Centricity (centricity.com) has a 2.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
Automated system sucks; every time you call you go through the same process to get an answer. The original estimate did not provide an equal credit to my TV
Reply from Centricity2025-12-26
Good afternoon,
Thank you for your feedback.
Two cash settlement payments were approved for a total of $649.00
CLAIM #--> 1008 QLO85
DATE CLAIM PAID : 12/09/25
CHECK NUMBER : 339286
AUTH CLAIM AMT : $401.00
Final Approve Date: 12/08/25 KSC
COMMENT: CASH SETTLEMENT
_____________________________________________
CLAIM #--> 1008 QMB85
DATE CLAIM PAID : 12/16/25
CHECK NUMBER : 339508
AUTH CLAIM AMT : $248.00
Final Approve Date: 12/11/25 KSC
COMMENT: CASH SETTLEMENT
Thank you for your patience during this claim process.
Sincerely
J
John · 7 reviews · Verified · Experienced 2025-11-17 ·
★★★★★
The turnaround time from having the…
The turnaround time from having the unit deemed unrepairable to getting a replacement can improve. In our case it was over a month without a refrigerator.
Reply from Centricity2025-11-18
I left a voicemail for Mr. Silveira to acknowledge and address the concerns he shared in his 3-star review, and to sincerely apologize for the delays he experienced with his service.
I also let him know that his cash settlement claim has been approved for $1,698.00 and explained that it typically takes a few weeks for the payment to arrive.
I expressed my appreciation for his patience and assured him that we’re here if he has any questions or needs further assistance.
Centricity was really easy to work with. They covered my RazerCare plan and were very attentive to what my issue(s) were. They resolved them with Razer very quickly and did not pull any typical baloney I've seen with other warranties. I would absolutely use these guys again!
Reply from Centricity2025-09-19
Thank you so much for the five-star review! We really appreciate your kind words and are excited to help you with your laptop claim quickly and efficiently. If you need anything else, just let us know!
It's hard to write a review for this company since I purchased this policy through an Appliance Distributor.
The Distributor endorsed this company once I inquired whether they sold an extended warranty plan. I can only hope that when the time comes to use this policy, this company will provide the service they talk about.
Reply from Centricity2025-06-24
Thank you for your review! Please feel free to reach out if you have any questions about the extended warranty plan or need assistance in the future. We are here to help.
