, but I can assure you our evaluations are completed with good intent and honesty. Unfortunately, the holiday season is when we often see a spike in negative reviews. The camera spots can be seen in different camera settings like in portrait mode or slow motion for example but are not as prominent in all settings. However, to make sure all future customers are aware of any potential flaws, we have to do our due diligence to check for all functional and cosmetic features of a device. However, I understand that this was a deeply upsetting experience for you and I hope to earn your business back for future transactions. I would be happy to reach a resolution that best suits your satisfaction. I understand that you have already sold your device to another buyer, but I have sent you an email and would greatly appreciate learning more about you, your experience, and how we can make it right for you. If there are any other questions or concerns, please let me know and I would be happy to help you. Thank you,

Hi there, We are really sorry to hear that you were not satisfied with your evaluation results! We are not able to identify your order details based on your username, and we just sent you a request to learn a little more about your order details through TrustPilot. We look forward to hearing from you and trying to work together to reach a satisfactory resolution! Additionally, to clarify, we do note on all of our condition categories that a battery health needs to be at 80% or more of the original charge capacity to be considered fully functional. We try to be very transparent about that on our website so customers know how to most accurately grade their device before sending it our way. Thank you, Buyback Boss Support Team

Hello Michael, I hope you are having a great week so far! My name is Casey and I am the People Operations Manager for Buyback Boss. I took a look at your order and your order details originally described that you would be sending in an iPhone 12 Pro in Flawless cosmetic condition. We mention on our website that our Flawless cosmetic condition is for devices with no signs of wear on the screen or body of the device and is fully functional. We mentioned in our email to you that unfortunately, due to a battery with a charge capacity below 80% of the original charge capacity, your order was graded into our Faulty condition category. I noticed you received your package back to your residence yesterday, were you able to review the battery settings of your device to confirm our findings? You can find the battery settings by navigating to settings -> battery -> battery health and then by reviewing the percentage value. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. I very sorry that we proceeded with your return without making additional efforts to ensure that you were more satisfied with your evaluation and transaction. Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you. As mentioned in my most recent email to you, creating a happy customer experience is my top priority and I hope to hear back from you regarding your order. I would be happy to help you! Thank you, Casey with Buyback Boss

Hi Erica, I hope this message finds you well!I want to sincerely apologize for the dissatisfaction you’re experiencing; that was never our intention. I can assure you that our evaluations are conducted with honesty and fairness. As a small business of about 25 people, we truly value our reputation. Damaging a customer's device or providing incorrect results would not only be unethical but could also jeopardize our business. A quick search online will show that we have served hundreds of happy customers over our 10+ years in business. I understand that a requote is not the best news, but please know that our evaluations are done with good intent and integrity. We appreciate the photos that you provided, but we were not able to determine the battery health or cosmetic condition of your devices prior to shipping them to our office. Regardless, our commitment is to customer satisfaction. Unfortunately, we cannot offer payment for the MacBook due to the account lock status, but if you’re able to unlock it once it’s returned to you and resend it to us, I would gladly offer payment for this device as well. Providing a positive customer experience is my top priority, and I always prefer to invest in a customer's experience over any single transaction. Thank you, Casey with Buyback Boss

Hi Ihnsouk, Thank you so much for your patience! I truly apologize for the confusion with PrizeOut. We understand that their technical support can be a bit tricky to navigate, but most customers are able to access their funds without needing to reach out to their AI or customer support staff. I really appreciate your understanding and for giving us the chance to assist you further by resending your payment. We have sent your mailed check to your residence. Please allow 3-7 business days for it to arrive at your home. If it hasn’t arrived by the 7th business day, just let us know, and we’ll cancel your check and resend your payment. . I’d be happy to check in with you again on Friday to see if your check has arrived yet. Thanks again for your understanding regarding the gift card payment hassle! Thank you, Casey, Buyback Boss Customer Experience Manager

Hi Kim, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team

Hi Bob, Thank you for taking the time to leave a review, and I am very sorry to hear that you did not have a satisfactory experience with us. I attempted to reach out to you through TrustPilot to learn a bit more about your experience and order details but have not heard back. If you are interested in reaching out to [email protected] and asking for Casey, I would love to work with you further and try to earn your business back. I can assure you that our evaluations are conducted with honesty and fairness. As a small business of about 25 people, we truly value our reputation. Providing inauthentic results of a customer's device or providing incorrect results would not only be unethical but could also jeopardize our business. I understand that a requote is not the best news, but please know that our evaluations are done with good intent and integrity. Our commitment is to customer satisfaction. Again, I hope to hear from you and work with you further! Thank you, Casey with Buyback Boss

Hi Edwin, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team

Hi Ran, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team

Hi Chris, Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future. Thank you! Buyback Boss Support Team