Centricity

Centricity Complete Failure

Bought a GE wall oven and opted for Centricity insurance with the purchase. Oven was out of the GE warranty and threw a code Christmas night, 2025. Contacted Centricity and we still do not have an operational oven as of 4/13/26. Multiple promises of callbacks - none kept. Avoid these guys like the plague.

Shady Company

Two year old washer broke for the second time. Started a claim by phone, at which time their rep made clear that he didn't want to take the info and I should file the claim online. Did just that. Received a call from a local repair company about three days later and set up an appointment for the service call. The following day, the appointment was canceled by Centricity without notifying me. (I have since gotten the info that if the appliance is below $800, they do not schedule service repairs.) Now I'm getting the run-around, with none of the service reps knowing what's going on or when things will be resolved. If the warranty I paid for doesn't cover service repairs, then what did I pay for? This situation is going on three weeks, and now the photos and comments made on the web site have "disappeared". Shady company -beware!!!

appears to be one of those companies…

appears to be one of those companies that avoids paying at all costs. Delays and more delays. This is your typical awful insurance company. They will say the right things but do nothing.

Probably the worst customer service I…

Probably the worst customer service I have ever experienced. We have warranties for all our appliances and have never had to use them until four years in our dishwasher broke. They tried to repair it, but couldn’t. So they said they will no longer repair and then will “review” the situation. 2 MONTHS LATER.. after calling 2 to 3 times a week to get an update and each time being told they would “escalate” the matter to the claims department, I finally received an answer. This is after almost losing it on the phone. They are giving me a reimbursement check that is much lower than what I paid for the dishwasher. So now I have to go out and buy a new dishwasher at today’s price and pay for installation. If I’m being honest, the warranty just isn’t worth it. Since I paid $150 for this particular Appliance warranty, and now I am out of pocket even more to buy a new item, for all the hassle and headache I would have rather just bought a new dishwasher on my own. Yes, I’m getting money back but dealing with this company is mind numbing and not worth it.

My experience with Centricity’s…

My experience with Centricity’s extended warranty has been extremely frustrating. I have been without a working fridge since January. The initial repair (control board replacement) did not resolve the issue, and both the technician and GE indicated the appliance was not repairable. Despite this, there were several weeks of delays before another repair was scheduled, only to revisit the same type of solution that had already failed. Based on my experience, the process was slow, repetitive, and did not lead to a resolution. I would not rely on this type of coverage again.

Northern Tool in Greensboro

Northern Tool in Greensboro, NC has the best customer service and management of any stores of the like I have experienced.

DO NOT USE

DO NOT USE. There are no words for how terribly run this warranty company is. In short, it is an absolute waste of money. You’re likely better off with no warranty at all than to use this company. I truly do not know how they are in business. There is zero communication not only within the organization itself, but with the actual repair companies they “work with” to come out and diagnosis and repair your appliances. We have had to stay up on them with weekly communication to only just now, after nearly 5 months, found a partial resolve to our refrigerator issue which was of the utmost importance we found a quick resolution as our child has severe food allergies and has only been able thrive off breast milk. Our refrigerator/freezer weren’t staying anywhere near temperature and we couldn’t receive a fix. They set up “diagnostic” visits that were an utter waste of time. The first one who came out had to ask who the manufacturer of the appliance was… only to later confirm it wasn’t staying at temperature…. then another visit to confirm we indeed were not getting ice… to another visit to tell us a pump was bad… on and on of waste of time. On top of this, there is no way for the repair men to communicate and save information from visits with Centricity nor for follow up visits even with the same exact repair man himself so there is no communication between what was found and what was verbally documented (another area they’ll just waste your time and money). Centricity will fight you on coverage, on cost to repair, on actually getting the new pieces ordered to repair your appliance etc etc. Save your money and your mental well being and stay far away.

Amazing

Amazing people

Very helpful and friendly

A solution was found for the issue. Everyone, from the repairmen to the phone help were very friendly.

Warranty Service is Horrible, Don't Do Business with Them

Worst customer experience ever trying to get a warranty repair scheduled. Purchased a warranty when purchasing appliance. After an year the washer stopped working and called this company. They create a claim ticket then give another company to call for scheduling repair. They have appointment a week out. Called back centricity to see if they can find another appliance repair company and they're like no this is the only one in the entire SF Bay Area I have to work with. These warranty companies scoop up customers money when they purchase appliance and have a pathetic customer service to deal with.

Great company

Quick service, nice people

Absolute nightmare trying to get my refrigerator fixed.

This is my second time dealing with an absolute nightmare trying to get an appliance fixed through my Centricity warranty. The first time took over two months to get a knob on my oven fixed. This time I'm currently at 45 days trying to get my refrigerator fixed. Every time I call for an update, it's a different story... "the part is no longer made" "we are waiting for a replacement estimate" "we are still looking for the part" "your claim has been escalated" "there is no update" And every time I call I'm told to wait 2-3 days for an update. Even after finally getting a supervisor on the line (which is nearly impossible), I cannot get back in touch with him or any updates from him. I sincerely cannot comprehend how they are able to continue on as a business. At this point, I might as well go buy a new fridge - maybe that's their end-goal here.

Jack

Experience was very smooth and easy

Impressive …

Tech found my Razer Care account easily. He was friendly and knowledgeable. Thanks

This company is a sham

This company is a sham. My sister has been trying to get a claim settled since December. I am not sure why business still sell these policies. She has jumped through hoops to get this taken care of. Even the business she bought the item from has sent information. Shamful taking peoples money and not providing a resolution.

Buyer Beware: Curaçao & Centricity Extended Warranty

My refrigerator developed a leak, and unfortunately this experience has turned into a two-month nightmare. When I purchased the refrigerator from Curaçao, it was a door-buster deal for $999.99, and I also purchased the 5-year extended warranty through Centricity for peace of mind. When the refrigerator started leaking, I contacted Centricity to file a claim expecting the warranty I paid for to be honored. Instead, I was told they could not find a technician to service the refrigerator in my area. Rather than resolving the issue properly, they began trying to force me to accept store credit. This directly contradicts the terms and conditions of the warranty, which state that the limit of liability is up to the purchase price of the product. To make matters worse, the refrigerator is no longer sold on the Curaçao website, and comparable models sold by other retailers are around $3,000. Yet they are offering roughly $700 in store credit, which is completely unreasonable and far below the purchase price. After weeks of back-and-forth, Centricity is now shifting blame to Curaçao, claiming the store is the one requiring the store credit. Meanwhile, Curaçao has not provided any meaningful resolution either. As the customer, I’m stuck in the middle while both companies point fingers at each other. I simply requested a check for the amount I paid ($999.99), which aligns with the warranty’s stated liability limit, but that request has been denied. At this point, I have been dealing with this issue for over two months, with no resolution. I have saved all emails documenting what the warranty company has stated and how this claim has been handled. If Curaçao is involved, buyer beware. I strongly recommend not purchasing major appliances from this retailer and avoiding the extended warranty from Centricity. Due to the lack of resolution, I have now contacted the appropriate state agency and am considering filing a small claims case against both companies. This experience has been incredibly frustrating and disappointing. The response from Centricity does not explain why the “dealer” does not have any Samsung refrigerators for sale under 1,000. Per those terms and conditions the replacement must be from the same brand with like features. As others have pointed out on here this is a tactic used by Centricity to get you to take a very low settlement! Not what’s reasonable.

Took almost 2 months for a decision but…

Took almost 2 months for a decision but customer service representatives kept saying they had 3-4 days to respond. You can't talk to anyone with authority and definitely not claims department. Doesn't matter to them if you are injured, by all means don't try to fix it. If you do they will cover NOTHING on the machine until you pay for the repair and send them proof even if different issue

Unresponsive and Untimely

Our 2-year-old GE washer, purchased from Speichers Appliance in Chambersburg, PA, stopped working last week. We filed a claim immediately with Centricity, as advised by the retailer, since we purchased their extended warranty. It has now been over a week with no resolution. We have received no proactive communication, updates, or timeline. Each time I contact Centricity, I am told the claim is “under review” and instructed to call back again in a few days. At this point, we have a non-working washer and no clear path forward. An extended warranty should provide timely support when an appliance fails — that is the purpose of purchasing one. The lack of follow-up and transparency has been frustrating. We are simply looking for clear communication and prompt resolution consistent with the coverage we purchased.

Great products and warranties.

They were very smart and understanding…

They were very smart and understanding they helped me with everything. I’m very grateful. Thank you so much.