Centricity (centricity.com) has a 2.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
K
Kasey Russo · 1 review · Experienced 2026-08-04 ·
★★★★★
Horrible Company!
Horrible! I have had to make several claims on my washer. Never get a response, they will not allow you to talk to a supervisor. I was told they were going to give me a credit due to have to many claims. Next got a service call text trying one more time. I had to wait over 30 days for that. Called every day with different excuses. Spent so much at a laundromat with zero concerns. Goes out again now they have decided to give me a check that I still have to come up with 300 out of pocket to replace the exact model I have.prior to this they agreed to give me instore credit for a exact model minus taxes, set up and deliver. My washer isnt two years old yet. Biggest scam company ever. Each person tells you something different. Document every time you call, who you talked to ect.
E
Erin · 1 review · Experienced 2026-07-08 ·
★★★★★
Horrible Customer Service
On June 6, 2026, I filed a warranty claim for my GE refrigerator. The claim was assigned to a local service provider, who did not complete the repair until June 30, 2026. Unfortunately, the refrigerator failed again on July 7, 2026, just one week later, requiring me to file another warranty claim.
The second claim was again assigned to the same local service provider. On July 9, the local service provider informed me they could not diagnose the refrigerator until July 21, nearly two weeks later. I contacted Centricity on July 10 to explain the excessive delay and requested that the claim be reassigned to another authorized service provider with earlier availability. I was told the matter would be escalated.
After receiving no follow-up, I called Centricity again on July 15. During that call, I was informed that the refrigerator's serial number on file did not match the serial number on my appliance. I was instructed to update the information and call back later that day. When I called back that evening, I was told the issue would again be escalated and that a new service request would be sent to the local service provider again.
Without my authorization or request, Centricity canceled the existing service request and created a new claim on July 16. However, by July 18, the local service provider repeatedly advised me they had no record of the new request and only showed the previous claim as canceled. When I contacted Centricity again on July 18, I was told that yet another claim would have to be created because of the administrative errors. I ended that call without any resolution.
I called Centricity again on July 20 and was once more assured the claim would be escalated and sent to the local service provider. I was told that the service provider would contact me within 24 to 48 hours. By July 23, after receiving no communication, I attempted to contact the local service myself but was unable to reach anyone.
On 7/23, I attempted to email Centricity Customer Care; the email us link on the website provided bounced back. As such I emailed the Service Center email; still no response as of 7/28. The company, Big George’s, who we purchased the refrigerator from was contacted on 7/23 and provided another email, but this was only for retail locations to use. The company where the refrigerator was purchased told us they reached out to Centricity on 7/23.
On July 28, after still having no resolution, I contacted Centricity once again. I was informed that there was no record of anyone from Big George's contacting Centricity on July 23 regarding my claim. I asked to speak with a manager, but I was told that managers do not take customer phone calls. When I asked for an update, I was once again told that the claim had been sent to Mr. Appliance (listed in Centricity's system as Rebel Appliance). I reminded the representative that I had first requested on July 10 that the claim be reassigned to another authorized service provider because Mr. Appliance could not provide timely service. I asked why that had still not been done. The representative responded that assigning another provider would "take even longer." This explanation is unacceptable given that more than two weeks had already passed since my initial request for reassignment. At that point, I had to end the call because I was simply being given the same responses over and over again with no meaningful action being taken.
Throughout this process, every call to Centricity has resulted in the same response: that my claim is being "escalated." Despite numerous escalations over several weeks, nothing has changed. No one has taken ownership of resolving the issue, and no effective communication appears to exist between Centricity and its authorized service providers.
This situation has become completely unreasonable. When it became apparent on July 10 that the local service provider could not provide timely service, Centricity should have either worked directly with the service provider to expedite the repair or reassigned the claim to another authorized repair company. Instead, I have spent weeks making repeated phone calls, dealing with administrative mistakes, canceled claims, recreated claims, conflicting information, and a complete lack of coordination between Centricity and its service providers.
Due to Centricity's poor communication and failure to provide timely service, I have effectively been without a functioning refrigerator for nearly the entire period since my original claim was filed on June 6, 2026. Aside from the single week following the June 30 repair, my family has been without a working refrigerator.
Service #:BO25549; Claims: RHN71,RMJ64, and RNV67); 231-499-4375; customer: Todd Mathews
Reply from Centricity2026-07-29
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
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Phone Number
Fridgedaire refrigerator 2 1/2 yrs old freezer quit working and then a week later, refrigerator quick working. They sent a guy out one week after i called. Tech looked it over, then sent another tech out 2 weeks later, told us they would order a new compressor and 3 way valve, 8 days later, Tech came out installed new compressor but not three way valve. Called several times after because freezer would not freeze. Came out 5 days later to put 3 way valve in. Within 24 hrs, the freezer still not freezing. Now. Our refrigerator is not cold. The new compressor quit working.
Call many times, told us waiting on report from Tech. Under review. We are in our 70s, no refrigerator. I called again today. They are sending out another Tech. This started 6/11/2026. Today is July 21st 2006. Terrible customer service. We bought their warranty! Contract # BO 60463
Phone # 3303273881
Reply from Centricity2026-07-22
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
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*Update # 1*
Thank you so much for providing us your information. We will have a supervisor to reach out to you and and follow up with your claim.
We have had to use our centricity warranty for our Kitchen Aide fridge. They have sent 3 appliance repair people to our house with absolutely no solution at all. They keep giving us the run-around with no answers at all.
Just to clarify, there is no sense of urgency. The gentlemen on the phone told me that my fridge that has been leaking into my cabinet for over two months is not their problem. He also told me a manager would call me back, never happened.
Centricity also commented that a repair person would be out to our house on July 22nd between 12PM-4PM. I took off time from work to meet them. THEY NEVER SHOWED, NOT EVEN SHOCKED ANYMORE.
Edit 2***
Had an appointment on Tuesday July 28th between 12-4PM. They called and canceled the appointment at 1:35 PM THE DAY OF! Still no response from Centricity.
Reply from Centricity2026-07-20
Thank you for your feedback. We're sorry to hear about your experience. We will have our representative follow up with you regarding your refrigerator claim.
*Update*
We wanted to keep you in the loop and let you know that we’ve confirmed an appointment with the service center for today, 7/22/26, between 12 PM and 4 PM to assess your appliance. We understand how important it is to resolve this issue for you, so we also followed up with customer service and left a voicemail about your updated appointment. If you have any questions or need further assistance, please don't hesitate to reach out.
T
Tammy R · 1 review · Experienced 2026-06-26 ·
★★★★★
I have called to get dishwasher…
I have called to get dishwasher repaired 3 times. I have provided ALL information they have asked each time and yet still nothing done. They talk in circles until you get so frustrated you just give up. Will NEVER buy a protection plan from this company ever again
Reply from Centricity2026-07-10
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
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M
Megan B · 2 reviews · Experienced 2026-07-03 ·
★★★★★
Do Not use this warranty company
I called to have my GE dishwasher repaired.. Centricitys process is to have you take a picture.. the handle was completely detached from the dishwasher..so pretty obvious.. they were going to take 3 to 5 business days to get back to Oliver Dyer to have them schedule to come out and repair..so effectively delaying repair
1st phone call reported the claim, asked for clarification as to why it takes 3 to 5 days to see that the handle is disconnected from washer. To contact actual repair company. They hung up on me.
Internal communication to repair said as following
REASON FOR C ALL WAS NOT OBTAINED. NO PHYSICAL DAMAGE WAS DISCUSSED // CUSTOMER WAS AUDIBLE; HOWEVER, THE CUSTOMER WAS UNABLE TO HEAR THE REPRESE NTATIVE DUE TO A SYSTEM ISSUE. REPRESENTATIVE EXPERIENCED TECHNICA L DIFFICULTIES CAUSING THE COMPUTER TO FREEZE AND PREVENTING COMMU NICATION DESPITE TROUBLESHOOTING ATTEMPTS, INCLUDING DISCONNECTING AND RECONNECTING THE HEADSET. TWO OUTBOUND CALLBACK ATTEMPTS WERE MADE; HOWEVER, THERE WAS NO RESPONSE FROM THE CUSTOMER. REPORT TO MY SUPERVISOR
None of this happened.. a flat lie
2nd call- I called back and spoke with Steven who assured me that it would be internally reported and that my claim was in process. I am concerned that this may not be case and the claim will be delayed or denied. Will look to BBB for resolution as I have politely asked 2 times to escalate internally and this is how I was treated.
Regardless of outcome I DO NOT recommend this company and WILL NOT use them
Reply from Centricity2026-07-06
Good Morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
J
Jordan Caffrey · 1 review · Experienced 2026-07-02 ·
★★★★★
TERRIBLE COMPANY
TERRIBLE COMPANY - WE SELL THE POLICIES THEY NEVER PAY CLAIMS OR HELP CUSTOMERS - THEY ONLY HELP IF THEY SEE A BAD REVIEW - THEN THEY TELL YOU WE WILL HELP IF YOU CHANGE YOUR REVIEW! CHECK THE REVIEWS YOURSELF AND SEE
Reply from Centricity2026-07-06
Good Morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
D
Debby · 1 review · Experienced 2026-06-13 ·
★★★★★
If only I could give a NEGATIVE…RUN RUN RUN
**Hey Centricity- why don’t you tell everyone it took you over 3 weeks to finally tell me I needed to contact LG? And 2 of those weeks I had NO fridge??? Or how about why I won’t take the refund? You’re only offering $160 some dollars of a $250 dollar warranty! Plus I lost all my food in the fridge and freezer! Then you tell me I have to go and spend all the money to refill the fridge prior to reimbursing me! **DO NOT EVER PAY FOR A CENTRICITY EXTENDED WARRANT** I wasn’t getting any responses back until I reported their shady practices to several outlets. Next place will be the media….
**UPDATE**obviously their response is auto generated!! They had no troubles finding my account the 20 times I called to speak to them. DO BETTER!!
If only I could give a NEGATIVE number.....If you see Centricity anywhere on your purchase paperwork RUN RUN RUN. Nothing but a bunch of liars who keep telling a person to "call back". It's been 2 weeks and I STILL don't have a working fridge and no one from Centricity seems to care. Absolutely the WORST extended warranty company EVER. I lost a fridge & freezer full of food and still haven't gotten any sort of resolution. I call daily only to be told "it's their process". Doesn't seem to be anything anyone can do. I've spent so much time on hold (58 minutes for one call alone) I'm thinking about pursuing legal action, I'm so done with this company and their tactics. Timeline: Fridge 'fixed' 6/15/26, I called Centricity (and sent them a video) on 6/17/26 because there was water pouring out of my fridge. 6/24/26 I called Centricity because I hadn't heard from them yet. Told them the fridge wasn't working and I lost all my food. Told me to call back on 6/26/26!!! I requested to speak to a supervisor and was put onto a "call back" list. Assured someone would call me back before the end of day. Guess what?? I NEVER received a call back. I called again on 6/25/26 and was told to call back again on Friday!! I dialed again and pushed a different extension. FINALLY got someone that actually did something. (I thought) Arranged to get a repair man out, I rec'd a call from the repair place the same day asking what the deal was because Centricity only told them the ice maker wasn't working and they were there on Monday to fix it. Centricity also told them they could come on July 1st, 2026......I explained to them the TRUTH about not having a fridge. The repair shop came out 6/26/26. It's now 6/29/26 and I still have no answers despite the repair shop reporting to them the compressor is out. I was told to call back at the end of the week!! I reminded them again I still don't have a fridge. This whole situation is NOT ok!
Reply from Centricity2026-06-30
Good Morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
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Phone Number
*Update*
After reviewing the customer's complaint, we confirmed that the repair is covered under the seal system. We advised the customer to proceed with LG for the refrigerator repair. The customer also requested to cancel their warranty. We explained the cancellation process, but the customer decided not to proceed with it.
This is the worst company. Lie lie lie. Do not purchase a warranty without a lawyer. The lawyer is next for me. They have lied so much I don’t care. Anyone want to join a class action suit ?? 4 months , no washing machine.
Reply from Centricity2026-06-26
Good Morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
Update# 1
Thank you so much for sharing your information! We've found your washer account and see that a check was mailed on 06/02/26. We're already checking in with our accounting team to find out the status of your check, and we'll be sure to keep you updated every step of the way.
Update# 2
I understand this situation can be frustrating. The check has not been cashed yet, and we’ve reached out with a voicemail to clarify the mailing address once more. Our Accounting department has assured us that they sent the check twice. We truly appreciate your patience and would love to help resolve this, so please feel free to contact us at 877-435-6336.
M
Misty Eason · 1 review · Experienced 2026-06-23 ·
★★★★★
Centricity is the WORST…DO NOT BUY THEIR WARRANTY
If I could give a negative star I would. My dryer has been broken for a month. I keep sending new videos the correct length and from different phones. They complain that the videos can’t be played and until I can send one they can open I can’t have my dryer repaired. An agent admitted that the video issue is on their side but I still can’t have my dryer repaired. Do Not BUY a warranty from these people!!
Reply from Centricity2026-06-26
Thank you for your feedback. I'm truly sorry to hear about your experience, and I understand how frustrating this must be for you. We have reviewed your last email and successfully set up your claim with Dons TV & Appliance. We tried to reach out to you but were unable to connect. If you still need assistance, please don’t hesitate to let us know.
I would give zero stars if I could. I opened a claim on 4/13/2026. Sent video and did all they asked to have a repair on whirlpool dishwasher. Received a text 5/6 stating I was receiving $578.99. Have not received check. Called back every week since and they say it will be sent out this Thursday wait 7 - 10 days. Still no check. Called again 6/19 they confirmed again I must wait another 7 - 10 days for check. Ask to speak to supervisor not on site since I opened claim. No call back. Horrible customer service no help at all.
Reply from Centricity2026-06-23
Good Morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
T
Thomas Jones · 2 reviews · Experienced 2026-05-31 ·
★★★★★
This is the biggest joke for a warranty…
This is the biggest joke for a warranty company. We hope that some type of class action lawsuit will be filed against this company and we will happily join it. It is June 12. I filed my claim on May 31st. We have been without a dryer for 13 days. This company will not communicate with you. You will have to repeatedly call them and even then the information you receive will be vague. At this point, we should receive the repair on our dryer and the money back for the warranty we bought up front. They didn't have to wait on my money, why should I have to wait on my repair. I have never filed a claim with this company. This is the only claim we have made and this piece of shit company won't do a damn thing. Who do I have to f u c k to get my dryer fixed??????
Reply from Centricity2026-06-17
Good afternoon,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
Update #1
We wanted to reach out to see if we could offer our assistance with your dryer claim. We tried to contact you but unfortunately couldn’t connect. We’ve sent an email to the address you provided and hope to follow up with you on Monday. Your situation is important to us, and we’re here to help.
J
JH · 3 reviews · Experienced 2026-06-11 ·
★★★★★
Full Garbage!
Full Garbage!
I waited 5 weeks for a repair to be done on a washer and all I got was a run around with "wait another 3-5 days for weeks on end.
Wouldn't buy this warranty again if they gave it to me as it is totally worthless. The retail location I purchased the washer from can't assist as they have cut all ties with the company due to failure to provide services.
Don't waste a dime on this- They were called EPIC and now are Centricity.
Reply from Centricity2026-06-17
Good afternoon,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
This was the absolute worst warranty experience I've ever had. After 6 months I am getting a check for 1/3 of what my GE refrigerator cost. It is now broken beyond repair after 5 visits from the unreliable and clueless repair company that they contract with. My ice maker was leaking, that's it. Now I have no water coming through at all and a door that won't stay shut. refrigerators only stay cold when the door is shut! BTW as of today I was told yet again that I will get that check that was supposed to be sent on May 21st. I don't believe or trust them anymore.
Reply from Centricity2026-06-03
We sincerely apologize for the delay in processing your claim and understand how frustrating this experience has been. We appreciate your patience while we worked to complete our review.
I have confirmed that a check in the amount of $1,899.00 has been processed to fulfill your service contract claim. The check is scheduled to be mailed tomorrow (Thursday) via standard postal mail.
Please allow 7–10 business days for delivery. We understand you've been waiting for a resolution, and we're glad to be able to provide this update.
Thank you again for your patience and understanding. If you have any questions or need additional assistance, please don't hesitate to contact us.
K
Krista Cohenno · 1 review · Experienced 2026-04-08 ·
★★★★★
Terrible company
Centricity is the worst company I have ever worked with. They have their help desk agents give you the same response every time you call. I started our claim on April 8th of this year. After jumping through hoops and sending all the information they requested I still have not received a check to replace my washing machine. This is a terrible company. My next move is to file a complaint with the Better Business Bureau.
Reply from Centricity2026-05-26
We are very sorry for the frustration and inconvenience you experienced with your claim, and we truly appreciate your patience while we looked into this matter. After reviewing your case, we discovered that the check was not processed correctly at the time, and we sincerely apologize for this oversight.
We want to assure you that our claims team has now corrected the issue, and your check is scheduled to be mailed out this Thursday. Once it has been sent, please allow 7–10 business days for delivery.
Thank you again for your understanding and for giving us the opportunity to make this right. Your experience is important to us, and we’re committed to improving moving forward.
C
Cindy · 1 review · Experienced 2026-04-04 ·
★★★★★
1 star only because I can't give lower
1 star only because I can't give lower. We have a refrigerator covered by centricity through our appliance company. Technician said there is a waterline break in the refrigerator's wall and reported it to be non repairable.The leak also caused damages to our home, to the kitchen floor and wall. 1st centricity looked into sending out a 2nd Technician Then they tried to claim the waterline break was in our home and not the fridge. Then they claimed our appliance store didnt send the the information they needed, even after confirming this on a 3 way call with centricity and the appliance store. Over a month now, I call them daily and get the same " we should have an answer in 48 hours. " they refuse to allow me talk to anyone with authority. When you call their message says to go to the website to get faster and up to date information on your claims. But the website says our claim is closed. When I ask about this , they say that when the Technician gives their report then they close the claim. ???? What???? Then they kept changing the story. I spent hours on the phone trying to get our situation resolved. Never able to talk to a supervisor or anyone with authority to resolve our claim. Calls are not returned. I still call daily, am still be told wait 48 hours.
Update: Only after I filed a complaint with the BBB, Arizona Department of Insurance and Financial Institutions, federal trade commission and a certified letter to their headquarters in Florida did i finally get any action. They are sending a check for only 2/3's of our purchase price of our refrigerator, nothing for the damages to our home. Our appliance store stopped using centricity a year ago. They claim that they deal with 3 or 4 complaints on them daily, and they are unable to get centricity to do anything.
For them to say in their response, that they were finally able to reconnect with us??? Really, I called daily.
Reply from Centricity2026-05-15
We sincerely apologize for the delay you experienced with your refrigerator claim, and we truly appreciate your patience and understanding throughout this process. We understand how frustrating delays can be, especially with an important appliance claim such as this one.
We were finally able to reconnect with you and complete the handling of your refrigerator claim. Your reimbursement check in the amount of $2,099 has been successfully processed and was mailed out yesterday. Please allow approximately 7–10 business days for delivery by postal mail.
Again, we apologize for the inconvenience and appreciate the opportunity to assist you. If you have any additional questions or need anything further, please feel free to contact us.
Easy to purchase and hopefully I’ll never need it ;)
Reply from Centricity2026-04-30
Thank you so much for leaving us a 5-star review! We appreciate your feedback and are glad you're enjoying your laptop.
T
Tim · 1 review · Verified · Experienced 2026-04-20 ·
★★★★★
They honored the extended warranty and…
They honored the extended warranty and issued check to help replace Maytag washing machine that needed parts which were not available.
Reply from Centricity2026-04-22
Thank you so much for leaving us a 5-star review! We're glad to hear that your washer claim was handled smoothly. If you have any other questions, please don't hesitate to reach out to us again. We're always here to help!
They are no help, they do not want to pay out to have my refrigerator replaced or fixed. We have been waiting since april2, 2026. Waiting for an answer since than and every time we call we get the run around. They haven't even reached out to the service center that they sent out. Compressor and Evaporator both went out on our $4000.00 Ge Profile that we bought the ex. svr paln for. Shitty service
Reply from Centricity2026-04-17
Good afternoon,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
A
Angie · 1 review · Experienced 2025-12-30 ·
★★★★★
DON’T DO IT!!!
DON’T DO IT!!!
Steer clear of Centricity for a warranty!!!
I bought a new Whirlpool refrigerator. Approximately only 1 year after purchasing, the LED module(the only illuminating light in the refrigerator on the top) stopped working!! Five months later, after multiple phone calls to Centricity and my appliance store, I still have no resolution!!
Understand this: This warranty company now contracts out their appliance REPAIR. Since April 2025, you can no longer call your appliance store and get it fixed under the warranty. You have to call Centricity who then calls Whirlpool who then calls a third party company called “Diamond” too fix the repair. AND…isn’t it so convenient that Diamond only has the hours of 8am to 6 PM for the repair and doesn’t give you a small window(only until the DAY BEFORE)when you work a full-time job!!!!!!
So do I regret buying a 300+ dollar extended warranty for a job that will cost much less to repair and A HUGE HEADACHE TO BOOT!? You bet I do.
I have wasted, countless phone calls on the phone with Centricity with absolutely incorrect information about my warranty AND Incorrect information about a claim made. Honestly, the whole thing is an absolute disaster over a simple LED light NOT illuminating in my refrigerator after ONE SHORT YEAR.
And why did centricity decide to deal with a third-party to fix appliances? Geez one guess….MONEY. To save MONEY FOR THEMSELVES. They do not care about the customer.
HIGHLY RECOMMEND STAYING AWAY.
Reply from Centricity2026-04-17
Good afternoon,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
