Centricity (centricity.com) has a 2.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
Very frustrating and will never get one of these warranties again!last year my drier quit working after only 2 years. Took 3 weeks for someone to come out to just look at it and then I heard nothing back for weeks. On Thanksgiving Day I got a call from and offshore Centricity representative saying that they determined that the part was too e pensive and they would give me a credit to replace the drier. Yes, it’s great that they replaced it, but I went a month and a half with no drier. Now my oven quit working and tha warranty is also with Centricity. It’s going to be 2 weeks before they will even send a repair guy to look at the oven and will then have to submit their report to Centricity to get approval to even order the part…and then I’ll need to wait until they can get back out to install it or if the whole unit will need to be replaced. So now I’m looking at at least a month with no oven and I have a party planned that I will need my oven to prepare the food.
Reply from Centricity2026-03-03
Thank you for your review. We appreciate your patience, and we hate to hear your experience did not meet expectations. Please follow up with your information regarding the request we sent, and we will assist with your claim.
L
Lisa Ludwig · 1 review · Experienced 2026-02-27 ·
★★★★★
Fallen from Grace
Centricity used to provide a quality extended service contract to our customers. In the last year they have opted to become a cut rate, cut throat kind of business. Though we no longer offer their service contracts, we are stuck doing business with them until 2029 when the last of our customers contracts with them will expire. They try to undercut every claim that is filed with them. Between not reaching to customers or dealers in a timely manner, circumventing the dealer and offering resolution at a fraction of the original purchase price of the appliance, making demands that we get case numbers from the manufacturer despite the unit being out of the manufactures warranty, and who knows what the next hoops will be to jump through, this company is AWFUL to work with.
Reply from Centricity2026-03-02
Good morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Phone Number
Thank you
D
Dee · 1 review · Experienced 2026-02-20 ·
★★★★★
Deliberately obstructive, deliberate delays
Their website is useless. I tried to open a new claim and it kept asking me if I wanted to view an old claim. The phone number is in tiny text and hard to find. Then when you call, you have to provide all this info even though they already have associated with your phone number. "For security". From someone impersonating you to get your dryer fixed?? Then the system says it will try to locate a repair appointment which is nonsense because they haven't had the chance yet to delay you over and over before they open a claim. They make you recite again all of the info to the agent you already gave to the automated system and that they are looking at on your screen, name number address email model number serial number. Then they tell you to unplug it for 15 minutes to do a factory reset on an appliance that doesn't reset because it has no electrical components. It's not really for a reset, it's to delay and frustrate you more. No one ever ever ever ever tells you to unplug anything for me than 2 or 3 minutes. But ok. Then when you call back, they tell you they can help you until they you send a picture of the tag from the dryer that has the serial number and model you already gave to them. Then you'll get a call on 3 business days. Meanwhile you don't have a working appliance. And that's just waiting 3 days for a call back, not counting how long it takes to get a repair company there. They find every reason to put you off and make you call back over and over again. People have lives that do not accommodate this obstructive process.
If they really wanted to help you quickly, they'd stop using the automated system- because it *never* makes an appointment and the info it takes is just requested again- not ask you to try troubleshooting irrelevant to your appliance, ask for the model and serial number photo up front, etc.
My previous repair call, the agent literally told me to send video of a sound. A sound.
If you have an appliance seller that uses this, you might want to rethink and go to a different place. It's designed to make you give up.
In response to the response-
NO a Team Lead didn't call me back. Someone with an 888 number who *might have* been called me and hung up without leaving any message, so who knows. That's not an honest effort to help, thats checking a box.
3/10 Update- jerked around some more, was asked yet anotherv time to send a photo of serial number, and when I said I already had, they asked me if O had confirmation, I said I had the screenshot of the website where I uploaded it (which I did because I knew they'd say they didn't get it) and they said, no no and it by email, even though the last 2 agents told me no no, we don't use email anymore.
Finally, an "agent" with crowing roosters and children yelling in the background called me and scheduled an appointment for 8-12 today, no one showed (surprise!!!), I called, they jerked me around some more- oh we still need this other department to tell us if they're going to service or replace the item- oh, they canceled the appointment- but I guess they forgot to tell me that and I lost a half day of work FOR NOTHING.
I called back and a "supervisor" told me to call the store, I called the number while he was on hold, and put them both on speaker so he could hear the repair page say they no longer work with Centricity and have no for a long time. So now he says, oh. Well we are working to find out if they are going to repair or replace or send me a buyout.
I called the store where I bought it and they basically said tough s**t you'll have to keep arguing with Centricity.
So I'm f**ked.
I'll say this- if you *ever* buy a warranty on an appliance, search reviews on that company before you do. You're better off saving your money for a new appliance than buying it from a company in another country where they have no resources or communication with repair places in *this* country.
Reply from Centricity2026-02-23
Thank you for your review. We appreciate your patience and hate to hear your experience did not meet expectations. A Team Lead called you to address any concerns but we did not receive an answer. Please follow up with us for further assistance. We value your feedback and are committed to improving our customer's experience.
I have not had to use this service yet. I am hoping that the service will be great
Reply from Centricity2026-02-24
Thank you so much for your five-star review! We're thrilled you chose to purchase the extended warranty for your refrigerator. Whenever you're ready, we're here to help with any claims you may have in the future. Your satisfaction is our priority!
Updating my review. After a few months of back and forth, the company sent me a check to replace my washer.
Reply from Centricity2026-02-24
We're glad to have had the opportunity to assist you with your washer. Thank you again for updating your review, and please reach out if you need any further assistance.
I
Ileene T · 6 reviews · Experienced 2026-02-19 ·
★★★★★
DO NOT BUY
If I could rate lower than 1 star I would. I have been waiting since 11/28/2025 for a repair on my refrigerator. I had to file the claim twice and I have called this company several times with no results. I have given them the requested information as well as pictures of the issue, still no repair. I am hopeful I can get my money back for the 3 warranties I have purchased from this company. Apparently no local appliance repair places will work with them due to issues getting paid. I feel ripped off!
Reply from Centricity2026-02-20
Good morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
Had purchased extended warranty and when my washer did not operate as should be I was given a refund. Not as much as I expected, as I paid 900.00 for washer and 199.99 for extended warranty. My credit was only for 649.00. Was thinking it should have been at least 800.00.
Reply from Centricity2026-02-23
Thank you for the Five-Star Review. Your feedback is greatly appreciated, and we are glad that your washer claim was resolved promptly.
D
DS · 1 review · Experienced 2026-02-17 ·
★★★★★
Beware of this company
Since July 2025, we have been trying to have our oven repaired or replaced with Centricity Epic Protect, but the issue remains unresolved after more than seven months. Despite over 20 phone calls and at least 10 claim records, the company has repeatedly refused to authorize either a repair or a replacement. Two different service companies were dispatched, but when they requested approval for parts or indicated the oven required replacement, authorization was denied. In some cases, the warranty company claimed they had contacted repair providers who later reported having no record of the request, and we have even received emails incorrectly stating the service was completed. We continue to be given assurances that the matter is being investigated, yet no action is taken. After months of delays, denials, and misinformation, the warranty has proven completely ineffective, and our oven is still not repaired.
Reply from Centricity2026-02-18
Good morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
J
Joe Lair · 1 review · Verified · Experienced 2026-02-09 ·
★★★★★
They handled it very well and…
They handled it very well and professionally.
Reply from Centricity2026-02-17
Good morning,
Thank you for the Five-Star Review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent.
Thank you
V
VAl PAGE · 1 review · Experienced 2026-02-17 ·
★★★★★
if this company is your warranty " im sorry "" you been scamed
BBB read all then reviews this company is scammmmmm
Reply from Centricity2026-02-18
Good morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
Have had an issue with a built in ice maker since November. Bodewell diagnosed it as well as another company who Centricity sent as they didn’t trust the manufacturers own company. We’ve send videos, diagnoses from both numerous times. Still cannot get an approval for repair, no calls back, no emails back, no one coming out as promised. All lies, delays, deflection. They have no clue what’s going on. Will get the AG and insurance commission involved. Absolutely a joke of a company and waste of money / time.
2/17/26 update per Centricity's reply - my name here is my name on the contract, you should be able to easily find me in your systems...
Reply from Centricity2026-02-17
Good afternoon,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Claim Number
Contract Number
Email Address
Phone Number
Thank you
*Update*
Thank you for taking the time to share your experience, and we truly appreciate your patience while we carefully reviewed your claim. We understand how frustrating it can be to deal with appliance issues, especially when it involves something as essential as your refrigerator.
After a thorough review, our claims team worked to provide assistance by offering a concession through GE Monogram to replace your refrigerator. In accordance with the terms and conditions of your agreement, coverage decisions and resolution options are handled at our discretion. When the replacement option was declined, we extended a cash settlement offer in the amount of $5,825.42 as an alternative resolution.
We understand that this was not the outcome you were hoping for, and we’re sorry that we were unable to reach a resolution that met your expectations. At this time, the replacement option or the cash settlement offer remains available should you choose to move forward with either.
S
Sean Segal · 1 review · Experienced 2026-02-09 ·
★★★★★
Worst company ever
Worst company ever. They lie about timeframes. The supervisor said, "yes, I understand you'll file a complaint. Go ahead! That's fine."
Reply from Centricity2026-02-10
Good morning Mr. Segal
Thank you for your feedback. We're sorry to hear about your experience. Also, we sincerely want to apologize to you for the amount of time it has taken to process your claim.
Mr. Segal, Centricity will continue to keep you updated on the claim process.
Please don't hesitate to call us at (800) 345-6282 or email us at [email protected] for further questions and concerns.
Thank you
They were very helpful when I was looking at generators
Reply from Centricity2026-02-10
Good morning Mr. Schmitz,
Thank you for the 4-Star review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent.
Thank you
It was wonderful news to know that I received a message that I had 6 months with 0 APR , on my purchase and accumulated points at the same time.
Reply from Centricity2026-02-09
Good morning,
Thank you for the Five-Star review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent.
Thank you
M
Meghan Miller · 7 reviews · Experienced 2026-01-25 ·
★★★★★
Slow service while giving you the run around
*Update*
Centricity had a US based person call after my review and said they would get this claim taken care of immediately. It wasn't any faster than the multiple people I had talked to on their customer service line for the last week and few days. They also asked if I would update my review for this timely service. I said sure because I didn't want to compromise getting the service I needed. I now have vinyl floors and cabinets to fix from the leaky dishwasher. I wonder how many other positive reviews were people like myself who felt obligated so they could get what they need.
I submitted a claim last week that my dishwasher was leaking. We had it confirmed by a plumber it was a part and not plumbing so I escalated the ticket by uploading a video. Each time I talked to someone there was something different. First, they had seen the video and said they had contacted the appliance company for a replacement and it would take a few days. Then when I called back they needed me to send the bar code on the inside of the dishwasher. Fine. Then they needed me to upload the video because they hadn’t gotten it. Then it was too big so they needed me to send again. This morning, a full week later, they said their claims department was still working on it because it was under $800 and somehow that makes the claim more difficult and they wouldn’t have an answer for me till Wednesday this week. All the while it’s still leaking water and ruining the floor and cabinets in my kitchen.
It's crazy to me there's not some sort of emergency offering, even if carried a fee, for claims that involve something more time sensitive like a leak. I get not every appliance issue is an emergency (even if it feels like it to the customer) but at this point a replacement will happen two weeks after the initial incident and an unknown amounts of damage to my floors and cabinets. If the appliance company you're looking to buy from uses Centricity, look elsewhere.
Reply from Centricity2026-02-03
Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your dishwasher claim and understand how frustrating this experience has been. Please know that we are actively checking with our claims department to expedite the review, and we will follow up with you as soon as we have a final resolution. We appreciate your patience and the opportunity to make this right.
*Update*
Great news! Our claims department has approved Grand Appliance and TV to take care of replacing your dishwasher. Our Vendor Supervisor has already reached out to you with the update. If you have any questions or need any more help, just let us know! We're here for you and happy to assist.
S
Sandy · 3 reviews · Experienced 2026-01-25 ·
★★★★★
Early January 2026 our Matag washer…
Early January 2026 our Matag washer went out. It was having issues in December 2025. I have spent hours (literally) on the phone trying to get help from Centricity....they keep giving us hoops to jump through. Each time we did the work they asked for. Today is 1/28/2026 and we still have not heard back from them. Weeks ago they said our washer was repaired to many times and they would write a check to us or to the appliance store. We had to go buy a new washer. Centricity does NOT call you to let you know updates. The customer service people are usually nice, but not always helpful.
This is my second time posting on Trustpilot concerning this washing machine. Status as of today;
I called customer service ; I was told that they are waiting for paperwork from the repair company on a repair that happened on Dec. 1st. I checked my calendar and there was NO repair done on that date. The customer service guy said he couldn't make a change on the notes by my clarifying things. I tried explaining things again and he still wouldn't change things or update the notes. He said he needed the appliance company's paperwork. (frustrating like heck.) So I hung up and called the appliance company. They reminded me that I had called them on Dec. 1st and told them the washer was possibly leaking water but, after going back into the laundry area, saw it was a plugged drain that wouldn't empty into the drain pipe because it was plugged with lint. So I told the appliance company we could fix that...and no one came out. The problem was not the washer - it was the drain. Which is why there was nothing on my calendar! It all made sense to me! So I called Centricity again and got another customer service person who was wonderful and actually understood the whole story, edited the notes and forwarded them to claims department for a final judgement and solution! So now its another waiting game. I will update again!
I have had to jump through too many hoops, spent hours on hold waiting for answers and have experienced exhausting frustration trying to get this issue solved. After all I have been though with Centricity, my recommendations would be to avoid this company if at all possible.
UPDATE 1/29/2026 Thank you, Centricity, for your reply. While the reply may sound good, it does not fix the issue at hand, it is actually evasive. Thus far "help" seems to be deliberately unhelpful. I actually want to raise the stars on this report with a positive solution. The door of opportunity is still open for this to happen, and we are waiting! I am hopeful that someone wonderful in Centricity will get ahold of this claim and do what they originally said - write us a check for what the Matag is worth. I will update when that happens! 2/11/2026 Update; Still no resolution. I have spoken to 4 customer service people who updated the records and they keep giving me another hoop to jump through. The last problem was from December 1st when I called the appliance repair and told them the laundry room had water in it so I thought it was the washing machine leaking. Turns out, it was the wall drain that was plugged with lint. NOT THE WASHER. No repair person came out. We fixed it by snaking the wall drain!!!!!!! I explained this to every customer service guy over the phone but still nothing was resolved!
The 3rd call guy said I needed to send a photo of the drain snake we purchased to clean out the wall!!!!!!! At this point the insanity was so clear to see I was just embarrassed for them! Customer service guy #3 hung up on me. I called back and got #4. This time I explained things calmly and just asked for a supervisor. Apparently all of the previous explanations were removed from the notes. After a wait, I finally got to speak to a supervisor. I was on hold again for about 20 minutes, and she then explained that she fixed the notes, and forwarded things to claims department. Since it had been almost 3 months, we had to purchase another washer. I asked her to put in a note for them to send the check to us. She explained that it would be useless for them to send the check to the appliance store since we already purchased the washer. (Did they plan it that way?) She said it would be a week to a week and one half before the claim is figured out. What do you want to bet on them sending the check to the appliance store for us to purchase a replacement washer? If they send us the check, I will raise the stars! Even after all the frustration, exhaustion and insanity of this case! Contract # AY82507
5/2/2026 update; We were denied in April because we had the old washer unplugged & removed from the laundry room so we could install a new washer. We eventually hauled off the old washer after a month plus sitting in the garage unrepairable. Who in the world would keep a broken washer plugged in - in the laundry room - for 3-4 months? Contract # AY82507
Reply from Centricity2026-01-29
Good morning,
As of January 29, 2026, the claim for Mr. and Mrs. Bristow remains under Economic Repair Review.
We sincerely apologize for the ongoing delay and deeply regret the inconvenience, stress, and disruption this situation has caused in their daily lives.
We understand how challenging it is to be without a properly functioning appliance, and we truly appreciate the patience and understanding they have shown throughout this process.
Please know that their claim continues to be actively reviewed, and we are committed to keeping the Bristow's informed every step of the way as we work toward a resolution.
L
Leigh Ann · 1 review · Experienced 2025-12-11 ·
★★★★★
One star is to many
One star is to many. Worst company ever. My story started Dec 11 2025. It is now Jan 27 2026. Freezer is still broken. They sent 1 repair man out, he said its a sealed system problem. It would be 2000 dollars to fix and he is not authorize to fix it. I called Centricity to update them on what repair man said, well thats when all the run around and lies started with Centricity. I call company daily. Every time I call they give me run around, anything not to fix it. Like I said every time I call they come up with a new excuse. Today's excuse was the best one yet. They said my policy is the kind that I have to take the refrigerator to authorized repair shop. WHAT!!!!! Number 1. I have spoken with them daily, not one time I was told that. Number 2. Who in the world can strap a refrigerator to their car and drive it somewhere. They ran out of excuses so they decided I had to transport to a repair shop. They will drain you mentally until ypu give up. Please listen to me and DO NOT use this company. Trust me I am trying to save you from the problems of dealing with them. I called the company I purchased from and they even said that Centricity is the absolute worse and they laughed out loud when I told them that Centricity told me I have to take it to repair shop. I can bet that they will respond to this review by saying unless you provide us with policy number or what ever other needs the ask for we can not help you. Well my friends, I call you daily. Im pretty sure you know my story and will continue to lie to me and give me more run around and excuses.
Reply from Centricity2026-01-28
Good Morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Phone Number
Email Address
Thank you
Good morning,
Thank you for the Five-Star review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent.
Today's applliances NEED this warranty protection!
They are for REAL!
Reply from Centricity2026-01-27
Thank you for the five-star review. Your feedback is greatly appreciated, and we are glad we were able to resolve your refrigerator claim. If you ever need any help, please don't hesitate to reach out to us.
P
Paul Morauske · 6 reviews · Experienced 2026-01-16 ·
★★★★★
After 6 and a half months our claim is…
After 6 and a half months our claim is finally settled.
A big thank you to Kirk who was able to finally get the claim on our GE Washer settled to our satisfaction.
We said we would post a better review than the previous four reviews which were 1 Star reviews. If centricity had settled our claim months earlier I would have given a 4 or 5 star review but cannot give a 5 star review for a claim that took 6.5 months to settle. Kirk, you personally get 5 stars for getting it done. Thank you!
01/20/2026 Edit Comment: The check we received was for the amount we paid for the washer which was a fair settlement.
Reply from Centricity2026-01-20
Thank you for taking the time to share your honest feedback—we truly appreciate it. We’re glad to hear that you received your check and that your claim has now been fully resolved. Your review helps us improve our service, and we appreciate the opportunity to earn a better experience with you moving forward.
