Centricity

Good afternoon, Thank you for your feedback. Two cash settlement payments were approved for a total of $649.00 CLAIM #--> 1008 QLO85 DATE CLAIM PAID : 12/09/25 CHECK NUMBER : 339286 AUTH CLAIM AMT : $401.00 Final Approve Date: 12/08/25 KSC COMMENT: CASH SETTLEMENT _____________________________________________ CLAIM #--> 1008 QMB85 DATE CLAIM PAID : 12/16/25 CHECK NUMBER : 339508 AUTH CLAIM AMT : $248.00 Final Approve Date: 12/11/25 KSC COMMENT: CASH SETTLEMENT Thank you for your patience during this claim process. Sincerely

I left a voicemail for Mr. Silveira to acknowledge and address the concerns he shared in his 3-star review, and to sincerely apologize for the delays he experienced with his service. I also let him know that his cash settlement claim has been approved for $1,698.00 and explained that it typically takes a few weeks for the payment to arrive. I expressed my appreciation for his patience and assured him that we’re here if he has any questions or needs further assistance.

Thank you so much for the five-star review! We really appreciate your kind words and are excited to help you with your laptop claim quickly and efficiently. If you need anything else, just let us know!

Thank you for your review! Please feel free to reach out if you have any questions about the extended warranty plan or need assistance in the future. We are here to help.