企业入驻搜索写评价分类关于
简体中文English
美丽与健康

Celie Hair

商家已认领

326 条评价

3.9326 条评价
写评价

关于 Celie Hair

数据更新
网站
celiehair.com
分类
美丽与健康
所在地
中国
状态
待认证
近 12 个月
234 条评价
差评回复率
51%(42/82 条)
是 Celie Hair 的所有者? 免费认领此主页,验证后即可回复客户评价。

商家自述

Celie Hair is a leading manufacturer with over 15 years of experience in the hair industry, dedicated to providing premium virgin human hair at competitive prices. Our best-selling collections include undetectable HD lace wigs, glueless wigs, half wigs, hair bundles, and crochet hair. Backed by a professional in-house R&D team and designs crafted by Celie's master stylists, we launch new styles and colors every month to explore the boundaries of beauty. Our mission: to provide the perfect hair for every undefined you.

以上内容由商家自行提供,未经平台核实。

Celie Hair靠谱吗?

Celie Hair(celiehair.com)在 OK.one 的综合评分为 3.9 分(满分 5 分),基于本站收录的 326 条用户评价,属于美丽与健康分类,口碑一般。22% 的评价为 1 星,差评比例偏高;商家回复了 51% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company, frequently returning to buy again. Customers consistently praise the amazing quality of the hair, describing the products as exceptionally soft, full, and wonderful to wear daily. Some reviewers were happy with the swift delivery times and the lovely extra gifts provided inside their order packages. People also note the dedicated support team, stating that communication is smooth and staff members are always ready to help track shipments or resolve any inquiries promptly. Many shoppers feel confident recommending these items to friends because the overall service reliably exceeds expectations.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Placed an order which took nearly 3…

Placed an order which took nearly 3 weeks after reviewing my wig, which was supposed to be yaki straight 360, it arrived silky straight 13X6 smelt like dog. When I questioned them they said that's there new lace. What a load of rubbish they have lied and sold me a wig that I never asked for. I bought this wig for my wedding and now have to spend another 300 dollars looking for another one. All they have offered is 40 dollars refund and so ridiculous points towards another horrible cheap looking wig. NO THANKS,

BUYER BEWARE. 5Star Reviews May Be Fake

*Edit: You cannot find my order because I used my maiden name and email to sign in here. I am not risking you emailing and texting me all day and night again. My review is legit, I just don't want to be harrassed by you. I wanted others to be able to hear the truth without you coercing me to take my review down. After finally deleting my review (because they kept texting and emailing me asking me to, saying that they were losing their bonuses, losing their salary, etc. due to my very truthful, albeit negative review), I could not in good conscience not come back and warn others about this site and hair quality. I was given an incorrect tracking number that was not remedied until I left my negative review here. Once they saw that, they let me know they had lost my hair and needed to send me a replacement, which then put in motion me receiving a replacement in a different color, with a tracking number that actually worked this time. Please know, that initial emails, social media messages and comments under their posts, and inquiries about this non-working tracking number were ignored until I left a negative review here. It was only after this that they reached out and conveniently let me know the warehouse had lost my order and they were sending a replacement. I left my negative review up until I received the hair and wanted to ensure all went well with delivery. During this time, they incessantly emailed, called, and texted me asking me to take my negative review down, even offering me money and "points". I took it down so they would leave me alone, but I just wanted to be truthful and warn someone else out there. These 5 star reviews are in exchange for incentives sometimes, and they will harass you if you leave a negative review and coerce you by saying they are not receiving their salaries or bonuses until you take it down. This is predatory behavior for smelly, poor-quality hair. Just beware. Order elsewhere. There are so many red flags and I could not in good conscience not tell you the truth as a consumer who probably works very hard for their money and deserves transparency and ease during your ordering process.

Celie Hair 回复2026-04-02

Dear friend, we're sorry to hear about your unpleasant shopping experience. We searched for your name but were unable to locate your order, could it be that you have confused us with another store? If you have any other questions, please feel free to contact us at any time via email, WhatsApp, or iMessage. Email: [email protected] Whatsapp:+86 13298256880 Imessage: +86 13298256880

Good hair quality/Basic styling

I ordered a pre everything wig that was wear and go. Pros: the hair was soft and of good quality. It was also precut, plucked and styled (butterfly). Also, great shipping time. Cons: hair was suppose to be 20”, however, in reality was about 16”. Also the style looked nothing like the picture so it will still require extensive styling to get the look that you want.

I don’t feel like a valued customer

I have made several purchases and because the very last purchase was not good quality, I was asked to take my business elsewhere. It was the butterfly cut wig and it was defective but, I thought I’d give them another shot. Big mistake! I have points I could use towards my purchase but because they made a quality assurance mistake, I am being penalized. It’s okay though because, if I am going to be treated like that, I’d rather go elsewhere anyways.

Celie Hair 回复2026-03-21

Dear, thank you very much for your continuous support. We have checked your order multiple times and the bank has responded that your order has not passed the risk control system, the order being closed and refunded directly. This is determined by the issuing bank and we have no control over it. We hope for your understanding.

I received my order FINALLY after…

I received my order FINALLY after waiting a very long time. The hair quality is not good. The red I ordered was so dark the hair looks like its black. They advertised a brighter red. The wig is giving cheap quality. When it arrived it smelled like cheap plastic. I will not be purchasing again from this company. Really bad experience.

Celie Hair 回复2026-03-20

Hi dear customer, we have been following up on the logistics for you and we are glad that you have received your hair. The hair you bought has always sold very well, and many customers have liked it and recommended it to their family and friends. We are so sad it didn't make you happy. We value customer's opinion highly. After noticing you received your package, we contacted you via email and WhatsApp, but haven't received a response yet. If you have any suggestions, please let us know. We sincerely hope to improve our service quality and provide you with a better customer experience. We look forward to your reply. Best wishes.

I was a little mad at first because…

I was a little mad at first because when i ordered my wig i got a tracking number that didn't work so i emailed them and they told me the carrier couldn't locate the package. So i told them i wanted a refund because i saw other reviews that stated their tracking number wasn't working and they was told the same thing. They told me they already shipped out more hair i was irritated at this point because i just didn't trust it. The next day they sent me the logistics and i was able to see my tracking number and today my hair arrived and the wig is beautiful. In all it took about two weeks

Beware: Funky Fedex Tracking number

Bought a wig and then received a funny FedEx tracking number. I just saw a review that is very similar to my situation. They told me the carrier “lost my item” and they’ll re ship my item. I do not believe I am getting anything because I’ve been scammed before this way by another company. It’s becoming hard to tell who’s going to scam you now a days because these people put up business websites and promote on social media like a normal business would. From the moment I received a funky FedEx tracking number I had a feeling I was not getting a wig. It’s been a week since I ordered mine and no wig. Document everything and file a dispute with your bank. These scammers are getting really good at scamming. Please do not buy from these people they will scam you.

Purchased a wig that never arrived

Purchased a wig that never arrived. From the date of purchase the tracking details were incorrect and i couldnt track the wig after waiting a week i reached out to Celie Hair who informed me customs lost the item, the cannot find it, and the item was out of stock at the same time which makes no sense. They offered me a shorter version and 200 points off, i said no i want a full refund. They told me the hair would be in stock next week monday but on the website it is still showing availiable to purchase. I messaged about this and their response is always conflicting and untrustworthy very disappointed at this terrible service. Will mot trust these people at all. A shame they cannot tell the truth and im sure the item would have been subpar anyway. I will mot reccomend this company or purchase anything againfrom here.

Order placed Jan 20 with a promised 2–4…

Order placed Jan 20 with a promised 2–4 day delivery. Over a week later, the package never arrived and tracking showed it looping in California with constantly changing delivery dates. Poor communication and misleading shipping information. On top of that, the hair sheds excessively. Would not recommend.

Celie Hair 回复2026-01-31

Hi friend, we are sorry to hear this unhappy shopping experience. We tried to find your order in our system but we couldn't find it, could you please contact us at your convenience so we can provide you with better solutions? We noticed the recent logistics issues a few days ago and contacted the courier company immediately. They replied that due to the severe weather conditions caused by the recent blizzard in the United States, transfers in some area were difficult, resulting in some delays in logistics. We sincerely apologize for any inconvenience caused by these unforeseen circumstances. Under normal circumstances, shipping times are very fast. Regarding the hair shedding you mentioned, could you provide some hair pic when you contact us pls? It's normal for there will be some floating hair after the hair is newly made, this will better after a few combings. We sincerely hope you will give it a try, and we believe our hair must can bloom your beauty. The following is our email and Whats number. Looking forward to hearing from you. Email: [email protected] whatsapp: +86 13298256880 Imessage: +86 13298256880

The customer service was phenomenal

The customer service was phenomenal. I ordered the wig from a TikTok commercial on 11/18 and it was delivered by 11/24. I was out of town when it arrived so I didn’t get to install it until 12/2. It’s been installed since then and I’ve washed it twice already. This is what it looks like on 1/2 (one month). It’s so full which I love! The lace I’m having issues with bc I did not bleach the knits but I’ll def be ordering again! I usually strictly order from LuvMe so this was a nice switch up.

Fake Reviews & FAKE HAIR DO not buy.

Fake Reviews DO NOT BUY. The hair i recieved was not real hair. Theyre scamming people and targeting black people by their advertisements. The hair i ordered for 250% density- and when i recieved it, i wouldn't even give it 100% density. The hair was also matting and acutally felt like it was synthetic. I originally had posted an honest review, but they made me take it down for a full refund (which i was entitled for anyway) and i did. But I am re writing my review as my concience wont allow me keep quiet knowing that these ppl are scamming others and getting away with it. DO NOT BUY LADIES. As you can see from the response below, they are trying to discredit my review, by mentioning my other reviews to other companies (3 to be exact 😂) Ladies if you look at all the 1 star reviews on here- we are all pretty much saying the same thing with this company - you do the math.

Celie Hair 回复2025-12-17

Hi friend, so sorry for bring you the unhappy shopping experience! As a pioneers which has over 15 years' hair experience in the wig industry, we can promise you that all of our hair are 100% human hair and we gained lots of loyal customers. When you reach out us said that don't like it, we provided you serval solutions for you to choose. Finally return and refund method reached. The refund was for returning our product, now we are still waiting for you to honor this agreement love. We totally understand shopping online may get something didn't suit us, that's why we have 30 days no reason return to protect consumer's rights. But we don't know why you unwilling to return the hair when you described it terriblely. By the way, we found all your reviews on trustpilot are negative reviews for many different vendors, pls don't earn money like this. We have excellent customer service and treated every customer sincerely, aims to bring happy shopping experience to everyone. Sincerely Celie Hair Team

Will update this review...

I placed an order with this company after many of my subscribers asked me to review it. After reading these reviews I am extremely skeptical. I haven't received any updates on shipping or tracking info as it says they ship out within 24 hours. I will give a honest review upon receiving , and after washing and wearing. I will update this rating after receiving the wig!

These reviews are fake

These reviews are fake. Hair is thin and awful.

Celie Hair 回复2025-12-18

Hi Dear, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent experiences have not met your expectations. We strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered.  We would love the opportunity to understand more about your order and the specific problems you've mentioned regarding the density issues. To help us better assist you and resolve this situation, could you please provide us with your order details, or contact our team directly at Email: [email protected] or Whatsapp number: +86 13298256880? Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you. Kind regards, Celie Hair Team

Hair shed tremendously

Celie Hair 回复2025-10-23

Hi dear, this is Celie hair. May I know did you order number pls? We don't find your order in our system. We have professional customer service. If there is a problem with your order, we will try our best to help you solve it. Our hair has always been of good quality and is loved by many customers. If it is convenient for you, you can provide some pictures or videos of the hair when you contact us. We will check what is wrong and provide you with a better solution. Our email is [email protected]. If you need our help, you can contact our customer service at any time. Looking forward to your reply.

Do not buy

I’ve ordered from this company 3 times , every single time the hair has shedded like crazy . Originally I thought it was because of me hence why I decided to give them another chance but it is not me at all. DO NOT BUY this wig because it won’t last longer than a month.

Celie Hair 回复2025-08-04

Hi dear, we’re truly sorry to hear about your experience, and we sincerely apologize for the frustration it caused. While shedding can occur with human hair wigs, the level you’ve described is clearly beyond what’s acceptable. Normally it can last half year to 1 year, and we completely understand what you said and this is not normal, pls feel free to contact us directly at [email protected] with your order number — our team is ready to check it and offer a fair resolution.

The hair looks and feels nice but it…

The hair looks and feels nice but it sheds and incredible amount which is why I’m giving it 2 stars. They also offer points which can be converted in to money off products if you leave a positive review. Which probably explains the large amount of positive reviews

Celie Hair 回复2025-07-24

Dear friend, we're very sorry to hear that you were a little dissatisfied with this shopping experience, we value every customer and want to provide you solutions asap. But we couldn't find your order number after searching in our system, could you please contact us and tell us your order number? We will definitely solve the problem for you as soon as possible. This is our email address and WhatsApp number. Email: [email protected] Whatsapp number: +86 13298256880 You can contact us at any time, or you can also leave your order number here. We will get in touch with you as soon as possible and provide you with the best solution.

Very disappointed

I’m reading all the positive reviews and only wish I had the same experience. My hair was delivered supposedly to the wrong house. It’s has now been over a month and still nothing. No refund or hair. Emails only when I reach out to them with no explanation.. very frustrating! I’d just assume never to buy from this company again.

Dry, horrible construction

I ordered a 16 inch 613 human hair wig from Celie. Upon arrival I was a little disappointed for how it felt given that the reviews mentioned it's softness consistently, and it felt a bit dry (which I know is to be expected for 613 hair, but disappointed nonetheless) Not only that, but the back crown area of the wig was so thin that the tracks were so obviously visible and unable to cover up and there were strings sticking out all about the ear area. Very disappointed. Beware 😩

Celie Hair 回复2025-04-17

Hi dear friend, we are sorry that our hair didn't make you happy. We attach great importance to customer feedback. We have sent you an email and a WhatsApp message. Can you check it when it is convenient for you? Looking forward to your reply.

大家还看了