Centricity（centricity.com）在 OK.one 的综合评分为 2.3 分（满分 5 分），基于本站收录的 64 条用户评价，属于电子与科技分类，口碑较差。61% 的评价为 1 星，差评比例偏高；商家回复了 98% 的差评；近 12 个月新增 63 条。数据最后更新于 2026-08-10。
购买了 GE 壁式烤箱并在购买时选择了 Centricity 保险。 烤箱已超出 GE 保修范围，并抛出了 2025 年圣诞节晚上的代码。联系了 Centricity，截至 2026 年 4 月 13 日，我们仍然没有可用的烤箱。 多次承诺回电——但没有兑现。 像躲避瘟疫一样避开这些家伙。
Good afternoon, Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you. Once we receive this information, we will help you with your claim. Contract Number Claim Number Email Address Phone Number Thank you
用了两年的洗衣机第二次坏了。 通过电话开始索赔，当时他们的代表明确表示他不想获取该信息，我应该在线提交索赔。 就是这么做的。 大约三天后接到当地维修公司的电话并预约了服务电话。 第二天，Centricity 在没有通知我的情况下取消了预约。 （我后来得到的信息是，如果设备价格低于 800 美元，他们就不会安排维修服务。）现在我正在四处奔走，没有一个服务代表知道发生了什么或事情何时会得到解决。 如果我支付的保修费用不包括维修服务，那么我支付了什么费用？ 这种情况已经持续了三个星期，现在网站上的照片和评论已经“消失”。 黑幕公司——小心！！！
Good morning, Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you. Once we receive this information, we will help you with your claim. Contract Number Claim Number Phone Number Email Address Thank you
似乎是那些不惜一切代价避免付款的公司之一。延误和更多的延误。这是典型的糟糕保险公司。他们会说正确的话，但什么也不做。
Good afternoon, Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you. Once we receive this information, we will help you with your claim. Contract Number Claim Number Email Address Phone Number Thank you
可能是我经历过的最糟糕的客户服务。我们对所有电器都有保修，直到洗碗机四年坏了才使用它们。他们试图修复它，但没有成功。所以他们表示不再修复，然后会“检视”情况。 2 个月后.. 每周打电话 2 到 3 次以获取最新信息，每次都被告知他们会将此事“升级”到理赔部门，我终于收到了答复。这是在手机上几乎丢失之后。他们给我的报销支票比我支付的洗碗机费用低得多。所以现在我必须出去以今天的价格购买一台新洗碗机并支付安装费用。如果我说实话，保修根本不值得。由于我为这个特定的电器保修支付了 150 美元，现在我甚至没有钱去购买新的物品，尽管有这么多麻烦和头痛，我宁愿自己买一台新洗碗机。是的，我正在拿回钱，但与这家公司打交道令人心神麻木，不值得。
Good afternoon, Thank you for your feedback. We're sorry to hear about your experience. We're not able to locate your account and require additional information to assist you. Once we receive this information, we will help you with your claim. Contract Number Claim Number Phone Number Email Address Thank you _____________________________________________________________________________ Good morning, Thank you for your feedback. On 3/30/2026, a final recommendation is to approve a cash settlement for $579.00. Centricity understands this isn't the amount Ms. Randol was expecting and will continue to be here for any questions and concerns she may have. Centricity Customer Care (800) 345-6282 or [email protected] Thank you
我对 Centricity 延长保修期的体验非常令人沮丧。 自一月份以来我就没有可用的冰箱了。 初步维修（更换控制板）未能解决问题，技术人员和 GE 均表示该设备无法维修。 尽管如此，在安排另一次修复之前还是延迟了几周，只是为了重新审视已经失败的同一类型的解决方案。 根据我的经验，这个过程缓慢、重复，而且没有得到解决。我不会再依赖这种类型的报道。
Good morning, Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you. Once we receive this information, we will help you with your claim. Contract Number Claim Number Phone Number Email Address Thank you
位于北卡罗来纳州格林斯博罗的 Northern Tool 拥有我所经历过的同类商店中最好的客户服务和管理。
Good morning, Thank you for the Five-Star review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent. Thank you
请勿使用。无法用言语来形容这家保修公司的运作有多糟糕。简而言之，这绝对是浪费金钱。没有任何保修可能比使用这家公司更好。 我真的不知道他们的生意怎么样。不仅在组织内部，而且与他们“合作”的实际维修公司之间都存在零沟通，以诊断和维修您的设备。我们必须坚持每周沟通，直到现在，经过近 5 个月的时间，我们的冰箱问题得到了部分解决，这是最重要的，我们找到了一个快速解决方案，因为我们的孩子有严重的食物过敏，而且只能靠母乳才能茁壮成长。我们的冰箱/冰柜没有保持在接近温度的地方，我们无法得到修复。他们安排的“诊断”访问完全是浪费时间。第一个出来的人必须询问该设备的制造商是谁……后来才确认它没有保持在一定温度……。然后另一次访问确认我们确实没有得到冰...另一次访问告诉我们泵坏了...一次又一次浪费时间。除此之外，维修人员无法与 Centricity 进行沟通和保存访问信息，甚至无法与同一个维修人员进行后续访问，因此发现的内容与口头记录的内容之间没有任何沟通（他们只会浪费您的时间和金钱的另一个领域）。 Centricity 会在保险范围、维修费用、实际订购新部件来维修您的设备等方面与您作斗争。为了节省您的金钱和精神健康，请远离。
Good morning, Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you. Once we receive this information, we will help you with your claim. Contract Number Claim Number Phone Number Email Address Thank you
了不起的人
Good morning, Thank you for the Five-Star review. Your feedback is greatly appreciated, and we're glad that your customer service experience was excellent. Thank you
已找到该问题的解决方案。从修理工到电话帮助，每个人都非常友好。
Good morning, Thank you for the Five-Star review. Your feedback is greatly appreciated, and we're glad that your customer service experience was excellent. Thank you
尝试安排保修维修时遇到的最糟糕的客户体验。购买电器时购买了保修。一年后，洗衣机停止工作并给这家公司打电话。他们创建了一张索赔单，然后让另一家公司要求安排维修。他们有一周的约会。打电话给 centricity，看看他们是否可以找到另一家家电维修公司，他们说不，这是我在整个 SF 湾区唯一可以合作的公司。 这些保修公司在客户购买电器时抢走了他们的钱，而且客户服务很差。
Good morning, Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you. Once we receive this information, we will help you with your claim. Contract Number Claim Number Email Address Phone Number Thank you
服务很快，人很好
Good morning, Thank you for the Five-Star review. Your feedback is greatly appreciated, and we're glad that your customer service experience was excellent. Thank you
这是我第二次遇到一场绝对噩梦，试图通过我的 Centricity 保修来修复设备。第一次花了两个多月的时间才修好烤箱的旋钮。这次我目前需要 45 天的时间来修理我的冰箱。 每次我要求更新时，情况都会不同......“该零件不再制造”“我们正在等待更换估计”“我们仍在寻找该零件”“您的索赔已升级”“没有更新” 每次我打电话时，我都会被告知要等待 2-3 天才能收到更新。即使最终让主管接通（这几乎是不可能的），我也无法与他联系或从他那里得到任何更新。 我真诚地无法理解他们如何能够继续作为一个企业。在这一点上，我不妨去买一台新冰箱——也许这就是他们的最终目标。
Good morning, Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you. Once we receive this information, we will help you with your claim. Contract Number Claim Number Phone Number Email Address Thank you
体验非常顺利和轻松
Good morning, Mr. Wynn Thank you for the Five-Star review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent. Thank you, Centricity Customer Care
技术人员轻松找到了我的 Razer Care 帐户。他很友好而且知识渊博。谢谢
Good morning Mr. Robbins, Thank you for the Five-Star review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent. Thank you
这家公司是一个骗局。 自十二月以来，我姐姐一直在努力解决索赔问题。 我不知道为什么企业仍然出售这些保单。 为了解决这个问题，她已经克服重重困难。甚至她购买该商品的商家也发送了信息。 拿了人们的钱而不提供解决方案是可耻的。
Good morning, Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you. Once we receive this information we will help with your claim. Contract Number Claim Number Email Address Thank you _____________________________________________________________________________ Good afternoon, On 3/6/2026, Centricity spoke with Mrs. Dana Shealy in regards to her claim. A picture of the model and serial number tag of the air conditioner was requested to further evaluate the claim. Per the notes, Mrs. Shealy indicated the way the air conditioner is placed in the window, she's unable to take a picture of the model and serial number tag. Nor can she remove the air conditioner from the window. Please look on your service agreement for the model and serial number. Centricity will continue to be here for any questions and concerns the Shealy family may have. Centricity Customer Care (800) 345-6282 [email protected] Thank you
我的冰箱漏水了，不幸的是，这次经历变成了两个月的噩梦。 当我从库拉索岛购买冰箱时，价格为 999.99 美元，非常划算，而且为了安心，我还通过 Centricity 购买了 5 年延长保修。当冰箱开始漏水时，我联系了 Centricity 提出索赔，希望我所支付的保修能够得到兑现。 相反，我被告知他们找不到技术人员来维修我所在地区的冰箱。他们没有妥善解决问题，而是开始试图强迫我接受商店信用。这直接违背了保修条款和条件，其中规定责任限额取决于产品的购买价格。 更糟糕的是，库拉索岛网站上不再销售这款冰箱，其他零售商出售的同类型号售价约为 3,000 美元。然而他们提供大约 700 美元的商店积分，这是完全不合理的，而且远远低于购买价格。 经过数周的反复争论，Centricity 现在将责任归咎于库拉索岛，声称该商店才是需要商店信用的商店。与此同时，库拉索岛也没有提出任何有意义的解决方案。作为客户，当两家公司互相指责时，我被夹在中间。 我只是要求开一张我支付的金额（999.99 美元）的支票，该金额与保修规定的责任限额一致，但该请求已被拒绝。 到目前为止，我已经处理这个问题两个多月了，但没有解决。我已保存所有记录保修公司声明以及如何处理此索赔的电子邮件。 如果涉及库拉索岛，买家要小心。我强烈建议不要从这家零售商购买大型电器，并避免从 Centricity 获得延长保修。 由于缺乏解决方案，我现已联系相应的国家机构，并正在考虑对两家公司提起小额索赔案件。 这次经历令人难以置信的沮丧和失望。 Centricity的回应并未解释为何“经销商”没有任何1000元以下的三星冰箱出售。 根据这些条款和条件，更换件必须来自具有相似功能的同一品牌。 正如其他人在这里指出的那样，这是 Centricity 用来让您接受非常低的和解的策略！不是什么合理的事情。
Good morning, Thank you for your feedback. We're sorry to hear about your experience. On 2/6/2026, a Dealer replacement was approved for $764.99. Per the Terms & Conditions, "Technological advances may result in a current retail cost of a replacement product with a lower retail price." Centricity understands this isn't the outcome Mr. Edwards was expecting and will continue to be here for any questions and concerns he may have. CLAIM #--> 1008 QSY73 DATE SERVICE AUTH: 2/06/26 AUTH CLAIM AMT: $764.99 DEALER REPLACEMENT Thank you
花了近 2 个月的时间才做出决定，但客户服务代表一直说他们有 3-4 天的时间来回复。 您不能与任何有权威的人交谈，绝对不能与理赔部门交谈。 如果你受伤了，对他们来说并不重要，无论如何不要试图修复它。如果您这样做，他们将不会覆盖机器上的任何内容，直到您支付维修费用并向他们发送证明，即使问题不同
Good morning, On 3/5/2026, Centricity spoke with Ms. Lynnette Barnes regarding her GE dishwasher claim. Centricity would like to apologize; however, unfortunately, her claim was denied due to the Terms & Conditions of the Warranty. Centricity understands this isn't the outcome she was expecting and the inconvenience this has caused. We will continue to be here for any questions and concerns she may have. (800) 345-6282 Centricity Customer Care or [email protected] COMPLAINT: DISHWASHER DOOR OR LID ISSUE. TECH'S DIAG: FOUND UI PANEL AND TRIM BROKEN, CUSTOMER TRIED TO GLUE IT BUT IT DID NOT HOLD. AS PER T&C: W. ADJUSTMENT, MANIPULATION, MODIFICATION, REMOVAL OR UNAUTHORIZED REPAIRS OF ANY INTERNAL COMPONENT/PART OF A COVERED PRODUCT PERFORMED BY ANYONE OTHER THAN A SERVICE CENTER/TECHNICIAN AUTHORIZED BY US.
我们从宾夕法尼亚州钱伯斯堡的 Speichers Appliance 购买的已使用 2 年的 GE 洗衣机上周停止工作。根据零售商的建议，我们立即向 Centricity 提出索赔，因为我们购买了他们的延长保修期。 现在已经过去一周多了，还没有解决。我们没有收到任何主动沟通、更新或时间表。每次我联系 Centricity 时，我都会被告知索赔“正在审核中”，并指示我在几天内再次回电。 此时，我们的洗衣机无法工作，并且没有明确的前进方向。延长保修应该在设备出现故障时提供及时支持——这就是购买设备的目的。缺乏后续行动和透明度令人沮丧。 我们只是寻求与我们购买的承保范围一致的清晰沟通和迅速解决。
Good morning, Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you. Once we receive this information, we will help you with your claim. Contract Number Claim Number Phone Number Email Address Thank you ______________________________________________________________________________ Good afternoon, On 3/4/2026, a Dealer replacement was approved for $684.00. Please allow two - three business days to process. We appreciate your patience and understanding. Please call (800) 345-6282 or [email protected] for further questions and concerns. Thank you
Thank you for the five-star review! We're glad you're happy with your sprayer purchase and the extended warranty. If you ever need assistance, please follow up with us.
他们非常聪明并且善解人意，他们在所有事情上都帮助我。我非常感激。太感谢了。
Good morning Mr. Hernandez, Thank you for the Five-Star review. Your feedback is greatly appreciated and we are glad that your customer service experience was excellent. Thank you
共 64 条符合条件的评价